I am writing this review not just to share a positive experience, but to thank a person who…read moreprovided incredible kindness and integrity during one of the most difficult times of my life.
Since my mother's cancer diagnosis in June 2023, I've been struggling with anxiety and depression. In November 2025, after a stressful visit to the eye clinic (where I had to wait to put in my contact lenses), I was flustered and trying to navigate a confusing parking garage. In a moment of total frustration, I accidentally backed into a brick wall, severely damaging my car's rear end and tail light.
Already emotionally and financially strained--in the middle of relocating from Chicago and waiting for relocation assistance--I was devastated. Other body shops quoted me around $7,000, which felt impossible.
Then, I was referred to José Ramos by a friend from work (in custodial services). From the moment I met José, I felt a sense of relief. I explained my referral and my situation. He gave me a honest quote of around $5,000 and then gave me a game-changing offer: if I could find the parts myself, he would deduct the cost and, most importantly, the quote would not change. He promised no surprises.
I found the parts, and José stayed true to his word in every way. He was not trying to take advantage; he was transparent, fair, and kind. In the end, I paid a total of $2,950.36--less than half of what others wanted.
José is a blessing in disguise. He understood this accident happened at the worst possible time, and he treated me with respect and empathy, not just as a customer. He eased a huge burden during a period filled with worry about my mother, a cross-country move, and financial pressure.
I cannot recommend José Ramos highly enough. If you need collision repair, please go to him. Don't hesitate. You will get exceptional, honest work from a manager who genuinely cares. Thank you, José, for your integrity and for being a bright spot when I needed it most.
