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    bevello

    4.2 (6 reviews)
    Open 10:00 am - 9:00 pm

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    LOFT

    LOFT

    (7 reviews)

    $$

    I went into the store to make a return. I had all of the packaging and receipts. I was asked to…read morecomplete the information on the electronic debit/credit machine. I did so, and silence followed. I told the associate I had completed this initial step and she just stared at me. After the awkward silence she said, "Well, I am waiting for you. Where are your receipts?" How about speaking with kindness, especially when you are dealing with the public during the holiday season?! No thank you, Loft. I have bought numerous items from your store in Kildeer but those days are long gone. Take some classes in customer service!

    DO NOT SHOP HERE I…read morecame in to the loft on the afternoon of June 19th with my husband to check out items that I saw online wanted to see in person. I was not greeted by the staff. One employee spoke to the lady who came in behind me and immediately told her about their current sales and other items. I looked around and decided to try on a couple of items. The employee frequently checked with the other customers in the store on how they were doing and if they needed any help, but not me. When I went to the dressing room another employee a young woman ignored me as if I was invisible. She didn't say you can go into any dressing room she just turned her back to me and pretended I was not there. I proceeded to the first dressing room. When I came out. The same woman was there and she didn't ask if the clothes worked out or if I needed any other sizes she just turned her back to me again and ignored me. So I just dropped the clothes on rack next to her and walked out of the store. Even though I was interested in purchasing one of the items I tried on, I decided I was not going to purchase at a store that treated me with such disrespect, disregard and clearly racism. They do not deserve my money. Staff is extremely unfriendly and lack of customer service. I will not be returning nor will I purchase items online. I will be sharing my experience with my friends & family and urge them NOT to shop here.

    bevello - womenscloth - Updated May 2026

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