THE MOST HEINOUS EXPERIENCE I have ever had at any doctor's office. Round of sarcastic applause for Liz and her utter lack of customer service skills, personality and apparent skill set to help the general public. YIIIIKES!
My initial interaction with the office staff was nothing special to note. I was examined by Dr. Liskanich, who in my opinion, lacked bedside manner and was rather abrupt during my exam. I was told to lay on my back, and without any communication he began cauterizing a mole off of my stomach and without numbing of any kind to boot. That kind of shocked me. Having never had a procedure like this done, I proceeded to ask questions about scarring etc. He appeared to be put off to respond back, as if worries of this nature were absolutely unreasonable of me. When I asked when results would be in, he told me that they would contact me in two weeks.
Three weeks later, I had to be the one to call naturally. The male member of the office staff ultimately gave me false results of the biopsies done and told me I had two forms of skin cancer. While I can appreciate giving me the information promptly so next steps could be taken, 1. I had to be the one to call 2. the results given were absolutely false and confirmed by another doctor. The C word is a pretty emotionally charged and concerning word to be used so cavalierly, but even up to this point, I just knew I wouldn't go back to this office.
My father, also a patient, went in for his follow up exam and asked about how to get medical records transferred. He was told I would need to call the new doctor to get in touch with this facility to have my records transferred for free, otherwise I would have to pay a $35 processing fee to have my records released to me in person. No problem, I'll call the new doctor, easy peasy. NOPE!
After office hours and the evening before my second opinion with a new dermatologist - because remember, I think I have two types of skin cancer, based on the results given by Dr. Liskanich's office staff - I get a voicemail from Liz stating that the doctor "doesn't feel comfortable releasing my records" and that I need to go down to their office to sign a release. She states that I can come to the office the following day to release my records. I call back immediately and express my frustration for 1. the late notification 2. the incorrect information given to release my information in the first place. Liz was extremely rude on the phone stating that it essentially wasn't her issue since she wasn't the person who provided the information as to how to obtain my records. So instead of providing customer service and apologizing for the confusion, her response was to hang up on me. What an absolute gem!
The following day, I find myself at the office to sign said paperwork and to confront Liz on her crappy and unnecessary attitude. Liz's response, with the highest level of maturity, is to raise her voice and talk over me stating that I was rude to her so I deserved it. HAHA She then tells me that to give me my records is $35. I advise her I have a voicemail stating she would release my files to me if I came down to the office, and here I stand. When I asked to speak to someone else, she lied and stated she was the only one in the office and refused to release my records to me. I let her know I would be remaining there until she got someone else to assist me. It ultimately resulted in a very kind lady coming over to address the situation. Low and behold, the first response she had was an apology for the miscommunication. SHOCKING! The first response that should have been given all along. She advised me that I need to go to the new doctor's office to sign a release form for them to gather my information, not their office. I reiterated my frustration since Liz advised me that I needed to be at their office to have my records released. No doubt a purposeful release of misinformation. I thanked her nonetheless and was on my way.
A few months later I realized a receipt was never sent. I was told that it had to be emailed to me so I called to have it resent. I was advised they only provide physical receipts. Liz again did not disappoint in person. She took 10 minutes to twiddle her thumbs. She provided me the literal checklist the doctor used during the exam with a handwritten total at the bottom. I asked her for an itemized receipt for my insurance company. She protests this is the only thing they provide as a receipt. Due to extreme lack of maturity and apparent skillset to handle this minimal task, she refuses to further help me and gets someone else. A few moments later I was addressed by the billing department and given an itemized receipt. CRAZY! Exactly what I needed all along. I thanked the woman for her time and left.
This experience happened several months ago in July and August of 2021. Liz takes the cake for the worst employee I've ever dealt with. Absolutely shameful to continue to employ someone of her caliber. read more