Rude and vibes are way off. We scheduled an appointment online to float, refused service because of…read morehair color even though no disclaimer about it is listed in the booking system. They don't give refunds even if they're the ones canceling the service. Definitely not LGBT friendly, they looked at us like we had four heads. I'll never be back. Just a gross feeling experience all around.

I Reached out to inquire about a package for my wife and 11 year old son for my wife's bday via…read moretheir chat platform which connects to Facebook messenger. This was the reply I received. Don't waste your time here. Clearly they have immature and or intoxicated people working there and responsible for service/marketing. Definitely nothing remotely close to professional.

My massage here was by far the BEST one I have ever had. Jennifer made me feel comfortable and…read morerelax . She is very friendly and after my massage she shared her insight on what I can do to help improve my pain/soreness . I have been back several times and I plan on continuing to see Jennifer . I feel like a whole new person !

From the owner: Swedish/Relaxation Massage Therapeutic Massage…read moreMyofasical Release Trigger Point Release Chair Massage Corporate Chair Massage Mobile Services Available

Favorite affordable massage parlor. We drive from Pittsburgh to Cleveland just to go here.read more

Not to bait and switch, or search your pockets for money and actually steal money from your pockets…read moreduring a massage. I requested a 2 hour massage, i was told ok $140. Walked to the room got on the table, 2 girls came in and said 2 girls 1 hour. I had no choice really but to accept that as i had already paid the $140.

Setting up my appointment was really easy and Naomi was understanding that I had an event to go to…read moreand wanted my facial before that. The waxing and facial were great, my skin looks amazing and Naomi really took the time to get my skin. Everything about the space was calming and relaxing. I will definitely be back!

I've used Groupon to try out new places for the first time, and Naomi at LUXE is amazing. She's so…read morein tune with what's truly good for your skin type. She asks questions about what kind of skin care products you use and wants to work with them rather than agains them. She will give you the best advice for what can help improve the quality of your skin. I have had many massages and facials but I have never left with my face feeling this restored and supple! My face feels firm and looks vibrant! This is the best facial I have ever received. She even suggested what additional services would be good for me if interested. I will be back! Great experience and amazing results!

I had a 90 minute massage with Mary, She was fantastic. Followed that with a session in the salt…read morecave. Very relaxing, such a cute place. Bought several items in the cute gift shop. Highly recommend Salty!

What a relaxing experience! This was my third visit and I'm…read morehooked! The salt cave is so relaxing and i feel better after every session. They put you in zero gravity recliners, with a headset to drown out the snores and give you a pair of warm balls to soothe your aches and pains. 45 minutes fly by. For the price it can't be beat! I love the salty taste on my lips for the next few hours. We'll definitely be back!

Poor relationship with loyal customer, not showing up any flexibility and care even after I have…read moreexpressed my frustration with being charged full service without getting it.

I stopped into John Robert's Spa with my friend for a facial. She's gone multiple times before, but…read morethis was my first time. The staff was very kind and welcoming when we arrived. While we waited to be taken back for our facials, we were offered coffee or tea. They have a special tea blend specifically for Aveda and it was so good! I ended up purchasing some before I left. Lol Luna did my facial and Summer did my friend's facial. We each got the 30 min facial. I think that's the perfect amount of time for a facial. They use Aveda products and everything smells so delicious. After my service, my skin was glowing. (And still is days later). So the reason why I gave 4 stars: 1) I felt the service was a bit on the pricey side for a 30 min facial. It was $80. That price won't deter me from getting another facial from here... but definitely not as often as I would if the price was a bit lower. The other reason I gave it 4 stars was that the receptionist ringing us out overcharged my friend. When my friend was trying to ask about it and explain why she thought she was overcharged, you could tell the receptionist was very confused and in the end it was just easier to let it go. Overall, this spa was great. Like I said, I will definitely come back, just not as often.

I booked the Summer Classic Facial at Be Spa, and as someone who had never had a facial before or…read morevisited the spa, I wasn't sure what to expect but I thoroughly enjoyed my experience! I was serviced by Nijah, and she was amazing. My favorite part of the facial was definitely the massage it was so relaxing and made the experience even better. The space is absolutely beautiful, clean, and luxurious. I would highly recommend Be Spa to anyone looking for a relaxing and enjoyable experience, especially if you're new to facials like I was! One thing to be mindful of when visiting: the spa is located on the second floor, and there is a full flight of stairs to walk up. Other than that, I had a wonderful experience and would definitely visit again!

I LOVE coming to The Be Spa and getting services with Brea, the owner. The spa itself is very cute…read moreand relaxing. It's bright and airy and has a lot of natural colors and natural light. They did a great job with the decor in the lobby and in the spa rooms. The spa is on the second floor of the building and I believe that there is a med spa underneath. The location is right on Mayfield, whis is a pretty busy street, so pulling in and out can be a little tricky as you may have to wait a bit, but parking is easy. Brea is super knowledgeable about skin and skin care products and has really empowered me to be more serious about how I take care of my face. During my initial consultation we talked about my skin and my cleansing routine and she determined what type of facial would be best for me. Throughout the entire facial she talked to me about the products that she was using and answered every question I had about how to achieve a naturally clear and glowy complexion. I was truly impressed by how much information she was able to share with me. The spa has all of the gadgets and gizmos you'd want during a facial and the space is super relaxing. When I was done asking questions, I fell asleep for a bit. It's really calming in there. One of the best things about Brea is that she has her own line of skin care products. She really lives out her philosophy and understanding of skin care through her products, which are natural and fragrance free. She's not pushy about people purchasing them, but offers it as an option to continue working on your skin. I've purchased her exfoliator, turmeric moisturizer, toner, and brightening serum and continue to use some of the cleansers and serums that I already had. I LOVE the liquid exfoliator. I can really feel it working and have noticed a difference since I've started. She's good at helping you to create a simple routine to help improve your skin. Overall, this is a really great spa. I'm fortunate to have such a knowledgeable esthetician in a beautiful and inviting space and I'm really excited to see how my skin can progress as I continue to learn from and get serviced at The Be Spa.

Not sure why Yelp is asking me to do another review since I've already reviewed this business. I…read moredefinitely recommend this business. It's a small woman owned business. The owner is great and has a lot of flexibility in her availability.

I rarely write reviews , but I had to share how much Renee has helped me through a series of hydro…read morecolonic cleanses . She is not only incredibly knowledgeable, also deeply intuitive , compassionate and respectful of the body's natural healing process . From my very first session , I felt like I was in the hands of someone who truly cares--about her work, ,her clients and their well being . She has several locations and I've now had multiple sessions and each time I walk away feeling lighter , clearer physically and mentally and more in tune with my body. Renee creates a calm , non judgmental space , and she explained everything in a way that made me feel safe seen and empowered to take better care of myself. It saddens me to see she doesn't always get the glowing reviews she deserves--because if you take the time to allow yourself to be comfortable with the experience and let her do what she's gifted at you'll realize you found a true gem !!! I absolutely adore her , trust her , and I can't recommend her highly enough . She's made a major difference in my health and quality of life . If you're hesitant -- I'd say do it for yourself and go in with an open mind and a willingness to learn . I promise you won't regret it !!! Your only regret will be that you didn't do it sooner.

I've been to Renee's twice and both visits were incredible…read more My first appointment was with Cathleen and when I made my second appointment I couldn't get in with her and was bummed, but ended up with Kelly who did just as incredible a job! They really work with you based on your needs. The atmosphere is incredibly relaxing from the time you walk in the door. I walked out of there feeling more relaxed than ever! Looking forward to trying out some of the package deals in the near future! I can feel the stress melting away just thinking about it. My only gripe is parking - be sure to think that through depending on what time your appointment is, downtown Willoughby can be a pain.

Today was first time getting a massage, and well I was pretty nervous about it, but that was soon…read moretaken care of. My therapist was Bri, and she made the experience comfortable enough, and even the receptionist who checked me in, didnt get her name, was very friendly. Massage was nice, little painful on certain spots but thats probably caused by stiff muscle, but all and all, I'd give this company an A+, and I will certainly come back!

Does anyone know the owner of Francescos Hair Salon in Mentor? Or how to get a hold of them?…read moreI had my hair done (roots) first time being there. The person who did my hair did a not so good job. My hair is the darkest of brown. I had my roots done. Told her my hair needs lots of warmth. She came and checked it 3 times. She said it was perfect and the brown was so rich and beautiful. With their lighting, it was hard to see. But she assured me it was perfect. Came home. My roots were like 4x lighter than my natural color. I called immediately. Told them of the situation. I took pics just for my record and to show her. It was all of my roots. I came in a week later (her soonest available), and she redid the roots. Used a darker color. And said it would cost me 15.00-20.00 more. I said, "What?" She didn't do it right the first time. She said I still had to pay for the product.. wth? No choice, I had her do it, I was going to not pay, but I felt I best pay, but I would contact the manager and / or owner. I had a meeting on Monday and needed it done. As I checked out, the receptionist asked if I'd like to add the tip on the card? I said, "No." I asked the receptionist if making the customer pay for the hair dressers mistake is common. She replied, "That's what the manager tells us to do." Is this a common practice that I have never heard of? I've been to many places in the past, and I have never heard of this or had this happen. So my 68.00 root color turned into 84.00 and then asked for an additional tip?

Highly recommend Laura! I went in as a walk-in looking to fix my botched haircut I received at…read moreanother hair salon. Laura was able to squeeze me into her schedule and fix my hair! She took her time to ask questions and really made sure I was happy with the cut. I can't wait to schedule my next visit!