Lapel's did a mail out coupon for $10 off dry cleaning and I had a bed spread I've been meaning to get dry cleaned for a couple of months, so I thought "this is perfect." I called the phone number to ask if I could use the coupon on that item and the girl that answered the phone says "yes, you can use the coupon." So I take it there a couple of days later and the same girl was working the desk and she says "oh you can't use the coupon, I didn't know that when I told you that you could." I was a little annoyed, but people make mistakes, so I get it. She said it would cost me $30 and I decided to go ahead and have it cleaned since I was already there and pay the full price for it. She makes a ticket and says to me "is Thursday okay for pick up?" (I Dropped it off Tuesday morning) I said yes because I had company coming in the weekend, so it works out perfectly.
...So Thursday comes and goes, I get no call or email that it's done. I called them on Friday afternoon and the girl said "let me see if it's on a truck to come in and I'll call you right back." She never called back. So Monday afternoon I'm getting really impatient and called back to ask if my comforter was ready or not. The girl said "bed spreads take a awhile sometimes, you will get an email." I'm pretty upset now because my guests came in the weekend and I had no comforter and we are coming up on a week from dropping it off. Tuesday I get a call and and email that it's ready for pick up. My husband goes to pick it up and pays for it and brings it home.....
The comforter is still damp. It smelled funny. It was really wrinkled and all the stuffing was messed up inside. Not to mention, it doesn't even look like I dry cleaned it. I called the store back and told the girl that I'm not very happy. She says "the owner doesn't live here. I can take your information down and send him an email." Really?? Okay, whatever. I even told her that I was NOT going to write a review online, and I don't even necessarily want my money back, but I really wanted to talk to a manager about my experience. I own a business too and I know how annoying it is when people go straight to social media to write about their experience.
That was over two weeks ago. I have yet to get a call from anyone. I'm not expecting anything, but I decided that I needed to write this review on here anyway...maybe someone will see it.
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