I like my doctor but the organization runs extremely poorly and has done so over a long period of time. From revealing my HIPAA protected data years ago due to failed IT practices to repeatedly failing to communicate to me about scheduling changes on their side, they always disappoint. The organization seems to embody the worst example of a roll-up of practices turning into a dysfunctional monster that dehumanizes its patients. Doctors there view their role as employees of the entity and they don't seem to have the sense of personal connection to their patients that other physicians I see possess. read more

This clinic is a factory that doesn't view patients as human beings. Got scheduled for a follow up in August to a biopsy. Starting in July, they called me each month to cancel and reschedule. Finally, in October, after calling to reschedule a third time, I finally had enough and said that I wasn't interested in rescheduling. Similar to other reviews, the scheduler was extremely rude and made sure to tell me that he was going to record this as me cancelling the appointment. This is potential grounds for a malpractice suit and it is only a matter of time before this clinic gets hit with a big suit. read more

Person who scheduled my interview over the phone was SO rude. Hung the phone up in my face. Interrupted me several times. Over talked me the whole time. Makes me not want to keep my appointment. ​ read more

I saw Dr. Gleason. He asked a couple of questions. Then suggested I drink more water and sent me to check out. The receptionist told me $253. I have insurance by the way. I told her he didn't do anything, they didn't draw blood, take x ray, or physical exam. just 3 questions for $253. I will not be going back. read more

I had an appointment last Wednesday 1/7/25. Medication was supposed to be called in; never heard from them. Called the number on the website on Monday 1/13/25, (call center) and was told it was called in. They sent a message to the office about the problem; no response as of today (Friday). Called CVS pharmacy; they have no record of a prescription. Went on patient portal two days ago and requested the medication to be sent to a different pharmacy. Still no response. Call again today, tried to reach a nurse; got call center again (Eastern European person this time). Said he would send message. Still waiting for call back. I am in pain, urinating constantly with pain, cannot sleep for having to get up. Can someone please help me? read more

They waited THREE DAYS after my surgery to call in any pain medication. I was miserable and in severe pain for those three days. I will no longer recommend this office to anyone. read more

Do not waste your time. Totally unprofessional group. I made two seperate online request for appointments and was not contacted either time. Then I called the office. Both receptionist speak english as a second language. After 45 mins of painfully spelling everything for them, we get to the appointent scheduling. The only time they could get me in was the next day at 4pm, which required me to cancel another appointment. I cancelled that appointment and called back. They told me it was a mistake and the appointment time slot for the next day wasn't available and it would be weeks before they could see me. Save an hour of your life and go elsewhere. read more

Dr. Granieri was a nightmare. I went to the Conrad Pearson clinic to get care for a vericele that has been forming since I was 19 years old, as well as the premature fertility issues that i was experiencing at a young age. Dr Granieri proceeded to gaslight me and act like there was no issues, because I had no pain. However I have fertility issues then and they've gotten worse since then. If you are scheduled to see Dr. Granieri I advise to reschedule with another clinic or doctor. He has a weird ego complex as well, if you try and tell him anything he will treat you like a bad behaved school kid who just blurted out a random redundant answer. I wouldn't give this clinic 1 star, but I'm forced to due to yelp. I also arrived at my appointment 10-15 minutes early and still had to wait 30 plus minutes past the appointment time. read more

I sat in the lobby for a solid hour. Then the exam room for 45 minutes. This happened on the very day I had to put my wife of 46 years in a memory care unit because she has Alzheimer's disease. worst. day. ever. read more

Dr. Chauhan was okay but the clinic's protocol is to try to match you with a nurse practitioner even though your PSA is elevated with blood in your urine along with a blockage that required you to wear a catheter for 1 month. I believe the problem is too complex for this level of practitioner. read more

Only giving two for the doctor. Had an unpleasant call with a nurse, who told me she was doing me a favor, by calling in my medication. Have called office manager several times and left voice mail and never called back. This tells me they do not care about their patients. Not a way to do business. The staff needs training. I could not get the nurse to call in my medication for two weeks, had to drive to office location because no one would return calls....totally unacceptable for medical care. read more

I went in for my yearly checkup today and was told "We have no record of an appointment for you." So odd since I had made the appointment a year ago at my last visit. Was told Dr was awful busy today, could we reschedule. I really like Dr. Chauhan but if the front desk can't get the appointments correct......Strike one. read more

Doctors and nurses are good and professional but a couple of receptionists are downright racist.

Dr. Graneri is FABULOUS! It took a couple of months and 3 procedures to get me well. I was scared and anxious. He has the bedside manner of a saint. Everyone that I dealt with was so personable and professional. read more

Dr. Ravi did my vasectomy. 10/10 would do again. Hardest part was the initial exam. Wish they offered tests beyond the first post op test or at least make it more affordable. I'm on Year 3 and sometimes get a little worried if things went back to normal. read more

Front staff is uncaring. My wife was attending as a new patient with possible kidney stones. Due to a system error with our insurance carrier they would not let her back to be seen. After about an hour of this with me on the phone with the insurance carrier, they offered to make her self-pay which was $300. We agreed so that she could be seen by someone. Once I got the insurance carrier on the line to talk with someone I found that most of the front staff had left and no one would help us clear things up. We got an xray and urine sample taken but they would not do anything else without it leaving me to fix the insurance system issue. No one would speak with my insurance carrier who were assuring me that the insurance was active. I tried the next day to get things settled. I ended up making a 3-way call between the insurance carrier and the front office of the clinic. Got it squared away, but it failed again on precert (because they only use the automated system which was glitching and no one would actually call my carrier) I don't know how good the doctors are, but the front staff is awful. Don't go there unless your insurance is perfect. read more

Clinic staff were unprofessional. Waited until the day before surgery to contact regarding insurance information. We provided the insurance information. Clinic staff did not enter information correctly. Then, cancelled the following day's 7:30 am appointment without notification. No regard to the effort it takes to coordinate time off for him and another person (me). Once we arrived for the 7:30am appointment, we were informed that the information was not entered and that she would enter it and a nurse would reschedule the appointment... Now we are looking at not having the procedure done until AFTER the new year. Deductible was already met for this year. *sigh* *No idea why it is showing CA. I am in Memphis. read more

While you get quick service, the service you receive is pitiful. I had more questions after my 5 minute visit with the doctor and searched online for answers! For $200 (cash because deductible hasn't been met) I got: 1) here's what's wrong 2) here's a prescription 3) see you in a month - no explanations, just went on to the next patient's room!! read more

I was originally diagnosed with a bladder issue, prescribed meds and it was worse than before. Dr. Stewart then decided it must be my prostate so he performed T.U.R.P. surgery and forgot to mention a very important side effect THAT ALL MEN WOULD WANT TO KNOW. I called the clinic to speak with the dr. Well he does not want to see me until I can pay for the $300 office visit because I know longer have insurance. To boot he said I possibly have cancer, after having to P.S.A at other clinics confirms no way in HELL. read more

When Dr McSwain showed up an hour late to do a biopsy I should have gone elsewhere. Ravi Chauhan screwed up my prostate cancer surgery by unnecessarily cutting a nerve. When I go for check ups McSwain isn't familiar with my chart. Should have gone to Joseph Smith in Nashville. read more