HORRIBLE AMAZON. They have done it again. Says they delivered my package and nope they have failed once again. I'll be complaining directly to AMAZON, I paid for this delivery. This company completely sucks. This company is scamming people out of money, my complaint on Monday will also include the VA attorney General's Office consumer protection division. UPDATE: The manager contacted me via yelp for the shipping info. He located my package and had it brought to my home. The is the second time the management contacted me and found my package. Although, I am happy he found the package I can't help but remain upset and frustrated about the consistently poor reviews and service I get from this particular delivery service. The corporate website shows they are going after Lean Six Sigma certification ( wife and I are both certified LSS ) they have a long way to go to achieve this goal. LSS is all about IMPROVING processes, and the QA processes are totally lacking with LASERSHIP despite the horrible reviews they keep getting - where are the improvements? If your drivers are not doing what they are suppose to be doing, replace them or TRAIN THEM TO BE BETTER then rate, reward or reprimand them. Build a team spirit, and motivate your people to do better. Success comes from within a company not from outside. If you take the outside path you will always be looking elsewhere for unattainable success. Let's see how the next shipment goes with you folks- read more

I wish I could give 0 stars, as they are not deserving of any. By far the worst shipping company I've EVER had to deal with. By some form of bad luck, I ordered 2 seperate packages by 2 different companies, both of which are unfortunately being shipped by LaserShip. One priority perishable package came hours later than their "delivered no later than" time, and I only received information after calling their service center and waiting for them to try and find the driver. The second package, a 2-day shipping packaged from Amazon, was supposed to be delivered yesterday and was then pushed back to sometime today, with no updates as of yet, making this an at least 3-day shipping. What am I even paying for!? LaserShip is THE WORST. EDIT: I would like to add an update that our 2-day shipping package from Amazon is still not here on day 4. They had all day yesterday to deliver it, but waited until 9pm. The thing is, WE WERE HOME. But, as every apartment building in this area is, our apt is secure after the office closes at 6pm. Did they try to call us so we could come down? No. Did they contact us in any way? No. When we looked up our tracking info later that evening, it states they came by, office was closed, and left. Now it's day 4. Perfectly good time to deliver and yet it's still not here. Get your shit together LaserShip. You are a SAD excuse for a delivery service. read more

I will never use this company for shipping anything. I had a package that was received by this company and they kept saying they attempted to deliver. But when I started calling it foul play on their behalf all of a sudden the package is lost. I know crooked when I see it. Don't waste your time or money with this company. The only thing I can say was the two individuals I spoke with (customer service) were very professional and helpful. That's about the only good thing about this company. If you are a small business and use this company, your business will not last. Customer service made the rating for them. If not for them I would have given them a minus five. read more

Amazon Prime has shipped a few things via Laser Ship recently and every time they do I have a problem. The first time they shipping via Laser Ship the tracking details listed it as being delivered to my front door when it wasn't. Being home all day, I know they didn't even try. Two days later the package was dropped off at the leasing office in my apartment complex. The second time an order was shipped via Laser Ship it showed up damaged & covered in oil - yet again tracking details said it was delivered to my door but was taken directly to the leasing office. If I could give negative or no stars I would. read more

LaserShip - Laser Ship delivered the package looking like this. - Couriers & Delivery Services Near Me - Chantilly, Virginia

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This delivery service is shady. This was the first time I had to deal with a package that said it was delivered at my front door but it was not. I've heard people complain about not getting their packages whenever the delivery service is lasership.. I find it extremely odd for a company to constantly mess up and deliver a package to the wrong address. read more

I never want you to deliver another item to me. I have filed a complaint. I am expecting a phone call. I am both mortified and nervous about all the broken pieces of glass in the box. The driver had to know it broke because the bottom of box was completely soaked on one side. The cowardly driver didn't even bother to knock to let us know of the damage. Enjoy the awful pictures of my Walmart shipment. read more

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Have had several packages that Amazon delivers via LaserShip. - Constantly delivering just before or after 8pm. Paying for 1 day is a joke and not worth it because how late it arrives. - Packages constantly left outside & unprotected in my apartment complex. Left at "front door" when there are at least 8 front doors to my apartment complex causes me to do a scavenger hunt at night in the dark! - Feedback to company arrives well after it's useful. Example: Provided feedback for package on 24th of August. I got feedback on the 11th of September? - Have had several times where in my old place I swear packages were thrown down the stairs. read more

I am yet another dissatisfied unwilling customer. Amazon uses them for same-day delivery, but I have no idea why. There's a 480+ comment forum on Amazon about how bad this company is at delivering on time ... or at all. After a 10 minute wait due to high call volume, (I can only speculate more unhappy customers), I find out I have to wait until Monday before they can "being the investigation." For some reason they can't contact the driver to figure out what happened to my two packages. read more

This shipper Is the worst. I'd give them zero stars if I could. I live in a condo complex and so far they have only not screwed a delivery one time. Most of the time they don't even bother trying to call up for entry even though the intercom and unit codes are very visible in the building entrance. They'll either not deliver the package or like this last time, and just leave it at the building entrance to get stolen. read more

Quite literally the WORST shipping vendor in business. I am currently attempting to receive the FIFTH package that LaserShip has lost/misdelivered. It is truly a wonder to me why retailers continue to use LaserShip. They are the most unreliable, unqualified shipping service. read more

I would give this 0 stars if I could. The representative Bill tried arguing with me about where I live and tried telling me my package was stolen when I have cameras.. y'all need to get your ish together and replace your rude "know it all" reps. read more

I ordered an item from Amazon and LaserShip marked the package as delivered when I never received the package. I was home at the time when they marked it as delivered (after 9pm) and I checked my front door and never found a package. I called LaserShip and they called the driver but were unable to locate the package. I asked the customer rep why they had marked it as delivered if it hadn't been and she said it was probably a mis-scan (which I didn't believe). I had to call Amazon up and they issued me a refund. I then re-ordered the same item as a replacement (I still needed the item) and Amazon delivered it via LaserShip again. This time a customer service rep from LaserShip called and asked where my house is located because I live in a new development and the driver could not find it in GPS. I gave her the nearest cross streets and thought that this time I would have better luck with them. Nope, I was wrong. The driver marked it as delivered again and I never received the package. I called LaserShip again and again they could not find the package. I think the driver was unable to find my address and instead of making an effort they are just marking it as delivered and are either just keeping the package or throwing it away. Anyways, I called Amazon and they offered me a refund once again. I filed a second complaint with them and they put a request in with the shipping department to de-prioritize them as a carrier for all my packages to this address. Hopefully I will not have to deal with them again. read more

If i could give LaserShip a negative 5 I would, the shipping status shows delivered to my door or front porch at 6:57 last night which is not possible as i was sitting on my porch at the time. i have yet to receive my package. I don't know why Amazon does business with this company as they are constantly screwing up. i have tried to call LaserShip and their phone just rings and rings and no one ever answers also no voicemail either... Great business strategy! not sure why i pay for amazon prime if they are going to use this company that never delivers. read more

Worst delivery company. Claimed they delivered a package and it went missing right after. That was Xmas Second time claimed they tried to deliver a package and could not access the building I was Home all day and no one contacted or called me from the call box.... very frustrating read more

Usually my orders are lost, fortunately I have amazon prime, or unfortunately and they will replace the items. I live in a apartment complex where traffic can be frequent so I don't understand why not leave items with the desk.. Instead they get left at my door and stolen. I am going to use them one more time, then use the amazon locker service so that I don't have to deal with people taking my items. read more

If I could do zero stars that would be what'd I do. Giving this company one star is too generous for such a horrible, unreliable, disappointing company. Unfortunately many businesses I shop with have started using Lasership for deliveries and I have yet to have one of my deliveries go right. I never have an issue getting packages from USPS, UPS, or FEDEX, but somehow Lasership is alway "unable to deliver" my package. I always have to call or message them to find out what the heck is going on. Also, they never leave my package on my porch. I have a longer drive way and they decide to leave my package on the ground, raining or not, by my mailbox at the end of the driveway by the street where it could get stolen. Previously one of my packages required a signature and the driver forged my name indicating I had signed for it. I've tried to contact customer service multiple times trying to get help, but they never correct the issue. Cheap delivery = incompetent workers and delivery people. read more

This company is horrible. They have had my package since 12-3-19 which I ordered in plenty of time to receive my Christmas. They delivered it to a completely different address an hour and a half away from where I live. The lady that received it was kind enough to call me (my phone number was on the receipt in the box) aNd let me know she received it. After 40 minutes on hold with lasership yesterday they said they would have to go pick it up but it wouldn't be here by Christmas. No one is taking responsibility for someone just dropping off my package just to get it off their truck. Lasership web site says it was delivered to my address, but that is a lie!! No one answers the emails they suggest you send for assistance. read more

They're constantly losing packages and delivering late. If you need anymore insight, just check out what their own workers say on LinkedIn and Glassdoor-- terrible management, high turnover, disorganized, admit to losing packages, low pay, etc. It seems like they don't actually employ their delivery staff-- they just 1099 everyone, so there's no incentive for high performance in terms of career path, getting a raise for good work, etc. I wish online stores would allow you to pick the shipping service, even if it meant having to pay more for the item. read more

Would give ZERO stars if I could! AWFUL AWFUL I don't know how in this world this company still exists after hearing everyone has the same experience with them that I did. They lost countless packages of mine which I suspect were stolen, I have had some delivered in front of a random building that wasn't mine even though I added instructions. My final straw was my last package with them went missing for days then the status was randomly updated to delivered saying that all within a minute my package was loaded onto a vehicle out for delivery then delivered a minute later according to the time stamp. When my package finally arrived days later after filing a claim, it was out of the company I order from original packaging and placed into an envelope that Lasership clearly repackaged it in when I opened it EVERYTHING in it was completely crushed, labels melted off and DAMAGED so badly I could barely tell it was the items I order this place is HORRID they need to shut down immediately companies who use them should be ashamed!!!! read more

Wish I could give this a 0 star review. Ordered something through Nordstrom Rack on November 27. The gift was picked up by LaserShip on November 30 and a label was created. I got a notification on Dec 9th saying the package was delayed. It is now Dec 17, and neither LaserShip nor Nordstrom Rack has an answer as to where the hell my package is. Nordstrom Rack needs to cancel their contract with LaserShip considering all the horrible reviews and news stories surrounding the company. Wouldn't be surprised if the driver stole my gift for himself. Apparently, they're known for doing things like that. Horrible courier service. THE WORST. read more

I ordered a package from chewy, and we love them, so I'm very sad they have partnered with this company. We get food from chewy every two weeks, like clockwork. They have now partnered with laser ship and our order just came today (five days late) and the guy threw it out the window into the yard. Now, we spoke with chewy last night because we had to go to the store to pick up dog food, and they were great. They refunded our money, sent us a free bag, and sent us a free bag of food we would like to try. Laser ship,however, doesn't seem to find it unacceptable to throw a box of 60 lbs of dog food into someone's yard five days later than it should have been here. As I walked outside, to the middle of my yard, he said he was afraid of the dogs ( I have a Gsp puppy and a black lab that is retired search and rescue, but both were not around him or his vehicle ) but he watched me pick up this box, knowing it's a big chunk of weight, but also not knowing what was inside of it. There could have been something fragile in there and it was five days late, and although I can lift like twice that weight plus some, not everyone can do that( it's a 60 lb bag of dog food). And I had to leave my rambunctious toddler alone in the house to go get it. I then called customer service, but while searching for the number I was directed to a website that I've pictured below. Do you have such a high dissatisfaction rate with your company you have that associated with your customer service team? Plus, if your customer has a complaint, even if they are pissed, most people won't act that way, they will just express they are upset and like to have it remedied for the future. Most customers are irritated, but they're usually not swearing at you. I swear like a sailor and find that extremely inappropriate. After waiting on hold for ten minutes, which I understand can not always be controlled with high call volumes, but whomever answered the phone was extremely rude and unprofessional. I waited on hold for ten min, she didn't tell me her name, just "hello?" As though she was annoyed. I live in the middle of nowhere,so I verify "can you hear me alright?" And she's just like "yeah...?" (Again, super aggravated) And I told her what happened, she only said "what's the tracking number?"( her tone doesn't change the entire call) And I said I could look for it, but I guess it goes to my husband's email because I don't have it, and he's at work, so he will send it to me when he finds it, but I've got nothing until then. (So silence for the whole three minutes I'm trying to find it except for me saying "sorry, I'm still looking" to which there was no response. ) So I asked if there was anything else we could use and she said "no. ....ma'am." (Again silence for like 15 seconds) So I said "okay, thank you.Have a good one" And she just said "bye" and hung up. Overall, a horrible experience. I hope chewy stops their partnership with them. read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

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Amazon prime used them to ship a package to me last week, it came within the 2 days, just a big problem, not to my actual house. Apparently one of my neighbors got my package and is now catching their mice with my trap. Amazon resent the package, let's see if it arrives in front of my house! UPDATE! I got my second package, I was outside when they came by and handed me the package, I will raise my rating to 3 only because I never received my first package. I would give it another half star, but it is not available. read more

Awful!!! Got email package was delivered. Said it was left a front door. After checking security cameras, no one ever showed up. Sent email to Lasership only to get a email back saying contact the company I purchased from. Ok, called company I purchased from and they said no problem, we will send it again. Ten minutes after I hang up I get a email from Lasership saying they found my package and it was sent to another facility by mistake. Ok, so now I'm wondering why it says it was left at front door if it's two states away. Finally got package by FedEx in two days. Meanwhile, Lasership sends email saying the lost package is on it's way. Bam! Received email saying the lost package was left at front door again. Nope, I got nothing. 5 days later a neighbor found my lost package in a ditch soaking wet 4 houses away. What a joke this company is. read more

Seeing the bad reviews before mine is no surprise. I ordered a package through Amazon and it was shipped using LaserShip. Their website said the item was delivered to my front door. Total BS since I was at home the entire day waiting for my delivery. Opened a case with LaserShip and their final response was: "Thank you for contacting us regarding your recent order. At this time, if you have not been contacted by your seller, please contact them directly to resolve this matter. Thank you! C***** LaserShip CSR" I didn't feel the need to exploit the CSR's name because they can't shoulder the blame for the horrible operations of this company. Their policies just suck in general. No accountability whatsoever. People in the Northern Virginia area, BEWARE when ordering through Amazon, there's a good chance you'll end up losing a package. Other than Amazon dropping these fools, I'm not sure if there's another way to work around this, you may need to contact Amazon and make a request not to use this courier. How this company stays in business remains a mystery. read more

Like several others, I unfortunately have to deal with Lasership due to my Amazon order occasionally being transferred to them. In my most recent experience, a package as scanned as being loaded in the delivery vehicle and out for delivery. Later that evening, a notification came through stating the the delivery was attempted and will be attempted again the following day. Interestingly enough, I was home, sitting on the sofa, WAITING for the package, with the garage door open. No one came to the door, so they never attempted, that was a lie. I called customer service to inquire further and they stated they would open an investigation to look into it. I called 1 day later and Lasership stated that they immediately concluded the investigation the same night I called and labeled the package as lost and information me to contact the seller for a replacement. Total BS. This to me sounds like a classic case of the driver not delivering the package, labeling it as "attempting", and stealing the item. If you call their customer service, you can tell that they are not applying any common sense and are functioning off a script. This company absolutely sucks and I wish BBB would shut them down. As many complaints as they have on Yelp.. is unreal. read more

The worst!!!!!!!! They said my package was out delivery yesterday but now today my package is lost or stolen. That some bs!! Like I feel that the courier took my package and now I have to go through the process trying to reorder a gift girlfriend birthday. read more

Horrible company and they make it truly IMPOSSIBLE to get your package once they pretend to "attempt" to deliver it (which I highly doubt they ever tried as they made up a completely false reason that they couldn't get to my condo...truth was the delivery guy was too lazy to walk up the steps to drop off my package). Customer service is BEYOND HORRIBLE and it is virtually impossible to get anyone who knows anything to help. They should be shut down or at the very least boycotted! NEVER BUY ANYTHING FROM A COMPANY THAT USES LASERSHIP! read more

Lazy delivery person in Sterling VA - Won't take package to the 3rd floor. Leaves the package on the first floor of apartment complex. Repeatedly. read more

LaserShip - Lazy! - Couriers & Delivery Services Near Me - Chantilly, Virginia

This carrier constantly delivers my packages late at night, often after I've gone to bed, so they are left out overnight at risk of theft, weather damage, etc. I've contacted Customer Service multiple times and they claim they will fix the issue, but it is still happening. Delivering packages after 10PM is not acceptable! read more

LameShit - giving them a one star is by default, I can't give anything lower! I ordered a welder's helmet off Amazon, nothing hazardous or expensive; the helmet was $15.00. They "attempted" to drop it off at 4:15pm but needed a signature! First of all I'm not like the 1% where I'm independently wealthy; I work for a living and of course no one was home at that time. Secondly me signing your POS slip and you dropping off my item tomorrow, how is that any different than you just dropping it off the first time? Thirdly, Amazon needs to stop being cheap and drop them like a bad habit. I rather wait an extra day or so if Amazon used the USPS, at least their not paranoid about $15.00 welder helmets being swiped from my front door when I had over a $100.00 of camping gear delivered safely without any signature. So in hindsight now I have to wait an extra day or drive half way across town after work in rush hour to get something that will cost more in time and gas then it's worth! Way to go moron's! read more

***Update Sept 12 - Supposedly delivered. Never received. Sept 20 - Delivered. No notifications or updates through period of "lost" time. Between the time I first notified LaserShip to now I was only contacted when my original post was made. Aside from that I had to call for an update and email to give them an update that the packages were never received. read more

LaserShip in Chantilly, VA has to be the SPRRIEST EXCUSE for a shipping carrier ever! The fact that ANY reputable firm would contract with them to deliver packages shows that companies are interested ONLY in saving money, and have NOT done their due diligence in actually vetting their contractors! 4 times in the past 2 months we have had packages addressed to us and delivery contracted to this incompetent carrier. They appear to be the equivalent of "UberEats" for package delivery, but they do NOT provide real time tracking capabilities (UPS does, no problem!). They do NOT have nyone answering telephones, or if so, teh wait MUST be interminable, as I have attempted to talk to a PERSON using several different phone numbers, to NO AVAIL! In our experience, of the 4 packages we should have received, 2 were REFRIGERATED FOOD boxes, with BOTH NOT being delivered to our home! We live on a MAIN city street, and BOTH boxes were MISDELIVERED to OTHER addresses (homes on side streets where the driver HAD to pass OUR house first!!). In addition, these boxes were allowed to be in personal vehicles for up to 10 hours on days when the heat index was over 100 degrees!! One box was eventually "found" by LaserShip, and they sent another driver to pick it up from where it had been sitting in the sun for teh day, and attempted to redeilver to us in the evening! When the package was REFUSED (as it was now spoiled), the driver looked like a deer on headlights, and had no idea of what to do. INCOMPETENCE!! One package was marked "delivered" and the driver misspelled my name on the manifest to indicate it was handed to a "Person". BLATANT FALSIFICATION and lying, as it was delivered to the front porch of a neighbor's house, with no one home at that address. Package was spotted the NEXT day, sitting in the sun. Again, spoiled food! The other 2 packages that DID arrive showed up at or after 11 PM at NIGHT, after my wife and I had been asleep! Ring doorbell video time stamped and showed drivers dropping off, but manifests were FALSIFIED again, indicating earlier delivery times! Do NOT TRUST this fly-ny-night bunch of incompetents at ALL! read more

This is a really rinky dink establishment, I ran into them when I ordered something from Walmart and they lost it. They hold your stuff and just send it back and get paid. It's kind of a scam. I'd take my chances with the post office first and that's saying a lot! Looking forward to them being out of business soon. read more

Really awful. I ordered a box through lego and usually they ship via UPS and I never have issues. This time I was surprised to see a tracking number emailed to me for Lasership. I figured it's almost Thanksgiving, people are probably overloading delivery companies as usual so they are delivering through other companies. Well they suck. My package was not delivered on time so when I checked the status I saw that my package had been shipped to NJ instead of VA. They said "We are sorry your package has been routed incorrectly and we are getting it rerouted asap" ​I thought, okay no biggie its just a mistake, they are fixing it. So I let it go. Well another 2 days goes by before I get another update and to my frustration I see it's in NY with a message once again telling me it was rerouted incorrectly. At this point I'm angry. It's well beyond the ETA I was told. So here I am 7 days later, YES SEVEN, and I'm still waiting for my package that just seems to be state hopping at this point as if I'm a bridesmaid getting wasted at a barhop Bachelorette party. I'm annoyed. Apparently tons of other people are too. So yeah, F lasership!​ read more

Worst Shipping company ever!!!..I ordered a serum from Sephora. The shipment arrived at the LaserShip facility on June 25. Its been 5 days and I still havent received the shipment. I have called them 4 times and verified my address. This is one of the worst shipping company ever. I called Sephora and asked them to reship the product to me. Well guess what !!! they used UPS this time and I received my order in 2 days. I requested that Sephora never use this shipping company again. This shipping company is the worst ever and no business should use them. read more

If I could give this service zero stars, I would. Sadly, Michael's is now using this company for shipping and delivery. Ordered 2 pillows from Michael's on 6/20/21. Today is 6/30/21 and still no delivery. Have sent countless emails to Michael's and LaserShip trying to locate this package. LaserShip, which is about 8 miles from my house, couldn't identify the mailing address label, so essentially "lost track" of the package. Days went by. Like pulling teeth getting these people to respond. Sat on hold for 20 minutes waiting for them to find information. Finally gave up, hung up and called again. Such a hassle. Michael's, I like your merch, but do better with shipping and delivery. read more

Not too bad. The driver had difficulty finding my house so the delivery was marked attempted. I had to call them, stay on hold 25mins but finally talked to a polite rep. I cleared up the confusion about the location of my house and sure enough the next day my Sephora package arrived. So overall they pulled through. read more

If you could give a zero I would.....this is the WORSE company EVER, I had a package coming to me tracked it and it said it was received at the facility and was suppose to be deliver the next day. Next day come and it's still the same I came on here and read review about them and people said they lose packages, I was hoping for the best. I call them they did a investigation and said the package is lost like WTF. I don't know what made fashion nova start going thru them I WILL NEVER PURCHASE FROM ANYWHERE THAT IS USING LASERSHIP. Bad service losing packages it's a hassle getting your money back from places but ima get mines if it's the last thing I do. read more

I cancelled a subscription due to Lasership being their currently delivery carrier. I ordered my first package with the service, I received a notice of "delivery tomorrow". 6 days later while I was sitting in my front room, I received a package delivered notification. Nothing was found. I had been home all day. I checked with my neighbors nothing. I contacted Lasership, they said wait 48 hours. Contacted them again, they said they'd look into it and be back in touch. No response. Contacted the subscription company and they reshipped with Lasership. The process repeated almost identically. After being told their customer support they'd be back in touch to no avail, I contacted the subscription company again. Now a number of items were no longer available. They resent the modified package. This time it is sitting with no movement with Lasership after more than a week. I called Lasership and the rep kindly told me there was no proof of delivery, there was nothing she could do to help me and my cases were closed. I have patience and understanding given the pandemic but their customer service is extraordinarily bad. I have received a refund from the subscription company but will avoid companies in the future that work with Lasership. read more

Based on other reviews, I was concerned when I found out Lasership was handling some of my Amazon deliveries. Maybe I have been lucky; but with at least 3 deliveries by Lasership including the last two where I placed Amazon Prime orders at night and requested next day delivery, I have not had any issues. Packages arrived intact by 10:30 am. The only reason I am taking one star off, is they like other delivery companies do not give a courtesy knock or ring the doorbell when the package is delivered. I work from home and have almost broken an ankle stepping onto a package left on the front stoop. read more