Extremely disappointing experience I really don't like leaving bad reviews, especially for a medical office, but after today's experience I feel other patients deserve to know what happened. I have been going to their Chino location for keloid injections and was referred to the Upland location for V-Beam laser treatment to improve the remaining redness. I had my consultation with PA Kristin Mickelson on August 10. During that consultation, Kristin did not clearly tell me that my 4-year-old daughter was absolutely prohibited from accompanying me. I was told that if my daughter stayed in the treatment room, she would need to wear protective glasses. Based on that information, I understood that bringing my daughter was allowed under those conditions. When I scheduled my treatment afterward, a front desk employee also told me that the treatment would only take about 15 minutes and that they could keep an eye on my daughter while I received my treatment. I relied on what their own staff told me. I took a day off work and drove approximately 1.5 hours each way to the Upland office. When I arrived, I received yet another set of instructions about where my daughter could stay. At one point, staff even brought me to a separate waiting room and told me my daughter could wait there while I received my treatment. Then, only a few minutes later, the office manager came in and told me they could not treat me because they could not supervise my child and that I would have to reschedule without bringing her. I was shocked and extremely disappointed. I completely understand that a medical office may have safety policies regarding children. What I do not understand is why those policies were not clearly communicated to me, why I received conflicting information from the PA and front desk staff, and why I was allowed to travel all the way there only to be turned away. I even returned to the office after initially leaving because I had already taken the day off and driven three hours round trip. I was willing to have my daughter wear protective glasses and remain with me, but the office manager still refused to provide my treatment. I also asked about the consultation fee/deposit because the treatment I had scheduled was not performed. Instead of acknowledging the communication failure, I was told I should listen to the physician rather than the front desk staff. But I was following the information provided by their own employees. What made this experience even worse was the complete lack of empathy or apology for the inconvenience. I did not feel that anyone took responsibility for the conflicting information I had been given. The interaction with the office manager also ended very unprofessionally, with the office door being slammed. After this experience, I have completely lost confidence in this office and will not be returning to the Upland location. This review is not about expecting special treatment because I have a child. It is about clear communication, proper staff training, accountability, and basic respect for patients' time. If a policy is strict, tell patients clearly before they take time off work and drive hours for an appointment. I hope management takes this seriously and reviews how this situation was handled. Patients should not have to pay the price for inconsistent communication between their own staff members. read more

Amanda and the reception team is amazing. Although I wasn't able to go through with my appointment due to insurance issues outside of their control, Amanda provided excellent assistance and went above and beyond to give me some additional guidance! Thank you, Amanda! read more

Had an emergency had to reschedule did so and they called me back telling me I LOST a deposit of $800 .... being a cash patient sucks ... NO warning nothing .... that's total bullshit ... Dr Lee could kiss my Mexican ass ... and she knows what she can do with my $800 ... read more

Been coming here for years, before she became a pimple doctor. Even though her notoriety, the office remains amazing !!! Go check them out! read more

Sad to say I looked at the Yelp reviews too late. I was seen for an annual skin check (which is covered by my insurance), they coded the bill incorrectly so insurance would not pay. Called their office, they stated they don't have those codes but would research and resubmit the bill. The resubmitted the bill with the same codes. I also had a chemical peel which should cause dryness and flakiness. Nothing happened, I called was transferred to the nurse hotline, left a message two weeks ago with no response. Waste of money and time. I am currently on hold again with the insurance company trying to get ahold of the Skin Physicians office. read more

I called over the phone asking them if they took my insurance and they said yes so i made an appointment for the next day. I woke up early from work and went in at the time of my appointment i sit down and start filling out paper work when the nurse comes out and basically tells me they can't take my insurance unless i make some changes. So unprofessional and a waste of time i should have looked at the reviews beforehand! read more

Terrible experience! Charged me a arm & leg to remove cyst from head. They didnt even fix the problem & knowingly knew it wasnt fixed. Just told me to wait & come back. After appointment sent me another invoice for made-up charges. Year later, problem is still her & now they want to charge me again for a problem they didnt even fix the first time. These people are a scam, will not be returning read more

They scheduled me at 9:30AM today., and I walked in at 9:33am. They refused to see me because I was "late".. Told me I should be here 15 minutes early. Like first of all., if that's the case, DON'T TELL ME THAT MY APPOINTMENT IS AT 9:30AM!!!!!!!! TELL ME MY APPOINTMENT IS AT 9:15AM!!!!!! read more

The staff was impatient and demanded my coinsurance payment after every visit. Dr Rebish would not follow up with me and sent his NP in each visit because it was "only a plantar wart removal." When I asked the Dr for a prescription for tretinoin, he dismissed my request and didn't respond. Lacked professionalism. read more

Very disappointed. Been a patient with Dr. Rebish for 10 years but since I haven't needed a appt in the last 3 years I now cannot get an appt for 2 months! Apparently they only want those who go consistently. I guess being healthy is a hindrance. Good ol' "Sick care system" at its finest. I told them I can't wait 2 months for an appt and would have to go elsewhere and they were fine with losing a patient. read more

Everyone was amazing. Dr Keri was so helpful and explained everything.........................................................

I have contact dermatitis and I am highly allergic to certain products. I wasn't happy with the treatment at Kaiser so I changed to a PPO. I went to Dr. Lindsay for help due to getting rashes almost every day. Ask for Fmla to protect myself for work and she refused as if I was lying, even though She did the patch test and confirmed my diagnosis you go to doctors for help not to keep struggling and dealing with a medical condition. I was prescribed steroids, but living in the high desert due to the heat the rashes were hard to control will never go back to this Office. I'm currently looking for a new dermatologist who can actually help me. I hope this helps someone and prevents them from going through what I went through. read more

I would say this was the worst place I've called. When I asked about the cost, they told me over the phone and said I should arrive 15 minutes early so they could check my insurance. However, that never happened. Every other place I've been to verifies insurance and informs you beforehand, but here, it felt like a scam to pressure you into paying whatever the invoice after your visit! When I met Dr. Lisa, I felt like she was just repeating the same information I had already found online. Even the nurse was strange--never showed any warmth. The doctor told me they would send a prescription, but that never happened. When I went to the pharmacy, they told me the medication was actually over the counter but I had to wait for 2 hours until I knew that. It was a complete waste of time! Overall, a very disappointing experience! read more

ZERO STARS!!!! Unfortunately this Doctors Office lacks communication skills!!! I was on hold for a very long time. I thought the person who placed me on hold was going to return with the answer to my question. Instead I was transferred to the back office. Not knowing how this place runs their business. I had to explain my situation again. After being on the phone for 20 minutes, I asked to speak to a manager. Pauline got on the line, i addressed the concerns of communication. I am not familiar with how this office is structured with the front and back office etc. I just advised Pauline communication goes a long way, especially for NEW PATIENTS!! Pauline took it upon herself to cancel my new patient appointment. Very Disappointed with the quality of SERVICE! Don't waste your time & money! I hope THE DOCTORS at this facility know what is happening to potential new patients!!!! read more

To be honest, I was scared to go to the dermatologist, as I have never been before. I know, shame on me for never getting a full body skin check, but I did it...finally! And you know what, it wasn't that bad. My appointment was with PA Shannon, and she made me feel so comfortable. She explained everything to me during my visit. I asked several questions, and PA Shannon was great! She answered all of my questions, and put me at ease. Especially since I had to have a little mole removed too. On that note, do yourself good, and go get checked. read more

The doctor called me, apologized for the misunderstanding and the waste of my time, and gave me two virtual visits (my choice to be virtual and not have to drive all the way back down there) at no cost for the inconvenience. She went out of her way to help me with medication and followed up each time she said she would. It seems this was just an unfortunate mistake at the office but I am more than satisfied with the response from the Dr. on behalf of the company. I will continue to be a patient due to the effort and apology extended to me. I see Dr. Lindsey. read more

New patients please stay away! This was our first time seeing a dermatologist and we went with them because our insurance sent us a local list. Everything seemed fine at first, but after our check up it was nothing but headaches and lack of communication. We had some lab work done, and was told we would only have a copay. We waited 1.5 months for the results, no communication from them. So we called to verify, they had them but never called us to tell us the results. NO FOLLOW UP from anyone! 5 months later we get hit with an "out of network lab" that our insurance does not cover. I called "skin physicians" and the lady told us since there was no paper work stating the copay that they can't help us. They never communicated that the lab would be "out of network" Now we have to fight with them and insurance to resolve this. And to add onto it, they over charged us our copay and didn't communicate that with us. Saying it was going to be kept as a credit for the next appointment that we never made! So if you go to them please be ready to get hit with bills later on, and no communication! read more

Karie Hall, but things ALWAYS go well with Karie. I have been seeing her for years now after decades of other MD's and PA's for my skin care. Karie is always so very kind, patient and incredibly knowledgeable. We always discuss and review what we shall do. If we disagree a wee bit, we come to a compromise, usually a conservative one ( Karie wisely does this), as if necessary, I can always come back for more. And I always do, although it's usually for a touch up months later.... rather than for an immediate enhancement. Karie's support team is so delightful! In the front, I'm used to Dianna and Gigi who are both Darlings. Manager Chris is amazingly helpful and Daphne, Karie's Assistant, I'm embarrassed to say, recognizes my voice because I call so often. She always puts every effort into working me into Karie's incredibly busy schedule. Karie is so busy because she is so amazing, in every way. I can't recommend her more highly! Thank you, as always, Karie! I shall look forward to my next beauty visit ! read more

This was my first visit to this office. My appointment was quick, the staff was friendly and Dr. Rebish has great bedside manner. Thank you. read more

I needed to have a cyst removed and tried to book an appointment with the first available doctor. This business refused my PPO insurance that the state requires us to have. We pay hefty premiums every month for this insurance and as self employed people we have to go through Covered California. They told me I would have to pay cash. This was not a cosmetic service but a legitimate medical problem. Very disappointing. I could understand if I had Medi-Cal but this is a Blue Shield PPO. Definitely not cool. read more

I made an appointment for a rash sometime back-The nurse was very sweet but wasn't sure what was happening with my rash so she decided to freeze it off? No tests nothing to determine if this was the best alternative-in any case, I think the most frustrating is that I wasn't informed that unexplained rashes could be related to cancer, more specificallY blood cancers such as lymphoma-I went to three dermatologist, none of whom told me this could be the case-by the time I was diagnosed I was stage 4-awareness is key- if you're not getting the answers dig deeper- read more

This office e is amazing the service is on point you get what you're there for a big place full of staff and doctors available any time. I was pretty impressed with their services I received I will defenetly return with no hesitant. Great place very nice and clean read more

My family has been going to Skin Physicians for years and years seeing everyone from Dr. Sandra Lee to her father when he worked there. I was unhappy with where my current insurance was going to send me, so I opted to book an appointment at Skin as a cash patient for a couple concerning spots that I had noticed. The one positive thing was that they were able to get me in same day. However, when I arrived, the "down payment" was more than had been disclosed when booking. I paid it as I was already there and wanted peace of mind. Then, I waited for almost an hour past when I arrived. AN HOUR. The assistant called me back and said the doctor would be in shortly. As I'm waiting, I hear the doctor outside of my door state, "Is this my last patient? I want to go home. And she's a cash patient?.". My jaw was on the ground. After waiting an hour past my appointment, paying cash out of pocket, and paying a hefty cash consult fee, a doctor had the audacity to complain right outside of my door. All together, such a disappointing and unacceptable experience. One that I'm sure my family would've never gone through had it stayed a smaller business with family values. I received texts asking for a rating and review and heard nothing back regarding my feedback. Just unfortunate. I will not be going back, and don't recommend this business to others. read more

Everyone there was very helpful and nice. They are very professional and also easy to get along with.

Honestly have not had a good experience here. Because this practice is franchised by some larger company, it takes hours to speak with customer service or billing over the phone. It is not simple to resolve any issues, like the time the office had a "computer glitch" the day I had an appointment and would keep sending me that same bill months afterward, despite me physically going into the office multiple times to tell them that I had paid the day of. The actual procedures I have had done were of questionable quality and required multiple unanticipated follow up appointments to cosmetically fix the doctor's mistakes. Go somewhere else. read more

Dr Sandra lee and her team are the best !! All the way from check in to checking out. I had a lipoma that was rather large removed from my upper back below my neck and the whole experience was so easy and comfortable the whole time she was working. They are everything you see on T.V and even better in person. I'm happy I chose Dr.Sandra Lee for my procedure and HIGHLY RECOMMEND her to everyone .Dr.Sandra Lee and her staff are very friendly and professional, I'd say THE BEST!! I'm sooo thankful for her and her staff it was a tremendous experience all the way through .I give them 10 star rating !! So if your looking for a procedure to be done give them a call THEY ARE THE BEST !! read more

Skin Physicians & Surgeons - Lyphoma surgery completed - Dermatologists Near Me - Upland, California

I was a patient here for several years and primarily saw PA Erin Jensen. I left at the same time she left, but that was a coincidence. Dr. Lee is a great doctor and was super hard to book even before her greater success online. The office staff... is what you'd expect from a doctor's office -- the okay and bad. I almost feel the success of Dr. Lee's online persona has made the need to service customers a lesser priority bc she's a huge celebrity doctor now and so there will always be business coming in. read more

Garbage place don't come here don't waste your time you're not trying to help people they're just trying to milk old people with insurance for stuff read more

Very professional, clean, and attentive professionals who took much careful details from check in process to check out. I wen to for consultation and PA Christin informed me me particular case could not be done at the office , so she referred me to other specialist and provided full refund back. This is great customer service . I really appreciate this practice. Go Dr. Sandra Lee to your business model. read more

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Very disappointed- I have been going here for years and they switched their appointments to a call center. I had an appointment scheduled weeks in advance, email confirmation and all. I received an email rescheduling my appointment two days before my scheduled appointment for a different time and when I called they said the call center bumped my appointment and there was nothing they could do. Terrible client service and couldn't believe they just changed my appointment without calling or verifying if the new time worked. read more

Rushed around today and made arrangements so I could make my yearly appointment made it with 5 minutes to spare. Then I was informed that my visit was canceled on July16 !!!!!!!!!! I was informed by the woman at the front desk that she made the call (when I got home I did find a call from their office but no message!!!! on my cell phone not my home phone!!!!) THIS IS A YEARLY APPOINTMENT!!!!!! When I told her now im angry her hole demeanor changed. and went into that office mode people get when they are confronted. she said I can reschedule, I told her I needed a Friday. She said the doctor doesn't see patients on Fridays. I asked when can I get in, She said not until March or May, I was so angry by that time I just remember it was one of those.REALLY!!!!!!!!! I just waited a year for this appointment. We have been going here at least 10 years. I tried calling the other day just to get info on another service and was next to impossible to get a human. good bye Dr. Rebish. It's not you, it's to much office staff and the impersonal Office. 10 years I've had enough. 1 star reflects the office not the doctor. read more

they have no number to contact if you have a medical pronle ir billing issue...after many many calls no answer

Jackie is literally the best esthetician I have ever had. I've struggled with oily and acne prone skin for many years and tried so many products. My skin is amazing now thanks to Jackie, her skin product recommendations, and her amazing facials. Dr. Sandra Lee's products are the best. So happy to have such healthy, happy skin read more

It's not Dr. Sandra Lee's fault she's so young and pretty. But you aren't there recruiting for ANTM, right? You're there because you have sebaceous cysts and you need someone that has lots of experience dealing with tough cases. That would be Dr. Lee. She knows what she's doing. You don't get that expertise for cheap but often you get what you pay for. Highly recommended if you qualify to see the Dr. read more

I drove 63 miles to see a dermatologist since 3 other dermatologists could not seem to help me. It's Dr. Pimple popper's husband, Dr. Rebish. Hands down, a great doctor. It was worth the drive and money out pocket. He helped find the right ointment for my psoriasis. Now, I can definitely sleep better. Thank you, Dr. Rebish. BTW, psoriasis is adult eczema.For me, It came on after my second covid vaccine. It sucks!! read more

Well for starters you can't get anyone on the phone. I was going here for my acne and I hadn't been back in a year because what I was prescribed was working and now I'm running out, I call to get my prescription refilled from the pharmacy. The pharmacy tells me I need to speak to my dermatologist, I call nobody answers. I left a message for my dermatologists nurse nobody calls me back. Finally, I get someone on the phone and they don't take my insurance anymore? No explanation as to why but I can't be seen at all. I explained that last time I was seen my insurance didn't cover my prescriptions anyways, I had to pay out of pocket. So why can't I just get a refill? They won't do it. I can't get my prescriptions refilled because they don't take my insurance. So I can "try and go somewhere else". Thanks a lot, they are too good now for us little people. read more

I had a small lump on my shoulder and Dr. Sandra Lee did an EXCELLENT job of removing it! I picked Dr. Lee because she is the BEST surgeon at removing lumps. I am Dr. phobic and very sensitive to pain, and she did an incredible job with the surgery, with me having NO pain during the surgery, and just being such a kind and empathetic person, with a great bedside manner! I am so relieved and grateful to be made whole again! I send blessings to Dr. Lee for using her God given talents to bless and help so many people back to restoration!Thank you Dr. Lee!!! I bought a shoulderless top to show off my smooth shoulder! P.S. I also had a couple of moles removed by Dr. Kristin Mickelson and she did a GREAT job! Again, NO pain and they are All GONE!!! SO GRATEFUL read more

I had Dr Rebish, very good. He was not in a hurry and asked if I had any further questions. I did not have to wait long in the waiting room. Everyone was all nice. read more

They absolutely suck in all departments. Rude, don't return phone calls. The head lady manager is not good at contacting people and she's a manger. Terrible service wouldn't recommend! Zero stars!!! read more

Jamie DeVito, MD, is a dermatologist in Palm Springs, CA. She is very professional with a terrific "bedside manner". She takes time with her patients and carefully, clearly states her diagnosis and prognosis. Her willingness to take time is noteworthy. She has also developed an efficient and responsive staff supporting her practice. Kudos to Dr. DeVito for being a wonderful physician. read more