I have been a patient of the Family Medicine Group for about 30 years. Dr. Miller and Dr. Hyatt are…read morevery professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. Dr. Hyatt always spends the time needed to answer my questions and also to help with other things; she is super supportive. We appreciate your help and kindness throughout all these years.

My wife and I have been patients of the Family Medicine Group for over 30 years. Dr. Miller, Dr…read more Hyatt, and Mr. Green are very professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. We appreciate your help and kindness throughout all these years.

I had a 8:15 appointment. I arrived at 8:00. I completed all electronic paperwork via iPad and paid…read moreco pay by 8:10. I was taken to the exam room at 8:30. The assistant was customer friendly and smiled. She took my vitals and ask me health assessment questions. The nurse practitioner was kind and knowledgeable. She listen to my concerns .

There are no complaints from me. I've been going to gastro One, and they are friendly, efficient,…read moreknowledgeable, and caring. Doctor Randall Frederick was my doc for years but alas, he is now retired. As a retired nurse, I've worked among many that are working here and I think that they are all top notch!!

Update: 1.14.26 After submitting my initial review, my…read moreservices were terminated. At the time I scheduled a follow-up appointment, I was not informed that termination had occurred, and the office accepted the appointment. I later learned that a certified termination letter was already in transit to me at that time. Per the instructions in the letter, I contacted Mr. Hardy several of times by both phone and email but received no response. Today, I went in person to pick up my medical records and again requested to speak with him. Staff informed me that he was "not available," which I personally overheard being relayed at his direction. I am sharing this to accurately reflect my experience, including repeated attempts to communicate, lack of follow-up, and the manner in which this situation was handled. I have never experienced this level of disregard from a medical provider, particularly one entrusted with providing patient care. Initial review:1.9.26 I tried not to leave a review, but I am tired of the pettiness and lack of professionalism at this office. Some of the staff are rude, and my visits have never been on time. I've never had an issue with Dr.Hardy personally, but she is hardly ever in clinic so it's becoming pointless. My entire family comes here and we are all now trying to find a new provider.... This is horrible! Even when I arrive early or punctually, I have never been seen within 30 to 40 minutes of my scheduled appointment. The one time I was late, only by two minutes past the 15-minute grace period my appointment was at 9am, it suddenly became an issue and I was placed as a walk-in with no flexibility. There was no one there but one other patient when I arrived. When I came in, I knew it was going to be an issue bc the same CNA that I complained on was at the front door and made sure she didn't say hello. However, the receptionist or scheduler greeted me. If everyone simply did their job and handled concerns professionally, patient complaints would not be taken so personally. I do understand that I was late today, but I physically had to push myself to get here. Considering this is also the same office that gave me a hard time when I had the flu, this reflects a consistent pattern, not an isolated incident. I cannot recommend this office. My visit today was only to receive a referral to a cardiologist.

Dr. Hardy is hands down the best doctor I have ever seen. She works with me to keep copay and…read moremedication costs low. She is so warm and intelligent and connected. All of the staff are also amazing. I just can't say enough about this office. They are amazing and everyone would benefit from their care. I know I have!

I am a 72-year-old man who foolishly suffered a full week of respiratory distress before heading to…read morethe Bartlett facility at 7424 U.S. Highway 64. I normally receive my medical care from VA, but, in any matter not involving chest pain or an open wound, treatment in the E.R. of the VA Medical Center is an all-day affair. I didn't have all day, and I was really uncomfortable. My visit was on the afternoon of December 20. The clinic was slammed with high traffic. The waiting room seats were filled with patients with hacking coughs, labored breathing, and flu symptoms. Understandably, the wait times were a bit extended. However, the staff managed the crowd very competently. Everyone with whom I interacted was polite, efficient, and courteous. Kathy Joann Banks, Nurse Practitioner, diagnosed and treated me. She was extremely thorough and professional, and she was remarkably poised in managing so many patients back-to-back. No patient was shorted her adequate attention. Clearly, she is very knowledgeable, and I had every confidence that I was in good hands. Ms. Banks exhibited a wonderful bedside manner, and she was a good listener -- in conversation and through her stethoscope. I do not hesitate to recommend the Bartlett Baptist Minor Medical Center (Urgent Care) and Family Nurse Practitioner Ms. Kathy Banks. Larry Epstein, Memphis

I made an appointment for 11am & arrived 15 minutes early to complete paperwork. Once I had…read morefinished, I was told that they were running behind and it would be another hour. That hour turned into another hour. I finally called back at 12:45p and they said the nurse would be ready to get the appointment started - however it was still another 45 minutes before I was seen. The nurse got me back there (finally) around 1:45p, but notified me that they were out of flu tests. I've been sitting in the front lobby for another hour now and still haven't heard anything - despite them closing at 2pm. I understand being short-staffed & busy during the cold/flu seasons but there's got to be a more efficient way of scheduling appointments so people aren't wasting 3-4+ hours with no updates.

My friend went here for a drug test for a job the other day and the doctors overseeing it had a…read morehorrible attitude. They were antagonistic and rude the entire time and overall treated him like a child. For the sake of anonymity I will leave it here but I HIGHLY recommend seeing other clinics, especially after reading the other reviews.

I have been a patient here for 10 months and I must say I truly enjoy my experience each time I…read morevisit. The doctor and the nurse practitioner are really passionate about the work that they do. The rest of the staff are very friendly as well. They always make my family feel comfortable. The wait time is not very long. Normally, I am seen within 15 minutes of my arrival time. The lobby is not very big and it is not one of those fancy doctors offices in the are, but I can say the most important thing is, they care about your health needs and concerns. I am loving them so far!

Lunceford Family Health Center truly cares about its patients. Everyone was friendly, appointments…read morewere on time, and the provider explained everything clearly. I left feeling confident about my treatment plan. Outstanding service!

The front desk workers are very kind and polite. I see DeeDee and I could not recommend her…read moreanymore. She has the best bedside manner of any Dr or nurse practitioner I've ever dealt with or met. I used to absolutely loathe going to the dr , bc they wouldn't listen they would just tell you whatever they thought even when it was in contrast of what you were saying. Dee Dee doesn't do that she takes her time with and speaks to you like a human being not a number to meet her quotas for pharmacy companies. She's kind and caring and compassionate with your plights. She makes sure she does what's genuinely best for you and that's rare now a days. What's more is she's not just intelligent but also has common sense. Something most in the medical field tend to lack. The type of care you will get here when going to see DeeDee is second to none! 12/10 experience and I can not recommend Deedee enough. Go see her for your medical needs you won't be disappointed.