I recently visited LaserAway at the Mountain View location after some time away. I had previously gone to the Palo Alto and San Mateo locations, so it felt great to return. I originally scheduled a Clear and Brilliant treatment and decided to explore additional options during my visit. Janeen made the entire experience exceptional. She greeted me warmly and even recognized me from visits years ago at the Mountain view location.. That level of attention made me feel valued as a long term client. Her professionalism, knowledge, and customer service stand out. She explained the new treatments clearly, including Potenza and Rejuran Pro, and answered all of my questions with confidence and care. Because of her, I purchased a new treatment package and look forward to getting started. I now live in San Mateo, and that location is less than ten minutes from my home. Even so, I am willing to drive to Mountain View for the level of service Janeen provides. LaserAway Mountain View is fortunate to have her on the team. Thank you, Janeen, for such a positive experience. I am excited for my upcoming treatments and future visits. read more

they burned my tattoo and never compensated me for it!!!! and their laser caused more hair to grow - aka paradoxical hypertrichosis!!!! absolutely the worst experience ever!!! do not trust them with your body.... they do not care about you..... i was a loyal customer for almost 10 years and it's like they didn't even care or empathize with what happened.... and on top of that they didn't even compensate me for this!!!!! that is 100000% unacceptable!!!! dont waste your time or money!!! they value quantity ($$$$$) over quality.... and being a loyal customer means nothing to them.... read more

LaserAway - the technician hit my tattoo and burn off a chunk and then it got infected later - Medical Spas Near Me - Mountain View, California

I recently booked a package here and my first session was very defective. The staff were very nice, but unfortunately, the treatment itself was not effective. Having done full treatments at two other clinics in the past, I know what to expect. The intensity here was set far too low--which I flagged to the technician--and multiple spots were completely missed, with zero hair shedding after 2 weeks. When I called the front desk to raise my concerns, they weren't receptive to resolving it. I even emailed to the corporate customer service and they are not even responding. Since this is a high-value package, I'm incredibly disappointed with the quality of service. Laseraway is a scam. read more

This review is only for Los Gatos, California location. I have had only 2 or 3 appointments there, and each time I had to wait for nearly 30 mins for a 10 min appointment. If you raise a concern about the wait, they will move you to the room and the wait continues. If you like punctuality, I do not recommend this location. read more

I recently visited LaserAway in Mountain View and was thoroughly disappointed with my experience. Upon arrival, I waited in the reception area for 20 minutes without being greeted. I had to call customer service just to get someone to assist me, only to find out that my appointment had been changed to 11:45 without any consultation. When I inquired about the delay, I was informed that the nurse was with another patient, but the facility appeared to be empty at the time. Additionally, the exam rooms weren't cleaned or ready for new patients, which was concerning. Frustrated by the lack of communication and professionalism, I ultimately chose to leave. I am now in the process of seeking a refund, as I have no desire to return to this establishment. I hope management takes these concerns seriously and improves the client experience moving forward. read more

they burned my tattoo and never compensated me for it and their laser caused paradoxical hypertrichosis!!!!! worst experience ever!!! do not trust them with your body.... they dont care about you!!! i was a loyal customer for almost 10 years and it's like they didn't even care or empathize with what happened.... and on top of that they didn't even compensate me for this!!!!! that is 100000% unacceptable!!!! dont waste your time or money!!! they value quantity ($$$$$) over quality read more

LaserAway - the technician hit my tattoo and burn off a chunk and then it got infected later - Medical Spas Near Me - Mountain View, California

After more than 15 sessions the hair on my ears still grows back. They burn it off with the laser but it doesn't keep it from growing back. It's a different nurse each time. One time the nurse forgot to turn on the cooler so it was painful another time the nurse cut my ear and let me leave with my ear bleeding that I discovered after I got in the car. They also sold me a series of micro needling to clear up a dark mark on my cheek however, after four sessions, there was no change. They constantly upsell and promise just a few more sessions in it will succeed. So after so many sessions and appointments and travel everything is the same as before I started with these people. read more

I had a very disappointing and harmful experience with this company. From the beginning, they were not honest about the real price of the laser treatment. I ended up paying much more than what was first mentioned, and once I signed the financing, I was told I could not cancel. They gave me no other option but to keep paying, whether or not I continued the treatments. On my last session, I suffered a burn on my leg. This shows not only a lack of professionalism but also how unsafe and careless their treatments are. A company that misleads clients about pricing, traps them in financing with no flexibility, and then delivers treatments that cause physical harm is completely unacceptable. I would never recommend this place to anyone. Please think twice before trusting them with your health and money. read more

LaserAway - My leg burned after one week - Medical Spas Near Me - Mountain View, California

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I've been coming here for about 3-4 years and have generally had positive experiences with the previous nurse injectors. However, when I called today to schedule a lip filler appointment, the receptionist was extremely rude and impatient. She repeatedly spoke over me and did not allow me to finish my sentences. What was most disappointing was that her attitude noticeably changed once she realized I was interested in purchasing Juvederm filler and Botox. As a long-time client, I found this interaction unprofessional and unpleasant. I kindly suggest working on customer service and communication, as every client deserves to be treated with respect regardless of the reason for their call. read more

Super scammy. They start pushing upsells before you've even finished your first package. Be especially cautious with their Xeomin/Botox switch-up... they'll promise you can transfer unused units between products, then suddenly "update" their policy later. And do yourself a favor: track every unit you buy!!!!!!!!!! Nobody there seems to know your actual balance, and they'll tell you one thing, then hit you later claiming you owe more. Feels shady and disorganized, not the kind of place you can trust with your face or your wallet. Stay. A.Way.From.LaserAway. read more

This clinic provides very poor client service. When they cancel patient appointments, they think offering a reschedule for 8 weeks later is acceptable, and for hair removal, it is not. And they are not at all nice or accommodating about it. They take a "throw their hands up in the air" approach- even telling me things like, well, we canceled 19 other patients too, which is unhelpful. And, it should be noted that they have canceled our appointments numerous times before and have kept my daughter waiting for over an hour at times. So, I have to tell, go to Skin Spirit instead. The customer service here is not worth your time (literally). read more

Beware of buying packages here. They book you for appointments at least a month out and then they will cancel you last minute saying their nurse is unavailable. This happened to me atleast 4 times. Given you have bought a package with them, you are stuck or at their mercy to give you appointment slots. They also try to always upsell you new packages every time you visit by telling you have these rewards or points. Overall the experience of getting laser hair removal is not bad but their appointments scheduling and respecting clients time is messed up. read more

I had a very poor experience with LaserAway. After raising legitimate concerns with customer service, I never got a response. They seem more focused on maintaining appearances in public reviews than actually addressing patient concerns. Based on my experience, the level of care and accountability was extremely disappointing. read more

I just purchased an 8-session package and was really looking forward to starting. Unfortunately, my experience so far has been very frustrating and unprofessional. I originally booked my first session for Thursday at 7:45 PM and even arranged for babysitting to make it work. When I arrived, I was told they didn't see my appointment in the system--despite me having text confirmation. I was sent home and the receptionist rebooked me for Monday at 7 PM, which I again received a confirmation text for. Then today, I received a call saying 7 PM was double-booked and that I'd have to wait if I still came at that time. They asked if I could come at 6:45 instead. I don't understand how this keeps happening. Why was the appointment double-booked in the first place? And why do I have to adjust my time again? I haven't even had my first treatment yet and I've already been rescheduled twice. I reached out to the number that helped me sign up and did get a response, but overall this has been a very disappointing start. read more

Everything is going well at this location. I'm getting several types of treatments to help with skin tightening and brightening on my face. Rachel the Director is extremely knowledgeable and fun to talk to, Monica the nurse is very competent, answers, questions, thoroughly, and comply, and as good at what she does. She is a pleasure to be with in the treatment room. Dean at the front desk is very positive and friendly and enjoyable to interact with. I'm very satisfied working with these lovely women at this location. Also, Lisa Sosa is a joy as well. She works at both locations in San Antonio Rd. and in San Carlos and I really enjoy her energy and fun personality. She is also very knowledgeable and always answers questions well. Very satisfied in general with my experiences so far at LaserAway. I highly recommend. read more

This review is for the receptionist Yen. She seemed friendly when I checked in for my first appointment at this location but as I was checking out to schedule my next appointment for Potenza, she tried to get me to sign up for Thermage by mentioning that it would help to lift my lower face area(pretty much insisting that I have jowls!) First of, don't ever insult any patient/client if you want to sell a service that is similar to potenza by using radio frequency. If I ask about the service, you can explain it to me but I think it's just plain rude to tell someone that you need this done. She was pushy about it saying that they have a good deal going on for it and I declined since I stop have more potenza treatments and want to see how it would turn out. Fast forward to my 2nd appointment at that location last Saturday, Yen tried to get me sign up for Botox or xeomin but I told her I still want to see how these treatments go since I originally went with potenza. She kept pushing after I already declined and stated that this deal will be better than Black Friday and that I have points to use that will expire. I asked her when do they expire, do they expire 6 months from each service and she stated 6 months from purchasing so she stated that my points expire October 11. Never mind that she can't count because that would be 5 months from when I purchased my package for potenza but she also stated that it was my 5th treatment when it was only my 4th visit which my nurse confirmed as well as the representative that originally helped me when I signed up for it. Yen is a liar because I confirmed with LaserAway customer service and rep who signed me up that points expire 12 months from purchase! So o called the next day to see if I could speak with a manager at the MV location and someone answered stating they would to get one and about 7 minutes later being on hold, Yen answered. I asked her if I could speak with a manager and she asked me what it was regarding, and I told her that it was regarding my visit this past Saturday. She stated that she needed a little bit more details and that she would reach out to a manager, but there wasn't one there today I would get a call back on Monday. So I told her what my concern was about and called her out on her insulting me and lying about how many visits I've already had and about my points expiring sooner so that she could try to get me to sign up for a package of Botox or xeomin that she kept pestering me about even though I said that I would think about it MULTIPLE TIMES. She clearly doesn't understand that means no. She lied and said that she never said that it expires in six months and she tried to state that she was talking about the thermal treatments. I told her that I would appreciate it if she would take accountability for what she said because I heard her very clearly. She continued to deny it and cutting me off while I was still speaking and got very defensive and said that her manager was right by her when she said that when she never told me that my points expire in six months from the time of purchase . It's Tuesday and I haven't heard from any manager yet. I assume that she probably didn't even reach out to the manager to let her know of my concerns because it was about her. Don't come to this location if you want to be harassed about buying other treatments after saying no or being insulted by Yen. The two nurses that have done my treatment were great and very friendly, but I would never come back here or recommend this location because of Yen. She's a disgrace to Laser Away and needs to be retrained on customer service! read more

Manipulative and frankly b***** staff. I showed up in time for my appointment , they were running late , I asked twice how long will I have to wait for and they kept replying with a different appointment time in the system, even though I had confirmation text and email. read more

I was so upset today, leaving the clinic the chalk they used in order to do the laser did not come off. I tried scrubbing it, washing it with soap. It still did not come off. Sadly, I couldn't wear the dress for the party tonight. Beware to let the technician know to please don't use the chalk so hard that it takes over a day to come off!. I don't know how many days for it to come off. I have another appointment tomorrow so I am hoping they can remove it. read more

LaserAway - This is a photo of the chalk residue after scrubbing, and washing it twice and the bathtub, and it still has not come off - Medical Spas Near Me - Mountain View, California

Horrible service. Never on time. Not respectful of people and their time. Not worth it.

Mountain View is by far my favorite location in the Bay Area. Even though Santana is way closer, they never have openings, and I was not satisfied with the service there. I prefer to come to Mountain View because the girls in the front are so friendly and helpful and the atmosphere was very welcoming, the waiting area is very clean and roomy. Shelby is so amazing, she helped me schedule all my appointments and she wasn't pushy about selling me anything. If anything, I asked her what specials were going on and she would call me when they came up. I had my checks done by nurse Kerensa and she was amazing, she told me what she was going to do and listened to me when I had questions. It was painless and she didn't leave any bruising. I had my smile lines done by nurse Pradhjot and she was also amazing, and I just love the results. Again, thank you, to the whole staff at Mountain View for making this a great experience. read more

LaserAway - Front desk - Medical Spas Near Me - Mountain View, California

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I paid, in advance by LaserAway's policy, for a facial. When I arrived, 45 minutes into the scheduled appointment time, they determined that my skin was too irritated to give me the facial. That's fine, but then they would NOT issue a refund. A refund for a service that I did not receive. I feel like they are not on the up and up. If they have to take your money in advance and can't find it in their best interest to refund your money if they deny the service, they are not an ethical or successful business. I would find a quality local med spa and never use a chain again. read more

Worst customer service I've ever experienced. I had a consultation call with Sophia, who was very knowledgeable. Everything she said sounded great, although it's clear she's a saleswoman with pushy undertones. She wanted me to fill out a form to see what I prequalify for loan wise, so I did it with her on the phone. I was able to see my different credit/loan options for laser hair removal, and at that point I notified her I wasn't ready to commit and wanted to talk with my partner about it. She made it clear we had been talking for 30 minutes already and "what do you think your partner will say?" I could see her trying to close in the sale but nonetheless asked her to call back later. Before committing thousands of dollars, I did more digging on LaserAway and this location had a handful of concerning reviews. It was enough for me to not want to go through with this company. It was also the highest quote I received, which sealed my decision. I called their front desk and asked them to cancel my follow up call with Sophia as I was not moving forward with LaserAway. I then had a missed call from Sophia an hour later. She texts me saying "Hi ___, I just left you an important voicemail, please give me a call back to avoid any issues with a credit line remaining open as it can impact you." I never committed to a financial plan so was worried about something that could affect my credit, so I called her back. Her tone instantly changed when I told her why I was choosing to not move forward and she kept going on about how they don't have bad reviews and and it would be unreasonable for a business to not have bad reviews. It got to a point where I just asked to please cancel and she informed me that she would forward my case to the financial department to close, but can't control if LaserAway will have any lasting impact on my credit. I was confused because she never told me anything I was filling out could impact my credit. We got off the phone only for her to call me back 5 minutes later to say " I just wanna let you know we don't have bad reviews, there's one and it's about a receptionist". This was blatantly false and she had no other intention but to call and harass/prove me "wrong". I laughed and hung up, shocked she called back to say that. My partner then called her to get more clarification on the credit impact she was talking about -- she stated to him I choose the option with a "hard pull", which I absolutely did NOT choose ANY PLAN, and that we should obtain a financial professional because clearly we know nothing. She got so nasty that I'm genuinely concerned she's done something with my information to cause a hard pull or other repercussions. The sales tactics in her were nasty and I would never do business with this company after this experience. I never once provided consent but this is exactly how they get you. So so disappointed in this experience. Genuinely disgusted by this behavior towards a potential client. Do better Sophia. read more

Fabulous and professional service. Thank you Janine, Yen, Rachel S, Janessa and Michale!!! Love you all !!!

Nurse behavior on work grounds was unprofessional. When I sought help or clarification, she seemed disinterested and unwilling to provide assistance.Her dismissive attitude made it challenging to discuss my concerns or ask questions. Instead of addressing my needs, she prioritized her own time and convenience. read more

This is one of the best LaserAway locations in all of the Bay Area. Janeen at the front desk is the absolute kindest and truly the best. Monica, the laser hair removal technician was so sweet and courteous, she really made my appointment very easy and efficient. Highly recommend this location for laser hair removal. They also have convenient parking. read more

I have been loyal to laseraway for years. Vanessa RN who treated me was great! Unfortunately, laseraway's customer sevice had DIED DOWN. No manners, they need to be retrained! Especially on phone calls! The front desk person named YEN was very rude. She sounded like a know-it-all but NOT really. I bought hydrafacial for me and 1500 worth of credits under my name. I wanted to use the 1500 credits for my brother's clear and brilliant and he was scheduled by yesterdays call with another front desk person. --back story: the previous front desk person (was nice) had a slight issue that she couldnt transfer my clear and brilliant for my brother and I freaked out as I bought $1500 worth credits not clear and brilliant. I was just asking YEN (next days call) if my I need to be with my brother on his first appointment just in case there might be a mishap. She asked me what my brother's number was and I said "another front desk person on a prior call couldnt find his number but I can tell you his name". Yen insisted by saying rudely "well I still need to get his number to find his profile because he will have the treatment" and of course it ended up not showing on the computer and she said "It is not showing on my end, what is your brother's name?". I said, "yes, just like i said earlier right?" I said his name and she randomly talked from afar and sounded like she talked to another customer. I said, "hello?" She said, "yes sorry i was talking to another customer here at the front desk. What do you need to know cause there are 2 customers here right now waiting for me here in the front." "Id like to know if I am needed to be with my brother prior to his appointment." And she said "how old is your brother? I said "26" she responded firmly "No because your brother is an ADULT" i explained to her "that is not my concern, I am concerned if I need to be present on his appointment just in case we might get double charged when I already paid it from last year." Like, for real? This Yen needs to be retrained on how to properly talk to customers. read more

I love this place so much! all the girls working there are sweet and so accommodating, and I appreciated so much Yen, she welcomed me amazingly and made sure I felt comfortable and ready before getting my Clear and Brilliance session! This has been my second session of the treatment and I want to thank her because she made this session even better than the first one! She also applied a very thick layer of numbing cream on my face before the treatment and because of this I could experience at least half the "pain" and ailment I experienced during my first session. Her service was incredible and I really appreciate that. Overall, my experience with LaserAway is beyond satisfactory read more

Definitely one of my favorite locations in the Bay Area. The customer service is excellent and I never feel like I'm being pushed to buy more services, like I have felt at other locations. Jeanine and Shelby are wonderful to work with and are always super helpful in ensuring I'm satisfied with the services I receive. They're really good about making sure I can get something on the schedule for me at a time that works best for me. And nurse Cici is always a joy to recieve treatment from. She's super sweet and always very thorough. Though there are 2 locations that are actually closer and more convenient for me to get to, I much prefer coming here because they always make me feel like a valued customer and provide the best service by far. read more

I called a representative to ask about pricing and such. I talked with Jeanine, and let me tell you she was such a joy to talk to. She was incredibly helpful and kind, and even took the initiative to call me back about a deal she found AFTER our first conversation. She not only saved me a lot of money, but I just feel in such good care coming here!!! Shoutout Jeanine!! read more

LaserAway Groupon did not remove my hair. They got me in with Groupon and tried to sell me a package for treatment with results. I purchased hair removal of six sessions for one small area, my ears. The technician does something for a few seconds on each ear. No noticeable effect, soreness, or irritation was observed on any session. After my fifth session, I took a photo of my left ear (see photo). As you can see, and emailed it to LaserAway explaining:-- I have gotten five laser treatments and every time, I have been dissatisfied. The hair is not removed. I shaved for treatment and always grows back just as strong. Three weeks later, I have thick black hair growing where the laser treatment has allegedly been done. I have mentioned this to the store and every time to the technicians doing the laser treatment. I asked them to go stronger and to blast as much as they can and do not worry about my pain sensitivity. However they always do a quick job and when it's completed they give me the same warnings about not taking a shower going into the sun. I do not have any sensitivity my skin whatsoever. It seems as if the warnings are given to me to make me believe that something is actually been done. Katrina V. responded to assure me that she was certain the treatments had been done correctly. "How can you be so sure?", I responded. Katrina replied with "Sometimes our body's can be a bit resilient to change, and more treatments than average are needed to create the desired response." So she was trying to sell me more treatments to actually remove hair! Incredible! That's the plan. I was skeptical that Katrina could be so sure that the technician had done the correct job. I'd already asked her how she could be so sure, but she had not answered that question. So I made a list of clear, simple questions to avoid confusion (and to not let her dodge the question as she previously had). I wrote:-- Please be sure to answer all of the questions. Some of the questions refer to the prior attached photo of my L ear, taken less than 24 hours after my fifth treatment, showing a large number of hairs untouched by the laser. That photo appears earlier in this email thread. What did you do to verify the treatments have been consistent and correct per treatment protocol each time? What differences were noted between treatments? How did the laser manage to not burn the hair shown in the photo that was taken less than 24 hours following my session? How did the laser touch those long hairs that were not burned at all? How would the laser have any effect on hairs that it did not touch? When I notice that the laser did not even touch the problem area of my ear, then how can you be so sure that you, who were not even present in the room, are correct and I, the patient who received the procedure, am mistaken? How can you be so sure there was efficient transfer of energy to the target area with no scattering? What effects have you noticed on my hair from before my first treatment up until now? Please share your observations with me. I have experienced no direct effects of hair loss, nor any side effects of pain or sensitivity. (Please see my prior attached photo). Katrina did not respond. Two days later, I followed up with "Hi, Katrina. Did you get a chance to go through this email?" Katrina ducked this email, too. I contacted Groupon to explain the problems with LaserAway and their refusal to communicate with me. Groupon apologized and issued me credit. My sixth treatment, I had a nurse do the procedure. She said that because I hadn't shaved the ear hair short enough, and in the case of the former long hair that that could be the reason I hadn't gotten results. I did the best I could with hopes to remove my ear hair. read more

Whenever I go to this place, I feel very special . The way they talk & treat me. Very professional & accommodating.Helped me with scheduling & appointments (Kimberly) . Thanks you so much. read more

I've been coming here for almost two years now for my laser hair removal and I love it! I've seen amazing results in each of the areas I purchased. Also, the women who work there are literally the best! CC was so amazing and patient with me and walked me through everything with ease! Also shout out to Trinity at the front desk, she's been an absolute pleasure! read more

Read between the lines 10+ times when buying memebrship here. The points earned can be used ONLY to buy more, but not for any service. As a member you CANNOT use the discounts available together in the membership. I never had an issue in the past, but had the WORST experience at Mountain View branch. I could not use my points, my membership discounts and the unprofessional rude behavior just tipped the scale. There are so many other better options than this gimmick. As soon as this membership gets over, no more LaserAway membership for me. read more

Kayla did my recent session. Professional, thorough, and quick. I strongly recommend booking with her.

Mountain View's Laseraway will always be my first choice. They are the best location to go to; they are always so kind, efficient, and thorough. I always get excellent nurses/ technicians, and their front desk is AMAZING. I usually see Janeen during my visits, and she is fantastic. She has helped me throughout my treatments and goes above and beyond in customer service. This location has made my laser hair removal process wonderful, and I will always recommend them!!! Thank you Mountain View LaserAway Team :) read more

I used to get my first 2 laser hair removal at Santana row and one day they didn't have an opening and moved me to this location. Nowadays, I love coming to this location in mt view because of CeCe. She is so great , she would take her time and go through all the areas. Even the front desk staff are super nice and friendly too. Even though it is out of the way for me, but I don't think I would pick another laseraway location over this one. Btw, it's close to whole foods , 2 minutes, so if you're in the area, one stone hit 2 birds lol read more

Update: I received a call from Shereen who works in their Client Experience Dept. She was very kind, patient, and helpful. She explained that while they can refund some of the $ when they do a refund it's per treatment so it would not end up being the full amount. She then went out of her way to find an opening at their locations close by (bc I didn't want to go back to Mountain View) and sent me the address and confirmation. I have been gifted 2 treatments and she apologized for the actions of the Mountain View staff member. I adjusted to 4 stars with 1 missing because I wish they could have provided a refund and the one front desk woman was just so rude. Thank you, Shereen and I will be headed to a new location for treatments now. Original review: I decided to wait for 24 hrs to write this review. I was very upset leaving this location yesterday and didn't want to just write an all-around angry review. I am still pretty upset at how the company and this location handled the COVID shut down along with my appointment after reopening. Before I begin I want to be clear that I know the shutdown and virus are not things we can control, but what a company does for its clients and the communication/customer service is completely within their control. I did not hear anything from LaserAway regarding my appointment that I had with them on April 14th. I knew the location was closed, but it would have been nice to hear what their plan was given that their whole process is based on time-sensitive appointments. I let this go due to the fact that we were in a pandemic, but I was leaning on the side of a refund due to the whole sales pitch and package information stating you need to do this every 6-8 weeks to get results. I did call before my appointment date and left a message. I never heard back. I then received a text message in early June asking if I wanted an appointment for the end of July and then a follow up saying they actually had one for July 7th. I took it. This would be 4 months since my last appointment with them. The Saturday before my appointment I received my confirmation text and I replied YES. It did not state anything about a 5 minute cut off and this will be important later. When I arrived and took a minute to put on my mask, I wore my n95 because I was nervous about being in a closed room with the technician, but as anyone who has purchased this package knows it is a lot of money and I either needed to finish the package or get a refund. I walked into the Mountain View facility at 10:06 (the woman at the desk said 10:07). There were the 2 front desk people and a technician sitting on the couch. I was told that they have a 5 min cut off (first time hearing this and it was my 4th appt and not in the text). The women then told me they could not see me. I was told I could reschedule. I then asked for a refund since the process and service I was sold does not seem to work with 3 - 4 month breaks in between. All my hair growth is 100% back to what it was before my 3 appointments. She said she can submit a ticket but then suggested my reason for wanting the refund was because I was late and then because I was not able to reschedule due to a trip I have coming up (RV and very safe). I reinformed her that it was due to the fact that I see no difference in hair growth and I never heard back from them. Of course, it does not help that they turned me away for being 6 min late. If a manager is reading this I feel a refund is fair given the inflexible nature of the company and lack of communication or reply during the shutdown. I'll wait to see if I am contacted, though I truly have no faith the woman I dealt with yesterday submitted a ticket on my behalf. That is not a good feeling to walk away with after spending over 2k with a company. read more

LaserAway - Medical Spas Near Me - Mountain View, California

Staff here are amazing I love them but like what I said before Clear and Brilliant is not that brilliant I posted this on their Instagram as well see attached image ‍‍‍ read more

LaserAway - My Comment - Medical Spas Near Me - Mountain View, California

The same thing happens again with the schedules. On Monday they confirm the appointment and today they change it. I have two jobs, I can't be looking at my cell phone. They told me that it would be at 10 am. When I went out to lunch I told them yes, but it's no longer available... I repeat, they make the schedules 5 or 6 weeks in advance, I don't understand. read more

The staff at this location are you so friendly. I was new to location, my previous location was booked. I opened the door and was instantly greeted by the two receptionists who checked me in, and offered me something to drink. (Water,tea, coffee). I was than called by my nurse who would be performing the treatment. Arriana who took the time to welcome me to the location, and explained the process by step. She made me feel comfortable and suggested techniques so my laser treatments would not hurt so much. She also went over the after post laser steps and suggested products that would be beneficial to my treatment and aftercare, such as moisturizes. I will come back again, the entire staff was fantastic. This is a great location, right next to Starbucks and more. There was plenty of parking. read more