My wife and I have been patients of the Family Medicine Group for over 30 years. Dr. Miller, Dr…read more Hyatt, and Mr. Green are very professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. We appreciate your help and kindness throughout all these years.

I have been a patient of the Family Medicine Group for about 30 years. Dr. Miller and Dr. Hyatt are…read morevery professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. Dr. Hyatt always spends the time needed to answer my questions and also to help with other things; she is super supportive. We appreciate your help and kindness throughout all these years.

There are no complaints from me. I've been going to gastro One, and they are friendly, efficient,…read moreknowledgeable, and caring. Doctor Randall Frederick was my doc for years but alas, he is now retired. As a retired nurse, I've worked among many that are working here and I think that they are all top notch!!

I had a 8:15 appointment. I arrived at 8:00. I completed all electronic paperwork via iPad and paid…read moreco pay by 8:10. I was taken to the exam room at 8:30. The assistant was customer friendly and smiled. She took my vitals and ask me health assessment questions. The nurse practitioner was kind and knowledgeable. She listen to my concerns .

Update: 1.14.26 After submitting my initial review, my…read moreservices were terminated. At the time I scheduled a follow-up appointment, I was not informed that termination had occurred, and the office accepted the appointment. I later learned that a certified termination letter was already in transit to me at that time. Per the instructions in the letter, I contacted Mr. Hardy several of times by both phone and email but received no response. Today, I went in person to pick up my medical records and again requested to speak with him. Staff informed me that he was "not available," which I personally overheard being relayed at his direction. I am sharing this to accurately reflect my experience, including repeated attempts to communicate, lack of follow-up, and the manner in which this situation was handled. I have never experienced this level of disregard from a medical provider, particularly one entrusted with providing patient care. Initial review:1.9.26 I tried not to leave a review, but I am tired of the pettiness and lack of professionalism at this office. Some of the staff are rude, and my visits have never been on time. I've never had an issue with Dr.Hardy personally, but she is hardly ever in clinic so it's becoming pointless. My entire family comes here and we are all now trying to find a new provider.... This is horrible! Even when I arrive early or punctually, I have never been seen within 30 to 40 minutes of my scheduled appointment. The one time I was late, only by two minutes past the 15-minute grace period my appointment was at 9am, it suddenly became an issue and I was placed as a walk-in with no flexibility. There was no one there but one other patient when I arrived. When I came in, I knew it was going to be an issue bc the same CNA that I complained on was at the front door and made sure she didn't say hello. However, the receptionist or scheduler greeted me. If everyone simply did their job and handled concerns professionally, patient complaints would not be taken so personally. I do understand that I was late today, but I physically had to push myself to get here. Considering this is also the same office that gave me a hard time when I had the flu, this reflects a consistent pattern, not an isolated incident. I cannot recommend this office. My visit today was only to receive a referral to a cardiologist.

Dr. Hardy is hands down the best doctor I have ever seen. She works with me to keep copay and…read moremedication costs low. She is so warm and intelligent and connected. All of the staff are also amazing. I just can't say enough about this office. They are amazing and everyone would benefit from their care. I know I have!

I made an appointment for 11am & arrived 15 minutes early to complete paperwork. Once I had…read morefinished, I was told that they were running behind and it would be another hour. That hour turned into another hour. I finally called back at 12:45p and they said the nurse would be ready to get the appointment started - however it was still another 45 minutes before I was seen. The nurse got me back there (finally) around 1:45p, but notified me that they were out of flu tests. I've been sitting in the front lobby for another hour now and still haven't heard anything - despite them closing at 2pm. I understand being short-staffed & busy during the cold/flu seasons but there's got to be a more efficient way of scheduling appointments so people aren't wasting 3-4+ hours with no updates.

Worst place to go. Bad customer service and when I went to pick up my medicine they never called it…read morein. The store was closed by the time I even got to the pharmacy. I asked for a return date to work and they refused to give me one. I will never go back here or recommend anyone to give this location service.

My friend went here for a drug test for a job the other day and the doctors overseeing it had a…read morehorrible attitude. They were antagonistic and rude the entire time and overall treated him like a child. For the sake of anonymity I will leave it here but I HIGHLY recommend seeing other clinics, especially after reading the other reviews.

I have been a patient here for 10 months and I must say I truly enjoy my experience each time I…read morevisit. The doctor and the nurse practitioner are really passionate about the work that they do. The rest of the staff are very friendly as well. They always make my family feel comfortable. The wait time is not very long. Normally, I am seen within 15 minutes of my arrival time. The lobby is not very big and it is not one of those fancy doctors offices in the are, but I can say the most important thing is, they care about your health needs and concerns. I am loving them so far!

I had a poor office experience today. This is the complaint I wrote to the front office…read more This email is a complaint about rude and unprofessional service by one of the staff. After taking off work early and driving 45 minutes to the office based on the receptionist stating I was good to come in for a Semaglutide shot. She looked me up in the system (asking for my name and DOB) I told her it had been some time since I had take the shot because at some point the office ran out BEFORE I came there. When I got to the office I was told that I needed to make an appointment. I asked for clarity as to why. She stated because it had been a while. I asked what the new appointment was for exactly(because I am the one paying and have a right to know). The front desk receptionist couldn't tell me why. I thought maybe I needed new blood samples or something so I told her that I had samples taken recently and if she could let them know because they may not be aware. She came back with the same response and I asked to speak to the person she was speaking with because I wanted to know what would take place at the office visit. A lady came out angrily and stated that I needed a new prescription(start over) and sign new documents (something I could have been told over the phone). I was okay with that until she yelled that I was arguing with everyone in the office. I told her I was sorry if she thought I was arguing. I just wanted clarity. I also requested for her to ask Dr Robin to be sure that I needed to come back (mind you that I had taken off work and drove 45 minutes based on the receptionist's information). Dr. Robin gave a clear understanding and I scheduled an appointment. The way the office personnel responded was crude, unprofessional, inconsiderate, and accusing. I assume that maybe she thought I just came to the office on a whim without calling to verify that it was okay. My ask is that all information needed is verified before having customers waste time coming to the office only to be turned around in the most unprofessional manner. When I find a new doctor that offers the shots, I will no longer use their services. I like the doctors but that staff member put a bad taste in my mouth. I wouldn't trust her to do right ethically based on her unprofessional customer service. We a patients have a right to ask question and not to be called argumentative because we seek clarity. It's our money spending and our insurance that's paying their salary.

I asked them for a oncologist referral. They said they would take care of it. They did not nor…read moreafter 4 phone calls and 2 in person requests for a status, I was totally ignored. had been a patient for over 10 years now I see how much they care. Disappointing