I had a wonderful experience with Norman at Lasertorium and I highly recommend this company. He offered same-day service to my home for a printer repair at a reasonable price. He arrived right on time and gave me a courtesy call beforehand. Norman expertly repaired my printer and also took the time to give me tips to maximize the life of the printer and ink. Norman was very pleasant to talk with and he took all Covid precautions. read more

Lasertorium is the greatest! When it rains it pours in a small business, it seems-- We had a few issues that we had to deal with; a broken all-in-one fax machine, our Cannon photo printer and a scanner drama. They sent a tech out that day and had two of the machines up and running within an hour. They took the third machine with them and called me later with the results of their findings. They gave me a couple of smart options and their suggestion. Based on their opinion, I'm going to purchase a new printer. I really appreciate the fact that they could've charged me a lot of money to fix it (since I'm a dummy with these things) but, they were very honorable and pointed me in the direction of a new printer. They're the best in town and I will start buying my toner/ink/parts from them from now on--it's more fun to buy from a local business owner than a mega store anyway! Thanks guys! read more

Home visit within 3 hours of my call. My printer works like new! Not only did I save $299 on a new printer/fax/scanner, I also saved hours of shopping, hours of wireless set-up with multiple computers, as well as $100 worth of ink which only works with this 5 year old-printer. Thank you Lasertorium. read more

I am an IT Admin at an architecture and design firm. Naturally, we have a huge deadline pending and our document printers start acting wacky on us. I googled for an SF printer on site fast repair and this was one of the first links provided. I called them in the afternoon and said they can have someone come out the next day and take a look at it. A few days pass and I'm wondering where the F this repair guy is so I check the printer again and I find that it's working. I ask my coworker who fixed it and they say "Oh it was that company you called...." so you can imagine my surprise. Now another printer breaks down a week later and I call them again. They get the same guy out again the next morning (Norman) and he fixes it within an hour. If what you're looking for is a timely printer repair, Lasertorium is the answer. read more

It has been so long since I have written a yelp review that I had to reset my password. The extra effort is well worth it because I now have a chance to give the following review to Lasertorium. Our Canon was making black marks where there were no black marks on the original ! Called them at 11am this morning, spoke with a nice woman who gave a quote over the phone $110/hour, 1 hour minimum. She said someone will be by within 4 hours, even asked me when I go to lunch. Norman their tech arrived at 130pm, spent a good amount of time, almost an hour to clean and repair our Canon copier. We are a small office with only 1 machine and can't live without this workhorse. It's working like new after extensive tune-up. Totally worth the $110. Good honest service people are hard to find. And here's a bit of news for complaining yelpers -- yes, you have to pay people. You want to get paid for your work and time right ? So do they. read more

I had a laserjet printer that needed immediate repair. I decided to go with Lasertorium because of their excellent Yelp rating and they did not disappoint. Norman was very friendly, professional and knowledgeable and was able to diagnose the problem and fix it in speedy time. The cost was reasonable and I am very pleased with the service Lasertorium provided. I will definitely call them again if I ever have another problem with my printers. read more

Bought my Brother MFC color laser printer/fax/photocopier in January, 2012. I've hired Lasertorium twice. Once to address a frivolous streak imprinted from the document scanner. He essentially used ammonia to remove Post-It Note glue adhered to the glass partitioned for the document feeder. After nearly two years ownership of this office multifunction device, I hired Lasertorium to essentially "tune up" the device while offering some expert advice. They cleaned the internal components and recommended a reinforced surface for the printer to ensure proper automatic paper feeding from the drawer as my rubber shelving has sagged over the last two years. The device purrs in perfectly harmonious functionality, like new again. And I owe it to the technician NORMAND. I personally recommend NORMAND to service your printer, be it a multi-tray-equipped $5000 Xerox Multifunction in your office copy room or my $750 Brother MFC-9970CDW Color Laser Multifunction Printer/Scanner/Fax Printer in my closet, Normand will have it running like new for $110 labor. High-end color laser devices, like Brother, require service every 20-40,000 pages. He cleaned it out for me and recommended a solid board beneath the machine to properly feed from the drawer. I highly recommend NORMAND. Labor fee is a non-negotiable $110/hour labor fee. And it's worth it to have NORMAND tune it up annually for the small fee. Highly recommended!!! read more

Lasertorium Office Systems - Brother MFC-9970CDW - IT Services & Computer Repair Near Me - San Francisco, California

I had trouble with my scanner/copier at work. I called Lasertorium and Norman arrived within the hour and fixed the problem. I thought I would have to buy a new copier. Highest recommendation possible. Thanks Norman. read more

Thanks, but no thanks Lasertorium! I called to get a part so that I could repair my printer. They refused to check their inventory or order the part (which I would have gladly paid extra for and picked up at their shop) unless I paid a tech to "diagnose the problem." I know what the problem is: a gear that is missing two teeth. And I have the part number from the manufacturer. What is there to diagnose? (Other than the $110 come-to-my-house minimum service charge.) So much for trying to support a local business, I'm sticking with internet suppliers from now on. read more

Do NOT take your printer to these people. At the end of the day, it turns out I could have fixed my Epson myself and saved myself a ton of money, time and energy. They said it would take 2-3 business days and they had my printer for 8 days. I left full printer cartridges with them at their request and tried to leave empty cartridges to enable the tech to do a full battery of testing. The woman who receives customers sent me home with the empties saying it would just confuse the tech (red flag #1). The tech called me on day two and asked if I could bring the empties to him. Over the course of the 8 days he requested that I drive over there FOUR times. The last three times with yet MORE full cartridges that he would drain. They charge you $40 just to inspect your printer (red flag #2) and say that they will apply it to the full charge. The only other time I had my Epson fixed I did it at the official Epson location in Santa Clara and it cost me $45 total. Lasertorium collected $85 and it's in MUCH worse shape now than it was when I brought it in. I asked the tech when I finally picked it up if he did anything that I couldn't have done myself. He said no! Then he said, "But it takes someone seasoned like me who has been in the field to know what was wrong with it." He took out cartridges and put them back in and then pushed 3 buttons on the menu for EIGHT days, charged me $85 and now the print quality on my printer looks like a 1978 carbon copy. I've never been so incredibly frustrated with a lack of customer service, necessary skills, business ethics and communication before. I cannot stress strongly enough - do not give business to these people. read more

I am removing a star because, as is evident by Lasertorium's response to my original review, they haven't learned anything. I'll address each part of their response: "6/25/2014 This person forget to mention Parts can be repaired or may / may NOT be replaceable. As a repair company, they cannot just look on top of the cover and tell you what part it's needs at the time of drop." That doesn't change the fact that you can easily find out if you can get ANY parts for a printer and let the customer know so they can make an informed decision if it's worth it to try and fix. Let me try to break it down more simply. When someone takes a product in for service, the product often may need a new part. That seems pretty commonsense, no? So, the first thing you would like to know is if the service place you are taking your product in for repair can get parts for that product if necessary, correct? Knowing if they can or can't would help you decide if you will take that product to that service company or not or if its even worth trying to fix if they can't get parts for that product anymore. It's risk management. Now, when you call the service place and ask them if they repair a particular model of printer and they say yes it seems reasonable that the reason they said yes is because they can get parts for the product model in the likely possibility they need to replace parts. The proper thing to do is to tell the customer "let me quickly check if we can get parts for that model of printer." In this case, they would have checked and found out that they couldn't get any parts for the printer as they found out and let me know AFTER I drove it over to your business and paid the $40 non-refundable diagnostic fee. "That takes time!." It takes 5 minutes to check with your supplier if you can get parts for that particular model of printer. Do you charge $40/5 minutes, which would be the equivalent of $480/hour? It also takes time for me to pack up my printer and drive it over to your business but of course the customer's time doesn't seem to be much of a concern to you. "The $40 non-refundable covered the work on the printer by taking apart, find out the cause of problem, removed the defective part and examine the defective part rather its repairable (By cleaning, lubrication and adjustment) or needs replacement, searching the data base for the cost of the part (some part might be discontinue, Lasertorium has no control of it's). Call the customer with the diagnostic update and additional charge of the repair and part, so the customer can approve or disapprove of it. $40 dollars are a reasonable rate of diagnostic fee." The first part of your diagnosis should have been to make sure you can get parts for that model of printer BEFORE doing any of those other things because the customer might have decided not to take the risk in paying $40 in the likely event that the printer would need replacement parts - but, of course, it's still worth it to YOU because you're still making $40 whether you can get parts or not. Genius! "Refund the money is not proof of guilt, just on a good term to STOP IT from week's of harassments prior to the first initial review and it's still going on when the truth are told." Asking for a refund for not being upfront with the customer is not harassment. Harassment is trying to insult the customer as you and the person at the front desk did when I politely explained why I wanted my refund on the phone and in person and then personally attacking that customer in response to this negative review and then having to change your response numerous times after saying I lied. If I lied, then why are you agreeing that all of these things happened? "Base on history of our service, good track record and great yelp review. Lasertorium had pickup some new customer this few days, thanks for your review" Your service history is constantly evolving and the trend isn't looking that good. After a year since my initial review, you decided to finally respond to it because another customer had a similar situation where he/she brought a printer in for repair and you tried to charge him/her $85 ($40 diagnostic fee + $45 labor) to clear a paper jam. And when he/she understandably gave you a negative review for this, you attacked him/her like you did me and called him a copycat because you somehow think he/she was copying me. Sorry, if you can't sustain a business that doesn't depend on just collecting $40 diagnostic fees while not creating value for customers and then attacking customers with legitimate complaints then maybe you shouldn't be in business. And if you did pickup new customers because of this review, which I seriously doubt, then they deserve to be ripped off too. If this review is making you new business, you wouldn't be so upset by it. read more

The very worse service we have ever received on printer work. Our main printer/copier had started to leave stripes after about 20 copies so we called this place in to find out what was wrong. All he could do was talk crap about having a HP product. Then he actually took hot water and a rag and started cleaning print heads and some other parts. Needless to say he completely screwed the entire thing up then gave a estimate of almost $1k. I called him to discuss the issue and asked why it won't print anything now ( it did before just a black line after 20 or so copied )after he left His response was only " I couldn't improve it". Well even if you couldn't you made it not o my worse but completely broken. Now we have to replace it and end up in court to recover out extra expenses read more

I have known Norman, the owner of Lasertorium now for several years. He's an expert at what he does. He has fixed 3 of my Epson printers and has done so diligently and an affordable price. If your printer needs a repair, Don't hesitate to call lasertorium. Thank you Norman! read more

My Brother HL-2700CN color laser printer had problems with paper jams. I read the reviews here and decided to try Lasertorium for $95 instead of buying a new printer for around $400. It was easy to make the appointment, and Norman showed up on time and did the work quickly and cleanly. Three months later and we haven't had a single jam since the repair. The printer works flawlessly. I couldn't ask for a better repair experience. read more

Linda and Norman were very helpful and very professional. My large format plotter broke down just as I was about to plot out a bunch of large format drawings for a deadline. Norman came over promptly and was not able to repair the unit on the spot as he needed to order a part. He did make an effort to get me limping along until the part arrived two days latter. His extra effort was very much appreciated. I would highly recommend Lasertorium for your printer repairs. read more

Copier went down yesterday and I called late in the morning to get a repair. They were able to get a tech by towards the end of the day which was much appreciated. Fortunately it was a minor repair and covered under the base sevice rate. Thanks for getting our copier and printer back up so quickly. read more

This review is really 4.5 stars, but I'm rounding up. I got my Brother MFC 7820N printer fixed same-day at Lasertorium in just a few hours and it works like new. There was some miscommunication between my conversation with Linda on the phone and our conversation in person when I came into the shop--that cost me a little bit of time and I was unhappy about it, but Linda was very apologetic and sped up the maintenance work at no extra charge. Was overall a pleasant experience in a friendly environment. Would only suggest that you take extra time on the phone beforehand to discuss what your printer's issue is and set expectations for pricing / turnaround time / etc. read more

Wow!!! So I based my decision on the views of you Yelpers...what a treat! I called, Linda answered and said someone would be out to see me between 10 - 12. 11:15 Norman showed up...got right to work, here it is 11:30 he is done, mu printer works beautifully again. Norman is the best! Do yourself a favor, don't call anyone else if you are having printer problems. read more

Norman - Is the Greatest! We had another Company make 2 visits to repair our HP Printer/scanner and he was unsuccessful (wasting valuable time for 2 days.) Norman was so pleasant and efficient. Its like having a brand NEW PRINTER!! We will use him exclusively! The Office of Dr. James P. Const, DDS read more

I'd like to give a huge thumbs up / high five to Norman and Lasertorium for being 100% straightforward and fair with me regarding a printer repair. Although ultimately the problem was unfixable due to a discontinuation of the part, Norman came back twice to address the issue, always promptly, was clear and direct in communication, and was generous enough to refund my payment when the problem proved unsolveable. Can't ask for much more than that. Thanks read more

I've been having problems with my HP laser printer for awhile now. I had one guy out several months ago and he was basically useless. The problem has been getting worse and I finally decided to try someone else. I checked Yelp and came across Lasertorium. I read all the reviews and, even though they got one low review, the review was about a computer, not a printer, I reasoned. Norman was available within a few hours, but I set up the appointment for the next day. He showed up on time, took my printer apart, figured out the problem and, within an hour, my printer was as good as new! Thank you, Norman. I definitely recommend Lasertorium. read more

I would use them again. I got an appointment when I needed it, but the technician was held up many hours after I was supposed to be done. It was worth the wait because he figured it out pretty quickly and everything was done carefully. Something to know - they don't have parts in stock, so you might have to have them back again after they order the part. read more

My Dell 3100 color laser printer had a major paper jam issue that I couldn't resolve. I called Lasertorium, based on the Yelp reviews. Norman was out the next day, and fixed my printer for about $142. (I had done a bit of "work" on it myself, which only made his job more complicated. So I think $100 would normally be the price.) My alternative would be to get a new printer, and toss the new, expensive toner cartridges that I just purchased. I'd call Lasertorium again, but hopefully, I won't have to. read more

I found Lasertorium through Yelp. I have an old commercial quality copier with a sorter. Lasertorium came within 4 hours, and was able to identify and fix my problem within the hour service call. Since new parts were not available for this older machine, they were able to make the old parts work so we were back in service. Very happy with them. read more

If I could grade this place below one star, I would do it! After dropping off my printer for repair, I was called by a female and told it was ready for pick up. I asked if there were fees beyond the $40 diagnostic fee. She replied "No" it was just a paper jam and there were no extra charges. When I arrived to pick up my printer, she stopped me and said she needed to collect another $45. I said "what are you talking about? You just told me on the phone there were no other charges. She then became flustered and cast her eyes to the floor and a half "hand caught in the cookie jar, smile." She said, "well you read the contract!" She fumbled through papers on her desk as I protested. I refused to pay another dime and grabbed my printer then walked out promising NEVER to return! This place is a rip-off!... GO SOME PLACE ELSE! read more

We are the owners of a small business in SF. We have been using Norman at Lasertorium for years. We cannot afford to be without any of our printers for very long. When we call him, he comes within a day, or sometimes on the same day. He is honest and will always tell us what the costs are ahead of time so we can make a decision. We have never had a problem he cannot fix yet but he will always help us weigh the cost benefit of making the repair. read more

Wonderful, wonderful service. I took my printer into this shop a few months ago, and discovered the same wonderful people who had maintained the office equipment in my Sunset medical practice for many years previously. What a treat to find them again! They are reliable, resourceful, skilled at making beloved machines perform their best. Now that I work from home, a rapid, knowledgeable response is key when things go wrong. Lasertorium comes to you. They can be counted on to respond promptly; to show up when they say they will; to not only fix what's broken, but leave things better than they were before; and to be exquisitely sensitive to urgent deadlines, crucial to income for a free-lancer. Add to that good nature, reasonable cost and willingness to go the extra mile and you can't lose. A real find! read more

I depend on my brother MFC-8710 for copying, printing, and scanning. One day, the scanning function stopped feeding pages. I called Brother and when we could not fix it over the phone, the customer service rep recommended Lasertorium. I was a bit skeptical after calling Lasertorium and finding out i could drop off or pick up the machine during very limited hours. However, this small inconvenience turned out to be worth it. The owner fixed my machine in a few days for a very reasonable price. I've had it back now for several months and it's working like new. Thank you. read more

I was very dissatisfy with this company's service. I have HP Laser Jet model 2840, I call for service and a technician came out and inspected my printer, he took only seconds to determine a code error was present, he then informed me that it would take an additional $300 dollars to repair, and then this guy charged me a service call of a $110 dollars. Not only did this company charge me an outrageous amount of money for only seconds to evaluate a very minor code error but the technician promised he would call me back with a the exact amount of the repair cost. I never received a call back! This company is a RIPOFF. read more

I work for the school district and we use Lasertorium Office Systems on a regular basis. Recently we had a number of printers that needed repair. They were able to repair all of the various HP laser printers we have as well as a Xerox printer. They were also very helpful on letting me know some simple fixes for some of the other printers that weren't working well. I would recommend them without hesitation. read more

I want to join others in giving LASERTORIUM an excellent review. Norman diagnosed the problems with the printer and the fax and had the unit ready the following day. read more

We have been so happy with the quick and excellent service provided by Lasertorium. They provided same day service and fixed our plotter and printers at a reasonable price. They are knowledgeable and dependable. I highly recommend Lasertorium! read more

In these days of throwing away so many things, it's a pleasure to find someone who actually will fix something. I have an HP printer with features that can't be found on new printers. It will scan film negatives and slides, has 6 ink cartridges, very durable. I am not ready to throw it away and buy a new one no matter what HP Customer Service says about it being un-repairable. Guess who fixed it at a reasonable charge and in a short time? Norman at Lasertorium Office Systems! My printer had an ink problem that was expertly solved by Norman. My first contact was Linda who explained everything about the process and company policies on the phone. She was very clear and friendly in the shop. My printer is up and running again, and at a very reasonable price. I have found a terrific resource for repair work in San Francisco. read more

If you're like me, and you care about our enviroment and would rather spend a little money repairing your existing printer than throw it out and buy a new one, then you'll appreciate Lasertorium. I brought my HP All in One Scanner Copier Printer in on a Friday and it was repaired on a the following Tuesday. Very fast. Very efficient (if you like in the sunset or richmond) paid a deposit of $40 and another $45 for my repair. If we need to get angry at someone it's the computer-printer manufacturers who sell new ones for $100 and then make boat loads of $ on the ink cartridges. I recommend this repair service. read more

I had a problem with a printer combo I've had for a few years & was researching the possibility of purchasing a new one. Then, I decided to look for a repair option instead, saw on here that these folks do house calls, now we're talking! I got an appointment in just a few hours, he was right on time, took care of the issue in no time. He also said if it acted up again to call back since it didn't take much time and I wouldn't have to pay for an additional area. This was yesterday and so far, it's been great. I like this kind of service and found both Linda and Norman to be very kind and professional. read more

My cat knocked a plant into my home office color laser printer, water dirt and all. Found Lasertorium on Yelp and called. Norman answered the phone and was able to come right out the next business day. He was professional and friendly. His quote was reasonable and the final cost was also reasonable, fair and close to the quote. When he couldn't fix the problem on the spot, he brought it to their shop and brought it back the next day and it works great. This is 100xs better than the experience I had with Ameritech about a year ago. I'll go back to Lasertorium if I need their services again. So happy to have someone reliable and fair in the city for this sort of thing. read more

My Canon printer needed repair recently. I failed to fix it myself and brought it in. I was very satisfied with the repair and with the customer service, and the fee was very reasonable. I was also asked to bring in some ink to replace a cartridge that had run out because they wanted to thoroughly check that the printer printed well before I picked it up. read more

I took in two HP 4000 printers on two different days and both times they called me the same day to let me know what the problem was and what the cost would be to fix the printers. When I gave the go ahead to fix the printers they had both printers fixed by the next day. The cost was more than fair and the service was superb. I would definitely go back if I need another printer repaired. read more

If I could give this place a worse score I would. I told them about my laptop problem and dropped if off on 8/24/09. They said they would just need to replace one thing and have it back to me in a few days. I've had to call this place for updates every week and it is now 9/27/09. They couldn't tell me what was wrong with my laptop even though they said they were ordering the parts?! I finally told them their service sucks and I want my laptop back as is. I had initially paid $40 for them to tell me what the problem , which it still unknown. read more

I had been told by another repair specialist that my printer would cost more to fix than it was worth. I suffered with it for months before contacting these people who fixed it right away for a reasonable sum. Same day service too. So glad I rtook the chance. read more