i love this place.i am going to list the many reasons why i had to write a review and strongly recommend this body shop to anyone who needs body work done. 1.i took my car to them monday 2-10-14 and it was done 2-12-14. all the places i got an estimate from told me that it would take a week to complete the job.( by the way the police slammed into my parked car damaging both rear and front doors badly.) 2.my car looks like it has never been hit and looks immaculate. they really did an exceptional job. 3.the customer service was great 4.exceeded my expectations kurt you guys are the best i will definitely recommend you guys to anybody that needs auto body repairs. read more

I cannot recommend this company enough!! I got into a rear end collision where the person who hit me didn't have insurance. Not only did they get me done in a beyond timely manner because I didn't get a rental. They had the best customer service around. The time and detail they put into my truck was beyond phenomenal. My truck looked brand new after they were done with it. Replaced my bulb that went out while they were working on that side for me. They care as much about your vehicle as you do which is hard to find! I have told soo many people so far about this company and will continue to tell everyone! read more

I wrecked my car on 4/10 where my front bumper is damaged along with radiator fluids leaking, and my insurance found Metro Collision Experts for me. I was skeptical initially as I do with anything car related, but it reassured me a bit seeing their positive ratings on BBB, Google and Yelp. I gave them the yes to start work, they towed my car to their shop from my home, and I was given an update throughout the process which I appreciate. I received my car on Friday 4/21, it's pretty quick turn time, and they sought out the parts etc. My only complaint is that they didn't show me my vehicle or have me test drive it myself before they had me pay my $500 deductible. They are also only open Monday through Friday from 8-5, so I came during my lunch break. It was pretty quick and easy. I paid, and I was given my key and was told my car will be over there. Other than that, my car does look brand new and was running smoothly. They said they charged my car's battery while they were fixing my car. They seem to be honest people who told me what they've found, and it seems to be whatever needed to be fixed was fixed. They also told me that they've been servicing a lot of Kias and Nissans recently. I do recommend them to anyone in the area looking for their vehicle to be fixed after an accident. They will communicate with you and let you know the status of your vehicle etc. read more

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I had major work done on my van before and just a wonderful job was done by Kurt S. and his team, came out like brand new. Now I needed just a little adjustment to a light and some minor damage and again it was done quickly and perfectly, I'm so pleased with Metro's professionalism and would recommend them highly. Thanks...Mary Jane C. read more

Kurt and his staff are incredible!! Extremely prompt service and every attention to detail! Metro has fixed many of our vehicles and every time they do and outstanding job!! You will not be disappointed!!! read more

My car was taken here a day after a major accident. Ironically, I was never consulted or given a choice of where I would like to take my car. I was at the mercy of my appraiser. Once they called to let me know the car was ready for pick-up I noticed that underneath the hood the parts that housed my Intake air sensor and Mass air flow sensor was missing. In essence, without the housing my sensors were also missing. Therefore, as I looked under the hood I was able to see the asphalt. They repaired it but for me it was a wasted trip. Futhermore, the price to repair the car was 1/3rd more than what was quoted. I couldn't help but wonder if they schemed the insurance company out of money because they fixed the body of the car but didn't fix the interior problem (i.e. air flow sensor and mass air flow sensor). If I were asked for a recommendation from a friend or family member it would not be this shop. read more

Communicated with me so we'll from the beginning to the end! Everybody were so patient. They told me the exact date when I was going to get my car back and I gotten my car back the same day they told me! Customer service was prefect! 100% recommend! Thank you! read more

AVOID! THIS PLACE IS A SCAM! I came here to get my car fixed and they decided to put a completely different sized hood on my car and try to hide it by adding an elastic band where the gap is showing. After a MONTH of taking my car here my cars transmission completely failed. I NEVER had these issues before taking my car here, it's a 2016. The dealership I took my car to was in awe at how terrible this work was. This place should be shut down. DO NOT TAKE YOUR CAR HERE. You'll end up with no car. read more

The fender liner broke off on my car and needed it repaired right away. I was paying out of pocket which made me think it should be something that could be taken care of right away. I went to 2 other shops and they told me 2 weeks! This was the only place that said they could get it done right away. They ordered the part, called me on a Monday to tell me to bring my car in the next day and that Tuesday I was in and out in about 20 minutes. read more

I was promised my vehicle in 5 days but it ended up taking 2 weeks and costing me an additional 600 at the car rental on top of the 500.00 deductible owed them. 3 times I was promised it would be ready but it wasn't so I had to keep extending my rental. When they finally called to pick it up, as the other reviews have said, the work was fantastic, the car looked almost new. Perfect color match. read more

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I was referred to them for the great service, had my car repaired here twice in which they did an amazing job Andrew makes sure you're satisfied every time you come into the door read more

My entire experience from the first contact with Millie to picking up my car was wonderful. I had used them with an insurance claim and I am so thankful I did because they were able to help me navigate the muddy insurance claim waters. They got my car in quickly and got it out in LESS time than they originally told me. That has never happened in all my car owning experience. The work was perfect quality and when I got in my car to pick it up, it was just as clean as I left it. I will definitely be going back!! Highly recommend. read more

My son and I were both rear-ended by distracted drivers. We brought both of our cars to Metro Collision. They were amazing. Both of our cars look like nothing ever happened! They did a beautiful job and got the job done right away! Andrew and Kurt couldn't have been nicer. I HIGHLY recommend them!!!! read more

They scheme the insurance company out of money and don't fix the problem if you are involved in an accident don't go here they only gonna fix the body of the car and not the problem inside after the accident read more

I have going to this place for years when my car needs body repair. I accept no substitute! Kurt and his team are top notch. If you have a problem with their work they will fix it to make you a satisfied customer. The last time I was there I brought my truck in after it got hit while parked and hit in the job parking lot by a coworker who dropped his phone. You know what happened next!?! I send everyone I know, who has the need of body work, to this place. I wouldn't recommend any other type of business. THAT IS how much faith I have in this place. I was one of his first customers. My mom goes here. My friends go here. I wouldn't attach my name to the place if I thought you would get cheated or mistreated. They are the best......PERIOD!!!! read more

Had my first car accident and the love I have for my truck is greater than the one I have for my wife. So I did my research and I always start with the smaller local businesses because I'm a firm believer of supporting our local small businesses, so I came across Metro Collision Experts and after a few questions I decided to take my chances and boy am I glad I did. The customer services was very helpful, honest and professional and they did an amazing job. I definitely recommend to give them the opportunity to serve you as they did an amazing job for me. read more

I had a great experience. My Jeep got fixed after being it my a truck at work. They quoted me a reasonable price. Did excellent work. It was also ready in the time they quoted me. When I went to them I was nervous and stressed about my vehicle and some of the estimates that I received. They took all my worries away. Also the rent a car company praised them too (enterprise). read more

I went to get a quote for getting my bumper reattached and ended up leaving my car there. They were very helpful, professional and they worked quickly. I would recommend them to anyone. Also their prices are not high. read more

There so called mechanic tried welding a broken suspension part back together instead of replacing it with a new one these guys are a joke

Fast and Furious! These guys know how to fix a car well and they get it done quickly. Metro was fast and completed the job perfectly. Everything was done just as expected and we are back on the road! Thanks Kurt read more

This is hands down the only repair shop that I will use. I've gone to them multiple times and each time they exceed my expectations. From having the best prices to having my car fixed days before I expected it, they never let me down. The staff is knowledgeable, courteous, and professional. I have progressive insurance and they had no problems working with the shop getting my car fixed. Multiple great experiences equal a 5 star review. read more

This shop does good body work horrible Machanic though. My car was here last year I was swiped from side and hit a curb threw the whole suspension out. when I got the car back it looked good but the suspension is still messed up making noise until this day. They offered to bring it back and fix it but I do not trust the mechanic if your just getting body work done here no worries any Mechanical or electrical issues good luck. read more

These guys are great! My family had the mis-fortune of dealing with my wife's car theft/recovery & my son's car accident in the same month. So we had lots of dealing with the folks at Metro. More than doing an excellent job on the repair work, they were just really easy to deal with. I don't look forward to anymore accidents, but I definitely wouldn't mind working with them again! read more

This place is fantastic. My daughter hit a very large deer and there was a considerable amount of damage to her vehicle including missing wheel skin and center cap. She couldn't even open the drivers side door. We brought the car to Metro. It was explained to me that the car would be thoroughly inspected for internal damage as well as external-to be sure my daughter would be safe after the repairs. When we got the car back I was stunned to see the vehicle looking newer than when it was brought in! Car looks and runs great. I would highly recommend Metro Collision. Even if you don't live super close-it's worth the trip. Oh and they will work with your insurance so you don't have to deal with the headaches of the process. read more

These guys are awesome! My car was wrecked pretty badly and I had to pay out of pocket and they worked with me to ensure I had time to pay off the balance and they also completed my car fairly quickly and the end result has my car looking brand new. Andrew was great with communicating and following up with me as well as Kurt who was equally as nice and helpful. There was also another employee who was very helpful but I didn't get his name. I basically live on the other side of town but I would travel the distance to their shop again just because they have great customer service, they're honest and compassionate and they complete jobs with lightening speed. I highly recommend them if you're ever in a wreck and want fast, quality service. Keep up the great work guys! read more

These guys are the best. Work done as promised and the car looks new again. Thank you Metro

Fast friendly and kind service. Frank is super friendly and makes sure all customers are comfortable. They make you feel like family! They did a great job! I will come back next time I smash my car!!! read more

I've gone here four times over the last few years and have had a terrific experience with the guys at Metro Collision every time. Kurt, Andrew and the rest of the guys do great work! Thanks so much for the work you guys do. read more

They are the absolute best here!! Wouldn't go anywhere else. Kurt and his guys were so helpful, accommodating, and understanding. Grade A results with incredibly fair quotes. I'm so happy I found them and have been recommending to everyone I know. read more

Metro received my car via an insurance claim & the repair was completed within a week after receiving approval. Metro's business hours are 8am-5:30pm Mon-Fri, which created a challenge for me to pick it up as my work shift ends at 5pm Mon-Fri. I don't work on the weekends during the time they are closed. I arranged to pick my car up Friday, 2/13 with Andrew. With the help of a friend, I left work approximately a half earlier on Friday the 13th to allow time for me to arrive to Metro before they closed. I communicated to Andrew when I was in route. We were then delayed by a road closing/detour at 47th & Kedzie and I immediately called Andrew to inform him. However, I didn't speak to Andrew, I spoke to Frank. Frank didn't seem too happy to hear the news & appeared to become frustrated and proceeded to speak to me in a rude manner/tone. He told me it would take another 30 mins to get to the shop and he has a basketball game at 6:15pm & I asked if he could please wait for me. In a loud voice, he said " Fine!...I guess I'll see you whenever you get here!" The traffic was very congested causing us to arrive at 6pm. I called twice as we approached 73rd & Kedzie & I received the voice mail greeting each time. Upon arrival, the shop appeared to be closed. We knocked on the door & rang the bell. No one answered so, we left. I'd planned to drive my car to visit my daughter & granddaughter that weekend but had to postpone my trip. In the meantime, I'd become ill over the weekend. I wasn't sure if Metro was open for business due to President's Day the following Monday so, I called early Monday morning to confirm but, there was no answer. I called about an hour later...received vcml greeting again. I called approximately 10:30a/11:00a and confirmed with a man (not sure if it was Andrew or Frank) that they were open for business. I thought I would have been feeling well enough to operate my car that day but, turned out, I wasn't; My illness had become worse. I attempted the same Tuesday and Wednesday (the 17th & 18th); However, I was unsuccessful. I visited my doctor Wednesday the 18th and was diagnosed with a bronchial virus. Due to extreme cold weather conditions & in my efforts to heal & properly medicate myself, I decided to stay indoors & rest. However, I continued to contact Andrew informing him of my status. The conversation went like this... Me: "Hi, is this Andrew?" Unknown man: "No!" Me: "Is Andrew available?" Unknown man: (No response) Me: "Hello" Unknown man: (Yelling) "Andrew!...Get in here!...This is that retard with the Altima!...You tell her that if she..." I was totally shocked and surprised at the derogatory word that was stated to Andrew to describe me. I could not believe I'd just heard that. It was all the same as if I'd been called the "N" word. Still in awe, I did all I could to maintain composure. Andrew: "Hello" I thanked Andrew for waiting for me possibly as long as he could the previous Friday (the 13th). I further explained what my challenges had been in picking up my vehicle (their business hours and my illness). I told him that I will have to receive my supervisor's approval to leave work early to get to the shop. He also told me they would be willing to release my car to someone I select as another option in retrieving my car. I told him I will give him a call Friday once I spoke with my supervisor. He said ok and we ended the call. Andrew was just as pleasant and professional during that phone call as he has been since our very first conversation. I immediately called back to confirm that Frank was the person who answered my initial call. In which case, Andrew confirmed that it was, in fact, Frank. Out of concern of retaliation & since my car was still in Metro's possession, I decided it was best to refrain until after I gained possession of my vehicle. While I was there, I heard Andrew call Frank "Dad". Frank volunteered to express to me that Andrew is the nice one. I happily smiled & spoke in agreement & grabbed one of Andrew's business cards from the counter. The repair work appeared to look fantastic & I was certainly pleased. I appreciate the patience & courteous service provided to me by Andrew & Bernie (he took the time to remove the ice from my windshield washers today). I also realized & appreciate the fact that I was not charged storage fees. Nevertheless, that does not negate nor compensate for the fact that Frank called me a retard to his son, Andrew, and can certainly benefit from a few courses in Professionalism, Proper Telephone Etiquette, Quality Customer Service, Sensitivity, and Slander (just to name a few) from Andrew and Bernie. Frank, you may want to mute the phone or hang it up before the next time you decide to call someone a retard or any other derogatory name. How about not calling them one PERIOD? Have more respect for yourself & others! Consider this advice a gift as the next person may not be so nice. Best Regards! read more

Fast and Furious?!? More like just plain Furious! Furious as in still waiting for a call back after two weeks! I was all but forced to use this body shop from Apollo Casualty Insurance, I had the claim check and was ready to bring my car in after much deliberation and hesitation on my part. However, they never called me back and have left me hanging. Use a body shop you trust and save yourself the time and hassle and just file your auto claims through your own insurance company when dealing with Apollo! There estimates are low for a reason! No body shop would cut their labor rates in half just to accomodate third-rate insurance companies! read more

My suv was hit... I was so upset...my insurance sent me to metro collision these guys rock!! My suv looks brand new and the service was quickly done....Thank you Metro Collision! read more

This place is horrible!!!!!!!!!! one after the completed their job in fixing the body of the car they messed up every thing else in between. the messed up my radio system they messed up my engine and my car is now worse and has to pay more then the body it self. the guy their is short temper and cused the hell out of me i shudve called the cops on him but im gonna sue his ass for the disrespect to his customer. read more