***UPDATE from my original review, as It only takes ONE person to completely mess up your ENTIRE…read moreexperience. In this case it's this tall, skinny maintenance guy with long hair and wears rounded glasses (same maintenance guy from original review). He feels like he can just barge into people's home without giving them adequate time to get up/get to the door. On NUMEROUS occasions, I have been nude (ya know....cause it's MY home) and didn't have time to answer the door before he began entering! Knocking ONCE and saying "maintenance" doesn't give you the RIGHT to enter!! ON TOP OF THAT I said "I'm coming, give me one second" TWICE! I mean I didn't scream it but I said it AT the door so I KNOW he heard me.
He also talks to us very rudely as if we are stupid and don't understand what he is explaining. When he's the one NOT listening to what we are saying. Like he has some predetermined opinion on what's going on. He made a snarky comment today implying that we shouldn't have called the emergency (after-hours) line when our A/C went out. He clearly was upset that we had our top lock secured and he had to be a decent human being and WAIT two more seconds for us to answer OUR door....
I open the door, he enters my home with no greeting, tells me he's not taking his shoes off (because he's diabetic) and refuses to put on shoe covers. He then says, "So you called an emergency number last night because your A/C was at 75 degrees?? "
... I wanted to say...First of all, you know we didn't call because it was 75 degrees. You JUST told me your partner informed you that it was 78 degrees when he talked to us. So, No fool! We called because it had been 81 degrees all day and WAS TOLD to call if it hadn't gotten cooler. The ONLY reason it was 78 degrees, WHEN WE CALLED, was because it was now 8 o clock at night!! The ONLY reason it's 75 degrees NOW, is because we were brought a portable A/C so we could sleep comfortably. Which ran at 60 degrees THE ENTIRE NIGHT. If our A/C wasnt the problem, it would be much cooler beyond 75 in the entire place!
He made another snarky comment after instructing me to turn the unit on, "Well it's pulling in 75 air now so..."
DUH! Because the portable A/C unit is blowing 60 degree air RIGHT HERE next to the vent! It's mixing with the hot air, sir!!! Are you HVAC or am I?? He left without word of how long it would take, if he was coming back up, what to do next, NOTHING. I heard him, speaking loudly, on the phone with someone. I couldn't make out what he was saying about us or the situation. However, at this point, I had already assumed the negative. All I know, is there has been a random box sitting on my doorstep for a few hours. It appears to be A/C stuff in it. So, I assume he is coming back.
He has always had SOMETHING snarky to say to us. To either "scold" us for having the top lock secured, to TRY and make us feel like WE are the problem or like WE are doing something wrong! Instead of analyzing the actual problem, talking with your coworkers to figure out what they did and FIXING THE PROBLEM! Instead, it seems, he tries to patch up the issue and gets mad when he has to actually work.
"Dont put your air below 70 degrees", he says. We haven't! And its still 81 degrees so what's up? Also, I should be able to have my house cooled to 65 if I want! Especially at night when you can't blame the sun! "Close your blinds, you're on the third floor", he says. Well, this hasn't been a problem before and why else are they there if we cant open them? "75 should be cool enough." For who!?! And that still doesn't fix the fact that the A/C is broken!! "The attic above you is hot, so it's gonna be hot in here." ALL THE MORE REASON WHY WE WANT OUR A/C TO COOL OUR HOUSE PAST 75 DEGREES!
I cant help but feel like it's a black and white thing. I can't IMAGINE him talking to, or treating, the white residents like this! I'd much rather have Richard fix our issues from now on! He treats us like PEOPLE and is VERY kind. We even talk about Game of Thrones, sometimes! Never has he been rude or demeaning. Even when he thought I was embellishing on something, he still came to check it without judgement. This other guy, though....