This place is terrible. The people who work there are rude and unattentive. I am a marathon runner and have started using a brand of fuel that is sold at very few places, and they have the best selection. Against every fiber of my being, I had to give this place some additional business, despite my terrible experiences purchasing accessories prior. MY MISTAKE. I rolled up to the shop after a long strenuous hill run and was in desperate need for some recovery fuel (within that critical 60 minutes). Low and behold I had just missed them since they closed at 6pm. But one of the guys was there running a spin class outside and let me in - pretty nice, I thought! I popped in, grabbed what I needed and headed up to the counter. I apologized to the guy working in there, saying I recognized they were closed and I really appreciated it. Not only do I get zero response, but I get zero acknowledgment. No eye contact, no "hi, I'll be right with you," not even a "lady wait your turn," nothing. Like I didn't exist. So, I patiently stood at the counter with my 3 packets while the employee poked around the repair area, avoiding me, waiting for the customers ahead of me to shop around. I could see there was zero chance he was going to talk to me, much less ring me up, while he waited for them to look at shirts, shoes, saddles, you name it. After 20 minutes (no joke, 20 minutes) of standing around completely unacknowledged, I threw the packets on the counter and walked out. The spin class guy outside watched me leave, empty handed. Who knows if he did the math on the lost sale, because not only will I never purchase fuel from them again, I will go elsewhere when I decide to buy a road bike. I now order all of my fuel online. So much for patronizing a local business. read more

Pretty much had a similar experience with Michael M. They're not interested in what YOU want, they're interested in what they can sell you. Yeah, decided to take my single speed Langster in to get the front chain ring replaced (w/ 46t I bought online off course). Brought a several extra chain links just in case they need it, but no, they guy said it's going to WEAKEN the whole thing. Just replace it, it's ONLY 10 bucks. I was like, you have black chain? He's like, nope, only silver and looked at me as if, dude, what's the big deal? New chain = winner! I declined and whatever. Got the bike back and got some extras that I didn't request. They adjusted my rear brake tension and it's not even remotely close to my front, changed the height of my seat post and yeah, didn't pump up my tires. Nevertheless, Landis = FAIL. read more

Lazy Mechanics! Brought my high end bike in to get a full tune up and asked that they pay special attention to the shifting. They adjust the dérailleur and smoothed out the shifting but left zero adjustability for when the cable stretches. It was out of adjustment again after a few rides and there was nothing I could do about it on the trail. That's just bad workmanship. Just went back to get the rear tire sealed and filled. All he did was put air in it and tell me I was good to go. Did NOT check to see if it was still leaking. Did NOT check to see if there was enough sealant. 5 minutes later when I got back to work it was flat again. LAZY! read more

The staff is very helpful and friendly. They have a decent inventory to find the bike you're looking for and they'll make sure it's a good fit for your needs. They also can fix you up quickly and get you back on your ride. read more

Generally very poor and rude service. Have been in several times with same result. I get the impression that unless you are an elite athlete with a super-bike, they aren't interested in talking to you. Pity since it's my local store and I would prefer to be able to support them... I mentioned this to my son and he said the same thing - he'd received rude and off-hand service. Curious cos if a store wants to survive - friendly service should be a top priority. read more

Landis is my LBS and my go to for most things on my bike. I've always found their staff to be upfront and honest when it comes to repairs and service. Some of their pricing is a little high, which forces me to go elsewhere, but overall I think they are a safe place to check out if you're new to cycling or just don't have time to work on your own stuff. I take both my road and mountain bikes here without hesitation and will continue to do so. Thanks! read more

Landis is hands down the BEST bike shop in Phoenix. I've purchased and taken to my bikes to many other shops, but none compare to Landis. The folks who work there are beyond friendly and their service fees are reasonable. read more

Great service! Michael Nuccio was kind and patient with our small children and helped our daughter pick her new bike. He went out of his way to make sure was happy with her new Trek. We'll definitely be back. Matt was super helpful, too. We were very happy. read more

I got great service and they totally set me up with the right bike after receiving wrong sizing from another Landis store. They definitely spent some time with me on my shoe choice. My sizing appointment went well and they answered a lot of my new road bike questions though I thought some of their techniques a bit questionable. Haven't used for repairs yet but have a mountain bike in rough shape to bring in so will review after that. read more

I came in to buy a $2.99 tire repair kit and the man at the counter gave me the same kind of customer service as if I was buying a $4,000 bike. A++ read more

We went to the shop to buy our grandson a new bike and could not have been happier with our experience there. Mel was knowledgeable, helpful, didn't talk down to our 9 year old, just helped him find the perfect bike and helmet. We try always to support indie stores over chains and this place makes it easy. My first bike came from Landis 60 years ago and I'm thrilled they are still in our community. read more

First time purchasing from this company and I would highly recommend them. Austin and the manager went out of their way to help me. I purchased my first E-bike and they had it together that day. The manager was confused by Specialized pricing and their rebate they were offering and said that he would speak with his specialized rep and if he was wrong he would give me the money back and that day he corrected his mistake. WOW really great service. Thanks Landis read more

They are a knowledgeable bunch, and they have some nice equipment, but their sales staff is pretty weak. I went in to try out some bikes and it seemed like I was putting the guy out. Not knowing much about bikes I had a lot of questions, and the guy I was talking to wasn't very clear with his answers and didn't seem all that interested in helping. When it was pretty clear I wasn't going to buy anything that day, he couldn't get away fast enough to go chat with someone else he knew that had just come in. Probably the worst bike shopping experience I've had so far. read more

I brought 2 bikes here for a tune up and both of them have had multiple flats - NOT thorns. My tires went immediately flat every other ride. The staff were RUDE to me, and treated me like an idiot ( 4 seperate people)- and acted superior and very put off by my presence in their store. I almost quit cycling because I felt so bad. Luckily I went to a different, nearby store and was treated much better. Not only did they fix my tire problem, but I am enjoying cycling again. read more

Landis is a solid bike shop and all three Landis shops are a staple of the bike shop community in Phoenix. Their selection is good. The prices are reasonable. I do wish that their staff would pay more attention to their customes. Too many times I've spent time here without being greeted and I witness it with some customer every time I am at this shop. They also need to greatly improve their turn time on repairs. One cannot be without one's bike for a week for a tune up. I will continue to shop at Landis, I just don't get my service work done here anymore. read more

Very helpful staff. They changed my tires and didn't charge me for labor.

Great neighborhood bike shop. 95% of my repairs are done on the spot. They know about the products they sell and recommend based upon your budget and experience. Never experienced what that power bar lady wrote... The staff is always fun spirited. read more

Great Bike, Great Price, Great Service. Bob is the best employee....I really appreciate all that he did to get me set up with a great bike!

Thanks for pimping out my wife's bike! You guys did an excellent job and you deserve 5 stars.

I went here because I was having issues with my cycle shoes. I had my husband install the cleats and he didn't do a good job. My shoe got stuck in the pedal during a spin class. I came in here and the guy behind the counter was really helpful. I had to buy new cleats and he installed them. I've been spinning for 3 months since and I haven't had a problem. The guy said if the cleats feels loose I can bring my shoes in and they can tighten it for me. Their customer service was on point and i will be back if needed. read more

I used to ride alllllll the time. Had three bikes and loved all of them. The. I took about a 6 year hiatus from it all and just got back into it. I bought a Willier and needed some pedals and a helmet. I was dreading buying them because I thought I would be intimidated to buy something I didn't need. These guys were so awesome and unassuming. Towards the end of my shopping experience I thanked he guy and kind of made fun of myself. He guy was super chill and was just happy to see me getting back into biking. I'll be back for sure. Great guys. Knew their stuff. In and out really quick. read more

Thanks Landis! The crew here is great! Bob, Kieth, and Aaron and everyone. They always go the distance to help me out. The experience and knowledge are second to none. Thanks Landis! read more

Very friendly and helpful staff. Went in for flat tire repair. Up front about cost of labor and part. Even put bike back in my car for me

They know their stuff. Our family buys all of our bikes here. Would highly recommend.

This is a great place to shop for a new bike. You can expect excellent service provided by a friendly staff.

My sister bought me a $100 gift card here and it is a bike shop I do not use. She was given a receipt for card which says nothing about no returns on gift cards. She signed no agreement on a non refundable gift card. she was refused a refund. I sent an email to the company about my complaint and request for refund for her. never got a response. I would stay away from any shop that is not honest with there customers like this one. In the end they will end up taking my sisters money and no one gets anything in return. buyer beware on this place. to many cycle shops in the phoenix metro area that wont be dishonest with there customers. I have also sent in a complaint form with the BBB. still waiting to hear anything from that as well. read more

I have a DI2 bike and landis gives great service. They keep it up and running to perfect specs. I'm an Ironman and I've completed 22 Ironman's - this bike gets a lot of use! read more

LOVE these guys, amazing staff always helpful and knowledgeable! I have a a couple of mountain bikes that I only trust to these guys. OCD doesn't begin to describe me when it comes to my bikes and these guys get it done. read more

I have been to this Landis location many times and have always been pleased with the help and knowledge of the staff. after shopping around at many bike shops in town, I decided to make my purchase from this Landis. they were helpful in helping me pick the bicycle that best met my needs and I would highly recommend the shop to someone looking for a bike or accessories. read more

I have nothing but good things to say about the staff. Every time I walk in the doors I am greeted and everyone is helpful, friendly and knowledgeable about the products they carry. They are quick with the repair that I needed and offered helpful tips that improved my positioning on the bike. They will continue to be my local shop and receive my business in the future. read more

I've been to this shop twice, the first time was just browsing and I found the staff very friendly and helpful. Today's visit was the exact opposite. I went to purchase some road cycling shoes. Since I've never owned any before I thought I'd go here and probably pay a little more but make sure I've got a good fit and a good shoe. I'm training for my first triathlon and told the guy that I wasn't sure if I wanted road shoes or tri shoes to go with my existing SPD pedals and cleats. He told me I'd have to swap my peddles if I wanted tri shoes, so I looked at some road shoes. I was trying to decide between two pairs when I thought I should at least look at/learn a bit about tri shoes. I picked up a pair and the tag said "SPD Compatible". I asked the guy about this and he said that they didn't have my size. So he had lied to me about having to change pedals just because he wouldn't be able to sell me the shoes!!! What a jerk. I don't think I could shop there again. Albeit, I'm a newb to cycling but had they done a nice job, they'd have won a customer for life. read more

Was having lots of trouble with my 700x23c tire and tubes. Changed out 2 tubes over 3 days from getting pinch flats. I called and spoke with Bob and told him how frustrated I was about spending a bunch of money on tubes. He told he to bring in my tire. He showed me the problem, fixed it, and gave me a verrrrry good deal with a quality thorn resistant tube and the labor he put in. I will definitely return and recommend them to others read more

People there are rude and talk down to you. We had questions because I was looking for a cruiser for my husband, son and myself but will not be buying anything from them at all. read more

The staff is very helpful and knowledgeable about bikes. I had a flat tire and they had me up and running in like 2 minutes.

These guys are great. Always helpful, always unassuming and willing to go the extra mile. They provide great service and exemplify what we all want in a LBS. Keep it up guys! read more

New to the sport and came into the store really apprehensive and confused. Sam helped me out and gave me really knowledgeable tour about what I should look for. I appreciate that he didn't try to push my budget and found a really good bike based on my expectations and budget. I said I would come back on the weekend if I wanted to buy it. Well, I came back on the weekend and tried out a few more bikes just in case. We ended up going back to the original choice and got it fitted for me. Took it out for my first ride this morning and it was great! Thank you Landis, for helping me into such a great sport! read more

I've been in to the south Tempe store a few times, for repairs on my son's mountain bike. Each time, I get the impression I'm not welcomed in their store and they're not really interested in helping out. I've since taken my business to a shop closer to the ASU campus with excellent results. When it comes time to purchase new, I'll be sure to avoid these knuckleheads. read more

I purchased my bike a little over a year ago. Salesperson was nice and friendly and said they had free tuneups on all bikes bought there. When I brought mine in for a tuneup I was told, oh, it's only free for the first 90 days. Really? There are many shops in the area with free service. They also had little patience for helping me select a helmet, shoes and clothes. The shop on 101/Southern is a little more friendly than the Warner location. read more

I abuse my bike and the chain is often out of alignment making a constant clacking /grinding noise and running pretty rough. I took my bike in just to get new tubes put in since I'm also really good at running over nails and wood staples. I went back a couple hours later and not only had they put in the new tubes, they tuned it up so it ran smoothly and quietly. Sure i get from here to there easier now, but it now it takes twice as long to work off the same number of calories. Damn you Landis Cyclery! Daaaaaamn Yooooou! Great service, good price. Highly recommend. read more

Read a few reviews and am wondering if this is the same bike shop I have been in. Very helpfull in picking out my road bike-answered all my questions, let me ride several bikes and frankly, were much more helpfull and attentive than 2 other stores in the area. Sam Landis spent a lot time fitting the bike and answering my questions and didnt try to upsell. The bike is great and the service was great. read more