1-Star Review: Old Navy's Outdated & Customer-Hostile Pricing Policy I am beyond disappointed with Old Navy's archaic and frankly pathetic pricing and price-adjustment policies. In 2025, it is ridiculous that a major retailer still refuses to honor their own online prices in-store unless the item is also purchased online. What kind of logic is that? I shopped in-store on Black Friday, assuming I was getting the best deal of the year -- only to find out on Cyber Monday that nearly every item I bought was significantly cheaper online. I could have saved at least 25% more had I purchased online instead of in-store. When I called customer service, I was told they "can't help" and that I had to physically go back to the store for a price adjustment. Who does this in 2025? Fine. I went to the store. Then the cashier tells me I need to bring all the items back just so they can process a return and make me re-buy everything at the online price. How is this remotely customer-friendly? How is this efficient? Why does a customer need to jump through hoops because the company refuses to align in-store and online pricing? Lesson learned: NEVER shop in Old Navy stores. Their in-store prices are almost always higher, and their policies make it incredibly difficult to get a price adjustment. If you must shop at Old Navy, buy online only -- pick up in store if you must. Online purchases offer the best pricing and customer service actually helps you over the phone. Retailers with such outdated, non-customer-centered policies have no one to blame but themselves when they struggle or go out of business. In a world where Amazon, Nordstrom, Macy's, Temu, and Shein are making shopping easier and more convenient, Old Navy is stuck in the past. Do better, Old Navy -- or prepare to be left behind. read more

Every time I come to this location there is a young woman with dark short hair and glasses who is a cashier. Me alone with other customers always watch and she does more talking than ringing up customers. The line starts to grow and she is having long conversations. I know customer engagement is important but this beyond. Other locations much quicker. read more

Cashier was on her phone the entire time we checked out. No greeting, no thank you, no eye contact. No responses to our questions. Very poor customer service. Will go elsewhere. read more

The manager was very unkind and would not speak with me or take time to listen to my concern.

The store manger Angel is rude and uncaring. He has the absolute worst customer service. They fulfilled my order and left half of my items out of the order stating they did not have them. I looked on the rack and they had about 30 of each item. When I told him he said I don't know and just looked away as if he did not care. The right thing to do is to ensure your employees properly fill orders. read more

This location never has enough staff checking customers out. I see plenty of employees Walking around, but 1 person checking out. Currently in line, 20 + individuals waiting to checkout and literally 1 employee working the line. I have now counted 5 employees pass me looking at the line. Where is management? read more

It's amazing how the locations do vary. The clothing selection is slightly different than in Frisco. It's a well organized locations and enjoy shopping here. The quality of the products has gotten better. Good location and make sure you sign up for their email program for coupons. Thanks read more

I purchased online and come to this store to pick up, stand at online pickup sign for over 10mins and no one even care to ask me if I need help! read more

Old Navy - Men's Clothing Near Me - Frisco, Texas

This is the worst Old Navy I've been to in a while. I get that the stores vary and some are busier than others. This one is terribly unorganized. I couldn't find a single thing in my size. You would find larges on top and smalls on the bottom shelf with some things. Items on a "clearance" rack that aren't actually clearance. Items all over the place halfway on the hangers or on the floor. This old navy looks more like a Ross or Marshals. I actually walked out with out buying a single thing and planned on using my reward cash. I'll order online before I go to this location again. read more

Today I saw the cutest light weight Sian tank on a rack that had a sign that said $6. There were multiple other tanks the exact same style just different color. When I got to the register the tank rang up as $10.99. When I brought it to the girls attention she along with another girl stated that different styles ring up as a different price. So I stated that they should make that clear on the sign they had posted on the rack, it's considered false advertising. What gravitated me to the shirt was that it was $6. The little girl snapped at me when I brought it to her attention in front of some other customers she was ringing up. Then the dark hair girl beside her had to chime in. This location has definitely gone down hill since things have opened back up. The sale clerk never even walked her ass from around the counter to go look at the rack to confirm what I was saying. Of course it's Sunday night they were closing and the line was already long so I did not stay to resolve the issue. But I'm very pissed at the outcome of the situation! read more

Worst customer service. Online orders "fast" pick are anything but. Wanted to do a return after it took forever for the online pick up and was told I have to wait in line. read more

I have no problem with Old Navy merchandise. I like a lot of it. It's reasonably priced and good quality. I have a big problem with this store. Customer service is awful. There is always a long line at the checkout, even on weekdays. There are plenty of store workers, they just aren't interested in checking out customers! Around 8:15 to 8:30 p.m. the staff finally gets serious about checking out people, and the line by then can be 20 customers long. Near closing time they will bring more cashiers to the front to help. Meanwhile, customers have been waiting up to 30 minutes to pay for merchandise and get to leave the store! I've brought this to their attention and gotten no response, just a blank stare from the clerks and (apparent) floor manager. They just don't care. As another customer has noted, they close the dressing rooms early. It's another example of prioritizing staff convenience over customer service. My strategy right now is to go there to try on clothes, then go home and order online. At least I won't have to stand in line forever. read more

Great deals and tons of sales year round. You almost cant go to Old Navy without catching something on sale. Like the other reviewer I get all of my yoga/running gear here because it's good quality and doesn't cost a fortune. However, I also love to get work tops here, especially when there's a good sale! It's just good stuff, that looks nice, that doesn't break the bank. read more

I typically regret walking into Old Navy. Today was no different. I waited in line for 12 minutes and when I left the line was longer than when I walked in. There were two supervisors standing behind the three cashiers chatting despite the customers wait time. read more

Old Navy customer service is definitely NOT the best, if you walk in the store, sales associates will never greet you, never ask if you need anything or if you are looking for something particular, but if you ask them what you are looking for, they are pretty helpful. You have to talk to them first before they talk to you. I was there early (11:10a) shortly after they open and never got greeted, nobody acknowledged me, but when I asked for help, the girl that I asked (which I didn't get her name) was very helpful. I went there for their huge sale (75%, 40%, etc). read more

Thank goodness for this clean and organized Old Navy. Each one varies ya know. Went in today to get a refund but decided to browse around just in case. I was worried that things would be all over the place and I'd run into an employee who dissing want to come to work today but that wasn't the case. Everyone was welcoming and it was easy peezy. The store was clean, had tons of new and old merchandise, and the employees were helpful. My ESHA he was super easy and I got out of there quickly. P.S they have a great sale and pretty soon we can use our Old Navy bucks! $30 off of $75...can't beat that!! read more

Old navy has great clothes, and some of the staff are really friendly! But at this location, lines are always long, and even if there's not that many customers, cashiers are slow... Staff all over the store don't generally greet you or ask if you need help, and dressing rooms aren't always manned because those employees are stocking too. I don't live in Frisco so once I called and asked if they carried swimwear in stores and they said yes! I get there and they only had a couple swim tops on a clearance rack, that was all they had lol.... the Plano store on Preston is great! read more

Cashiers need more training The manager told her how to do an exchange and she looks at me w a dumb face Disappointed Probably won't shop at this old navy read more

I was shopping here Saturday night with a friend. We saw a stack of tanks and tees that were marked $6. The sign actually said "$6 Tanks & Scoop Neck Tees" so I grabbed one of the scoop neck tees and went to check out. I see that the shirt is ringing up $10.49. I would not have grabbed it if it wasn't on sale. So I tell the cashier that it was marked $6 on the sign. Here's where the manager stepped in and inspired this one star review. The cashier then said "Let me have my manager check." All she did was walk two steps over to some young black guy, which by the way, I'm black, so this isn't a race thing... just helping you pinpoint who I am complaining about. He just scans it again with the same thing she scans it with and he says it's $10.49. As if he was going to see a different number... I tell him it's not worth $10.49, and he should check his sign. He said "I'm not checking the sign, we check those signs all day long and they aren't wrong." Which is literal nonsense because this sign was wrong and it's his job. So then I said, "I'm just trying to keep the next customer from having this same problem." and he walks away and instantly starts smack-talking me two cash registers over. He says "Why would any other customers have this issue when the signs are correct?" I vocally suggested he wait until I leave the store before he talks anymore crap about me. He acted like a child. I don't understand how that man-child has a management position at all. It was so unprofessional. He went on talking and mumbling long after I finished and walked away. No, I didn't buy that shirt. read more

Awful store experience from the incompetent manager to the nonchalant sales person walking around on the floor. Find another location even if you have to drive a long distance. read more

I would count this old navy as a solid 4.0 because the sales are the best. A sweater for $5? Yes, please. The only downside is that it tends to be messy and lines (to the dressing room and to the counters) can be long. However, applauds to Old Navy for selling "unwanted" and "out-seasoned" clothes for cheap. I always leave the store feeling accomplished that I found such a great deal for a new piece of clothing! read more

Easily the worst retail experience I've ever had when it comes to customer service. Advertised price apparently means nothing and expect to be ridiculed when asking for an explanation. Good news is ill never have to shop old navy or their affiliates again. read more

I'm really not a huge fan of Old Navy, but I wander in once every blue moon. I know this location was recently renovated and I went in for the first time after it was complete. Very nice. Lots more selection than what I remember before. They also have a huge clearance rack with tons to choose from. Although it's a huge mess, so you need to be dedicated to deals to find something here. The line looked pretty long because they only had a few cashiers working, but it still seemed to move along rather quickly. Glad they renovated the place because the Old Navy I remember before was desperately in need of a redo. read more

This place does not know how to handle crowds. The store is cluttered and messy looking. I understand it's a holiday but they can do better than this!! read more

My wife and I had the worst experience in this Old Navy. We arrived right as they were opening the doors and a guy rudely said, "the other doors are open." We were just being polite by waiting until he opened the doors. We then walk into a store filled with hangers all over the floor in which I almost slipped on one as I was holding my 8month old son. There was trash all over the floor along with items scattered all over the store. This place looked worse than Walmart on Black Friday. We will never be back. read more

My "go-to" Old Navy location. The have a tremendous sale rack in the back where you can something find clothes marked under $10 and even items that are marked down 75-80%. If you are into Yoga and Running, they have a nice fashionable selection of Runners' tops and Yoga pants and shorts, even in Plus sizes. Old Navy is very well rounded and i always get compliments on signature piece that they sell. read more

Went there today and my debit card was debited two times. Manager was so mean and ugly about it. She told me just to go to bank and disputed it. I spent several hours working on this and couldn't get a district manager to call me back. What a joke of a place. read more

I went into this location at about 8:30 (well aware they closed at 9), and I went to pee then to look at dresses and shorts. It was about 8:45, and I went to try on the $12 shorts (half off which I didn't know and super excited about )because they usually vary each year. I was told the dressing rooms were closed because they "closed in 10 minutes" to which I replied that they closed in 15 minutes and I just needed to try on one pair under my dress. I go to the register and ask when the $12 sale ends and they said it ended tonight. So I looked at the girl super confused and asked "so your sale ends tonight and you close in 15 minutes but I can't try the shorts on before I purchase them?" She responded with "you can return them if they don't fit"....seriously. I called he store and asked for the manager who was not around at the time if this happening. I explained what happened and she informed me that they have "quick change" stations. Me being super confused asked what that was, and she informed me that after 8:45 customers can use those for a few items to try on. I was NOT told this by the associates. I was simply told I could return them. I told them to have a good night and walked out. That is ABSURD! I looked online when I got it my car and the $12 shorts are $19 online. Needless to say I won't be back at this location. read more

This is probably the best old navy in the area. It's the largest in terms of size and selection.

I have visited this old navy a lot over the past couple of years and lately it's gone downhill. There is always a long line regardless of day or time. That was never an issue before so I wonder if staff turnover and improper training is the issue. The staff is friendly for the most part through. I recently found a hole in a shirt I bought and took it back with the receipt. It was a 7 dollar shirt but the offered to give me back the current price of 4 dollars. I said no because I had a receipt showing what I paid and was within the return time frame. It took at least 30 minutes to get 7 dollars back and three different staff members on two different registers. Seems insane to me and has never been so hard in the past. The stock is okay but usually disorganized and hard to find sizes and pricing doesn't always match at the register. read more

This store is always a bit too crazy every time I go! There seems to be many employees working there, but the line is massive. I really enjoy the sales they offer and the clothes are great though. But, you have to go through the mess of the clearances section if you want to find something good. The customer service is great, our cashier was so kind and we had a lovely conversation! Just wish the store could be more organized. read more

Horrible customer service. Even the young, male, manager was rude and obnoxious. Skip this location, peeps.

I love shopping here they always have cute outfits to wear through out the year. They always have sales and clearance Im always able to find what Im looking for. Great customer service they always willing to help. read more

Store is a total mess! The clothes are laying on tables unfolded with sizes out of order, some without price tags or misplaced. The toddler and baby section were particularly disorganized and messy. The check out line was very long with only 3 cashiers working during peak time on a Saturday afternoon. I couldn't believe the total disarray! Prices are cheap and the clearance sections are good bargains - if you have the patience and persistence to rummage through the mounds of clothes. read more

YES, the lines are long and the store is not in perfect condition all the time. I think people need to realize that not only do other customers come in and destroy the folding/hanging clothes, but that it is extremely busy all the time. I mean, what do you really expect, especially on a weekend? Nonetheless, the large clothing selection and kind and helpful employees are what make this a great Old Navy location. If you're impatient and want a perfect clothing store- shop online. read more

Horrible store. My car was broken into while I was in Old Navy(Prestonridge Town Center-Frisco) at 4pm. When I called the manager, she acted annoyed that I called and told me there were no security cameras on the lot. She totally blew me off. Well I won't miss your crappy store-poor quality merchandise and waiting in line because you only use 2 cashiers for 15 people waiting in line. I will never return there. read more

This is probably my favorite Old Navy because they are always so well stocked. I can always find my size because all the racks and stack are kept nice and clean (I refuse to search through a cluttered mess). I can always find something on sale (I also refuse to pay full price)!! The staff here is so friendly and helpful as well! My complaint is that there are never enough lanes open to check out, and that's every Old Navy it seems. read more

15 customers in line on a Wednesday morning and 3 people ringing. It seems to always be like this. Their sales are great right now, but I'm not sure they are worth the wait. read more

An associate followed me around the store yelling at me and to other customers about me! She was calling me names and telling other customers I was ruining their shopping experience by bothering her...all because after ignoring the line at the register for 5 minutes while chatting with her friends, she asked how I was and she didn't hear my reply of "fine." She determined from that that I was a "bratty, rude, lying little girl" I've never in my life experiences something like that! She even left her register to follow me around the store and continued to call me names and yell to other customers that they would have to wait longer because she "had to take care of this little liar." This all went on for 15 minutes. When I finally got past her and to my car, I called customer service (the manager on duty did not care at ALL that her 45 year old employee was coming after me) and they offered me a $15. The district manager did said she was mortified, and apparently this associate has had complaints filed against her in the past. Needless to say I will never be returning. I am absolutely shocked and appalled that this would be considered acceptable behavior by any manager, and I will not support that! read more