I am beyond disappointed. I have PPO insurance and I have never had a front desk employee tell me I…read moreneed to find out myself if my insurance can be taken at a doctor's office. My insurance can be taken anywhere in the world but suddenly this location is making me do the leg work to get verified? Don't waste your time here. Bad attitude all around.

I switched doctors because I heard how attentive Rancho Wellness is when you needed something. I…read morecalled them to see if I could get a prescription before leaving town for a cold and flu I was coming down with. They said they could not see me for at least two days and said I should go to the urgent care. I tood them I wasn't leaving for 2 days and a virtual appointment is ok if they can't see me in the office. They still said they can't see me. Makes me second guessing switching doctors. Maybe because I'm a new patient it's just not a priority.

Dr. Fakhoury has been our Primary Doctor for about 11 years. Hands down, the best Doctor anyone…read morecould wish for. He is kind, caring, compassionate and a seasoned Doctor who takes his time in assessing you. For those people giving Dr. poor reviews because they have to sometimes wait long hours, please note that unpredictable situations arise daily and that will determine how the day unfolds. With that said, if you have an appointment for follow-up blood work and a toddler with a cough and high fever comes in.......it is not rocket science, they will likely take precedence. Maybe some of you have never visited an emergency room. Same concept! I too have experienced waiting hours to be seen with an appointment. Instead of getting worked up about, I understand that this is how it is at times and par for the course. All patients, and there are a lot, will get the same great service I get ....and THAT TAKES TIME. Prior to meeting Dr., in my previous 20 years of seeing other doctors, I have never had a Dr. assess me for more than 3-5 minutes and then send me off; I thought that was the norm. I say all of this because we have a high level of respect and praise for Dr. He has taken such excellent care of my husband and I, as if we were family. He and his staff always go above and beyond/go the extra mile to rule out a certain concern or illness and take whatever extra steps necessary for the issue at hand. I have personally experienced, and have also seen with other patients, where the staff work into their lunch hours to ensure all patients are taken care of. We know we are in great hands with Dr. So much so that when our insurance changed last year and tripled in cost, to continue with the same insurance that Dr. accepts, we discussed our options and finances in great length. We opted that is well worth the extra expense to continue receiving priceless, top-notch care (with no regrets). I hope you read this Dr. Thank you, thank you, thank you for being the one-in-a billion Dr. you are. We are so blessed to have you.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

I called in stressed out about my situation visiting urgent care and the ER with kidney stones and…read moreinfections. Getting nowhere and running in circles. The staff got me in to see Dr. Barag the same day! While explaining the situation to Dr. Barag he says, "why didn't you call me?!" I was beyond grateful and immediately put to ease! He is very straight forward and solution driven to get you to other specialists and really encourages getting multiple opinions. I was grateful for his care and recommendations.

I love this Dr. he's so knowledgeable, and isn't afraid to order testing that I suggest to him. The…read moreoffice is VERY busy, so there can be some wait times. He's worth it, though! I only gave the 4 stars because of wait times, although they aren't horrible!

I had to warn people about this place. This is NOT a medical office! This is a spa for spa…read moretreatments! DO NOT Come to this place for anything important healthwise. I am still suffering consequences of her not recognizing my injury was infected. Instead of referring me to a wound care specialist, she took advantage of my fear and sold hundreds of dollars of infusions of vitamins and cream that made the infection worse! By the time she referred me to a wound care specialist I had almost had to have my leg cut off!!!!! It's been 5 years and I still wish I would have sued her for malpractice. Not for the money but to prevent this kind of malpractice from happening to someone else.

Dr. Channel would've been a good doctor if she fixes a FEW things. First of all, if you value your…read moretime then this is not the doctor for you. I had an appointment and came right on time. I waited an hour and 15 mins and still didn't get seen. Went to the front and asked if she was going to see me soon and the receptionist stated that she likes to take her time with her patients. Which is really odd because everytime I have an appt, I feel like I'm being rushed. She only gives me 10, 15 mins at most and she's already holding on to the door while I'm still asking my questions. Feels like she picks her patients. Worst experience everytime I come in for my appointment. I always give the benefit of the doubt but it's just gets worst everytime. She has no consideration for people's time. And on top of that we keep getting bills when it's already paid for. NEVER coming back here. And if you value your time then this doctor is not it.

Very nice, caring, and always there to help. And saved my life, very clean, honest a big 20read more

Aaron Toole PA is the worst! he is rude and dismissive and doesnt listen to patients concerns he…read moregets defensive when questioned. He rushed the appointment and didnt even finish answering questions. He started walking out the door as we were still talking. He didnt do anything regarding my concerns all he did was order labs. I dont know why Cucamonga Medical Group hires people like him. I would not go to the Rancho or Fontana office because you might get him. The front and back office ladies were nice.

I have been a patient of Norton Delgado's practice for quite some time now, more specifically under…read morePA Nick Knowles care. Nick is an amazing PA that truly cares about his patients concerns and well being. Unlike other physicians Nick always goes above and beyond what is required of a PA and makes sure you leave the office feeling content and informed. Highly recommend Delgados family practice!

Absolutely cruel. After months of trying to find a provider and then transferring over to Dr…read more Norton as my PCP. Approved and then received my new IEHP card and called over to be told that they are no longer accepting new patients. And the response I got was well, that was 2 weeks ago. No compassion at all.

I selected John Fargan office since I seen positive reviews on Google. Upon doing some research I…read morecame across Apen Family Medicine and seen ratings, It's horrible !! I reached out this morning to Apen Medical Reached out to inquire about same day appt. Since I'm fighting SHINGLES -Spoke with a Tina or Gina who's took my call. Very rude, condescending persona. She provided me with a rapid response " If you're a new patient I HAVE NOTHING FOR YOU, you can go to urgent care!" I asked if she can clarify to why I cannot be seen and she couldn't Answer. All she responded with is I have nothing for you.. I will be making contact with INS to change doctors office. Dealing with enough stress from Shingles do not need any more from a RUDE office.

I have had nothing but great care through this office. I have several chronic conditions and feel…read morecompletely heard and cared for by all staff members. They have gone to bat for me when there have been issues with referrals and needed tests. I am so grateful to have found a medical office with the care, expertise, and compassion I have found at Aspen Family Medical.

I was looking for a place to do my immigration medical exam for the second time since the last…read moreplace i went to was almost $500 and an hour away from me. this was the first place i called and they told me it would be $285 to start and if i needed vaccines they charge per vaccine. i was told the most i would pay was $500 and i wasnt able to pay that and i think the lady realized that so she gave me options on where i can get the vaccines and they would write an rx so i can go somewhere else and get them and just send them the paperwork. that to me was a good sign so i decided to come here and the Dr was very kind and explained everything thoroughly. He also showed me how the last medical exam was filled out entirely wrong and explained to me how it was supposed to be filled. I honestly feel God put this place in my view because last time i got my medical exam the place i went to was packed and terrible service, here you actually are treated like a patient. i recommend this place to anyone who needs to do their medical exam!

Called because I was looking for a civil surgeon for immigration. I didn't want to get the vaccine…read morerequirements and there's a moral and religious waiver for it. I think the person who answered the phone wasn't aware that you could do that. She insisted that it is required.

Zero stars would be more appropriate…read more Our experience with Dr. Brown's office has been defined by unprofessional conduct, poor communication, and questionable priorities. Approximately a year ago, my care was abruptly discontinued following a front-desk interaction that was handled in a dismissive and condescending manner. There was no meaningful attempt to address concerns or de-escalate the situation--just a termination letter. My daughter remained a patient. More recently, we requested a simple letter confirming our daughter's documented asthma diagnosis. We were told it would cost $50 for a basic note stating a known medical condition. When we asked reasonable questions about the fee, the response was not professional--it was defensive and rude. This is not about whether an office can charge for paperwork. It is about how patients and families are treated when seeking straightforward documentation tied to their child's health. Healthcare practices should prioritize patient care, communication, and professionalism. Unfortunately, our experience reflected the opposite: unnecessary friction, dismissive tone, and a lack of respect toward a concerned parent. We will be moving on. Families deserve better.

I am sincerely disappointed in the service that was given to my husband by the front desk. The…read morelevel of unprofessionalism was disgusting and disrespectful. We have been patients of Dr. Brown's for over 20 years. I really enjoy him as a doctor and would highly recommend him. Through the years our insurance has changed, and now we attempted to return to him, as we have in the past when our insurance has covered his office again. With PPO insurance there is no co-pay, and with a wellness visit/annual exam there is definitely no charge. Covered at 100%. The office staff insisted there was a $15 fee to "re-establish" service. My husband reluctantly paid and then called me to verify. Once explaining there should not be a fee, he asked to be refunded. Only to realize they ran the card for $75! He then demanded a refund. The office staff argued with him that she told him the correct amount and he didn't listen. Once speaking with the office manager they reluctantly refunded the $75 but then told him he was no longer a patient at this office. We got a certified letter in the mail days letter stating he could no longer be a patient. It was rude, inconvenient and entitled of the office staff! I've never heard/seen a business in customer service argue at the counter that the person didn't listen correctly...especially when it comes to payment or someone's money. What a shame for Dr. Brown's office. He's a good man, and a great doctor. TERRIBLE FRONT OFFICE STAFF!!!!!!!!!!!!!!!!!!!!!!

Doctor Sandra has been my MD for over 20 years. I was out of state for 2 years. I had some…read moreconcerns with some diagnosis from another doctor. Dr Force told me to get a test from my local hospital for the level of my potassium. Thank god I did and my test showed the opposite of what the other doctor said. She had potentially saved my life. We moved back to Upland 7 years ago and she's been my doctor since. I'm a very happy man and thankful for her honest care. Roland Lepkowski

I'd give this practice negative zero stars if I could. One of the most unprofessional, disorganized…read moreshit shows I have ever been too. The office staff is a total joke. The two arrogant girls in the front are rude and illiterate. They act like they run the show there but can't run shit. You can't get a straight answer from either one of them regarding anything. They don't return calls. They screw up basically everything. Dr Obrowski is a total joke. Doesn't know what she's doing half the time, doesn't return calls, completely disorganized. Has zero control of her staff. Wait times are a joke for everything. Got an appointment at 9? Best believe you'll be there for over an hour waiting. Need a referral for a specialist? Good luck with that. Nickel and dimes you for any sort of form...need a dr note for school or work? That'll cost you $10. Need a medical form filled out for the DMV? That'll cost you $15. Seriously do yourself a favor and go elsewhere.