Easy to get. Impossible to cancel service. No human available after 7PM. Paperless billing doesn't…read moregive account information needed for voice-mail services. After 5 days, still jumping through hoops trying to get my account canceled.

The worst customer service. Call in, get transferred wait on hold, wrong department, transfer…read moreagain, wait on hold, get a new contact number, call that contact number and it says they only take web form submissions, write my request but doesnt go due to character limit, shorten it but referal credit gets denied but for a different referral I was asking about. Called again and after almost an hour they say you need to call the referral dept at this number that does not accept calls. Why did I waste so much time chasing a referal that they pushed me into when I was moving from my old house. Maddening! Orange County area. I am not a sue person but this is how class action suits start. They straight up lied to me and the new person moving into my house.

One month service now and it's mixed. Installation went smooth and the employees I dealt with were…read moretop notch. Today we have an outage and it's going on 5 hours with no update. Have two people that work from home and it impacted us. Can't reach a live person to see if it will be down tomorrow in order to make work plans. Understand everybody has glitches but need a better system on informing people about outages. Still won't go back to cox.......yet.

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

Amazingly clean work and very friendly/responsive service. Farbod walks you through the set up so…read moreyou know how your home network works. He also provided me with access to home network software and walked me through how to manage. He made it very easy. I have very strong WiFi signal in every corner of my home and backyard! Will be using him for all networking projects!

Service was outstanding . I appreciate how Frank took his time to explain the details of my new…read morenetwork . The TP system he installed for my backyard was exactly what I was looking for . Now I can enjoy my backyard from a distance with tvs, lights and speakers . Well worth the investment . No need to worry about bad or slow WiFi issues . The access points work outstanding .

You ask "what could improve?" Well when you make an agreement on a monthly rate for two years, and…read moreyou break it in 9 months, that's an area to improve. Additionally, cable service is spotty. Had to change internet carrier for the same reason. We've been with Cox for many years, but it seems we may have to find a different provider. Sad, I wish Cox was better.

RIDICULOUS WAITING ON THE PHONE.. you would think for the amy of money people are paying they would…read morehave MORE REPRESENTATIVES WITH GREAT KNOWLEDGE. Some are extremely lazy.. they love to blame the wind, or the sunshine or a made up accident.. some even try to blame your router.. so you will lease theirs !! WHAT A RACKET!!

The so call customer services is horrible I was on phone for about 3 hrs. On and off with 4…read moredifferent people and every time they put me on hold and they disconnected me. I pay about $300 a month and a great customer for several years but no more Both TV and internet are sucks and I found other firms for half price Not a good people to deal with I guess they are too big to care about their customers So so sad

I've been with GeoLinks for more than 3 years and the few times it's gone down they were able to…read morebring it back up right away. Their staff is always helpful. I have their least expensive service and I'm able to stream whatever I want and use my cell phone without walking around outside looking for a signal. I would highly recommend GeoLinks, great reception and outstanding service.

The absolute best service ever. Our church needs reliable internet connection, Especially now when…read moreservice is being live-streamed and video links to YouTube. We are never disappointed by our service and can count on reliable- super fast connectivity. Thank you all and God Bless.

We've been with FTS for about 3 years now and have little to no issues with service. If ever we had…read moreany issues, a momentary downtime or maybe slow down in speeds, Franklin, was always a phone call away and addressed it personally to correct it. Would recommend to any small to big offices in the Gardena area who's looking to internet and phone service.

We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they…read moreare the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!"). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

I was referred to Kurt and was told that he was super knowledgeable about networking and cabling…read more When I called him to fill him in with what I wanted to have done.. he gave me lots of insight on what he does and what his opinions were about my situation. When we finally scheduled a date and time for him to come he was prompt with his arrival time and also quick with all of his replies. He was able to move my modem and router to a new area which was what solved my issue and he did the job very clean and professionally. I would definitely recommend him to anyone who needs networking problems because he will definitely help you get it done. A+++

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.

Daniel came recommended from a friend. He was fast and responsive to my requests. Highly…read morerecommend.

I highly recommend Daniel to fix any computer problem you have. He ordered all the parts needed to…read morefix my computer and then put them in when they came in. Unfortunately one of the parts wasn't working properly when it came in, but that was not due to anything Daniel did,but was the fault of the place the part came from. Daniel reordered the part and then repaired it again from scratch. Two weeks later, today in fact I noticed that the cover was not closing flat on my computer so I took it in to him today. Daniel patiently took it apart to find the problem .He did find a screw that was loose and he tightened the screw. I think Daniel is extremely thorough and will always take any computer problems I have to him in future.