Super polite and well trained staff! Glad for the Victory network ninety day warranty for a…read moreseriously expensive thermostat job on my 2018 Camry Hybrid but! The scheduling and time wasted is a problem. I setup an hour for a Monday morning visit. This should've been a fast diagnosis, part run, and swap yet someone got the wrong part and after a lot of waiting I had to head back home and come back the next day. Hour one way trip again, and another rather long wait for a basic fix, I really wish they could network their service department across more areas to enhance the consumer experience and avoid wasting time.

I normally do not leave reviews, but after everything my family and businesses have gone through…read moreover the last several months, I feel other customers deserve to know my experience. I purchased a 2024 Dodge Ram 1500 expecting a dependable truck backed by a warranty. Instead, the truck spent months in and out of service at Victory Chrysler Dodge Jeep Ram Merrillville with ongoing unresolved issues. Throughout this process, I experienced constant delays, uncertainty, poor communication, and repeated trips back and forth to the dealership. Although a rental vehicle was eventually provided for a period of time, the overall situation created major disruption to both my businesses and my family life. What disappointed me most was that after months of repair attempts, I was ultimately informed they would no longer continue repairing the truck or provide transportation assistance, despite the vehicle still being under warranty and not functioning properly. Giving me a nonoperational truck back is so unprofessional, and disrespectful. As a business owner who depends heavily on reliable transportation for real estate, property management, and lawn service operations throughout Northwest Indiana, this situation created major financial hardship, stress, and disruption. This was the worst experience I have ever had with a car/truck dealership I understand repairs can sometimes take time, but communication, accountability, and customer care matter -- especially when someone's livelihood depends on the vehicle. Unfortunately, my experience left me feeling frustrated, overwhelmed, and unsupported throughout the process. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE IN MY ENTIRE LIFE!!!!!!!!

The professionals at Mobility Works made the process of buying a car stress free from start to…read morefinish. My father has a power chair and sits high in the seat so our options were somewhat limited by what he could fit in, but Mobility Works coordinated among several of their locations to find a car for us that met all of our needs. They made sure we had all of the safety equipment we needed to start driving right away and helped get the car to where we needed it to be. They also worked with several banks to get us excellent financing options. We are glad we chose Mobility Works and feel very good about our purchase. This van has already greatly improved our quality of life.

Yesterday I drove over an hour to purchase a used Infiniti QX60 that was advertised at $41,600…read more Before making the trip, I completed my financing paperwork and came prepared to buy the vehicle. Unfortunately, my experience with the finance manager was extremely disappointing. I was trading in a 2019 Acura MDX in excellent condition. The dealership offered $19,000 for my trade, and I only owe approximately $9,000 on it. Despite this equity, the numbers presented to me still showed a financed amount of roughly $41,000 after numerous fees and adjustments. When I asked for a clear explanation of the figures, I felt the pricing was padded and not presented transparently. What concerned me most was that my interest rate was never clearly disclosed during the discussion, despite my having excellent credit. When I questioned the numbers, the finance manager responded by saying it was "simple algebra," which I found dismissive and insulting. Rather than answering my questions directly, I felt I was being talked down to. As a woman making a significant financial purchase, I left feeling disrespected, demeaned, and pressured rather than valued as a customer. I was even asked for a commitment to purchase after I had already driven over an hour and completed financing paperwork beforehand, which demonstrated my serious intent. I cannot recommend this dealership based on my experience. Buying a vehicle should involve transparency, professionalism, and respect. Unfortunately, I did not receive any of those things during my visit.

I am still upset about my experience at this dealership today…read more I stopped in with my mom and son after leaving the Nissan dealership because I was comparing vehicles and wanted to look at a QX80. I had recently completed my MBA and was considering treating myself to something nice after driving the same vehicle for years. When I arrived, I pointed out the exact vehicle I was interested in. I was not asking to see multiple vehicles. I was not wandering around the lot unsure of what I wanted. I was standing directly in front of the vehicle I came to see. The salesperson began asking questions about my budget, whether I had a trade-in, my timeline for purchasing, and how I planned to finance the vehicle. It was fine and I answered every question. I explained that I did not have a specific budget because I prefer to find the vehicle I want first and then decide whether it makes financial sense. That is how I have purchased every vehicle I have ever owned. I find the vehicle I want, I work with my bank, and the financing is between me and my bank, then I take the check to the dealership. I explained that I did not have a specific timeline because I wanted to find the right vehicle. I explained that I did not have a trade-in. Apparently those answers were not good enough. What frustrated me was not being asked the questions. It was being asked the same things repeatedly after I had already answered them. What really bothered me was when she explained that she was asking these questions because she wanted to make sure she wasn't wasting time showing me vehicles. That was offensive to me because I had already pointed out the exact vehicle I wanted. I wasn't asking to test drive half the lot. It felt like she was trying to figure out whether I was worth her time instead of simply helping me look at the vehicle I came to see. At one point, after I again explained that I did not have a budget, the salesperson told me, "I've never heard of that before." I found that comment incredibly disrespectful. I did not ask what she had heard before. I answered her question. Instead of listening to my answer, it felt like she was trying to figure out whether my answer made sense to her. Then she started listing things back to me, such as not having a budget, not having a trade-in, and not having a timeline, as if there was something unusual about that. Since when is it suspicious to keep a vehicle that is paid off? Since when is it strange to compare vehicles before deciding which one you want? Since when is it unusual to work directly with your own bank for financing? By that point, I felt less like a customer and more like someone being interrogated. I became so frustrated by the interaction that I walked out of the dealership. After I left, I called and spoke with a manager because I felt the way I was treated was completely inappropriate. What should have been an exciting experience turned into one of the most uncomfortable dealership experiences I have ever had. I walked in excited to look at a vehicle and left feeling judged, dismissed, and unwelcome. I expected better from a luxury dealership.

My wife and I saw a 2013 Audi TTS on their website that we were interested in. So my wife contacted…read morethem and set up a time to see and test drive the car. Drew was our sales associate and was friendly and it felt like we have known him for years! We test drove the car and it looked and handled great, there was a light on the Drew said was probably a low battery because it had been in the show room for over 3 months. We talked it over and purchased the vehicle. By this time it was late Saturday afternoon and we had a 2 hour drive to get back home. We finished our paperwork and decided to stop at a restaurant to grab a bite before our drive home. When we finished the car wouldn't start because the battery was dead! So I called Drew and within 15 minutes he showed up with a new battery! He took the dead battery out and realized Autozone gave him the wrong battery. He apologized and headed off again, this time he drove back to Jabaay and grabbed a battery that was the correct size that looked brand new. He installed the new battery and put the trunk back together. (Yes, I said trunk!) Audi TTS has the battery in the trunk and it's quite the process to install a new battery! He stayed until we fired it up and no engine lights we on! We would recommend this Dealership and especially Drew to anyone looking for a quality used car. It's been about a month and we love our TTS! Thank you Jabaay! And Drew, thank you for service above and beyond! Boyd and Rhonda Minton

I bought a 2002 white corvette convertible a couple of years ago for a Christmas present for my…read morewife (she lets me drive it also). Low mileage, body in fantastic shape and I could eat off of the engine. Nice, no pressure salesman who even ran the CarFax for me. I could see that the car had never been in an accident and the maintenance record was fairly complete. Price was right-on and in my mind very good. It's been a pleasure to drive although we do store it over winter.

DO NOT give this dealership your credit. Period…read more I filled out ONE credit application for ONE vehicle. My budget was clearly $10,000 or less. What happened next was insane. My credit was pulled OVER 10 TIMES. No heads up. No explanation. No consent. Ever. I just started getting inquiry after inquiry after inquiry hitting my credit. They even ran my credit for a $22,000 car I NEVER agreed to. I did not ask for that. I did not approve that. That is intentional abusive and potentially fraudulent behavior. This was not a mistake. They did whatever they wanted with my personal information. They violated my rights took advantage of me and damaged my credit which now affects my ability to buy a car somewhere else. That is real harm they caused. Because of this I had to freeze my credit and file follow ups with the credit bureaus the FTC and my pre approved lender. I will never do business with this place again. If you care about your credit do not trust these people with it. Get everything in writing or walk away.

caution, caution, caution. a car from this lemonade stand over 45 days ago. License plate still…read morenot here called a week before the tag was supposed to expired and was told some drama of a story. They told me to make it right they would give me a dealer tag., when I go there the hand me a photocopy piece of paper because they don't want to lose the metal one. This place is shady shady shady I'm almost confident they didn't do my tax title and license at this point. Plus, I agree with other reviews they lie about conditions of vehicles when I bought it no codes appeared drove it away from the lot and all of a sudden, all the dash lights up needing service on every part of my Tahoe.

I stepped into this dealership frankly because I wanted to pair my phone with my cousin's car, who…read moredrives one of your top of the line vehicles‼ Shelby Ruiz and Matthew Dotson are stellar professional employees who are so full of knowledge and hospitality that they have me considering seriously purchasing one of your vehicles‼ Shelby and Matthew just schooled me on everything Acura‼ These two professionals are going places in this industry. If you need any service done on your Acura please bring your car here or if you're looking to purchase a new car, they have what you need, want, and possibly even desire‼ Muller Acura of Merriville, Indiana where professionalism, integrity and care meet‼ I guarantee you, you will not regret it‼

My experience was excellent. Jaylen was curious and professional and the work was completed…read morepromptly.

Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.