My Experience at Removery Tattoo Removal & Fading -- Chino Hills, CA 91709…read more I am sharing my honest experience at Removery located at 13855 City Center Dr., Ste 3021, Chino Hills, CA 91709. Unfortunately, this was an experience I would never want to repeat. The first issue began before I even entered the office. The GPS directions were inaccurate and confusing, making the location unnecessarily difficult to find. After driving around longer than expected, I finally located the suite. Starting an appointment already frustrated from poor directions set a negative tone. Once inside, I checked in for my scheduled appointment but was told I would need to wait because another client had arrived late. While I understand delays happen, it added to the inconvenience after the difficulty locating the office. Thankfully, that session was brief and I was taken in shortly after. I went into the treatment room hopeful for a productive session. My tattoo removal specialist was Jessica, who introduced herself as a nurse. When I sat down, she instructed me that I only needed to ice my neck for a couple of seconds because I had applied numbing cream. This immediately concerned me. In my previous sessions, I typically ice for 3 to 5 minutes, sometimes at least 2 to 3 minutes, to properly prepare my skin for the laser. Following her instruction, I iced the left side of my neck for approximately 5 to 10 seconds. This was far less than I am used to and did not feel sufficient. When the laser treatment began, I expected discomfort, as tattoo removal is never painless. However, within 20 to 40 seconds on the first section of the tattoo, the pain became significantly more intense than any session I had previously experienced. Jessica continued working on that same small section on the left side of my neck for what felt like an extended period. I normally receive treatments in Brea with a specialist named Kaylyn. My sessions there are typically efficient, precise, and much quicker. While Jessica was lasering, I calmly asked if she was almost finished with that section because it was extremely painful and taking much longer than I was accustomed to. She explained that the laser quality and the level of my session could make it more painful and that she needed to do her job thoroughly. Even so, that one small section took approximately two minutes to complete. With Kaylyn in Brea, that same section normally takes around 30 seconds. The extended duration made the pain far more intense and difficult to tolerate. At that point, I made the decision to stop. I respectfully told Jessica, "Thank you, but no thank you," and informed her I did not wish to continue the session. I remained calm and professional. I then walked to the front desk and requested to reschedule or transfer my treatment to the Brea location. I was told they had already contacted Brea and that I could continue treatment there. Before leaving the building, I personally called Kaylyn to explain what had occurred. I also gave him credit for the quality and efficiency of his previous work on my neck. I explained that my experience in Chino Hills was far more painful than normal and that my neck already appeared more irritated than usual, possibly due to insufficient icing beforehand. During that call, I shared my perspective respectfully. However, I felt that my feedback was met with defensiveness. At one point, it was suggested that I had raised my voice. That was inaccurate. I did not yell at anyone in Chino Hills or on the phone. I remained composed and expressed my concerns calmly. I clarified that while others may perform differently, my experience that day was extremely painful and not acceptable to me as a customer. I also stated that I would be canceling my upcoming April 4 appointment at the Chino Hills location because I did not feel comfortable returning. I then requested the manager's contact information. I was given the name Frasier and left a detailed voicemail outlining the entire situation, from the navigation issues, to the minimal icing instruction, to the prolonged and painful laser session, and finally the response I received when expressing concern. Overall, this visit was deeply disappointing. From inaccurate directions to inadequate preparation and an unusually painful session, I left feeling physically irritated and emotionally frustrated. While others may have different experiences, mine was overwhelmingly negative. For this visit, I would rate my experience 1 out of 5 stars. I will not be returning to the Chino Hills location.

I went to this location for the first time and had a great experience! The office itself is very…read moreeasy to locate and very well maintained. The session itself was very quick and staff was welcoming.

My girlfriend and I went to Skin Perfect for tattoo removal and couldn't be happier with the whole…read moreexperience. From the moment we walked in, the staff made us feel comfortable and answered all our questions before we even started the process. The technicians were professional, knowledgeable, and clearly experienced -- they walked us through what to expect at each session and made sure we understood the aftercare so we'd get the best results. The clinic itself was clean and modern, and every visit felt efficient without ever feeling rushed. What really stood out was how well they worked with both of us individually, since everyone's skin and tattoos are different. They tailored the treatment plan to each of our needs rather than using a one-size-fits-all approach. We're both really happy with our progress so far and would recommend Skin Perfect to anyone considering tattoo removal. Great results, great people, and a genuinely positive experience from start to finish!

Oh my goodness, what can I say about this place and Myriam AMAZING!…read more From the moment you walk in, the receptionist to the staff who handle your procedure, everyone is incredibly pleasant, kind, and professional. They truly make you feel welcomed and at ease. The service itself was excellent, and I'm extremely happy with my experience. I would definitely come back for future services. Absolutely worth every penny highly recommend!

My brother and I had memorial tats for our dad. Ye worked on my brother's, I had the pleasure of…read moreJay doing mine. The studio is so chill. I've not been to a cooler spot. We are so happy, this will be our go-to place for future work. Thanks, guys!

Steve and his team are incredible. I have been going to Steve for pieces for 10+ years. I recommend…read morehis shop to all of my friends, family, and strangers that ask me about my tattoos. Steve is a true professional, trustworthy, and very creative! His shop and all of the people that work for him truly make you feel welcomed. You will not be disappointed!

Having any procedure done to the face is a big deal. After lots of research and reading endless…read morereviews, I chose @Kayanabeauty. From the start, the communication was beyond exceptional. Each communication preps the client for their responsibility, what to expect, and whats next. The studio is within a beautiful and private locked (for safety) facility that requires notification to enter. It is located in a large corner mini shopping area with plenty of parking. Upon arrival , the client sends a text to gain entry. Kay comes to the door and brings you to her quaint private, very clean, bright and nicely decorated studio. After meet and greet introduction Kay goes over the process of how she will spend more time mapping and measuring to perfection before actual procedure. Her time guesstimation is pretty accurate. It was during this phase that it was evident to me that she is a very passionate perfectionist which awards her the title of "The Eyebrow Queen". Kay is very caring and compassionate always checking in to make sure you are comfortable and doing fine as well as explaining everything she does while doing it. She even has a mini frig to provide her clients a wide variety of refreshments. Kay is a gifted expert in her field as evidenced by all the before and after pics and incredible reviews left by the happy trail of clients. I came in to this experience confidently and left a very happy and grateful client. I highly recommend @Kayanabeauty. I am more than confident that you will too. She is an extraordinarily gifted master in her field.

I've been getting the Stretch Mark Camouflage (ISR) from Kay for various parts of my body and I am…read moreso happy with the results! My stretch marks are about 15 years old and nothing has helped improve them except ISR. Some of my deeper stretchmarks have becomes significantly less visible and some of the shallower/lighter ones have almost disseapered after 2-3 sessions. I was not expecting much after the first session but the results on my abdomin really surprised me. It's a process for sure but it's been worth it for me and I am really happy with the results and with Kay!

Don't let her put a needle in your face because you could look like this. Very sad went back 3…read moretimes and still have lumps 2.5 months later. Don't do it ladies. You are beautiful just as you are!

So I went here to get my malasma treated The consultation she was very nice very helpful she told…read moreme that she was able to treat my condition I explained to her that I had been through a lot recently with heart surgery and that I was on steroids and other medications and she assured me that it was fine She would be able to give me at least a 65% better result so I was like OK they offered 2 payment options One to pay in full or two make 3 separate payments So I paid in full It was supposed to be 3 treatments and between each treatment there was a cream, I used the cream exactly how it was instructed After the 1st treatment I really seen absolutely no results nothing so I told her that I didn't see no results she said she was going to try a stronger laser during the 2nd treatment I told her it was burning I didn't know if it was supposed to feel like that because I've never had laser in before so she told me this is how it's supposed to feel . Nobody's burning you I'm watching . During the treatment when I told her again that it was burning bad she says if you keep complaining "I'm not going to finsh treating you have to believe in it". So I really wanted it taken care of so I was like OK, it's ok maybe this is normal About a week after the 2nd treatment I noticed that it was a lot darker so I went in to show her I didn't know what was going on if it was burnt or the melasma had came to the surface ‍ so she like didn't really give me no answers that day. I go back a week before because it was. I'm supposed to get the 3rd treatment because it was even darker,she's like well maybe it's the sun and I said no because I wear sunglasses, sunscreen and a mask everytime I go out and I hardly ever go out because I'm so high risk because of my complications from my heart surgery. So I tell her I don't think I want the 3rd treatment. She's like "I didn't do anything wrong" I'm like OK well I'm not really blaming you I just don't want to go on with the treatment I told her I would like my money back so she says nobody will give you your money back for something like this "I didn't do nothing wrong" so basically you don't deserve your money back. "I will give you the 3rd payment back if you sign a waiver saying that you will not tell anyone or go on any of these social media sites and say anything negative". Then I will refund one payment and basically your "lucky I'm doing that". I was so tired of going back-and-forth with her, Im very sick an had no energy to pursue a law suit an fight ‍ An it definitely wasn't about money for me im gonna have to probably pay 1000s to fix the damage when I find someone who can fix it. So It was principal not money that couple 100 is absolutely coins. Compared to what I would give to just have my face back where I started before she touched me So i agreed I go to get the refund and she's not there The medical assistant wants me to sign the waiver but there's -$75 missing from the refund so I asked why and she says "that's all that she authorized so that's all she can do" and I need to sign the waiver and I said no I want all my money back for the 3rd treatment that services were not rendered I should have got all of my money back Because I'm really not comfortable paying for a service that messed up my face so I didn't sign the waiver. Called twice to speak with the doctor she did not return my call then I called and she like was disguising her voice it was really weird She finally picks up and doesn't let me say one word she's like "My girl's refunded you to your card I don't know how much they refunded But "WE ARE DONE DON'T HAVE NOTHING ELSE TO DO WITH YOU THERE'S NO MORE PHONE CALLS NO MORE OFFICE VISITS WE DON'T WANT TO HAVE ANYTHING ELSE TO DO WITH IT" In a REALLY NASTY WAY So I checked my card she only refunded for the 3rd treatment an she deducted -$75 for I don't know for what ‍ I would suggest if you need lasering go somewhere else this business has absolutely NO INTEGRITY

I've been a client of Suzie's since she started doing microblading at her first location. Over five…read moreyears ago, I decided to get microblading on my brows when it became popular because it looked so natural. When I first met Suzie, I explained that I wanted my eyebrows to look natural and not too fake. She suggested choosing the style, color, and shape, and I loved the result. Since then, Suzie has been the only one who does my eyebrows with touch-ups, and I don't trust anyone else because I believe Suzie understands what I like. Two months ago, I went in for an eyebrow touch-up after about two years and decided to get a lip tattoo. I can't deny that I was scared at first, but Suzie explained everything and eased my concerns, so I finally went ahead. The results were amazing because Suzie outlined the beautiful shape of my lips and gave me a natural pink color that changes depending on the weather. When it's sunny, it looks like a nice natural pink; in the shade, it's muted. I'm genuinely amazed and don't regret getting my lips done--I should have done it much sooner. I love it because now I save time and don't have to apply lipstick or touch it up constantly, and I no longer need to do my eyebrows either. Suzie's services are excellent because she explains the procedures before and after, offers suggestions and recommendations, has a lot of patience, and you can tell she has a passion for her art. The environment is super welcoming, very clean, beautifully decorated, and the bathroom for her clients is spotless with a fresh floral scent. When I go in for eyebrow touch-ups, I feel like I'm relaxing in a spa. I'm lucky that Suzie is just five minutes from my house, so I don't have to drive to Orange County like other people do to get their eyebrows done. Suzie is super kind, respectful, bilingual--she speaks Spanish and English--understanding, and incredibly sweet. I highly recommend her for your eyebrows, and you can trust her because I'm sure you'll be in good hands. That's why I give her five stars; I'm thrilled with the results and Suzie's work.

Nina Hua Permanent makeup. 92503. The comfort is amazing. Everything is explained Nina makes sure…read moreyou're comfortable as she measures your eyebrow and she starts the transformation. Now I had no pain at all! Beautiful work

I have been coming to this "spa" for many many years. They…read moreoffer all sorts of services from custom facials, acne treatment, laser treatment, botox, juvederm, and more. There is a membership option if you come often, you have to pay for this but you get a discount on your services so it's worth it if you go often (monthly or so). Everybody there is so nice and I always feel so relaxed after coming. I used to strictly only go with Stephanie and Tarayn, but there have been a few times that something would come up and I would go with another esthetician.

I first heard of this place on groupon . I travel often and return exhausted, IV therapy was…read morerecommended. The staff here is friendly and you can easily book an appt

The studio is clean and as a welcoming vibe. My eyebrows were immaculate. Booking and rescheduling…read moreappointments are flexible and easy. Amazing. Seriously, life changing. I cannot express how much I love my brows. Farrah is incredible at what she does... my eyebrows have never looked as amazing as they have after she was done with them. She is so talented at what she does and so sweet. It is my 4th time with her. Farrah is someone I can trust and she's clearly understand my preferences.

Great professional service in a very clean and comfortable atmosphere. Their pricing is very fair…read moreand again they are very friendly