Review for Swish Dental - Bee Cave, Austin, TX…read more I've been a patient at Swish Dental, but my recent experience has been disappointing. Some of the front office staff come across as rude and act as if they run the place. I was promised that my order would be ready on 3/27, and while I understand delays can happen, the real issue was the complete lack of follow up. I specifically asked to be contacted--whether the order arrived or notand that never happened. I've been dealing with Edna at the front desk, and even after paying half of the total cost upfront, I still received no update. This is not acceptable customer service. These young office staff members would benefit from proper customer service training. Patients deserve clear communication, respect, and professionalism, especially when they've already paid and are simply waiting for the office to keep its word. Mathews

i found this facility really unprofessional. i went for dental cleaning and Dr Ferrante told one of…read moremy perfectly fine tooth which had filling done sometime back can be refilled refilling and she can put a crown on as material is harsh for previous filling. the tooth was not bothering me at all but ever since I got filling and crown done I have extreme sensitivity. To which Dr Ferrante is saying I can see a nerve specialist or endodontist. I never had any problem with this tooth before nor cray showed. No ownership at all. Very disappointed with Dr Ferrante. Also it is been 2 months still waiting for them to send me the cheque back for overpayment I have done.

HIGHLY RECOMMEND!…read more It's been about 6 years since my last trip to the dentist. I have a good amount of gingival recession & had a few areas of hefty tartar buildup. Everyone here from start to finish was fantastic. Jessica was my hygienist & I cannot say enough great things about her. I was upfront about my previous lack of dental care, and at no point during the visit did I feel judged or shamed. Instead we focused on building a treatment plan to get things back on track. I was seen by Dr Smith and I loved her as well! I was able to be very "real" about my story & what concerns I had. Nothing was overly sugar coated, but there was no guilting either... I felt like the whole experience was a team effort to figure out what needed to be done to address my particular needs. Due to multiple issues regarding my oral health, the recommended plan of action was a debridement to allow for a better assessment at a follow up visit. They were even able to accommodate the procedure same day, which was awesome because I know it took a fair amount more time than a routine prophylaxis. As far as a debridement goes, it was about as "gentle" as you can get. Jessica made sure I knew to signal her at the first sign of discomfort, to add additional numbing agent. And the local anesthetic used was super cool, applied topically & lasted only ~15 minutes versus hours walking around while obliviously drooling on yourself. Jessica was efficient & encouraging, she educated me on how with enhanced home care & more frequent cleanings, my periodontal disease has a good chance to be managed. Overall, it was a very positive & constructive experience, which is exactly what I was looking for. The front desk staff was fabulous. Dr Smith was obviously well educated & had a great "bed side manner". Jessica was the highlight, cannot give enough kudos to this gal. Thank you BEE CAVE SOFT TOUCH DENTAL!! See ya in a few weeks.

Recently changed dentists. Dr Patel has been outstanding with administration of local anesthetics…read moreand even more outstanding with her ability to give a perfect bite when creating a crown. I'm 77 yrs old and never have had a crown with a perfect bite first time around. The staff is fantastic. Most notably Selma: a hygienist extraordinaire. You'll never forget your appointment here. The office staff is on top of everything. I'm glad I made the change.

I am writing to share my concern about my recent appointment experience…read more I contacted your office because I needed help scheduling my dental exam and cleaning due to my limited time before travel. Instead of feeling helped or understood, I felt that I was treated in a rude and dismissive way, as if I did not understand what was being explained to me. Later, my appointment was canceled without receiving confirmation from me first. I understand that emergencies can happen, but I was not able to check my phone or email during the day. When I arrived at the office, I was again met with an unhelpful and rude attitude. Because of this situation, I lost valuable time and was left without enough time to schedule my cleaning somewhere else before my travel. This was a very disappointing and stressful experience. I believe no customer or patient should be made to feel this way. I hope this situation will be reviewed and that communication and customer service can be improved.

READ THE REVIEWS OF THIS PLACE!! Been going here since I…read morewas in middle school, Recently went again and had a terrible experience, the past two times I went here I was dismissed and given terrible service. I figured maybe the dentist was having a bad day but I decided to check the reviews and WOW. I had no idea I had been going to one of the lowest rated dental offices in the area but I certainly had that feeling! The staff are dismissive, they don't care about your time or you at all. Did I mention after going there for 18 years when I called to set the appointment they told me I had never been there before because if I did they would have my records... Yep they lost all of my records. They insisted I was confused, I got my wisdom teeth taken out there for cripes sake! It was a laughably poor experience and I'm so glad to be going to a new dentist now. READ THE REVIEWS OF THIS PLACE!!

Great dentist & great staff. Look for Karen, she will be glad to help you. They are very good with…read morechildren. Ask Karen about their first patient special so you can give them a try.

From the owner: Dr. Amatya is a dedicated family dentist with a passion for providing compassionate, high-quality…read moredental care to patients of all ages. With her extensive experience and gentle approach, she strives to create a comfortable and welcoming environment where every patient feels at ease. Dr. Amatya continuously pursues advanced education in the latest dental techniques to offer her patients the best care possible, focusing on building long-term relationships based on trust and excellent results. After graduating from Boston University Henry M. Goldman School of Dental Medicine, she practiced in Pennsylvania and Texas for over 10 years. Her journey in dentistry started in Bengaluru, India, and she practiced in Nepal for 4 years. Dr. Amatya also volunteers in community outreach by providing free dental checkups for those in need in Austin. Dr. Amatya believes every patient deserves personalized care tailored to their unique needs and goals. She takes the time to listen and understand each patient’s concerns, providing them with clear explanations and guidance to make informed decisions about their oral health. Her commitment to patient education empowers individuals and families alike to maintain healthy, beautiful smiles for life.

My main dentist wasn't available to help me with an urgent issue due to his health…read moreissue/retirement. I contacted paradigm dental and they got me in next day. I arrived there today and was a bit anxious.. but WOW... I can't say enough about this practice. Here is why: 1. Great front office assistant; she got me in fast.. even though I wasn't an established patient. 2. I am a cash pay patient for dental work; they didn't abuse me; just charged me a fair amount for only necessary work. They told me up front what the charge would be and didn't try to destroy me financially. Honest! 3. Dr. Wood was my dentist; a female dentist with a kind heart, incredibly smart, understanding of my needs, smooth and steady hands... she worked meticulously to make sure no remaining decay was present; she got every area of decay removed before installing the cavity filling material. 4, ZERO.. absolutely ZERO pain. And afterwards; the tooth felt perfect in my mouth; no high spots, no pain: perfect install. She even had to remove two old metal cavities and reconstructed the entire tooth. I am delighted by the care I received here... from the front desk to the dental assistant Daniel, to Dr. Wood... thank you! Oh.. and I also had my 3yr old son with me. He was a good boy and they let him sit in my room and watch YouTube on my phone; they made everything easy. They even kindly removed my son from the room (with grace and care) when I had to have an x-ray.. careful to spare my son of unnecessary x-ray exposure. If you are looking for an exceptional dental practice, I would totally recommend this place. Zero Pain, honest, no unnecessary billing/procedures... just competent professionals that do a great job. As a result, I am sending my 82 yr old father here in 2 days for a chipped tooth. Why? Cause I know Dr. Wood will do another outstanding job for my family member at a fair price.

Well-run dental practice of Drs. Mike and Mark Shalaby. High quality, compassionate dental care is…read morepracticed in a pleasant, modern facility.

My family and I have been going to Dr. Ramirez for years now. Him and his staff are amazing and…read moreknow what they are doing. They make going to the dentist a pleasant experience. I've had several procedures done with Dr. Ramirez and now I'm doing veneers. Dr. Ramirez is a perfectionist and truly cares about his work. I'm thankful for him and Yvonne!

I called in with a toothache and Dr. Ramirez and his staff got me in right away. They were very…read morethorough and professional, as well as kind and comforting. Definitely my favorite dentist in the area. I'm now looking forward to getting the rest of my work done. Thanks guys!

Unfortunately, I've had multiple bad experiences here where xrays have been taken in a time frame…read morethat my insurance does not cover. If their team would let me know the extra expense would not be covered, I would have the option to make a decision on the matter. Instead, I receive an out of pocket bill after the fact. I also experienced them trying to upsell services. Will not be coming back here.

Dr. Cook and the whole team go above and beyond to in every aspect. My 9 year old daughter (who…read moreisn't a big dentist fan) had a cleaning today and she had the best experience, even saying she noticed everyone was so nice and happy that the most love coming to work each day. I cannot recommend this place enough and am so happy we found them. Thank you all!

I'm in Austin visiting a friend and I had a tooth flare up. I spoke to Nicole and she helped work…read moreme into their busy schedule. The dental assistant, Angela, was awesome. She was patient and extremely personable. Then she got Dr. Tom and he was thorough and diagnosed the issue that I'm having addressed when I return home. Great organization! Very professional! If I lived in town they would be my dental office.

Lovely staff. Waited with assistant taking photos, showing me the equipment, patient amenities and…read moreasking me about my dental goals for 65 minutes before I saw a dentist for a 'CONSULT' appointment. Spent additional time talking about a treatment plan and budget. Was offered a quote and plan if I waited another 10 minutes. I asked if they would e-mail it as my husband had been waiting in the car for almost 80 minutes. Never received a plan by email or by phone. Their LACK OF PROFESSIONALISM regarding my time and the SUBSEQUENT LACK OF COMMUNICATION speaks volumes about their management and philosophy. BIG WASTE OF TIME! Many other excellent dental offices in the area.

Dr. Byrnes completely transformed my smile! Her entire office was so friendly and made the…read moreprocedure as pleasant as possible. Even though I was nervous about such a big change, Dr. Byrnes explained each step and let me "try" my smile with temporaries before completing 10 veneers for me. I couldn't be happier!

Had a great first dental experience for my one year old and the best cleaning here with Dr. Byrnes!…read moreThe office is clean, the staff are friendly and I left feeling very taken care of! Would highly recommend Dr. Byrnes and staff at Austin Hills.