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    LAE Locksmith Downey

    5.0 (5 reviews)
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    7 years ago

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    Yonatan R.

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    6 years ago

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    6 years ago

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    7 years ago

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    Yonatan R.

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    15 years ago

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    Ask the Community - LAE Locksmith Downey

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    Garcia's Garage Door And Repairs - FULLVIEW black on white laminate glass

    Garcia's Garage Door And Repairs

    (171 reviews)

    The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

    I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

    Sam's Garage Doors - Wall garage opener with time and temp display

    Sam's Garage Doors

    (1.5k reviews)

    I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

    Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

    Joel Garage Doors

    Joel Garage Doors

    (407 reviews)

    It has been about 2 years since Joel came out to do a repair for us. Our garage door is probably…read moreabout 15-17 years old minimum so it's going to have some problems. Last time Joel added some support "struts" to the door and this time in a completely unrelated repair he replaced the door spring which breaks over time with age. I was lucky to catch Joel between jobs and he came out within 1-2 hours. We have security gates and had good communication with him on text to get him in. He is a super nice man and efficient worker. He finished the repair in about 15-25 minutes. I did not have enough cash on me to pay him the exact amount, so he told me to forget the relatively small difference because we are repeat customers who will call him again as need--that's how a good businessman does business. Hopefully our old door will last a while longer, but if it needs another repair or to be replaced, then we will definitely call Joel. If you need help with your garage door, we definitely recommend you give Joel a try.

    Called and asked to receive an estimate due to my garage door not opening anymore. Employee stated,…read more"Do you want to get it fixed? Or do you just want an estimate?" I replied that I would like an estimate to see how much it would cost before I decided if I can get it fixed. I was told to text him photos of garage door. I texted him the photos and video of the garage motor. He stated it look like I needed a new garage motor. When I questioned him why he never responded back. In addition, I told him that my sensor had been knocked down and when I hold the garage opener down the garage door opens completely and if I hold down the button again it closes completely. Rude on the phone, non responsive on text after I asked why he thought I needed a garage motor.

    LAE Locksmith Downey - locksmiths - Updated September 2026

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