Review of Landing
Rated (0)1 out of 5 stars
The absolute worst decision
This has been the most unfortunate decision I've ever made. I'm a Gypsy soul and tho Hello Landing sounds like a dream. Severely POOR exacution from the whole team!! I'd bet it starts at the head? Usually if its this badly rated its the CEO only hiring those with the same greedy unpleasant unprofessional manners as themself. Most serial entrepreneurs aren't professional they're just looking to get rich quick (Bill Smith) ...I'll stick to Airbnb and I HIGHLY HIGHLY RECOMMEND YOU do the same. Please beware of this company and READ reviews. This is a get rich quick company that cares about the money only. They don't care about location, safety, health. They'll leave you in a broken down trashy place and area then try to double charge to move locations. No customer service or accommodations. Text only! You may get lucky w/1 sweet host through text only but 1is the max the company is the problem as they will not work with you on anything unless they upcharge TREMENDOUSLY!! As most companies who place greed over everything one can only hope that someone who comprehends customer service bc customers make you the money you're so greedy over will do the samething but execute better. Ceiling caved in from busted pipe 2 days after move in, only to be told its fine I can stay while it's fixed or just move out and figure it out. I've moved my things in and out 6times in 2 weeks bc they finally decided another location would be better (not w/o me contacting multiple people and having to explain that's not safe nor logical for a business who requires triple the price of the units) no account for anything, I've heard more excuses in 3 weeks than 30 years, no accommodations for so much moving. If you request to stay in the apartment you've had to move to for repairs instead of so much inconvenience of moving back and forth they try to up charge you for another place as well as double charge you for utilities and cleaning after you've already paid for both cleaning, the rent and utilities for the whole month. They also add tax that doesn't add up. Their math definitely doesn't math well. 2 weeks of taxes was doubled what a whole month was originally... They only want to communicate through text. Washer didn't work when we arrived, warped cabinet from water leaks. A water fall in the kitchen and living area, not even a thank you for moving their furniture from the busted pipes from those living upstairs and they pretend it's just another day but its definitely your problem and your fault that a pipe busted. Never attempted to have the place cleaned from the busted pipe that was just my problem again. Who lives somewhere for over a month with a washer that doesn't work? Finally get the host to do something about it after speaking with her boss. Only to be told someone would come get the bad one and they would get and eta of the new delivery and send it to me. 2.5 hrs late on picking the items up with absolutely no contact of letting me know he would be that late. No concern that people have to work to pay for this place but I ended up missing 6 days bc of Hello Landing. Never informed of an eta on the new delivery I stepped out for 1.5hrs and that was the delivery time. So bc the host doesn't do the job she's being paid to do with a simple text of eta over a week later the delivery was scheduled again. So bc their employees dont do their job you'll suffer all consequences and they will do absolutely nothing to accommodate. I was told go to a laundry facility until the delivery. I paid for a place that has laundry why would I be told just go somewhere else to do laundry all bc your employeecant do her job which is just to TEXT? Another day of loss. Public housing assistant living in a low income community that you may need protection to stay, poor quality, trash everywhere on location outside... People do your due diligence and stick to what's proven to work... Airbnb.... they will not do a thing about nothing but take you credit card and charge it. After that it's all on you!! BBB has them as a 1.8 rating. If you've ever encountered this thing they call a business it's your obligation to rate EVERYWHERE so others know not to use such crappy service. I will be doing my part and posting to anything that allows a rating. AIRBNB never has this much bull crap and excuses... I think the employees get bonuses for the most excuses... I mean look at the response from Hello Landing below... no respect, no accountability, no responsibility....just another excuse and they only addressed 1 issue that they could blame the apartments for.
Date of experience: April 20, 2023
Edit
Reply from Landing
May 11, 2023
Hi J, thank you for leaving us this review. We are disappointed to hear that you did not enjoy your experience. At Landing, when a maintenance issue arises at a home, we work with he property to get the issue resolved. While we can push the property to resolve read more