Love the ladies and the quality service we get here!! Professional clean and fabulous. Best botox…read moreplacement and longevity

I've been coming here for Dysport treatments for quite some time now, and I can confidently say…read morethis medspa is exceptional. The team is incredibly kind, professional, and always makes me feel completely comfortable. The office is spotless, well-organized, and welcoming, which immediately puts you at ease. They offer an impressive array of services and truly take the time to educate me on every treatment--what to expect, how it works, and the best options for my goals. I never feel rushed or pressured, only well cared for and informed. It's clear they value both results and client experience. Highly recommend!

I had a consultation with Jenna for microneedling and I cannot express how knowledgeable and…read moreamazing she was at answering questions and making me feel so comfortable. It's my first ever going in for an aesthetic treatment and I'm just so grateful I got to have a consult for her. She has amazing energy and really makes you feel at home while giving you the most straight forward advice regarding skin concerns. I'm so excited to do my first microneedling treatment soon!

Buyer Beware I…read morehad my first Sylfirm facial two months ago and returned last Friday for my second treatment. I've spent roughly $2,000 here, purchased microneedling & Sylfirm(lied to that Sylfirm would help my under eyes) Shortly after I got home, I received a call from the front desk claiming I had an outstanding balance for a service I NEVER received. They insisted I had been given an Agnes treatment during this current treatment & then switched to my previous visit. That is completely false. This service was only discussed and recommended to me during my most recent appointment--and I clearly declined it because I want to wait and see my results first. Instead of correcting their error, I was told it was a "miscommunication" and that they would zero out the facial and exosomes I currently have on my account to cover a charge for a service I did not receive. Taking away services I already paid for to cover their mistake is unacceptable. This feels dishonest and extremely unprofessional. If you go here, protect yourself--ask for itemized invoices, confirm every service before receiving it, and keep your own records. I will not be returning.

I saw results after my very first session, and a few sessions in, I couldn't be happier with this…read moreinvestment! The entire team, from the nurses to the front desk staff, are kind, supportive, and completely non-judgmental. They work hard, give genuinely great advice, and are always there for you when you need post-session care or have questions. What really sets LaserAway apart is the energy -- everyone is always smiling and has a way of making you feel totally at ease from the moment you walk in. Highly recommend!

Front desk was unprofessional and rude, won't be back, decided to go the Chino Hills facilityread more

My Experience at Removery Tattoo Removal & Fading -- Chino Hills, CA 91709…read more I am sharing my honest experience at Removery located at 13855 City Center Dr., Ste 3021, Chino Hills, CA 91709. Unfortunately, this was an experience I would never want to repeat. The first issue began before I even entered the office. The GPS directions were inaccurate and confusing, making the location unnecessarily difficult to find. After driving around longer than expected, I finally located the suite. Starting an appointment already frustrated from poor directions set a negative tone. Once inside, I checked in for my scheduled appointment but was told I would need to wait because another client had arrived late. While I understand delays happen, it added to the inconvenience after the difficulty locating the office. Thankfully, that session was brief and I was taken in shortly after. I went into the treatment room hopeful for a productive session. My tattoo removal specialist was Jessica, who introduced herself as a nurse. When I sat down, she instructed me that I only needed to ice my neck for a couple of seconds because I had applied numbing cream. This immediately concerned me. In my previous sessions, I typically ice for 3 to 5 minutes, sometimes at least 2 to 3 minutes, to properly prepare my skin for the laser. Following her instruction, I iced the left side of my neck for approximately 5 to 10 seconds. This was far less than I am used to and did not feel sufficient. When the laser treatment began, I expected discomfort, as tattoo removal is never painless. However, within 20 to 40 seconds on the first section of the tattoo, the pain became significantly more intense than any session I had previously experienced. Jessica continued working on that same small section on the left side of my neck for what felt like an extended period. I normally receive treatments in Brea with a specialist named Kaylyn. My sessions there are typically efficient, precise, and much quicker. While Jessica was lasering, I calmly asked if she was almost finished with that section because it was extremely painful and taking much longer than I was accustomed to. She explained that the laser quality and the level of my session could make it more painful and that she needed to do her job thoroughly. Even so, that one small section took approximately two minutes to complete. With Kaylyn in Brea, that same section normally takes around 30 seconds. The extended duration made the pain far more intense and difficult to tolerate. At that point, I made the decision to stop. I respectfully told Jessica, "Thank you, but no thank you," and informed her I did not wish to continue the session. I remained calm and professional. I then walked to the front desk and requested to reschedule or transfer my treatment to the Brea location. I was told they had already contacted Brea and that I could continue treatment there. Before leaving the building, I personally called Kaylyn to explain what had occurred. I also gave him credit for the quality and efficiency of his previous work on my neck. I explained that my experience in Chino Hills was far more painful than normal and that my neck already appeared more irritated than usual, possibly due to insufficient icing beforehand. During that call, I shared my perspective respectfully. However, I felt that my feedback was met with defensiveness. At one point, it was suggested that I had raised my voice. That was inaccurate. I did not yell at anyone in Chino Hills or on the phone. I remained composed and expressed my concerns calmly. I clarified that while others may perform differently, my experience that day was extremely painful and not acceptable to me as a customer. I also stated that I would be canceling my upcoming April 4 appointment at the Chino Hills location because I did not feel comfortable returning. I then requested the manager's contact information. I was given the name Frasier and left a detailed voicemail outlining the entire situation, from the navigation issues, to the minimal icing instruction, to the prolonged and painful laser session, and finally the response I received when expressing concern. Overall, this visit was deeply disappointing. From inaccurate directions to inadequate preparation and an unusually painful session, I left feeling physically irritated and emotionally frustrated. While others may have different experiences, mine was overwhelmingly negative. For this visit, I would rate my experience 1 out of 5 stars. I will not be returning to the Chino Hills location.

I went to this location for the first time and had a great experience! The office itself is very…read moreeasy to locate and very well maintained. The session itself was very quick and staff was welcoming.

Ive been going to JT for a couple months now for facials which have been great to my skincare…read morejourney! My goal is to reduce lines (in my forehead), and pores across my cheeks. I recently had an Erbium laser with Ashley whom was professional and knowledgable. The best part is the numbing because I didnt feel one bit of the laser. She also suggested PRP which is supposed to help with healing and my skin peeled off by the 3rd day. By day 4, my skin was good as new. Easy, fast results, and now I'm ready to go to my event tomorrow. I would easily do this again. My skin feels like new. Ready for my next session!

one word- WOW! this was my first time getting any cosmetic procedure and i decided to choose JT…read moreaesthetic as it is fairly close to me. tina and jennifer took the utmost care of me throughout my entire experience, from my consultation to the actual injections themself. tina walked me through the cost for each procedure and was extremely transparent with the pricing. jennifer also made me feel extremely comfortable, given it was my first time, and i could immediately tell she was definitely a longstanding and experienced professional in this field. they were both very receptive to the results and goals that i wanted to achieve and i never felt pressured to do anything i didn't want to do. so far i am in LOVE with my results and i can't wait to see how it looks once it settles down in a couple weeks. all around great experience! 10/10

The staff were professional and helpful! It was my first time for laser treatment and they made me…read morefeel comfortable and very welcomed. Sara was awesome! I already scheduled my next appointment. Thank you!

This place is an absolute joke. Do not waste your hard earned money here. I signed up for laser…read moreremoval on the bikini, under arms and legs. That was my first mistake buying such a large package. I still have hair everywhere, I'm still shaving but what made my the experience horrible was the inconsistency. I didn't even know ice packs existed until my 3rd treatment. Then on my LAST treatment the girl walked in and said I was applying the ice packs wrong and I can give my self really bad dark spots. The first session the girl didn't tape around my tattoo and got super close to it...I have hair growing in that exact spot now because moving forward every person tapped it and refused to get that close...so thanks for the additional hair growth! I received a call asking if I was happy at the end of all my services. I said no, she apologized and then hung up. Now I'm getting sent a survey via email weeks later. If you aren't going to do anything to make it better...why even follow up?? I'm currently researching other places for laser removal. Unfortunately, I've learned my lesson. Research. Research. Research. I wasn't going to leave a review but since they keep following up for my opinion on the services (phone call and now survey). I thought...well alright. I'll give my opinion

I have had great experience with my laser hair removal and tattoo removals. For the tattoos I do…read morebelieve they treat them on a low setting but I'm glad about that, this is the only place that hasn't burnt TF out of my skin for tattoo removal or laser hair removal. There is one lady that works there who is rude and annoying (I don't know if she is the office staff or what), once she scolded me for arriving too early and told me I must never do that again. Another time she told me I'm not allowed to use my own lidocaine for my laser hair removal before I come in. I told her that the doctor said it's fine and she said "Well it's not, don't let it happen again" huh? Ok weirdo, not listening to you. But other than that they are great. Sometimes they run behind because they have a lead Dermatologist onsite who does actual medically necessary procedures in office. You can't rush those things. Also my laser girl doesn't rush me so that's probably why there is a wait some days because they actually care to talk to you and ask questions.

Horrible attempt at removing microblading! I should have done this review a few months ago but I've…read morebeen so busy so I am finally getting to it. DO NOT COME HERE FOR TATTOO REMOVAL OR MICROBLADE REMOVAL! I came here to get a 2nd session of microblade removal. My first session was not here, it was a few years ago at Removery (that place is so much better). So all the brown color went away painlessly & instantly at Removery. The undertone of the ink was red and that's why I came to this place to get it removed. I was tired of using concealer and make up to cover the redness. The Dr did tell me I might need a few sessions and I was fine with that, I was not expecting it to all go away in one session. So the Dr. did the treatment and I was not shown a mirror after. I was told to book my next appointment in about 6 weeks. When my husband and I walked out and got into the elevator I asked him if my eyebrows looked better? He then told me, "well it's just red". When I got into the car and looked in the mirror I could not believe my eyes! My eyebrows looked like someone put a red sharpie to them! I figured it would go away soon since it was right after. This did not happen at Removery! Well my eyebrows were bright red and scabby for 2 weeks! I had to wear sunglasses each time I went out! When it was time to make the next appointment I contacted the office and let them know that the redness on my eyebrows was now worse than before I went to them and I asked for a refund. They said they would contact me later that day. I also told them I had pictures as proof. I waited 3 days then contacted them again. They did not want to refund me. They said I had been told it would be a few sessions and I agree they did but I was never told nor did I think the red pigment would get worse and I'd need to cover my face because it was so red! They did offer a free session but I had just started a new job and I worked the hours the office was open and I explained I can not afford to miss work already and risk having to cover my face all over again for weeks. Plus they are not open on weekends. I had already paid $250 for the first session, even with a free session let's say the pigment got back to where it was initially then I'd need to pay another $250 just to start seeing any improvement?? $500 and 3 (1free) sessions in order to show any actual removal happening was definitely not worth it to me! I wish they would make this right and give me a refund but honestly I don't think they care.

I found Serene through an amazing Groupon deal for laser hair removal. I was at first going to get…read moremy laser done at Laser Away since there's so many locations but they nick and dime you to death there. It's $300 for underarms there for 5 sessions meanwhile Serene was around $80 for 6 SESSIONS! I also got Brazilian done for 6 sessions as well, $170! The staff at Serene are so welcoming and so so sooo sweet. I have thick Asian hair that grows fast. I used to have to shave twice a day. My hair would grow back within hours. Going to music festivals and the beach was such a nightmare since I'd feel insecure of my hair growing back even after shaving. I saw improvements after my first session only. I went from shaving daily to BIWEEKLY! Even after 2 weeks there wasn't even much to shave. I am so happy with my decision to get laser at Serene. On top of laser they do offer other services such as Keloid shots. I had a bad infection on my shoulder earlier this year which resulted in a keloid scar on my shoulder that bothered me. For $80 per shot I was surprised with my results in just one session too! My scar is now significantly more flat by at least 60%. Irene is so knowledgable and fun to talk to. She always makes sure I feel safe and comfortable and overall just makes me visits even better.

This review is for Gloria. She has been doing my Brazilian laser hair sessions since spring 2024 I…read morebelieve. Gloria is amazing! In the beginning you feel a bit vulnerable BUT Gloria is very friendly & your mind/body will feel safe with her! Skip Sev & laseraway - you'll see awesome results at this medspa. Gloria is always willing to keep you in the loop of specials going on at every month as well.

Do not give this woman your money she gust tears into your skin and took 1400 dollars from me and…read morenever finished my sessions. She's very loopy and unprofessional.

Today I went to go see (Tammy) she was nowhere to be found appointment was at one she said why she…read moredidn't come because I didn't give her my deposit of $35 why should I give a deposit if I'm just getting a consultation she said to hold my appointment there is no one around the door was locked what a disappointing person no customer service I had to walk all the way up the stairs where's my caI didn't see any elevators when I got sick I miss an appointment she didn't care she just wanted to know about the deposit of $35 seriously how desperate are you for that money

Amazing customer service! They work with you and nice people! Best experience I've had compared to…read moreothers

After today, my review for this location has changed. Javier clearly doesn't understand proper…read morecustomer service. He changed my appointment by telling me via text instead of calling and asking. So I called to explain that it wasn't okay, and instead of listening, he got sassy. When I tried to explain further, he said I was yelling. My voice is naturally loud, and when someone like Javier talks over me instead of listening, of course I'm going to raise it more. I'm the customer, not your enemy. If I'm trusting someone to laser my body, I expect the same treatment I had on day one of trusting this company. I've never brought negativity to them, but today changed that. The way they handled my concerns and dismissed how upset I was made it clear that once they got my money, they stopped caring. When it comes to changing appointments, you should respect your patients' time and communicate properly not just decide for them.