I've been seeing Dr. Lowen off and on for 10 years (2 or 3 times a year for a laser facial, mystery mole/bump removal.. sheer vanity). I was introduced by a work colleague Meredith, we were in the legal department together. She went to him for acne. She complained bitterly that Dr. Lowen and his staff constantly tried to up sell their skin care products that they buy. Kinda like a doctor peddling pills on the side that they make a margin on. [Is this ethical?]
I went to him inspite of this, she said: Look he's licensed and it's convenient to where we live. Just don't buy anything/products from him and make sure you know exactly what you want him to do for skin care, he's not a dermatologist you know (so lazy and slightly embarrassed about going to get anything cosmetic done, I started seeing him).
I know .. lame but true. Am a bit shy to call up a doctor and ask about zapping that mhmm hair, mole or whatever??
Over the years, I'd see him if I couldn't get into seeing my top 2 doctors' appointment calendar for minor stuff.
First, I do echo the other comments written on Yelp, he lacks any time of bed side manners.
He is in fact, down right rude. Is this relevant? Yes:
Because he'll drop the drug he's using on your face (is this good? can't be); or Botox in your eye (will I go blind or what?). He's callous. Forget the rude remarks "you don't need any topical anesthesia do you" ; then he will stick the needle in and say "wow, I just changed the needle; you must have thick skin". There is no ice pack unless you ask for it.
Second, skills: Is he good? Good meaning knows what he does. Well, don't go see him for procedures he's learning or new equipment he just bought. You will be the guinea pig. First hand experience. He bought a new laser and I wanted to try a bikini hair removal. Skin scarred for life. Ouch and took another doctor to help me remedy that.
So: Ask how many procedures he's done with this machine, who does it, before/after pictures. Do your research.
He tries different drug suppliers (ask for expiration dates on the drugs he uses - he'll push his old stuff out on you first). He'll also push different brands Dysport versus Botox if he's over supplied. Each of us are different. If you're used to Botox go with that, but he'll push another. The result not so good if you aren't used to Dysport.
In other words, his commercial side takes over his medical ethical side.
Anything major, I go to my favorite doctor: When I had a benign tumor and needed the scar removed from the surgery, I went elsewhere.
Now, his staff: He's had staff issues as long as I've been going until a year ago. He hired this lady, Shalena. She pushes aggressively his products. He likes that. She'll also make errors on your bill. You need to look at the math on your bill.
Dr. Lowen has birthday discounts (nominal, but heck it's a discount): Sometimes she gives it and sometimes not. Shalena will also say she's signed you up for a manufacturer or some club discount. You'll get your rebate in the mail. I've never gotten mine.
Shalena is a passive aggressive one. Scary. Relevance to you? She will screw around with your appointment time. She'll even cancel it without telling you and cover up by saying she never got your email to confirm. Why? Another procedure with another patient maybe more lucrative for her or she wants to go home early or take a longer lunch break.
How do I know? I asked what happened.
She's a divorced Mom and the stories she tells you about tough love on her kid Nurse Ratched is an angel. Just look at the gleam in her eyes and blinks her weird eyelashes (she uses this product - she will push it on you, don't worry - unfortunately, it's not the best product on the market). Pity the X who splits the cost and time with their kid.
Long and short, is he a quack, no. Is he easy to deal with, no. Does his office push products on you yes. Will he take advantage of commercial interests over you? Yes.
Will you turn out looking like a pumpkin? Maybe.
I would recommend going elsewhere. Why?
First you ask me why did I stick it out so long? Laziness, I think it's also the devil you know. Now, I've left this practice completely. I've realized I'm less anxious when I go get a laser facial, pimple lanced, mystery mole removed, a little botox on the brow before a big meeting.
I thought I just hated getting this stuff done. No, it's this practice. So, I decided to put my 2 cents in. Save someone else from this self hate, guilt for spending money on your appearances.
You don't have to suffer to look good.
Second, life and cosmetic procedures - less fretful: I don't feel when I leave the doctor's office that I just got ripped off, sucking up to a receptionist for an appointment and wondering if it gets cancelled or putting up with a 5 feet 2 sadist. Life's short. Goand enjoy it .. you won't with Dr. Lowen and Shalena. read more