I brought my car in to get pads installed in front and back, that same day I got on the expressway…read moreand my car started to shake in the front,sounds like something is loose however I'm got to take my car to another shop to tell me what's rattling underneath my steering wheel,what's crazy is this happened before at this same location smh so are they fixing one thing and loosening another part

I came to Velasquez mufflers and brakes for a simple oil change. I came up to the desk where one…read moreman sat at a computer, another man stood overlooking his shoulder and the female, clearly the unprofessional receptionist, who had her feet in the chair as she played games on her cell phone. Neither of the three acknowledged me for several minutes. Finally, the sole black worker looked at the useless receptionist and then back to me. He asked," May I help you?" I said Id like to get an oil change. He told me it will be a 3 hour wait. I said ok. He looked at the "receptionist and called out her name. She, only then, looked up and asked for my car keys. So here I wait, aggitated already, at being ignored, writing this review. So far, I guess customer service isnt their priority. They told everyone that came after me about the 2 to 4 hour wait. The regular oil change is $20. Is the wait and the treatment of disdain to a paying customer worth it? No. Next time I will go elsewhere.

I was skeptical at first being a woman coming to get an issue resolved with my car. But they…read moreactually exceeded my expectations and I didn't feel uneasy. Called ahead, brought my vehicle in & they called me when it was ready for pickup! This will be my go to place from here on out!

I really wanted to support this local business in the hood but I learned the hard way. The…read morecommunication is great in the beginning but they dropped the ball. I tried to hire them as my permanent car repair shop but I'll never give them my business again. I paid over $1,000 dollars for a water pump and was treated like I paid nothing. The mechanic told me to speak with the office attendant and the office attendant told me to speak with the mechanic on questions regarding my repairs. I work hard for my $$$ and will never spend it with a business that can't communicate. Go anywhere but there for car repairs!!

I took my Chevy Bolt into Carrectly after a minor accident. They process was very easy and they are…read moreso nice and very communicative, especially Oliver. Even the garage waiting area was cozy and had a unique vibe. They ended up dropping off the vehicle to my apartment which was a lifesaver. The car looked brand new and they had vacuumed and cleaned the car both inside and out. Very happy with the service.

I took my Range Rover in for service after receiving and agreeing to a quoted repair cost. A day…read morelater, I was contacted and told an additional part was needed, increasing the cost by $400. I approved the extra charge, but when I got my vehicle back, the original issue was still not resolved and my check engine light remained on. They told me they could continue looking into it, but also mentioned that these types of warning signals "sometimes happen," which didn't give me much confidence. On top of that, I noticed my car was returned without proper care there was dirt left in the back seat. At this point, I no longer trust this shop to handle my vehicle. I will be exploring legal options and recommend others proceed with caution when considering their services.

This place is GREAT! The customer service was amazing. The work was quick and great quality. Jack…read moreand Jo-haun were the kindest people I have worked with. They went above and beyond to help me with my car. I will be back soon to get more repairs. 10/10 mechanic. I truly recommend this place. Great work and great people. Very very kind.

One complaint but I guess it wasn't the owners fault, he ordered a part for my door that came in…read morethe wrong color. However, he got my car up and running, I haven't had any problems since. I would go back.

I left a comment in Nov & I want stress this place should not be in business. I would never…read morerecommend them to anyone! To date, my car makes a strange sound that was never present until after they supposedly partially repaired my car. Prior to going here, my car was fine and only needed motor mounts, a battery & an alternator. Since going here, my car is not the same. I hate I took my car to this horrible place & will be going somewhere to fix what they jacked up.

I currently have had my car in their facility for a month in a half and it's still not fixed, til…read morethis day they still haven't fixed my car yet. Very vague with explaining delay but will call you on a hat for payment to get the job started. I wouldn't recommend this facility to my worst enemy

The service I requested was a rear brake and rotor change. They were helpful and did good work, but…read morethe wait was very long. Next time I will leave and come back. I think it was a decent value for the job. $85 for rear brake and rotors.

Best car repair in the city! Honest when they can get away with not being honest. Rick has helped…read moreme out in so many situations where other mechanics tried to stick it to me he found the actual problem and fixed it wonderfully at a fair price! He even got me passed on the emissions This shop is a God send if you are like me and don't know much about cars! Never going to anyone else from now on!

after two hours for another company that never showed redz tow company arrived in 20 mins and was…read morevery professional! Handled my service very well I would recommend 10 out of 10!

From the owner: License certified professionals.read more

Very fast and professional. We were pleased with the service and would definitely visit them againread more

been coming here for years mr castillo has worked on all my vehicles always did a good job very…read moretrustworthy and reliable

I am absolutely satisfied with this shop , reliable company, stands on his word I will definitely…read morewill be a returning customer. ​

I was pleased with the service. Very professional and not over priced. I was advised by someone…read moreelse that I needed a water pump he checked it out and advise it was the alternator. Was able to get same day service.

Great job evaluating a used car for purchase. Very quick response. Saved me from making an…read moreexpensive mistake.

Not Kool at all I use 2 take all my cars here now they scamming, they want me to pay for towing to…read morethe shop & from the shop for no reason, waste of money I told em the year & model but they don't know how much to do a head gaskets, bad business we in this they save money not throw it away , never again I took the last review down because they apologize but still trying to waste my time & money no shops ask you to tow the car for nothing , don't do it you'll be out of money this shop not the same they all about wasting yo money