I'm new to Colorado, so this is my first full ski season. Because of its stellar reviews, I went to Larry's with the intention of finding and fitting the perfect pair of boots that would allow me to reliably demo different skis throughout the season, even as a relative neophyte. The shop was pretty busy when I hesitantly stepped through the door around 2PM on a Saturday, but although the staff was working hard to fit boots for quite a few customers, they quickly noticed me and ushered me to a seat where a newer-seeming employee named Andre was soon available to help me. We spent quite a while trying on different boots and liners, and the very friendly Andre did his best to explain some of the nuances of what I should be looking for in a ski boot.
I'm inclined to be pretty analytical, and I like to understand my equipment perfectly, even when I'm completely new to a sport. So take it with a grain of salt when I say that I didn't feel completely satisfied with Andre's ability to articulate what I ought to be seeking in my first pair of ski boots. Rather, I ended up trusting his judgment as to fit and function. It was reassuring that some of the more experienced staff, including Larry himself, appeared to keep a watchful eye on the entire proceeding, even though they largely kept their distance for Andre's sake. They chimed in once or twice with suggestions to us, and after trying on three different boots, I arrived at one that was certainly a better fit than the previous two offerings.
From there, Larry took over, crafting custom insoles and heat molding some liners for me. He was attentive to the details of his work and molded the insoles with a deftness that could only have come from years of experience. The process took a while, but the casual and friendly atmosphere (Andre brought me a beer while I was waiting on the insoles) kept me from getting too tired out.
When we had finally finished molding the liners and insoles, I spent some time standing around in the boots to make sure they were going to work for me. It took about ten minutes, but my feet started to cramp up a bit. Andre promised me that this was normal and that there would be a breaking-in period of about 7 full days of skiing. From what I knew of climbing shoes and hiking boots, that didn't sound unreasonable for brand new footwear, so again I deferred to Andre's judgment.
Reassuringly, and perhaps best of all, I can now go back to Larry at any time to get the boots tailored even further for no additional charge. And since he has helped so many people correct their poorly selected or badly fitted boots, I feel confident that he'll be able to help me sort out any difficulties I might encounter with the presumably perfect boots he has helped me pick out and shape.
Despite my inexperience with ski boots, I can say three things with confidence: Larry and his staff are willing to spend lots of time on their customers, Larry is very experienced, and everyone on the staff seems friendly. I wish I could say as much for every small business I've encountered. read more