Had my vintage trucks front end aligned. Great group of people that were very helpful. Manny was my…read morepoint of contact and while the truck was on the lift ,did a comprehensive once over. Did not try to upsell me and was friendly and professional

I own a 1997 Lincoln Town Car that is a family heirloom, my father purchased it brand new. I have…read morebeen taking this car to Exhaust Masters since 2019 with no problems at all. Well, that has changed, I have, in the last several months, taken the car to Exhaust Master 3 times for the same issue, stalling when either driving at slow speeds or at stops. Each and every time it is something different, Mass air filter, IAC, another Mass air flow sensor, NONE has worked due to the inept diagnosis it has cost several hundred if not thousand dollar and I am no where near to having this situation alleviated, in fact it seems to be worse. They now have diagnosed it again with a crankshaft position sensor, and guess what, that is another 500 dollar repair. Do you see a pattern of ineptness or just plain thievery going on here? I do, this is why I will never ever take a vehicle to this establishment again. It is incredibly frustrating to deal with "parts cannon" mechanics--where they keep firing new parts at a problem on your dime without fixing the root cause. When a shop replaces the same sensor twice (the Mass Air Flow sensor) and the car still stalls, it's a massive red flag that their diagnostic process is failing.

Good evening I'am not the type who one leaves reviews, but I have to leave a review. This PLACE IS…read moreA JOKE And a SCAM Paul told me it takes four hours to put a starter in my 2014 Dodge Durango. He told me it was gonna be $764 for parts and label. told him I only got 700 and he agreed to do it . Then when he gets done he knocked it down some more to $678 just to find out they damage my vehicle..... Then he didn't tell me he didn't put a new one on he said I suppose to ask, was it New or remanufacturing. He also trying to say since it's an all wheel drive it cost different. I will never I mean never do business with this place. So now they have to pay for the damages and I have to send my Car off 3 to 4 days. I have every right to be mad y'all don't know what I have to do with my vehicle. But you know what God don't like Ugly.

Came in to get a diagnosis. TOM PILATOS attended me. Told me…read moreI needed a new radiator replaced. QUOTED ME $1180 for the job ALL I NEEDED WAS coolant! NO LEAK WHATSOEVER. Basically tried scamming me & wouldn't even look at me straight in the eyes. Bad energy right away from him. What a sad thing to do. After reading the reviews I can see why they're low. Unprofessional as fxck!

Easy to set an appointment for my car's $40 oil change. Finished in under an hour. Their clean…read morewaiting and restrooms made the experience like being at home. They have recliners, cable TV, coffee bar, great lighting so I could read my book uninterrupted. I appreciate the comfort while they cared for my car. Thank you, M & M Merrillville.

Courtesy, professionalism, and a fair price for all work done. Yes, go here first. You can even…read morelook through a wide window inside the spacious and clean business lobby and see all mechanical work being done. They also check for other potential mechanical problems. So, you can feel confident when bringing your vehicle home.

First, these guys are total liars. I've been calling for the past three days, and it's always some…read moreexcuse either other customers cussing them out or some other BS ( major red flag). Honestly, don't even waste your time. The professionalism is nonexistent. I get it, other clients come first, but telling me it'll take an hour to get to me, then four hours pass with no update, is just crazy unless I make the call back myself.

Poor service and customer satisfaction. Doesn't communicate and now said my car is somehow missing!!read more

If you're looking for engine work to get done, stay well away from this place. Their source for…read morereplacement motors is garbage and their follow through in getting the work done correctly the first time is horrible. Had to make multiple visits back for replacement motors AFTER spending $4100 initially. They are well out of their depth in taking care of things like engine work.

I gotta say that this shop has it together! not only are they very friendly but also very honest…read more they will always be upfront with you and will tell you what youll need to fix your pr or situation with your car before starting the repair. Extremely fair on prices and the Management is 2nd to none. Very refreshing to find a place that actually cares about what they do.

Waited four days for brake repair. Never received a call from shop. When I finally called I was…read moregiven an estimate of around $400. The next day Jimmy called with a cost of almost $700. If he hadn't even taken the brakes apart he should never have given me the initial price. I think this place is super shady and I will not be going back.

Called to bring my car in for repair. The supervisor said bring my car in on Tuesday to get it…read morechecked for my transmission. Called Wednesday about my car repairs, and the supervisor was so unfriendly. I ask him did he find out want is wrong with my car? He was so unfriendly and said I didn't have the time to check my car out. I ask him when will he inspect. The car? He said he have a lot of work. So I came to get my car out the shop.

Absolutely the best and most trusted dealership in northwest Indiana. This is now our 6th Cadillac…read moreand 4 from Schepel. Always the Very Best in Customer Service. The Sales Manager Gabe, Josh our Salesman, and John in Finance, are the very best and knowledgeable. You are treated like family each any every-time. Sales is an important part, but it is the service department that you have all your interactions with, see Keith. Excellent in his position! You will be well taken care of....

Poor service department , my car was there a month before they gave me a quote of 12K for a rebuilt…read moreengine that was under warranty. Thats right my out of pocket was 12 K besides the $11,700.00 Auto shield was providing.

Pinnacle did a mobile pre-purchase inspection on a used car I was considering. Really great to work…read morewith: very flexible and professional. I was getting everything lined up on the fly to do a test drive and the inspection at the same time, and I was really impressed that Pinnacle was able to get there post haste. I ended up buying the car and I have peace of mind because of the inspection.

I needed a starter replaced because my truck was stranded in a parking lot and they came out on the…read moredate and time agreed upon and did the job in no time at all price you really can't beat. Excellent communication along the way as well. Would recommend 10/10 times

I don't usually leave reviews like this, but this situation has gone beyond unacceptable and needs…read moreto be documented. I initially contacted NWI Auto Repair which Shelby answered on January 26th to inquire about a tire repair. I was told they were having car trouble but would follow up, which they did. Randy (the owner) came out to put a spare tire on while the original tire was to be repaired. Payment was sent, and a service time was scheduled for today at 11:00 AM. At 10:32 AM, I reached out to confirm the appointment and was told again that there were car issues and the time was pushed back to between 2:00-3:00 PM. I accommodated this change and waited. From that point forward, I was given the runaround all day. I was first told Randy was "nowhere to be found." Then I received another message stating that my tire was in her stepson's truck and that he would bring it after leaving his girlfriend's house. That never happened. After multiple attempts to get a clear answer or timeline, I was ignored entirely. The final message I received stated that I needed to "stop harassing her" about my own property and that she would "get around to it when she can." This is not just unprofessional it is deceptive behavior. I paid for a service, my property was taken into their possession, no service was completed, and I have neither received a refund nor had my property returned. Instead, I was met with excuses, shifting stories, and ultimately dismissal. I tried very hard to avoid leaving a negative review because I respect people's hustle, but this experience strongly reflects scam-like behavior and a complete lack of accountability. Please be extremely cautious before doing business with this company.

From the owner: We are the ONLY local small business that offers HALF of the diagnostic fee to be added towards…read moreyour total amount of labor for repairs! * All payments are requested only in person! We will never ask you for payment prior to our initial arrival. * Any questions or concerns? Are you ready to schedule your appointment? Please contact me directly at 219-840-3332 and I will be happy to assist you!