Alex is the man. went and took my car to get fixed and they did a perfect job highly recommendread more

Wreck and Roll is an outstanding Body & repair shop. In August 09, 2025, my car got T-boned doing…read moreUBER. I came & got an estimate from Wreck & Roll & they gave me the best estimate for my 2025 Kia Soul LX/S . They gave me the best estimate than where my insurance company wanted to take my car . I told my insurance company , "No, No", I'm not taking my car there . I'm taking my car to Wreck N Roll. I've been dealing with Wreck & Roll for years now for all my car repairs . I don't trust anybody else with my car but them. They're the medical doctors for your vehicle . They're very professional , nice & courtesy, clean body shop . Family owned & family oriented & treat their customers right & have the best estimates in the Chicago Land. If your car has been in a wreck , go to Wreck N Roll; they're going to get you right & they're going to treat you right. Stop by and check them out , even if you just need a touch up paint job or just need to get that old dent out of your car or just some scratches. They have the best price for you. Thank you Alex, Joe & Benny for getting me back rolling on the road again. Signed , Benita G. Gorgas Highly Satisfied Customer

Second time I have brought my car in and they leave it looking brand new every time! Highly…read morerecommend

I brought in a damaged 2021 Honda HRV and came out with a car that looks brand new. You couldn't…read moreask for a better place to bring your auto to. They worked seamlessly with my insurance company, easy easy. Each employee i met were knowledgeable and talked me thru the process. It took a little longer than expected but we'll worth the wait.

I would have preferred to resolve this directly rather than leave a negative review, but my…read moreexperience with European / Technicraft has been extremely disappointing. My Jaguar was brought to European Collision after a break-in in which the driver's window was shattered. State Farm recommended European Collision as a certified facility that works with Jaguars, which is why I trusted them with my vehicle. What should have been a straightforward repair has turned into 2 months of delays, four visits, unresolved problems, and significant inconvenience. First visit: My Jaguar was brought in for the broken driver's window, and European Collision had the vehicle for approximately 14-15 days. When I went to pick it up, the battery dead, so the vehicle had to remain at the shop to be charged. After I eventually picked up the vehicle, within approximately 15 minutes, I discovered that the driver's door lock controls were no longer working. I immediately contacted the shop. The driver's door locks and controls had worked properly before the vehicle was brought in for the window repair. Second visit: I returned the vehicle and again reported the lock problem. I was told it would be addressed. There were also issues with the replacement window trim, including a damaged part that caused another delay. Third visit: I had to return the Jaguar because the paint damage from the original break-in had not been properly completed, and the window/trim work was also not properly completed. The window had to be removed again so the paint work could be completed and the correct trim installed. European Collision had my Jaguar for approximately 7-10 days during this visit. The driver's door lock problem still had not been fixed, and I was told another part needed to be ordered. Fourth visit: After the part arrived, I returned the Jaguar to have it installed. The shop kept my vehicle for two days, but even after installing the part, they still could not fix the driver's door locks or determine what was causing the problem. I was ultimately told I would need to take the Jaguar to a dealership for a diagnostic. Now I am being forced to pay for that diagnostic myself because the lock problem was not reported to State Farm as part of the original repair. I may also have to pay most or all of the cost of fixing the problem. This is especially frustrating because the problem appeared within 15 minutes of the first pickup, did not exist before the repair, and was reported immediately. European Collision had four opportunities to address it, including having my vehicle for 14-15 days during the first visit, 7-10 days during the third, and two days during the fourth. There was also a serious lack of attention to detail. The broken glass from the break-in was never properly cleaned. Even after four visits, I continue to find broken glass inside my Jaguar. At every pickup, I also found shop dirt and footprints on the carpet and door trim. The floor mats and work areas were not properly covered or protected. I also paid approximately $1,000 out of pocket for additional paint work. Because the window had to be removed again to complete the paint work and correct the trim installatio I am now being forced to pay out of pocket for a problem that arose immediately after their repair. I also made repeated attempts to resolve this with management. I requested the District Manager's assistance and was given an email address that was undeliverable. I then contacted the Technicraft Group corporate office, was given the General Manager's information, and again the email address provided was undeliverable. I also contacted the company's online customer service and received no response. After trying the shop, the District Manager, corporate management, and online customer service, I still have no resolution. Based on my experience, I would not recommend European Collision / Technicraft , especially if you own a Jaguar or another luxury vehicle.

A business that clearly doesn't understand what good customer service mean.Very disappointing…read moreexperience.

Excellent body work, completed quickly and at a very reasonable price…read more Highly recommended. Mike Mc

I used Kevin and his team for a repair a few years ago. I recently needed his services once more,…read moreand he again provided exceptional service and craftsmanship. I highly recommend him and his team, and definitely will use him for future repairs.

The service was great, they did a great on the bodywork. The price was great. I highly recommend…read morethem for your car bodywork needs.

I brought my truck here to fix multiple things because they were recommended by a friend. They…read morefixed my hood which was beautiful work besides ordering the wrong color letters and actually putting them on the vehicle without giving me a call first to confirm (he said he was confused why they didn't match the letters on the back of the vehicle when I complained I wanted them changed). They tried to half ass the bumper and paint over my scratches thinking I wouldn't notice but I did. So they needed to keep my vehicle longer for this. They replaced my windshield that was caused by an accident and while replacing it they ripped my leather on the inside that hold the windshield and touched my suede ceiling with glue on their hands. All things that could have been avoided if they didn't do half ass jobs or more attention to detail. They claim to call you back but never do with updates. They shove tools in places they don't belong to get the job done quicker! I could not recommend more to avoid this body shop! Everytime I returned my vehicle to get refixed I left with another problem. Still have issues till this day but I refuse to return. Go there if you want original pieces destroyed and to return atleast once a week.

Falcon Auto Body was very courteous and professional when I took my vehicle in for repair on my…read morerear bumper and trunk. I was provided with an estimate and kept informed on the status of my vehicle througout the entire repair process. They completed the repairs on my car two days early and the finished product was better than new. Will definitely go back in the future if need be.

Got in a little fender bender finishing up some ride share rides in the am. I got a quote from…read moreanother shop and Falcon Repair matched it with an additional 10% off through emails. Turn around was about 5.5 days which was faster than I expected. Car honestly looks better than it did before the accident. Couldn't be more satisfied with the work done. Will definitely return, quick response time, and quick turn around, what more can you ask for?

Fixed my initial problem after the paint cracked on their 1st attempt, but then had a bunch of…read morescratches from buffing machine and shop denied to fix their added damages. Didn't fix the bumper and just neglected doing an A1 job. Lots of reclaim from the wax residue left in the car lines. Very disappointing... You guys did not want to repaint due to the labor that would be necessary to correct all the deep scratches. I have proof of verbal communication that this was from careless customer service. Never using their service again. Definitely going elsewhere. Don't believe Santos, they cut corners and hide more damages caused by them. Edit review I definitely had work done there because you even apologize to me about the problem ( damage) the worker did, and you didn't offered to reimburse me only to have the same worker do the job over. I walked out because I thought you was a highly recommended shop and went elsewhere that did a way better job. Nexttier Collision on division st in chicago, they do the best quality work and stand behind their craftsmanship

Customer service was exceptional and their quality of workmanship was perfect. 100% recommend to…read moreanyone needing collision and auto body repair services.

I can't say enough about how happy I am with the final result after picking up my car today. I…read moredropped it off Monday morning, and it was ready by Wednesday. These guys clearly know what they're doing. The pearl white paint matched the rest of the body perfectly, and the quality of the work really shows. I'd highly recommend anyone needing auto body work to go see Tom.

If zero stars was an option I would have put that because even 1 start is to generous of a rating…read more The absolute worst shop to take your car to. The customer service sucks and any positive expectation you'd have throw it out the window. I took my SRT Durango here to get fixed after it had just been stolen and recovered. I called in advance to make sure they had room for my car to be fixed they agreed so I had it towed there. Knowing the car had just been stolen,had a back broken window,unlocked doors, and torn out dash...they decided it was a bright idea to keep it parked on a main road for everyone to see. My car then got stolen AGAIN while in the hands of the body shop. To make things worse I didn't find out until 24hrs after it got stolen. They didn't contact me,my insurance who they spoke to the day it was stolen,or the police. They will blame you on the car being stolen and lie about everything. If you have a nice car do not take it here they aren't capable of protecting it or even fixing it. Oh plus their cameras don't work either :) As your replay states you didn't have a key which you were told about when you called me to say my car was dropped off in your lot. Therefore acknowledging the car was in your possession. You didn't have a problem with the key not working or the tow truck dropping it off the day you called me to confirm I was the owner. Your lack of communication,empathy and professionalism is horrendous. Saying because we are leaving reviews is bullying is so insane when your shop has tried to gaslight me and bold face lie about everything during this situation. I seriously hope you change your procedures and customer service, considering I'm not the only one with a horrible experience.