I went in to get jeans and I was putting them in my purse when a worker asked if my bag was real…read moreLouis . All of the young girls seemed to be kind and friendly which was a good sight to see it warmed my heart to see children being children and not vaping, or taking drugs. but their laugh was very annoying, that's something they can't help though so what are you gonna do about it. Zooma out

This is my favorite clothing store!! I buy wayyy to much her but I love all their stuff. And the…read morepeople who work here are so nice! Check the clearance section and get on the email list-it's totally worth it.

This place is absolutely precious with the cutest clothes and boutique items. And the owners are…read morethe sweetest people you will ever meet. I will definitely be back!

From the owner: We specialize in boutique clothing at awesome prices - with sizes ranging from S-3XL. Lots of…read morejoyful hangers make a happy closet!

This Torrid in Frisco is my favorite. I'm usually greeted with, "Welcome to Torrid", when I enter…read more The only times I haven't is when the associates are busy with other customers. I come in the store now to pick up an in store shipment and they know my name without asking. I think I order too much there . The manager is awesome. She makes sure her store is well ran. Her girls are awesome, too. I love the selection of clothing in the store. But online the amount of cute clothing is massive and I love it. I can spend hours there . They have great sales. I can get a lot of clothes, and lingerie for very few bucks. The Torrid Cash can add up quickly. In store the clearance clothing is an additional 50% off. So you can get some epic deals! Go shopping at the Frisco Torrid and mark off a couple of hour to browse, then to try on clothes. Ohhh, their bras will make your girls look gd!!

Walked in knowing what I wanted but didn't know what area the item was. I walked through the store…read moreand an associate smiled at me and asked how I was doing. I explained what I was looking for and she walked me to the right area, even offering information on other sizes and cuts. I didn't have any issue with this location, the staff was not hateful or mean.

First Nigerian wedding and I needed to have a Nigerian outfit made on pretty short notice. Luckily…read moreI found House of Anna and she was able to make a great dress within a week and a half. I supplied the material (all the bridesmaids had to wear the same material), and after taking my measurements, she was able to draw up a design quickly. I have a few suggestions of how I wanted my slit and the top cut. She welcomed and adjusted according to my suggestions. If I have a suggestion, but it didn't seem like a good idea- she also politely explained why it wouldn't work. One of the kindest ladies I have met. I will definitely come here again for future designs (and give her more notice). If she can be this good on short notice, I can only imagine how great she is with more time.

I needed to take my 40 year old wedding dress and make a first communion dress out of it fir my…read moregranddaughter. Hannah took lots of time with me to discuss everything I wanted to do to use my old size 12 dress and use as much as possible to make my granddaughter's kids size 8 dress. She kept in constant communication with me to make sure she did everything I wanted. The dress turned out perfect. I will use her again and recommend her to all of my friends.

1-Star Review: Old Navy's Outdated & Customer-Hostile Pricing Policy…read more I am beyond disappointed with Old Navy's archaic and frankly pathetic pricing and price-adjustment policies. In 2025, it is ridiculous that a major retailer still refuses to honor their own online prices in-store unless the item is also purchased online. What kind of logic is that? I shopped in-store on Black Friday, assuming I was getting the best deal of the year -- only to find out on Cyber Monday that nearly every item I bought was significantly cheaper online. I could have saved at least 25% more had I purchased online instead of in-store. When I called customer service, I was told they "can't help" and that I had to physically go back to the store for a price adjustment. Who does this in 2025? Fine. I went to the store. Then the cashier tells me I need to bring all the items back just so they can process a return and make me re-buy everything at the online price. How is this remotely customer-friendly? How is this efficient? Why does a customer need to jump through hoops because the company refuses to align in-store and online pricing? Lesson learned: NEVER shop in Old Navy stores. Their in-store prices are almost always higher, and their policies make it incredibly difficult to get a price adjustment. If you must shop at Old Navy, buy online only -- pick up in store if you must. Online purchases offer the best pricing and customer service actually helps you over the phone. Retailers with such outdated, non-customer-centered policies have no one to blame but themselves when they struggle or go out of business. In a world where Amazon, Nordstrom, Macy's, Temu, and Shein are making shopping easier and more convenient, Old Navy is stuck in the past. Do better, Old Navy -- or prepare to be left behind.

Every time I come to this location there is a young woman with dark short hair and glasses who is a…read morecashier. Me alone with other customers always watch and she does more talking than ringing up customers. The line starts to grow and she is having long conversations. I know customer engagement is important but this beyond. Other locations much quicker.

I've always loved coming to this place, as it is such a welcoming atmosphere. I wanted to write a…read morereview this time, however to call out a certain employee who was outstanding. Her name is Kayla. I went from simply browsing, with no intention at all to purchase anything, to walking out with three items that I'm incredibly happy with. Her costumer service worked. Rather than being pushy, she simply asked about what I liked and offered to let me see items that might interest me. She added no pressure whatsoever, and made me feel excited about the items I was going to get. Hot Topic always has something for everyone, with great deals every time you walk in, and their staff is always great, but Kayla was really something today!

The lady and kid were very nice and helped me with the pants high up the wall! Loved the pants and…read morewill shopping back soon!

I had a terrible experience at this location, and the representative I dealt with -- WALLIS -- was…read moreextremely rude, disrespectful, and unprofessional. My mom is getting married soon, and we're getting our tuxedos from Arzel. Since there's no Arzel in Texas, I was told to go to Jos. A. Bank because they are a sister company. I even called last weekend to confirm I didn't need an appointment and was told I could just walk in. When I arrived, I politely asked Wallis if he could fit me for a tux. His immediate response was, "Are you buying or renting from us?" I explained that we're getting our tuxes through a sister company and that I was instructed to come here. Instead of helping, he told me he couldn't assist me -- but the way he said it was nasty, rude, and completely unnecessary. His attitude was disgusting, and he made it very clear he didn't want to help. The customer service was awful. When I asked for his name and the number for their corporate office, he told me to "look it up." This was an unacceptable experience, and no customer should ever be treated this way. I hope management addresses this immediately.

Abhorrent customer service; no greeting; no thank you for coming; the arrogant man behind the…read morecounter was inexplicably rude. He told David to ring us up who was kind and helped us quickly. The other person working there continued to talk to David about a nonsensical/non-related issue while we were checking out. We will not purchase from here nor recommend anyone purchase from this location.

Worst service ever compared to other Torrid locations around DFW. I had to return my recent store…read moreorder because their website deal for exact same item were better. Instead feeling sorry about how their website sales don't price match their in store purchase and causing me to have to go return the in store order, this customer service person made me feel like an annoyance for her to have to do a return. Since I have two same orders in the system. I want to make sure she returns the item to the in store purchase, not the online store purchase where I get the bigger discount. She was so rude and not letting me to ask questions and flat out said she already did the return and no change can be made. That wasn't even my question, my question is which order did she made the return towards. Moreover, after my return is settled, I was shopping around for t shirt, she flat out told her coworker she can't stand me and she's frustrated with me, right in front of me when I'm still in the store. Wow, the audacity and lack of professionalism as a service industry employee! And guess what! After I left the store that day, their store manager actually went on my LinkedIn profile and stalk my profile! My LinkedIn shows she viewed my profile. So out of line. I'm calling their corporate and reporting this. Do not go here, avoid this place if you can! I'm a long time customer for Torrid, this is horrible service! Unbelievable!

If I could give this zero stars I would, as I was somehow made to feel both entirely invisible AND…read morelike the biggest annoyance ever all THREE times I've shopped at this location. I visited this location manyyyyyy, many months apart, each time hoping the girls who worked there would be at the very least kind. All three times I was not greeted, not asked if I needed help, and there was no amount of kindness shown to me, despite it being my nature to be overly kind to people regardless. My last time in there was a weekday at around 2 or 3 PM. No one else was shopping in the store. I was NOT greeted, not asked if I needed help, I was perceived by the two women working, however, neither acknowledged me by word of mouth in ANY capacity whatsoever for at least 5 minutes, at which point I was the one who had to approach and speak to them to ask for a fitting room with two arms full of heavy clothes. Once in the fitting room, I was never checked on, never helped. I felt super unwelcome and embarrassed all three times at this location and I will never go back. When I left the store I felt as though I was back in high school, and that the two people inside were then gossiping and speaking poorly about me once I could not hear. I honestly cannot say if I've ever had this poor of service at any store I've ever shopped at, ever. I genuinely cannot remember a single other instance worse than this, which is crazy because I really thought the visit to this location many months prior to that would be as bad as it could get. I almost never leave Yelp reviews but I just thought about how I wanted to visit Torrid to find something specifically that I'm looking for, as the last time was at this awful location a few months ago and it just triggered some anger. I really should have reported this or left a review sooner. I know there's no way I'm the only one who has dealt with this at this location based on the reviews I've reas today here. This location is by far the closest to me, but I will be going way out of my way to go to the Firewheel location to avoid the inevitable rudeness (borderline cruelty) and appalling laziness from this specific location's staff. Would love a chance to talk more with corporate about this, as I believe one of the women was the manager of this location and that she'd been there at least one of my awful trips prior. I can provide the specific date I was there, as well, as I opted to have something shipped to me rather than return back to pick something up, so it's in my email somewhere. Avoid this Torrid location at all costs!!!! Don't say you weren't warned.

I went in today as I had some reward dollars that were about to expire. I just wanted to look…read morearound at my leisure as I did not need anything in particular but certainly would have bought something in excess of the reward dollars I had to spend. Upon entering I was promptly greeted and asked if I needed any help (great!). I explained that I just browsing. Unfortunately for the duration of my time in the store I had a new shadow who was either pointing out how the thing I happened to glancing at was on sale, or was lurking within 5 feet waiting to pounce on the next opportunity (not so great). They even pulled out some sports coats and guilted me into trying them on even after I said I was not interested. I love good customer service but good service also means knowing when to give your customer some space. It got so annoying that I decided it was not even worth spending the reward and just left. I do like JAB but do not like the aggravation I get when coming to this location. It has happened to me in the past here. I ended up going to the Frisco location and got great service. Of all things I ended up buying a sports coat! The ability to read your customer and let them naturally come to their own conclusion / buying decision can make all the difference In the result.

I love shopping at this location. Ken and his staff are always so helpful and friendly. We always…read moreexperience amazing customer service there. We recently got a tux for my husband for a wedding and the process was seamless. We are very satisfied with this store!

This boutique is absolutely adorable! They are continuously bringing in new pieces that are current…read moreand trendy. Lots of cute outfits and dresses for game days and sorority functions. There's always a friendly face behind the counter too! If you are looking for quality clothing and accessories, this shop is for you.

Purchased a sweater that did not match the intended outfit and wanted to return. They have a no…read morerefund policy which is not reasonable for unworn items returned within a few days of purchase and they don't tell you this upfront.