Everybody is so kind and talented. Thank you so much. Emily is awesome. All staff are incredibly kind and helpful read more

I have been a loyal client of Lash and Brow Design for two years. After a recent experience, I feel compelled to share what happened -- not just because of the billing dispute, but because of how I was treated throughout. I booked an appointment for Friday, June 12th and received a text confirmation for 12:30pm. When I called that morning to ask about coming in early, I was told I had no appointment on June 12th -- that I had been booked under an old profile and phone number for June 11th, and that I owed $150 for a missed appointment I never knew I had. I showed my text confirmation clearly dated June 12th. I was told it didn't matter. The error was made by the salon -- a new front desk employee used an outdated profile, so I never received accurate confirmation details. I have documented proof of this. Despite that, the charge was not reversed and the situation was not corrected. I also want to be honest about something I've noticed over time: concerns I raise as a Black client in Carmel tend to be handled differently than those of white clients. I'm not saying this to be inflammatory -- I'm saying it because it's my lived experience, and I think it's worth naming. I have no intention of leaving this city or this salon lightly, but I do expect to be treated with the same respect, accountability, and good faith extended to everyone else. This appointment mattered. I had a gala the next day. I came prepared with proof. I was dismissed anyway. That's not acceptable, and I hope the salon takes a serious look at how client concerns are being addressed. read more

Lash & Brow Design - My appointment confirmation - Eyelash Service Near Me - Carmel, Indiana

I needed my eyebrows tamed for my birthday so I decided to give Lash And Brow a try. I stopped in two days ago and was advised that they were appointment only so I made an eyebrow appt for today! When I arrived for my session I was greeted promptly, checked in and taken to one of the waxing tables. The set up is more of an open space room with multiple tables with vanity stations lined up. I was a bit surprised by that, but nonetheless I'm happy with my results! read more

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They have done two of my tattoos and I also had a lip blushing consultation. They listen to you and don't push you into unwanted services. The fine line tattoos are beautiful and detailed. It really feels like a tailored and custom experience. I will be returning to them soon for a special tattoo that includes family handwriting. Both Kate and Jada are wonderful! read more

Jada is incredibly talented and patient. She made me feel at ease the entire time. I was a little nervous at first but she quickly made me feel at ease. Environment was clean and very well kept. I forgot to schedule my next appointment before I left but getting it on the books tomorrow. They have a wide variety of services. I can't wait to go back. read more

Lash & Brow Design - Fine lines tattoo - Eyelash Service Near Me - Carmel, Indiana

I've been coming here on and off for years, and when it comes to lashes and brows, there is no one I trust more than the owner, Kate. Moreover, she runs her business meticulously and goes out of her way to ensure her customers are happy with their results. Yes, the prices are an investment, but you get what you pay for - top notch customer service and a subject matter expert (and if not her, then one of her extensively-trained employees.) To try to save some bucks, I have gone to other nearby studios for the same services (lash extensions and micro blading eyebrows), and on multiple occasions, I have regretted it and found myself returning here. So now I've learned my lesson to stick with what has consistently worked :) read more

I got a lash lift and tint. I loved the service. It takes about an hour but the results are incredible! The place is cute, the staff is punctual. I'll be back for sure! read more

Great lash extensions. Appointments alway on time and the studio is comfortable. Also, had permanent eyeliner and lip blush. I'm happy with results. read more

I enjoyed my most recent visit. They were able to provide 3 services at the same time. I had another obligation and took me early so I could get done in time. The service looked great and they kept me informed and asked my opinions on the service. The atmosphere was relaxing and the price was right. I even had another small service added on and they did not charge me extra. I highly recommend their services. I was cautious about going but they were very careful to let me know how they were going to proceed with the servicess and what to expect. read more

Macy is always great! I love her volume technique and she always gets my lashes as full as she can in the appointment time. I love the convenience of brow and lash services at one location. read more

Very happy with my lash lift - I have thrown away my eyelash curler for good!! I never was very good at operating that thing and it often pinched and hurt. I think this is a reasonable price to pay, when done every 6 weeks - and never have to curl my eyelashes again. read more

I've had numerous services done here - permanent eyeliner and lip color, as well as lash lifts, and I've never left less than 100% happy. The service and the skill level of the technicians are both top notch. read more

My first experience was actually having them remove lashes I got from another place (that were so so bad). They got me scheduled right away and the removal process was painless. The person helping me suggested I try a lash lift before trying extensions again. I decided to give it ago and loved it! I've now been seeing Kayla regularly for lash lifts. It easily lasts 6 weeks and is exactly the natural look I was going for. Everyone at the salon has always been so friendly. I highly recommend this place ! read more

I absolutely adore this place! They work with your schedule and assist with anything you may have. Very professional and more importantly kind. I would recommend to anyone. I have been going here for almost 2 years. Thanks Kate! Love you and your staff! read more

10/10 recommend! I first went here when I needed a last minute appointment and have been going ever since. The girls are personable, professional & talk you through everything. I got my brows tinted for the first time here & I loved it! read more

I coordinate weddings and I am always looking for new salons to recommend to our brides so once I saw the before and after photos on Instagram for lash extensions I knew I wanted to give it a try. Heather was my technician for the day and did an amazing job! The process took about 2 1/2 hours altogether. Depending on your lash count and how many lashes need filled in will determine the time it takes to complete. Although it can be nerve-wrecking having someone work so closely to your eye, thankfully I did not feel anything throughout the entire process, which was great. The hardest part was definitely laying there for so long and not being able to open your eyes or really move around. Definitely worth it though my lashes looked great and they lasted for a very long time! Thank you Heather and we will definitely be recommending Lash & Brow to our brides! read more

Lash & Brow Design - Eyelash Service Near Me - Carmel, Indiana

I Love my new classic set of lashes! Heather did an amazing job! She is both friendly and professional. The salon is really cute with sort of a glam shabby chic vibe. I followed the aftercare routine religiously and retained the majority of my extensions. I just had my first 2 week fill yesterday. I could not be happier !! read more

You get what you pay for when it comes to lash extensions. I learned that the hard way! I went to Lash & Brow Design Co. to get a second opinion on what I was afraid were poorly applied extensions (that I got done elsewhere in town) and sure enough, I was right. Rebekah quickly and gently removed the culprits and helped educate me on the difference between good and bad lash application. While their prices are maybe a bit higher than other studios, I think they're knowledge and expertise makes it totally worth it! Will definitely return when I'm ready to try extensions again. read more

I absolutely love this place, when you walk in it's like you're in a high end salon, the ambience is perfect. the beds are quite comfortable i go to macy every time and she never disappoints, i have super sensitive eyes and she never gets angry with me when my eyes act up. my lashes always end up looking perfect, the only thing is that it can be quite expensive for fill ins compared to others i've seen but i love this place so much that i continue to come back. read more

Everything about last and bro is excellent! Attention to detail is Beautiful, clean, relaxing, and great service. MJ gave me a full set of classic eyelashes and they turned out awesome! Owner is hands on and committed to providing the customers fabulous care. You can tell each employee takes pride in what they do and wants you to have a great experience. I have gotten so many compliments on my lashes and I Can't wait to maintain them. read more

Had my first brow tint & lamination done ever (by Macy) and I couldn't be happier! She came highly recommended by a friend and even though I was a little nervous going in, the whole process was very professional. I was given a step by step explanation of the process as it went on. I love the result! As natural looking (on day 2) as hoped! Thank you Macy! read more

They might be open until 8 o'clock at night or so their Voicemail says but they have very limited staff to answer the phone. Very frustrating to try to call and set an appointment. I'll take my business elsewhere or it's not such an effort to try to get an appointment set read more

All of the people at Lash & Brow are amazing! They are incredibly knowledgeable and personable. If you have any issues with your previously microbladed Brow's (from another place) I would highly recommend going to lash and brow design Co. they did a great job at covering up my previous microblading with a henna. My brows haven't looked that good for several years. They also do a great job at waxing and Keratin lash services! 1000% would recommend! read more

Could not be happier with the results of eyebrow microblading by Kate Shaughnessy at Lash & Brow Design Co! I had it done last spring, and my touch up was this week. They look perfect, and I've gotten so many compliments on my brows over the past year. Plus, Kate is the owner and operator, and she is nice as can be! read more

I had microblading done here. I decided to have it done here because I looked at the site and was impressed with Kate saying in a video that she had invested $25,000 to learn how to do this. I was also impressed with the before and after pictures. After having mine done I realized that she takes pictures right after she does the procedure. At that time, they look very filled in and those are the pictures that get posted. But within days, the 'ink' starts leeching out and you are left with brows that look like mine. I have posted pictures of my brows. They don't look good at all. I paid $800 to have the microblading done, which includes a follow up appointment. I also paid $250 for shading. After paying $1050, having the original appointment and my follow up, my brows did not look even nor filled in, which is what the shading does. So I went in one more time and kept asking for them to be evened out and filled in, which was not done. The appointment was rushed and my brows are still uneven and very patchy. One is darker than the other. I would definitely not recommend this place. I am attaching photos so you can see that they are uneven and very patchy. I spend more time now trying to even out my brows after the microblading than I did before, when I was drawing them on. Has anyone had a similar experience at this salon? read more

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Lindsey the new apprentice at lash and brow design co is amazing!! Her work is gorgeous! She's learned so quickly and her hard work really shows! Everyone needs to book with her. read more

Lash and Brow Design Company is hands down the most professional in the industry! I am consistently impressed with their attention to detail, flawless service and total experience. The staff is throughly trained; they are flawless with the application and provide a glowing experience. In addition, Kate's new studio is pristine and offers a charming and tranquil ambiance. I have been to several lash studios over time actions the country and Kate's studio is number one on my list. I travel every week for work and have never had an issue with my lashes. Kate is very accommodating with my work schedule and is willing to book standing appointments far out in advance. I encourage folks to be weary of "chain" lash studios as they have caused my lashes some serious harm. Lash and Company Design Studio is top notch! read more

Very unprofessional. I had my first set of lashes from them and had no complications. The past 2 times I had complications. They were quick to point blame at me both times. 1st time they said it was because I talked during my procedure * I talked the first time too* but of course it wasn't anything they did. They are quick to point the blame on the client. Not a great business model. Nice enough ppl that work there but they do not stand behind their services or product which is very important when someone is working on my face. read more

Where should I start...from the moment you walk into Lash & Brow Design you'll feel confident that your experience is going to be exceptional. The atmosphere is charming and the staff are friendly and welcoming. I had Kate do my microblading and I am SO incredibly happy with them I want everyone to get their eyebrows done by her! Her attention to detail is incredible, she takes her time studying your face, making sure that your brows will look 100% natural. My brows look incredible, I only wish I would've gotten them done years ago instead of waiting! PLEASE go to Kate if you're even contemplating getting your brows done. She's amazing!!! read more

Kate is the best!!!! I live in California , needed lashes refill, went to Kate n she is spectacular. She is extremely knowledgable and has vitamins for your lashes and fabulous serum, full of vitamins. To help my real lashes get stronger and healthy while wearing extensions. And taught me how to clean them!!! Love love her. Will come back often, while here in Indiana.. And I am so excited about getting healthy lashes. read more

This review is based only on customer service from the phone I got. I looked at their website under services for eyelash extensions and there are three price points listed. I explained to them that I would be a new client and I have had extensions in the past needed a full set. I wanted to get the price point for $100, but she said the lady that does them for $100 no longer works there and would not honor the price listed on their website. She told me to call back that in the future they would get someone for the $100 service. She did not mention that she would put me on a waiting list when they do or if employee someone to do this for me. read more

I went here for eyelash extensions quite a few times and I had to come back in every single week for a fill because all my eyelashes had fallen out. If you're looking to go here for eyelash extensions are able to spend money see Steffi who is $125 for a fill, other than that I would recommend going to the Lash lounge in Carmel for eyelash extensions. The girls are nice for sure but the eyelash extensions have been a brutal and expensive experience. read more

I can't begin to tell you how happy I am with my brows!!! I have had to draw my brows every day for over 40 years! No more!! Kate is the best! She took time to talk to me every step of the way. She is the ultimate professional. My transformation was so emotional for me that I cried. I highly recommend her! read more