Visited Palmer Collision for the first time earlier this month to have my 2019 Chevy Traverse repaired and I am extremely satisfied! John walked me through the repair process & he dealt with the insurance company for supplemental payment for the repairs which was one less thing for me to do. The work done was remarkable and John & Karen kept me updated throughout the process. I highly recommend Palmer Collision! read more

Owner is rude! Three tries still couldn't fix my Jeep right! Had to get another actual expert opinion to get it finally right! Stay clear! One of the worst experiences I've had in a long time! Wasn't even that bad of damage. Don't stand behind their work! read more

John was as nice as the day is long when I brought my car in for an estimate. $460 to replace the pax side mirror, due to a hit & run. I put down a $100 deposit, he ordered the part and was going to paint it to match, and then call me when that was done so they could install. All is good. They did their part, and called me to make an appointment to install - said it would be a 1/2 day job. The place is only 1.5 miles from home, so I brought my dog and walked home after I dropped it off. I wasn't in the house 5 minutes and they called to say my car was ready...huh? You only had it for 30 minutes - thought it was going to be a 1/2 day job??? Karen laughs at me on the phone and said "oh, he should have told you to wait for it". Hahahahahha......so I walk back up there and pick up my car. Not cool. 3 days later, get a call from them to tell me they only charged me $360 instead of $460. Ummmm......no.....I put a $100 deposit down when he ordered the part. Like I said, John was super friendly when I got the estimate, but communication after that wasn't stellar. read more

Since 2010, I have unfortunately had to bring three cars here (I got rear-ended twice; daughter got sideswiped). The staff here is top-notch, friendly, responsive to all questions, and the quality of work is EXCELLENT!!!!! Not to mention, you can arrange for a rental company to pick you up from this location; and you can drop off your rental here when you pick your car up. Let me be clear: I do not want to have to come back for obvious reasons (I do not want another accident!), but if anything happens, they'll always have my business. Service, professionalism, quality, overall experience(s)...all rated A+ in my book! read more

Just got my car back today! Came here because a recommendation, and I'm so happy I listened. My car hasn't looked this good since the day I got it! Super clean work, great people! I hope I never need work again, but when I do, I'll be back here! read more

Palmer was great---from the start to finish, there were absolutely no hiccups. The staff was great and the service was exceptional. They coordinated everything with the insurance, were very timely in communication, got my car in ASAP and had it back to me within days. It looks better than it did when I bought if off the showroom floor. I will recommend them to everyone I know. read more

Karen and John provided me with excellent customer service . I chose Palmer because the other companies i received estimates from were unfriendly and literally made me feel as though I was interrupting their day . Karen and John were extremely friendly and informative . Palmer's work is outstanding . My car looks brand new again . I was kept abreast during the repair process . The car was cleaned ,washed and ready for pick up at the promised date . I highly recommend Palmer Collision. read more

went there for an estimate, then guy says "I don't work with Progressive Insurance". Other companies are also on his "list". Found out his labor rates are double nearby shops. He might be good at body work, but most people will never know. Should post on his sign "high quality work at a super high price" read more

I have been coming here for nearly 20 years. John and his crew have done body work on no less than six different vehicles of mine. The body work has always been top notch. Every time I pick up a vehicle it has been washed. There has never been any difficulties with Palmer doing insurance work. I've also had out of pocket work done. The vehicles are usually delivered online (unless unforeseen circumstances arise). There is no other place in Chicagoland that I want doing body work on my vehicles. Lastly, the business is clean. The waiting area (not that you have to really use it) is clean. The receptionist (Donna?) is super friendly. This isn't some s***hole that you're walking into. It would be great if I never have to come here again but it's inevitable that something is going to happen to your car. Give this place a try. read more

What a great experience with this business! I had a mishap in an automatic car wash and damaged my car door and ripped off my side mirror, so embarrassed. The staff were wonderful and they ordered the part and I had it repaired the next day in a couple of hours and what a reasonable price. I would recommend Palmer to anyone I know! read more

I got rear ended a few months ago and went with another body shop for the first repair. Huge mistake. The other shop screwed up big time. They didn't fix anything correctly. They failed to fix my mufflers and used some type of sealant cement instead. They reused my old bumper, patched and repainted it. My upper tail gate didn't close properly. The list could go on. So after back and forth calls with the insurance,(Which was a nightmare) I was able to pick another body shop to do the Re-repairs. I remember seeing "Palmer Collision Experts" on the list of Top-Rated Auto Body Shops in Chicago. Also Palmer was listed on the insurance as a "Select Choice" So I did a few Google searches and found few reviews but all were positive. So I finally took my truck( BMW) in so the insurance could inspect the damage. John the owner was very nice and knowledgeable about the repairs. I showed him all of the errors I had spotted and he agreed that the other shop did not repair my truck correctly. We talked a bit more and then scheduled a date to take my truck in. Was I glad I went with Palmer Collision. Not only did they fix the other body shops mess, but they left my truck better than it was. The entire rear of my truck looks brand new. They did an amazing job. Put in new parts and fixed everything like it was supposed to be fix. They did not leave anything out. Everything was fixed just like they said they would. I would say they are the definition of a body shop. They do not play around. I don't think I would take my car anywhere else beside Palmer. As someone else mentioned, This is the only place that you should take your vehicle for repairs! Before you go and take your car somewhere else, give John a call and tell him you were recommended by the guy with the BMW X5 that had to be re-repaired. You won't regret it! read more

This is the only place that you should take your vehicle for repairs. Unfortunately for me I had two accidents with two different vehicles. The best thing I did was bring both vehicles to Palmer! They are so nice there and will take care of everything. When they give a date for completion... It really means the vehicle will be completed on that date. They keep you up to date the whole way thru. When they were finished my vehicles were perfect... Just like they were before! For the final touch they clean... And I mean clean the vehicle inside and out! Hopefully I will never get in to another accident but if I do I will definitely take my vehicle to Palmer. read more

I went in for an estimate for my bumper. There was a convex dent in it and I needed it fixed- it was not going through insurance. The guy I spoke with estimated my cost at over 830 bucks, and told me I needed to have everything replaced. I was flabbergasted. Every other shop I went to told me they could just do body work and keep the same bumper on. I ended up having the job done within two days at a different shop with the original bumper, and for under 300 bucks- it came out looking flawless. I've heard of women being quoted high rates by mechanics because we "don't know what things cost" when it comes to cars, but this was outrageous. RIP OFF. read more

I cannot say enough of how amazing the folks at Palmer Collision are! Rubbed my car against a bright orange pole at Dunkin Donuts. I tried a few scratch repair potions trying to fix myself with no luck. So brought my car in for an estimate to have the paint buffed out. They came out with some industrial strength stuff, wiped the yellow paint right off and sent me on my way! Thank you Palmer Collision for your kindness today! read more

Palmer Collision is the best. U-Haul truck backed into my car and did damage to my trunk, back light, fender etc. Brought my car into Palmer. Great to deal with had no problems at all. When I picked up my car I could not believe my eyes, the car looked like it just came out of a showroom. I would tell anyone looking for a collision shop to go to Palmer Collision read more

Service was quick and courteous, and they were helpful with the insurance.

We ultimately did not have any work performed here because my vehicle was deemed a total loss. However, everyone was very nice to us during a very difficult situation. Additionally, since I was not at fault, they suggested that I wait to hear from the other insurance carrier and avoid paying our insurance deductible. Genius! read more

Absolutely the best! The office staff was patient (me not knowing the ins and outs of dealing with insurance etc.), explaining each step and procedure. The workmanship was outstanding. The exterior was beautifully repaired and then washed, and they even cleaned, and I mean thoroughly cleaned, the inside of the car, which had nothing to do with my repair. I was promised the car on a certain date, and, despite my husband's doubts, it was done on the day promised. The business is truly outstanding!! I highly recommend this shop!! read more

I have been dealing with Palmer collision for over 20 years. Located near my home. I have had issues with the shop in the past but just regular body shop issues for example the bumper cover was not completed attached & came apart while i was driving. Another time they took longer than scheduled and so on... However this time it was more serious. John pulled a fast one on me and i called him out on it and he had nothing to say but insult me and wanted to meet me somewhere to tell me how he felt about my complaint.... I have worked for state farm for 17 years and am familiar with the procedures of a select service shop assignment which was sent by them and then an estimate was written by JOHN himself in person with my wife present and handed the estimate to her. I was not happy that they were not replacing my quarter panel & door due to extensive damage caused by a hit & run driver. Instead JOHN wrote a repair estimate with over 40 labor hours for repair !!!!! I went to 3 other shops & spoke to an estimator who all advised the labor hours were way too high. Since my insurance was covering it without checking with the shop first being a select service shop. I was only owed my $500 deductible. The 3 other shops wrote out an estimate of over $1000 cheaper which is astronomical considering all the labor hours noted. I let it go & took advantage of Palmer's fraudulent estimate trying to get extra money from state farm & was going to cash out per estimate. When i got the check it was $500 less than the original estimate that was written!!!! I called state farm & of course they will investigate the select service shop's ethics however they covered there tracks by stating it was pre-estimate. never in my 17 yrs at state farm as a claim rep did i ever get an estimate less than the original one, it was always more. They would call it a supplement which palmer's is notorious for.. I CALLED & SPOKE TO JOHN WHO HIMSELF WANTED TO MEET ME SOMEWHERE TO CORRECT MY ATTITUDE, when its obvious he has my address & can come visit anytime. Its a shame Palmer collision & especially John had to screw me out of $500.00 because i wanted to take the money & go to another shop and save a few bucks. Again instead John wrote out a lesser amount estimate sent to state farm to cover his tracks and screw a potential customer. read more

Palmer Collision does amazing work. My car looks better than when I bought it. Thank you so much John. You could never tell the car was in an accident read more

Took my Porsche 911 in after reading an article in Chicago magazine ranking them one of the top shops in Chicago. I did further web research and found positive reviews. These guys are total pros and the owner is a perfectionist that takes a lot of pride in his work. This car is my baby and I was afraid of sub par work. My car looked amazing!! They even took care of a few extra things at no charge. I recommend them to all my friends and family. read more

My truck was recently rear ended and had damage to the trunk door as well. I went there for an estimate and had to wait a month because they were so busy with other cars. I just took it in last Tuesday for repairs and they called Friday it was done. I just picked my truck up and it looks brand new. It was worth the wait, I am so pleased with there service, will recommend them to everyone. the staff and owner are so friendly...I would give them 10 stars if I could. thank you once again .... read more

I was referred to Palmer Collision Experts by a close friend and John Palmer was a pleasure to work with and I would recommend this body shop to everyone. I was not at fault so Geico had already wrote me a check to replace my rear bumper but once work was being done at Palmer's, extra parts and labor were required and John and his staff took care of getting paid from Geico on these expenses. I got my car back ahead of scheduled date and it was detailed which was a great surprise! The work on my car was perfect and he even handled getting my rental car returned to Enterprise. Any one who wants to work with the nicest, most knowledgeable staff and have the highest quality work should use Palmer Collision Experts! read more