i had a positive experience from the initial phone call to dropping off my ram. i received updates,…read morethey handled the insurance company so i didnt have to stress. the body work was spot on and the paint job was the best around. its nice dealing with a smaller family ran shop that some big corporate crazy business.

I cannot recommend this company enough!! I got into a rear…read moreend collision where the person who hit me didn't have insurance. Not only did they get me done in a beyond timely manner because I didn't get a rental. They had the best customer service around. The time and detail they put into my truck was beyond phenomenal. My truck looked brand new after they were done with it. Replaced my bulb that went out while they were working on that side for me. They care as much about your vehicle as you do which is hard to find! I have told soo many people so far about this company and will continue to tell everyone!

Great customer service. Great turn around time and customer communication. I love that they're in…read morethe community.

I highly recommend eminent auto rebuilders. They just did body work and mechanic work on my…read moreDurango. Great customer service and updates.

Rick & Jeremy gets 5 plus stars from me. The guys were very inviting and professional to my…read moredaughter and I. They accommodated us and kept us updated throughout the entire process. My daughter's car looks like new. I HIGHLY RECOMMEND THIS COMPANY!!

This shop does great work at a very reasonable price. Highly recommend them for your car body…read morerepair. My 10 year old car looks brand new again.

Visited Palmer Collision for the first time earlier this month to have my 2019 Chevy Traverse…read morerepaired and I am extremely satisfied! John walked me through the repair process & he dealt with the insurance company for supplemental payment for the repairs which was one less thing for me to do. The work done was remarkable and John & Karen kept me updated throughout the process. I highly recommend Palmer Collision!

Owner is rude! Three tries still couldn't fix my Jeep right! Had to get another actual expert…read moreopinion to get it finally right! Stay clear! One of the worst experiences I've had in a long time! Wasn't even that bad of damage. Don't stand behind their work!

Before even bringing my vehicle in, I was referred to this shop by another auto shop on Cicero and…read moretold to ask for Ronnie. I called and explained that I had a P052E code related to the PCV valve/intake assembly. After I gave him the make, model, and year of my vehicle, Ronnie suggested I contact the dealership first to check if the repair might still be covered under warranty. I really appreciated how thoughtful and honest that was--he easily could have had me come in and pay out of pocket. I followed his advice, and sure enough, the repair was fully covered under warranty. I was extremely grateful for that. I do have a few other repairs that need to be done, and I will definitely be going back to Ronnie for those instead of the dealership. That will be a first for me, as I've only ever gone to a Mercedes dealer in the past. Ronnie is highly recommended! I will definitely give an update once the repairs are done.

Great Service. Ronnie was very thorough with the estimate…read more My Volvo was repaired in one day and for half the price of a dealer quote.

I was concerned with the stability of my vehicle, I've taken my car's to Riteway for repairs and or…read moremaintenance upkeep and just knowing that it's Ray's shop doing the work is satisfactory for me always guaranteed work as the quality as well as the service is top notch,had struts and alignment done and my car back on the same day!!! Quality work and service

They really do great work and very fast service I'm very pleased with the service. I have got A lot…read moreof work done. And price is right. Other places you have to wait for service. I'm glad they're close and most need

Came here in October, 2025 to inquire about a rear spoiler being put on my car I recently…read morepurchased. Walk in and the 2 men and 2 women working there were friendly. Spoke with Elam Muhammad who told me the price would be $250-$350 for the make & model of my vehicle. He told me "you do realize that holes would have to be put on the trunk of the car". I did not know that so that made me want to take time to think about if I wanted to get the work done. I thanked him and Will who also was there providing information. After doing some research checking the spoiler part that would need to be installed and also getting a second opinion at another body shop, I was shocked to find out that this part is installed using adhesive, no drilling needs to be done to install this part. I was really upset to find out that this place didn't even take the time to look up the part to find out how the install would be - just off the fly telling me that holes need to be drilled. So glad I didn't use them although they are nice and I also think black owned. I won't be back. Don't trust them.

Originally went to this body shop because of the convenient location to where I lived. The first…read moretime I had my car repaired there.\nUpon pick up , I noticed that the repaired section was not painted properly and was very rough to the touch and had no reflection. When I brought this to the attention of the shop and the owner, I was told that nothing was wrong. However, you could clearly see that the unrepaired portion of my car gave a mirror like reflection and the repaired part gave off no reflection at all, just a blurry image because it had not been properly buffed or sanded. After going back-and-forth repeatedly, one of the body repair guys came out and admitted that it had not been sanded properly before being released, so they eventually took it back in after much discourse. Flash forward about 4 years.I had another situation with the car and reluctantly went back to the same shop.Assuming that things would be okay and I wouldn't have any issues. Boy was I wrong when I brought the car in.I told the claim guy that there was damage underneath the vehicle that happened during the accident , but I had to have it temporarily repaired or else the car would not be drivable. There was a plastic fairing that covers the bottom of the car which had been ripped down and broken as a cause of the accident, which enabled the car undrivable, so I had it temporarily screwed up so that it would not drag the ground. after telling the C&O guy MULTIPLE times to make sure that that is part of the claim he neglected to do so. when I finally got the car back, the Fender was repaired. But nothing underneath the car had been repaired. And the same broken piece was still temporarily screwed in when I brought this to his attention, he denied that I ever told him about the broken part yet, I told him multiple times he then refused to have it fixed and demanded that I call State Farm to make another claim. But everything could have been fixed. Had he just Assessed it while we were there the first time. The bottom line is, i should not have to have an ongoing argument about things that you did not do or you neglected to do in the first place. I would not recommend this body shop to anyone EVER. find another place that works with the customer and isn't argumentative or lacks accountability.

Recently had my car repaired and couldn't be happier with a terrific job. Everyone there was so…read moreeasy to deal with & was an easy experience. Would recommend them to anyone. My car never looked better. Thank You. Judy Hofer

A family owned business that was recommended to us by Lexus when a deer met the front end of our…read moreSUV. They called the car rental company for us and made everything seamless as we were passing through the area and not familiar with anything local. I highly recommend this repair shop for all of your car repair needs.