I am so grateful for my P.A, Barbara Santa Cruz, Who has been caring for me for several years. She…read morehas always given me wonderful advice and encouraged me to make healthy choices and take good care of myself. I truly believe that with God's help and through her guidance and care, I am healthy and doing well today. I thank God for blessing me with such a caring and dedicated provider. I am truly grateful to her!

From front desk staff acknowledging you as you arrive,to medical assistant who listens and takes…read moreyour vitals. Places you in room and puts on a beautiful ocean scene on the computer screen as you wait. Dr.Gupta is always ready to listen, she gives great feedback and is very passionate about my care,im sure shes this way with her other clients,but she creates a unhurried, caring relationship in the few minutes she spends. You dont feel like your just a number or on a time frame at your visit. Thank you for hearing and caring about me

Dr. Fakhoury has been our Primary Doctor for about 11 years. Hands down, the best Doctor anyone…read morecould wish for. He is kind, caring, compassionate and a seasoned Doctor who takes his time in assessing you. For those people giving Dr. poor reviews because they have to sometimes wait long hours, please note that unpredictable situations arise daily and that will determine how the day unfolds. With that said, if you have an appointment for follow-up blood work and a toddler with a cough and high fever comes in.......it is not rocket science, they will likely take precedence. Maybe some of you have never visited an emergency room. Same concept! I too have experienced waiting hours to be seen with an appointment. Instead of getting worked up about, I understand that this is how it is at times and par for the course. All patients, and there are a lot, will get the same great service I get ....and THAT TAKES TIME. Prior to meeting Dr., in my previous 20 years of seeing other doctors, I have never had a Dr. assess me for more than 3-5 minutes and then send me off; I thought that was the norm. I say all of this because we have a high level of respect and praise for Dr. He has taken such excellent care of my husband and I, as if we were family. He and his staff always go above and beyond/go the extra mile to rule out a certain concern or illness and take whatever extra steps necessary for the issue at hand. I have personally experienced, and have also seen with other patients, where the staff work into their lunch hours to ensure all patients are taken care of. We know we are in great hands with Dr. So much so that when our insurance changed last year and tripled in cost, to continue with the same insurance that Dr. accepts, we discussed our options and finances in great length. We opted that is well worth the extra expense to continue receiving priceless, top-notch care (with no regrets). I hope you read this Dr. Thank you, thank you, thank you for being the one-in-a billion Dr. you are. We are so blessed to have you.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

I love everything about this medical facility. Including the doctor. They always take their time…read moreand are always very friendly and knowledgeable

I called in stressed out about my situation visiting urgent care and the ER with kidney stones and…read moreinfections. Getting nowhere and running in circles. The staff got me in to see Dr. Barag the same day! While explaining the situation to Dr. Barag he says, "why didn't you call me?!" I was beyond grateful and immediately put to ease! He is very straight forward and solution driven to get you to other specialists and really encourages getting multiple opinions. I was grateful for his care and recommendations.

This doctor saved my wife's life when she had Covid. I will never forget her out of the box care…read morethat she provides to her patients.

I had to warn people about this place. This is NOT a medical office! This is a spa for spa…read moretreatments! DO NOT Come to this place for anything important healthwise. I am still suffering consequences of her not recognizing my injury was infected. Instead of referring me to a wound care specialist, she took advantage of my fear and sold hundreds of dollars of infusions of vitamins and cream that made the infection worse! By the time she referred me to a wound care specialist I had almost had to have my leg cut off!!!!! It's been 5 years and I still wish I would have sued her for malpractice. Not for the money but to prevent this kind of malpractice from happening to someone else.

my first visit to urgent care which impressed me of cleaness and nice service…read more Today 7/6 i called back around 7:30 pm to request additional medicine to be needed due to infection to other eye. staff put me on hold and over 40 minutes ended up forgot me and reslized its closed at 8pm then my call should have been answered before closing time in order continuous wait.... i gave up

Their answering service is horrible. It should be very unacceptable for these people to be…read morecommunicating with patients people that call into a medical office are already dealing with a lot with their health and worrying about our health to call and get every single time you call in a person that is un compassionate, impatient, rude, and unprofessional should be very unacceptable especially when dealing with patients regarding their health, their well-being, physically, and mentally this place causes a lot more anxiety and stress with the staff that they have hired every single person in their call center in every department whether it's referrals paperwork appointments, and Management are all horrible. There are three physicians that are the only reason that my family continues putting up with all of this madness.

I have been going to this Doctor for 12-15 years, iii don't think I could every change them. My…read morewhole family goes there from my grandparents to my adult children. They have been with this doctor since they transitioned from Pediatrician to Regular Dr. and my oldest is 28 now. The staff is amazing, Dr. Delgado, Dr. Norton are great and PA Nicholas Knowles is amazing. My kids feel comfortable with the PA and trust him 100%. I really appreciate the care and attention my family gets here.

It absolutely breaks my heart to have to write this review knowing Dr. Laura Norton is such an…read moreamazing doctor she is kind patient and really informative. However any Dr is only as good as her staff. The Lady at the front desk Angie could not have made my already in pain and stressed mother more uncomfortable. I was appalled at this women's behavior. It is common practice if you've worked a single day in your life in customer service to SERVE YOUR CUSTOMERS. If someone asks you something while your clocking in or doing something on the computer you say "One moment, we'll be right with you" not give attitude like a 13 year old girl and say "can you At least let me clock in" because it is not our fault you're coming in when you are, with a bad attitude from the jump. Maybe do your job, as a receptionist and receive people that is the root word of your job: reception which is a synonym for receive. Try to not be disrespectful, crass, combative, and full on tyrannical in a clinical setting. My elderly mother was suffering from severe pain and your actions were not what she needed when she was already having a hard time. My mother is sweet and only responds the way she needs to when another person thinks they can make her feel insignificant as a smaller older woman of color. If she wants to talk to you in English that is her right Angie don't just assume people's preferred languages based on bias and then get upset about it. Maybe just ask? Weirdo behavior. And if you need to verify something with the doctor that is fine but don't accuse the patient of lying and call them out like a entitled guardian of care. How about you learn to be the bigger person as you are the receptionist and it's literally your job. And Angie maybe spend less time gossiping on company time with your coworkers about other people and focus more of yourself and becoming a better person because you have ALOT of work to do. I hope to hear back from the clinic with an apology and assurances this matter will be dealt with. And hopefully angie can take a customer service training to learn how to handle herself like a professional.

Meredith Physician Assistant was kind and helpful. She makes…read moreone feel at ease. Thank you!

I selected John Fargan office since I seen positive reviews on Google. Upon doing some research I…read morecame across Apen Family Medicine and seen ratings, It's horrible !! I reached out this morning to Apen Medical Reached out to inquire about same day appt. Since I'm fighting SHINGLES -Spoke with a Tina or Gina who's took my call. Very rude, condescending persona. She provided me with a rapid response " If you're a new patient I HAVE NOTHING FOR YOU, you can go to urgent care!" I asked if she can clarify to why I cannot be seen and she couldn't Answer. All she responded with is I have nothing for you.. I will be making contact with INS to change doctors office. Dealing with enough stress from Shingles do not need any more from a RUDE office.

We had a great experience with this clinic. Dr Rolando is very attentive, and Jojie helped us a lot…read morewith our blood test appointments. Highly recommended.

I was looking for a place to do my immigration medical exam for the second time since the last…read moreplace i went to was almost $500 and an hour away from me. this was the first place i called and they told me it would be $285 to start and if i needed vaccines they charge per vaccine. i was told the most i would pay was $500 and i wasnt able to pay that and i think the lady realized that so she gave me options on where i can get the vaccines and they would write an rx so i can go somewhere else and get them and just send them the paperwork. that to me was a good sign so i decided to come here and the Dr was very kind and explained everything thoroughly. He also showed me how the last medical exam was filled out entirely wrong and explained to me how it was supposed to be filled. I honestly feel God put this place in my view because last time i got my medical exam the place i went to was packed and terrible service, here you actually are treated like a patient. i recommend this place to anyone who needs to do their medical exam!

I'd give negative stars if possible, Dr.Brown has horrible bedside manner!!!…read more As a mother, this was an incredibly disappointing experience. I contacted Dr. Brown's office to request a simple letter. I was told it would cost $50 just to provide a note stating an existing condition. When I asked questions about the fee, the response from the front desk was dismissive and condescending rather than professional or helpful. It wasn't just the charge--it was the tone. I was treated as though I was being unreasonable for asking about a fee for a brief confirmation letter related to my child's health. About a year ago, my husband's care was discontinued by the practice following another negative front-office interaction. At the time, my daughter remained a patient. After this most recent experience, it became clear that respectful communication and patient-centered service are not priorities here. Healthcare offices should treat families with professionalism and courtesy, especially when dealing with matters involving a child's medical needs. Unfortunately, that has not been our experience. We have since chosen to seek care elsewhere.

Zero stars would be more appropriate…read more Our experience with Dr. Brown's office has been defined by unprofessional conduct, poor communication, and questionable priorities. Approximately a year ago, my care was abruptly discontinued following a front-desk interaction that was handled in a dismissive and condescending manner. There was no meaningful attempt to address concerns or de-escalate the situation--just a termination letter. My daughter remained a patient. More recently, we requested a simple letter confirming our daughter's documented asthma diagnosis. We were told it would cost $50 for a basic note stating a known medical condition. When we asked reasonable questions about the fee, the response was not professional--it was defensive and rude. This is not about whether an office can charge for paperwork. It is about how patients and families are treated when seeking straightforward documentation tied to their child's health. Healthcare practices should prioritize patient care, communication, and professionalism. Unfortunately, our experience reflected the opposite: unnecessary friction, dismissive tone, and a lack of respect toward a concerned parent. We will be moving on. Families deserve better.

Dr. Sandra Fotce Obrowski is an outstanding physician who genuinely cares about patients and takes…read morethe time to listen, explain treatment options, and provide thoughtful, professional care. Every appointment I've had with the doctor has been positive, and I have complete confidence in their medical expertise and commitment to patient well-being. It's clear that patient care is a top priority for the doctor. Unfortunately, the experience is consistently diminished by the office staff. Communication is often poor, phone calls go unanswered or unreturned, and scheduling issues seem to be a recurring problem. While the doctor deserves high praise, the front office staff could benefit from significant improvements in professionalism, responsiveness, and customer service. It's disappointing because the quality of care provided by the doctor is not reflected in the overall patient experience.

Doctor Sandra has been my MD for over 20 years. I was out of state for 2 years. I had some…read moreconcerns with some diagnosis from another doctor. Dr Force told me to get a test from my local hospital for the level of my potassium. Thank god I did and my test showed the opposite of what the other doctor said. She had potentially saved my life. We moved back to Upland 7 years ago and she's been my doctor since. I'm a very happy man and thankful for her honest care. Roland Lepkowski