Let me start out by saying, I love LaMar's Donuts. Just a plain glazed donuts and a cup of coffee is the way to go. Today we ordered two dozen glazed donuts and one dozen fancy. We ordered through Door Dash to have it delivered to our office. When they came there were two dozen of the fancy donuts and no glazed. We called LaMar's immediately and I was placed on hold. After holding for 5 mintues, I hung up and called back. The girl said just a minute, sat the phone down and I heard her say, "They called back." I then spoke to someone who didn't say her name and she proceeded to tell me that we ordered through Door Dash so we can go on and get our money back. When I inquired about maybe having 2 dozen glazed donuts deliverd to us, she said her employees are young and it wouldn't be right for her to leave the building. (I am okay with that.) What I am not okay with, Not once did I hear the words, I am sorry for our error. Let me send you a gift card for the next time you come. I apoligize. What happened to customer service? It is amazing how hearing the words, I'm sorry can make a customer feel better. Highly disappointed in the order being messed up and that is not the fault of Door Dash. Plus if you are the manager and you are taking a phone call from an upset customer, act like you feel bad, not indifferent. Zero stars for LaMar's on this visit. My office loves LaMar's but I won't be picking it up again anytime soon. read more