In June 2016 my husband and I visited the Vernon Hills, IL store. We were asked to apply for a credit card which we really didn't want but the woman was not going to take no for an answer. So we applied, was approved and left the store. We didn't receive a card or statement so after about 4 weeks my husband called the customer service department to inquire and a young lady informed us that our statement will be going out in a few days. We received the statement with a LATE Fee added to the bill but still no credit card. So again we called another rep said she would wave the fee if we made a phone payment and would cancel the card and reissue. Now today we received a letter from the bank that issues cards for Lane Bryant that because of a recent past due amount our account has been closed and no card replacement would be issued. What a scam. This company has gone so far down hill from the 1970's - 1990's. I used to shop at many locations for work clothes and special events, but times have changed and so has Lane Bryant. I will be taking my business to any other business who sells women's clothes. With online stores and more retailers stocking plus size I have more options than a store with no concern for their customers. A true shame, they used to be the best around. So very sad.. read more