I need my shirts same day because I was going out of town. Service was excellent, and a great price.read more

my favorite cleaners n alterations. exceptional customer service. n clothes are always exceed…read moreexpectations

This is the BEST cleaners in Memphis. They are always super attentive. I sometimes leave my…read moreclothes for an extended period, but they have always been exceptional and understanding. Thank you for excellence in customer service.

Absolutely great! They turn items around quickly and my ironing is always excellent…read more They are my dry cleaner of choice!

I brought a high-quality sweater in excellent condition to this dry cleaner. When it was returned,…read moreit had been severely shrunk and is now unwearable. The manager has been dismissive and argumentative, repeatedly delaying any resolution, and said the owner--out of town--would contact me, which never happened. Weeks later, I have received no explanation or compensation. Based on this experience, I cannot trust this cleaner with valuable garments

If you're going to run a business, make sure you're hiring people who at least know how to greet…read moreyou with a smile. I have given the Collierville location 3 chances now, and each time I've been, the staff have been incredibly rude and unhelpful. If you're going to employed at a dry cleaners, at least learn the material, and know how to answer the most common of questions.

I dropped off very expensive clothes for cleaning, during this time I've developed Covid and was…read moreunable to pick up, I only learned after 30 days they dispose of your clothes and do not call the customer to notify they're doing so.!!! I called four other cleaning companies, and everyone of them said they give a courtesy call before they disposing of any unclaimed garments. I called to speak to someone regarding why didn't they do a courtesy call, and she said that was my obligation to call them and was rude and hung up on me. Never ever will I go back to Desoto cleaners again

I have used them recently and cleaning was just as I asked. The lady at the desk was extremely…read morefriendly

This cleaners is the ONLY one in this city that I will use. They are not only professional, but…read morethey are extremely fair and honest. Just a hard working family trying to make a living as we all are. My clothes come back fresh, neat, and pressed to perfection every single time. I have patronized the business for four years now and I am so thankful that I found them. They set realistic expectations on turnaround times and I couldn't ask for more than that. Especially with a customer like myself that drops off 15-20 pairs of jeans along with 15 shirts at a time. Long story short, thank you Sam and Patty for serving the community. It is greatly appreciated...

Nice local dry cleaners. Stuff comes back clean and on time. Everyone is very friendly. Love small…read moretown people and businesses

Incredible job! Did a same-day dry cleaning and cleaning of 4 items for a relatively good price and…read morewas ready faster than I expected! Will definitely be back!

Honestly this place used to be my go to dry cleaners in town. I brought a short dress here to get…read moresome bronzer out. They missed a spot on the back and didn't realize til I got home. I brought it back to see what could be done and the guy was sooo rude!! I said I hate to be that person but they refused to take the dress back, give me even a partial refund, or be sympathetic to the inconvenience! They said they were supposed to put a tag that it wasn't cleaned all the way but didn't. Maybe he was having a bad day. Do better Lapels!!!!

Worst ever experience ! I took my leather jacket to them to repair the zipper, they called me and…read moresaid couldn't repair had to replace for twice the money quoted. I said ok and picked it up and brought it home . i called them to let them know the zipper was very tight and hard to zip the manager said bring it back , jt just needed zipper oil. I picked it up assuming everything ok, it was better but still a little tight. At the time the weather was very hot for this time of year, so I assumed everything ok and hung it up in closet few weeks later weather cold enough to wear, when I zipped it up about 2 inches it began to split apart. I called back manager said sorry can't fix it because there seamstress no longer works there. I said that's ok just give me a refund and I can fix it somewhere else. He again said sorry you had it too long and must have just wore it out! I reminded him that I have not wore it , because weather still too hot m, last part of Nov temp in the 80's and was still playing golf. He again refused a refund ! I said by the way she even put the zipper back on the wrong side left and instead of right il so just refund me half the price to pay to have the zipper redone on the correct side. Same answer NO RFUND period! My answer and was very politely and calm was just this have you ever heard of social media 90 % of people check on referrals before and a good thing before they choose who to do business with ! un knowing to him I had panned to give them 3 blankets to have dry cleaned . I can now say SORRY you just lost 1 customer and all the future business you could have had !!

Always have great, quality service here. They do same day before 9 am and always next day service…read more Also get my comforters cleaned and folded there too!

Unfortunately my brother passed away and I had to take his suit to the cleaners to be cleaned and…read moreto get new buttons. The ladies at the cleaners were very sympathetic to me and my family and the seamstress was willing to help me make my brother's suit perfect for his burial. Thank you ladies for your compassion and willingness to help me and my family during our time of grief.

I love..love the ladies here always friendly and always do a great job. I have been using them for…read morethe last 2 years and Chris has been using them even longer and we have never had a problem. The clothes never smell like chemicals like I have experienced at other cleaners. They also have a lady that does repairs and alterations she is great I have had her hem dress pants and do a few fixes here and there and the price is always reasonable. We used this place so often they have my clothes waiting for me before I can open the door. Give this place a try you will love everyone here.

The service here for both our visits has been friendly and polite. I thought they were no longer in…read morebusiness because the voicemail message didn't say anything about this being a Dry Cleaner's #. Clothes were dropped off on a Friday and picked up all clean the next day! Love this place and very reasonable prices!

I used them for over 7 years and it was apparent the ownership & management changed due to…read moredeclining service. After my CC # was stolen for the second time it was clear it was stolen from that store. They had my CC on file for charges.

Amazing service!!!! Second to nobody!!! The place where quality equals value!!! You cannot find…read morebusinesses these days with this type of service!

Using B&G cleaners for two years now. Nearly weekly. Enjoy seeing staff friendly faces. Always…read morequick to help but not to quick for a friendly chat. Prices are reasonable and turnaround time is always quick. Began using B & G after a couple of overpriced bad experiences elsewhere and haven't looked back since. Keep up the great work Shannon!