This is a family owned and operated business. I gave them four suits for dry cleaning. They were ready on time, done right, and the pens and business cards I forgot in some jackets were neatly placed in a sealed envelope and handed to me at pickup, including a nice Mont Blanc pen. read more

Smith and Routt Laundry-Cleaners - Storefront - Laundry Services Near Me - Memphis, Tennessee

Took my daughter's wedding dress to be steamed before the wedding. Had been altered but was clean when picked up and tried on once, perfectly clean. Left at this location for a week, picked up on a Saturday and did not try on until Sunday. The train was dirty like it had been burnt with an iron or drug on the ground. Returned on Monday to rude and unprofessional owner and son. Was told that my daughter had worn it outside, I could not prove that it was clean when I left it. Found myself being called a lier many times. Left with a dirty dress and nasty taste in my mouth. 1500 dress was ruined for a 55 dollar steam. Do not use this location! They deserve a 0 stars. read more

Smith and Routt Laundry-Cleaners - Laundry Services Near Me - Memphis, Tennessee

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Would not recommend them to anyone wanting their wedding dressed steamed. One week before the wedding they were to steam the dress. When it was picked up there was Iron marks on the dress but yet they said it was grass stains. Dress was not even wore! They were extremely rude! NOT something a bride or the mother of bride needs or wants one week before the wedding. Absolutely no customer services! Argued that it was not iron marks when it was obviously were. They did NOT try to make it right! read more

Needed to have shorts hemmed for my own client and they lost the shorts! I came to pick up and they asked me if someone else had already picked up.after I told them no they said oh they got sent away, we will let you know when we get them back. I had to stay on them about where the shorts were and they Laughed when I called to ask where they were. FINALLY they found the shorts. when I came to get them they still weren't PRESSED!!!! It was my first time here so I was trying to give them the benefit of the doubt but when they made me PAY for the lost shorts which inconvenienced me greatly, I saw red. Do not recommend at all. read more

They damaged my 180 dollars button down and charged me to ruin it. They didn't take any ownership and just had excuses the worst customer service I have ever seen. would not advise you to take any expensive clothing to them. read more

This dry cleaners is expensive, no two ways about it. But they also do a beautiful job and offer organic cleaning, if such things are important to you and your family. Dresses come back hung nicely with tissue paper so that they hold their intended shape without wrinkling. They have a modern ticketing system, and they have never lost or mistreated any of my garments. This is my cleaners of choice for delicate or embellished items. Parking in the front is convenient, and they are prompt and friendly. More expensive, maybe, but I think in this case you get what you pay for. read more

Used this cleaners for years before I moved back to Los Angeles. The pricing is comparable for the quality of service you get. The staff and owners are extremely sweet and helpful. The spot man can get out any stain I've ever had and they handled my delicate garments with such care. They also have pick up and delivery service that I used a few times and it was quick and simple to set up. I just called the manager and gave them my home address and they gave me a pick up time during the week and then dropped off the very next day. Incredibly fast turnaround if you ask me. I would recommend this cleaners to all my family and friends. read more

This cleaners is really as good as it gets! They were able to get out the worst wine stain on a dress that three other cleaners in the area were unable to get out. A friend of mine said they were able to get out every stain she had ever had so I decided to try them out. I will never use another cleaners again. Highly recommended! read more

Marcella H I have been a customer with Smith and Routt from the time I was very young until the present time. The owners have changed, but the quality and outstanding service that my family received when I was very young until the present time ( in which my children and grandchildren now have become customers) has never changed. The building has improved greatly with the new owners and the inner workings are and continue to be the best. Thank you to the very friendly and caring present owners and family as well as the employees for continuing the great tradition of keeping your customers looking fabulous in their quality cleaned clothes . read more

The best. I've been doing business with them for years. I wouldn't consider going anywhere else.

I recently gave this place a try, as it is more convenient than the one I had used for about 20+ years. The shirts were ok, but when I took pants to be dry cleaned, they were lost. I can understand that, but the staff had now for almost a month continued to act as if I am asking much too much when I ask what is going on with my pants. On one occasion Mr Parks said he would call me about it. That was three weeks ago. Still haven't had a call. Today when I took shirts in to be laundered, the counter person was very rude about the pants. When I asked, she just looked at me as if I were bothering her by continually asking, and waved her hands in the air. NOT ACCEPTABLE.... Won't be back. I'm just out $450 in pants costs... (suppose it's my fault for paying too much for pants and expecting common courtesy) read more

They do a really good job, but... I was their first client at a Memphis area nursing home. They do really nice work, but over the course of two year my monthly bill doubled to over $500/month. Same clothes. Same frequency. And much more business from other patients at the facility. Now I have a wonderful laundress doing an even better job at less than half the cost. read more

3 words: Organic, quick service and pricey. I was willing to pay. If the environment is as important as your clothes...they are a great way to voice your stance on both. read more