Update: 1.14.26
After submitting my initial review, my services were terminated. At the time I scheduled a follow-up appointment, I was not informed that termination had occurred, and the office accepted the appointment. I later learned that a certified termination letter was already in transit to me at that time.
Per the instructions in the letter, I contacted Mr. Hardy several of times by both phone and email but received no response. Today, I went in person to pick up my medical records and again requested to speak with him. Staff informed me that he was "not available," which I personally overheard being relayed at his direction.
I am sharing this to accurately reflect my experience, including repeated attempts to communicate, lack of follow-up, and the manner in which this situation was handled. I have never experienced this level of disregard from a medical provider, particularly one entrusted with providing patient care.
Initial review:1.9.26
I tried not to leave a review, but I am tired of the pettiness and lack of professionalism at this office. Some of the staff are rude, and my visits have never been on time. I've never had an issue with Dr.Hardy personally, but she is hardly ever in clinic so it's becoming pointless. My entire family comes here and we are all now trying to find a new provider.... This is horrible! Even when I arrive early or punctually, I have never been seen within 30 to 40 minutes of my scheduled appointment.
The one time I was late, only by two minutes past the 15-minute grace period my appointment was at 9am, it suddenly became an issue and I was placed as a walk-in with no flexibility. There was no one there but one other patient when I arrived. When I came in, I knew it was going to be an issue bc the same CNA that I complained on was at the front door and made sure she didn't say hello. However, the receptionist or scheduler greeted me. If everyone simply did their job and handled concerns professionally, patient complaints would not be taken so personally.
I do understand that I was late today, but I physically had to push myself to get here. Considering this is also the same office that gave me a hard time when I had the flu, this reflects a consistent pattern, not an isolated incident. I cannot recommend this office. My visit today was only to receive a referral to a cardiologist. read more
