This place used to be my go to place to get my oil change. I usually do not trust "mama-papa" auto inspection places, but this place received my trust. Unfortunately, today is the last day I will come here. They're extremely unprofessional, I needed an oil change and I do admit that it was my fault for not mentioning what kind of oil I wanted for my car. When they were finally finished, they said my total was $30, and I knew it was just regular oil. I talked to the lady and told her I would pay her but next time please advise customers what they're getting and I do apologize for not mentioning that I wanted synthetic oil. This lady had the nerve to tell me "well when people don't say anything, we assume and just do regular oil. We previously had incidents of customers refusing to pay because we put synthetic oil for their car." If this doesn't sound unprofessional to you, idk what else would?! How are you going to assume? How are you going to even consider in putting synthetic oil and not notified the customers? I am not saying I was correct in my situation but at least she could've told me what I was getting before working on my car. Mind you, I drive a Lexus, and people with Lexus's tend to get synthetic because it's a luxury car. In addition, they did not apologize for the miscommunication. Take your business somewhere else if you care about customer service. Avoid if you're like me and refuses to go to a place if I know they charge their customer additionally when they don't tell their customers ahead of time. read more