Tides have turned, amigos. upon writing my 1st review of LN last yr, Spring '22, i'd only been going here for not even 2 months -been a total of 3 times, as indicated by my initial review pics. Again, 1st impression was great! However, since then, my experience as a consistent patron of LN has spiraled downward terribly. While Anna is an exceptional nail tech here, she's not always available when i need to come in, so ofc i just book it w a diff tech for those times. Most esp when i am at the mercy of one of the techs than Anna, the quality of both my nail services & customer experience here couldn't plummet more drastically. For the landslide majority of the time, the customer service is very apathetic at best, & damn near savagery the rest of the time.
I'll illustrate w my most recent time getting my nails done here, which was 8 days ago- last Thurs afternoon, 8/10. My go-to Anna wasn't avail, so I went in for a gel pedi & dip mani w another female tech, Jenifer. a fair-earned warning to other patrons in the future: AVOID JENIFER AT ALL COSTS. (From the date stamps on Lantana's self-posted FB pictures of their staff, was able to find that Jenifer has been working at LN since at least October '21, nearly 2 yrs ago now. so, Jenifer does NOT have the excuse of being fresh or brand-spankin-new to the fine art of being a nail tech)
this latest fiasco experience really started w everyone's fav game of picking a color. FROM THE GET-GO i very transparently communicated, numerous times, to Jenifer that i wanted the same, matching color on my hands & toes (a *SHOCKING, NEW REVELATION & TREND TO THE NAIL INDUSTRY GAME IN 2023, amiriight?!). going into the salon, i already had a pink shade saved that i wanted to get as close as possible to. We went back & forth for *at least 15 minutes together* to find the best match to the pink shade i wanted. after ALL of THAT, once she finished my pedi, i'm then moved to the main salon room accordingly to get my Dip fingernails done by a diff, female tech, MiMi. Upon sitting down at MiMi's station, she asks what color i want on my hands. I politely say that Jenifer, who did my pedi, knows i want the same color on my hands as she put on my toes, & to ask her since I couldn't recall the specific shade #. MiMi promptly got up & quickly spoke w Jenifer, returns to me, & lays on the news that they don't have the same shade in DIP polish for my hands...my jaw dropped immediately to the floor in pure bewilderment. We proceed to talk to Jenifer, & so i point-blank ask her why she went forward w painting my toes in a pink shade that they didn't have in DIP polish for my hands. All Jenifer shortly fired back was, "Well, i didn't hear THAT."
From there, MiMi proceeds to school me on how it's somehow more of my responsibility as the paying customer instead of hers/their nail techs' -the one & only, same employees who work for we patrons' tips based on *obvi* their quality of service provided - to ensure that they do have the matching shade in both polish types when i want it iyiyiyy - not even gonna attempt to relay to y'all here the weeds we got into, due to the language barrier, when i tried to explain that i couldn't have communicated more clearly to Jenifer what i wanted done that day. Anywhoos, bc they didn't have a pink shade in DIP polish that came close to matching my toes' shade, eventually MiMi tells me their best resolution is to give me my normal DIP mani in a clear color, then put the correct matching pink on top that they had in stock in the gel form. I tell her that works for me, & she immediately replies that it's an additional $15 charge to do so. I nearly lost my shit, but thankfully kept it together & took a deep breath before cooly replying, "Well, certainly y'all aren't gonna make me pay a $15 upcharge to get my toes' matching pink on my hands, when this was clearly a mistake & direct result of y'all dropping the ball on basic nail salon etiquette & service." She didn't even let me finish speaking(!!!); as I was still in the heart of saying the above, MiMi blatantly starts talking directly over me to a male employee on the other side of the salon (who I was told is a manager, didn't get his name), then tells me "OK, you don't have to pay the $15." MiMi's mani had clear/incomplete nail tips walking out of the salon...
TLDR; No apologies, zero fucks given. The quality of BOTH my mani & pedi is utter trash. I was in a rush to leave bc it took so long, & noticed when i got in my car that my mani was garbage-as pictured, the tip ends' polish of my fingernails was so much lighter/clearer & unfinished - not a full flesh of color body was built on my fingernails by MiMi. What's more, BOTH my mani & pedi chipped for the 1st time on the same day, *which was ONLY 3 FLIPPIN' DAYS after i got them done* See pictured, & proceed at ur own risk read more