Presently, I'm a client at LaserAway in Mountain View, CA. I absolutely love this location. Specially, the Nurse Practitioner Feh Azima. She is just amazing, very personable, she has a great personality. I recently visited here and I was told by another nurse that it was ok to take the antibiotics I was on. And when I mentioned it to Feh, she stopped the treatment and told me to not continue the antibiotics. She basically saved my skin. Thank you Feh Highly recommend this place. read more

By far the most amazing laser hair removal​ you could come across​. I have had nothing but the best experiences​ every time​ I have been here all the equipment​ and processes seem very advanced​ and new. The staff is excellent​​t and knowledgeable​ which is important when getting procedures like this done. Everything is also kept very clean which is a must in a place where you get these kinds of treatments. To top it off front desk girls are the best! Definitely,​ recommend. read more

Had first visit today, they were super professional and thorough with covid19 procedures. May, my main contact, was super friendly and helpful, making the whole experience even better! read more

I couldn't ask for a better experience. Since the first time walking through the front door, Christy has been so helpful and knowledgeable. She set me up with different treatments and I have only had amazing customer service. Today, I went in for my clear + brilliant treatment. Valerie welcomed me with open arms(not literal, professionalism is amazing) and explained the prepping process. Delilah completed my treatment and did an excellent job, checking to see if I was ok throughout. Thank you ladies for such an amazing experience! read more

Norma was very sweet and helpful! She answered my silly questions kindly and in a professional manner, and offered discounts on further services without pressing me to select them. read more

I just can't believe how sweet and helpful these girls are! They are amazing at just about every role from the front desk to the nurse practitioner! Very informative and have a way of making you feel comfortable in a very uncomfortable situation. read more

5/23/20 I was left a message on here on may 14th by the owner of the Mountain View location asking for my name and number so that they can contact me. I replied back to them right away. Have not been reached yet. Changed my star rating to a one because of it. I've been coming to the Mountain View location for a year and a half I believe. I love it there. There's a location closer to my house in Fremont but I'd rather drive to Mountain View because everyone there is so friendly and sweet, especially Christie and Valerie. They treat you like family and make you feel at home when you're there. 2/29/20 So unfortunately I'm going to have to change my review. My last visit wasn't great. The nurses who handled my sessions(one did upper body and face and the other did lower body and bikini) missed a lot of areas. I wondered why it wasn't that painful this and now I know why. The nurse who did my lower half missed soooo many areas especially my bikini area. It was a waste of a session. 3/15/20 Have not been contacted by anyone yet. 5/12/20 last update. I'm honestly pretty mad and annoyed. I wanted this to go great but nothing has changed. So two or three days later, Linda(regional clinical director) called me. I was not able to get the call but she left me a voicemail and her contact info. She let me know that she contacted the Mountain View location and was told that someone tried calling me....no one did. I received no missed calls(other than Linda's). She told me that person called me more than once. I'm not going to say "she's lying" because anything could've happened. I was in a car for almost 5 hours and there were times I had no signal BUT Linda called me during that time and left me a voicemail soooo why didn't the employee who tried calling me from Mountain View leave me a voicemail? Or maybe that employee called the wrong number. Idk! Anyways. Covid-19 happened and everything was put on hold since locations were closed and Linda let me know she would contact me once they are back up. When I saw that some employees were back at work but on phones I messaged Linda asking when I would be contacted because I wasn't sure if I would get a call soon or once the clinics were open to ppl. She called me right away and we spoke about my complaint. She was super nice! Now what annoyed me was the reasons she gave. She let me know she saw the record and saw my laser away treatment was on the highest setting and that maybe the other times when I went to get my treatment the reason i would feel like it hurt was because of hormones or the cold blaster. Here's the thing, my last session, I told the nurse I didn't want the cold blaster on high. She turned it down two times. At this point I don't care anymore. I just want to finish my last two sessions and be done with it. Now what worries me is that the receptionists there will forget about how many sessions I have left because they completely forgot about a free treatment they gave me due to them having to reschedule me because a machine broke down(not their fault, it happens). One more thing, these sessions are important to me because I have PCOS. I apologize for my rant but those who have PCOS i hope you can relate how important it is for myself to have these sessions and then have large areas missed. I hope this doesn't happen to anyone else, I know this location has been great in the past and who knows maybe that experience was a one time thing. Crossing my fingers they'll be amazing once they open b read more

I felt so welcomed and the staff was so nice. Valerie was absolutely amazing, she was so helpful and sweet and answered all my questions. She made me feel comfortable and less nervous about my laser tattoo removal. She also squeezed me in that same day to get my removal started. read more

Amazing place and Valerie was especially amazing. Highly professional and really good use of my money.

I have always wanted to start a laser but I didn't know who to trust for the best result until my friend recommended the Laseraway mountain view location. I wanted to find a quality place so that way my hair doesn't have to grow back in a couple years again. So I talked to my friend about my concerns and said even though she has ginger hair and so peel skin color the treatment works great, she had great results compared to her past laser experiences in other companies. As a result and trusting my friend I started laser with laseraway and I already had a great result after my two sessions. I had less hair already and no side effects. The workers are very friendly, patient and helpful in the progress. Especially Jackie made me feel so comfortable with the process and explained to me very well how to care for myself after each treatment. I am happy that after waiting for so long I finally found a trusty and safe laser place. read more

Spoke to Jordan over the phone for my Lip Filler consultation , she was great and sweet , made me feel comfortable and excited for my appointment read more

Jordan is such a sweet and knowledgeable person. I was unsure about how a virtual consultation would work for laser hair removal, but she educated me on the process of laser hair removal and made this consultation such an easy and fast process. Her customer service is excellent and every single question I had, she had a detailed answer for! I can't wait to meet her in person and start my sessions! She made sure that I was feeling comfortable during the call, and I appreciated her explaining the whole process to me in detail!! :) read more

LaserAway Mountain View is my absolute favorite location! Valerie and Christy do a phenomenal job working the front desk going above and beyond to make sure your time at LaserAway meets all expectations. Likewise, they are super down to earth and kind-hearted souls. :) All nurses are very professional with treatments, making sure you feel comfortable and happy. I highly recommend LaserAway, especially the Mountain View location (it is newly updated as well) to all men and women seeking treatment, you will not be disappointed. read more

LaserAway is a great place. Everyone makes me feel so comfortable and they happily answer any questions I have. I wish I had started laser sooner, great results already. read more

They don't do patch test for you unless you buy one of their packages!! this is ridiculous! "The purpose of the patch test is to determine a safe and effective setting of the laser for your skin and hair type". It's as simple as that. But when you asked them before buying their packages they simply say "sorry we don't do that". Now I'm gonna tell you what happened to me: I went for a consultation session. They went through all the prices for me. At the end of the session I asked her if I can have a patch test to see if my skin is sensitive to their laser and if I can tolerate the pain. She said she won't do that: "Unfortunately we don't do that here!". So I didn't purchase any of their packages. Instead I got their Groupon voucher for a small area to see how it works for me. I got an appointment for treatment but when I got there after another half an hour consultation they asked me to book another time for treatment!!! why? because the first session is for consultation only! funny thing is that when I called for booking an appointment I told them that I have already had a consultation and I do not need another one. Anyway I went back the day after. Then they did a patch test and told me they cannot tell if my skin is sensitive to their laser and I need to come back tomorrow!!! So I just canceled my Groupon voucher. They just wasted my time. They could easily prevent this by doing the patch test in first OR second consultation. read more

In each of my sessions I got a different nurse and each one did the process differently which I did not enjoy. They also make you go through a loan process that is separate from them and they are difficult to deal with and hard to pay our loan off because they don't ever tell you the real amount you owe. However the front desk staff I always friendly here but other than that I wouldn't go back. read more

I have just finished my third (out of 8) session with the Santana Row location. The service here has always been great the front office people friendly and the laser technicians have always been able to answer my question. The location is clean and perfect for shopping after treatments read more

I absolutely love going here. Christy, the location manager is the best! All the professionals that work there have excellent customer service. I've been to other locations in the Bay Area and none of them can stand as tall as this locstion. They make you feel like family. I love you guys! read more

I had an appointment with CC at laser away MV San Antonio can. She was done awesome job, she is professional, kind, smiling, caring and attention to client question, I've been really relax and calm when she did the procedure. CC really appreciate it read more

Latest technology for all services in aesthetics. The hair removal machines are top notch along with the laser facials. My skin is smoother, my pours are smaller and I barely wear foundation anymore. Win, win WIN! I couldn't have asked for a better experience. This place is my go to. Staff is well educated on the latest technology and trustworthy. My girlfriends and I love coming here! I can't wait to try out more services!!! read more

BAD BAD BAD customer experience. I brough a package for ~5K. I had a abdominal surgery and did not do on certain body part after 5th treatment. Thereafter, I lost my job and moved to different city. It took a while for me to get my life back in track. After everything settled down for me it occured to me that I have to complete my hair removal. When I called for the first time one Lady read for me all I have done and all the remaining (which was fair). Thereafter I got a call again and out of my surprise they said just one left for abdomen that's it. Feeling cheated on my money and 100s time I call Customer Care no result. I am planning to report to The Better Business Bureau. Looks like I am not the only one with this expericence. Also, they do so fast that they did not cover area read more

Britney is so attentive to the details during the procedure, she is really nice and sweet. The front desk people are really nice too. Will recommend to my friends :) read more

Update.. I missed a payment on my services and was not allowed to schedule an appointment. I tried calling and calling multiple times and they kept telling me that I needed to talk to somebody else only to never be able to get a hold of the person I was supposed to talk to. Once again I had received treatment only for services to not be continued to be received. Laser hair removal is a process and it seems all of these companies want you to pay so much up front and the second something goes wrong they cut you off. The company that the loan is through is still trying to go after me for full payment of services even though I have never been able to receive treatment. I have well overpaid for the one treatment I received. I don't think you should be punished so severely for a single missed payment. Things easily could have been resolved and no one has cared to fix the issue or even call back as promised. read more

I have been going to the Mt View location for over a year now and still loving it. I moved to San Jose but still go to this location because I love the service. Everyone at the front desk has always super helpful and patient. The nurses have always made me feel very comfortable. As far as the treatment and the results, I couldn't be happier. Finished Clear & Brilliant and get tons of compliments on how well my skin looks! (People think I naturally great skin now ;) ) I am still in the process of tattoo removal and hair removal and it is coming along amazing! I keep telling my friends and acquaintances this has been the best money I have ever spent!! read more

As a Groupon customer, as soon as they figure out you won't be purchasing super over priced sessions , you get treated very poorly. Front desk people are super irritating. They are always booked, you have to make an appointment way in advance. I am glad I finished my sessions, will not be continuing my treatment here. read more

I went there with a Groupon for a small area in the first appointment I upgraded for a year treatment for my entire face, after the first appointment noticed that shaving my face was increasing my hair so I decided to cancel it I called 2 days after decided to come back only for the small area Groupon I had before, after 10 calls in 3 different days, where I called to cancel this I was told that a manger would call me back, never happen! called again they told me they would put it in the system and a month after when I called to schedule the second appointment I noticed that they still had the upgraded plan and I'm getting calls from weird bank reporting in my credit read more

WOW!!!! I love Clear + Brilliant treatments!!! I truly recommend this place. Christy is so nice and is always there to respond to any questions you might have. I'm a fitness instructor and some of my classes are outdoors and even though I protect my face from the sun with sunscreen and caps I still managed to get some big dark spots and after only two treatments they are almost gone! I don't usually write reviews but they deserve it! read more

Jordan is awesome at recommending the perfect package for your service needs! Love coming into this location!

I really wanted to like this place and have good results! At first everything seemed great- The laser doesn't hurt and the reception area is very nice, scheduling seemed easy. I do agree with others that it's a huge waste of time to come in for a consultation, but I believe it's legally mandatory. If you're ready they could also start your first session after the consultation (if there's time.) Anyway, The first 3 sessions seemed fine and simple. I saw some results in my 2 areas. I recalled the 1st session the lady said to do the max/more powerful laser since I have the perfect skin/hair type. I mentioned this when I went for my 5th session, because I just didn't see good enough results at that stage. But the person said there was no mention of this in my file so the lady must have forgot to add notes. She said this happens! So basically I missed out on about 3 sessions of the max laser, which I did want. At this point I still do not see the results I want. In fact, I barely see a difference. Since you have a session every month it's easy to think you see results but after there's more than a month with no session, you realize the hair is still there and coming back.. I understand 6 sessions may not be enough, but if I don't truly see any results, why pay for more? Also I have the perfect hair/skin type, so 6 sessions SHOULD show some results. I have had laser in the past at another place and even that showed some results- I still have those results for my legs. On to my next point.. My last session the receptionist put in the wrong time for my appointment- I was there in person, and she still made the error. I was pretty upset when I called them after receiving the text confirmation, and luckily the manager managed to get me in. For my current appointment they texted me saying someone was sick and asked if I could come in much earlier than my appointment time. I said no, and that was it.. no response. I was wondering if they would call me or something? Nope. I finally called and they had no record of it or a new appointment for me, so they completely skipped my appointment and had to schedule me another month out! The only thing I could do is call every day to see if there was a cancellation! Are you kidding me? They should call me if they find an available time since they messed up. I am very unhappy with them, and also this now shows there are no results since my hair looks the same. I do not plan to continue getting laser here. If other people actually have results months after their last session, then that's really good for them.. I didn't have that "luck". 2 stars for generally nice service and clean building. Just to clarify, I used Groupon to purchase two 6 laser sessions for my face. I have white skin and dark hair, which is the perfect combo for laser. I have now been to 3 different laser places to justify my results. I understand there are several reasons laser may not work as well on the face, but to not see any results at 5 sessions is not good. read more

Great experiene. I always forget the names of my nurses because they assign different ones for my appointments. But they all are great. Oh, and clearbrilliant and ipl work! Really, i have never thought that i will ever get rid of this horrible skin! read more

Extremely friendly, efficient and knowledgeable staff! Facility is fastidiously clean and all Covid-19 protocols are followed. Nurses CeCe & Delilah are great! Services and care are customized around each client's needs. I have had great results! read more

I have had 4 sessions so far for brazilian and armpits and this time I had nurse Rubie M. She was SO amazing and thorough. She definitely knows what she is doing and made me feel so comfortable and also knew exactly what to do in terms of "hard to get" spots. MV is not her main location and she is rarely there but based in the San Jose location. I just got super lucky to have her as my nurse for treatments this time around!!! Thank you Rubie! Hopefully you are at the MV office again in Jan : ) read more

Leave it to Laser Away, you won't be disappointed! I cannot begin to describe how every wonderful Mandy and Christine are! In the midst of a global health crisis and with one of them being just back from maternity leave they never stop working to make you feel taken care of and safe. They really make you feel as if you matter. You as a person, your health, matters. I can't wait to come back in person for some TLC. read more

I've been looking for ways to simplify my life but was scared of the possibility of the pain. I gave Laseraway a try and received a call from Jordan. Right off the bat I felt at ease she was so friendly introducing herself and explaining what services Laseraway offered. She was very knowledgeable and took her time to ask me what I was looking for and she came up with an awesome package that meet all my needs at a reasonable price. I felt comfortable enough with her to tell her I was thinking about taking the time to take care of me and she explained some of the other services and I definitely will be in touch with Jordan for future services. Jordan your customer service was beyond my expectations, and I appreciate your awesomeness Girl!!! read more

I had a great experience with Jordan during my laser hair removal consultation! She called me right on time, was friendly, listened to all of my concerns, and answered all of my questions. She followed up over email right away with a bunch of extra information and was super responsive to a few additional questions that came up. I didn't go to this location for my appointment, so I can't rate the technicians, but Jordan was awesome! read more

Everyone here is so great! I decided to get laser hair removal and was offered an excellent deal by Christy--who is absolutely fabulous. I even purchased a package for my mom. Not only was the pricing right, the staff was super friendly and understanding. Today I went in for my first treatment and, again, was greeted with enthusiastic staff who answered all my questions. The treatment was over quickly and was relatively painless, only minor discomfort which is normal. So excited not to have to wax anymore, and couldn't be happier about the location I chose to get this done! On a side note, I love how pretty and clean the waiting area is. I've now been in two of the treatment rooms and they're comfortable. Both technicians I spoke to were really kind and helpful. I highly recommend the MV LaserAway if you want to save yourself from daily shaving, painful and expensive waxing, and having to constantly pluck every stray hair. read more

I first want to give a note of appreciation to Raya, Tricia, & Christy who inspired me to write a long overdue review. Tricia was the sweet nurse who treated me twice and was not only sweet but very thorough and professional. Raya and Christy were at the front and I mentioned to them how difficult it has been with my recent move and job schedule to get in for any appointments. They were kind and listened to me. I arrived about 10 mins early and they were able to take me in right away because the person before me was running late. Anyways Raya and Christy were so kind and were able to move some things and found me a 15 min slot an hour later so I came back for that. Then as I was leaving they were patient in helping me book out my next sessions. About 15 minutes later when I was on my way home Christy called me letting me know someone had just cancelled that afternoon and she had thought of me right away. THEY DO NOT HAVE TO DO THIS by the way. She went above and beyond to offer it for me which is so appreciated. I have gone to this location a couple times for laser hair removal and despite by concerns about pain and efficiency I was pleasantly surprised. I am a baby when it comes to pain. Absolutely no tolerance at all and I can honestly say that I barely feel this treatment. Almost no comparison to the pain of waxing. Now for the efficiency- I bought a special that was 8+2 treatments. I am now almost 80% done and can say that there has been a reduction of hair and thinning of hair that does come back. There are some areas in which the results were amazing right away (under arms) other areas are more stubborn and yes some hair does come back eventually but compared to the frequency of times I had to shave and the amount of hair - it is an improvement. Yes, for the amount of money I paid I would love for the hair to be 100% gone but understand the reasoning o hormones and growth cycles. I would appreciate if we could opt in to higher strength treatment. I have always (with the exception of one time a the santana row location) had a great experience with the nurses. They are kind and knowledgable. Yes it is difficult to get an appointment. Sometimes you have to keep calling but this is really only when I have not stuck to my cadence of regularly booked appointments. If you book 8 or so weeks out as they suggest then there is availability- It is when you are trying to get day of, same week, etc that the availability is impacted. I feel as though sometimes I have called and the people on the other line are not willing to look into making things work or sound annoyed by asking for multiple date options. Also there have been times in previous months that I had to call a couple times over a period of days to finally get ahold of someone. This is the only reason for docking one star. read more

LISTEN TO YELP!! DON'T BE AN AIRHEAD LIKE ME. I looked at all the yelp reviews but decided to go in regardless of what many people have said in their reviews, my consult with Margaret was amazing, I was told about all of their services and the prices for everything which made me more than excited to start out my process. I opt'ed for the 24month no interest pay option and was sent an email to fill out the application. I had some questions about it and was told that I could call the number they gave me and they would be able to help, considering that they didn't explain anything about the online app. Its been two days of back and forth calling and I have yet to have an actual conversation with someone. I was put on hold for a solid 8 minutes, which was fine, that's not what bothered me. What did bother me was that I was placed on hold and THEN WHEN THEY FINALLY TOOK ME OFF THEY SAID MY NAME AND RIGHT AFTER I RESPONDED THEY HUNG UP! So I called back thinking maybe it was a solid accident and the lady apologized but had attitude and put me on hold again. After being on hold for another 5 minutes I decided to hangup. Im beyond upset about it because I was more than excited to start my journey with Laseraway. I am going to be trying another one of their locations. Beyond that my consult was held right infront of the door to their bathroom... like people had to ask us to move out of the way so they could use it. read more

I went in for Juvéderm for my lips and everyone there was so nice, answered all my questions and most important made me feel very comfortable!I couldn't be happier!! read more

LaserAway - Before & After - Medical Spas Near Me - Mountain View, California

I really appreciated the professionalism at this location, and results that I got. Results are not guaranteed, but I (thankfully) got results after the first session. read more