The service is fantastic. I didn't pay attention to their hours the first time I went and went…read morecloser to closing. They didn't even tell me they were closing in an hour. They asked what I wanted and I asked for a Mani Pedi. They did both! Two different people- one did my manicure the other did my pedicure. The vibe was very luxurious and classy. Everything was so clean and no dust in the gel dryer. They even do waxing and lash extensions !!

Tried this salon for the first time to have a gel removal and manicure. I received a $10 coupon as…read morea first client! The salon is very clean and nicely decorated. Umi did a good job to remove the gel. My nails are almost smooth, like natural, after she finished. They were up front and honest about the products they use for my future reference if I get the gel put back on. I would likely return since they were so nice.

Not the high quality pics they post…read more Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment

Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

I'm doing another review, but this time, for a specific nail tech. I've worked with Cheyenne…read morefor...like 6 months now? She does an absolutely amazing job, and she cares so much about making sure I'm happy. She's so fun to talk to, and she GETS ME. My nails always look amazing, and she's always down to try whatever crazy idea I have. I absolutely love working with her, and I'm afraid that by telling everyone how awesome she is, she'll become too busy for me (but I'm no longer gatekeeping!)

Came to VA to spend time with my kiddos. I wanted to take them to get their first pedicures…read moretogether. I researched & found this place. It's very pricey. It's located across from Short Pump mall. The young lady at the desk was very friendly. We got drinks and snacks, which I thought only came with the expensive pedicure packages that I got for my kids, but I found out that they give them to everyone. Guess I paid extra for the flowers in their foot soak. Next time I will get a regular pedi for them. My daughter & I got gel polish. My son got a buff. Every single thing costs extra. When we checked out, I paid over $200 before I even added the tip. Very expensive, but it was worth it to see the smiles on my kid's faces. I would go back & just get gel polish with the regular package next time.

Absolutely amazing service by Teresa - she was efficient and I think she created the best round…read moreshape out of all the nail techs I've been to. The interior is nice and clean but surprisingly busy for a Wednesday - then again it's the Wednesday before Christmas so maybe it should have been expected. I came with my fiance's sister and she was getting her nails done for the first time ever. Overall a great experience and high quality for being done in such a timely manner. I'd definitely come back, though I'm not often in the Richmond area. While I got natural nails with tip extensions this time around, they have a large color variety so It'd be fun to get something colorful or shiny next time.

They always have appointments available for both manicure and pedicure. I've been going to Yen for…read more3 years and every experience has been consistently good. Busy but relaxed atmosphere. Thanks Yen!

I love this team. I have always been taken of so promptly…read moreand with care. They are my go to team!

My girl Nancy hooked me up with the gel pedicure! I visited this place on a whim and loved it. It's…read morea small humble shop and the staff have great customer service. It's a nice ambience and Nancy took great care of me--the massage in the pedicure was Ah-Mazing! When I'm in the area I'll be back, I may just make the trip for pedicures! ‍

I'm almost a year now without a manicure that chipped, pulled or didn't last me at least 4 weeks!read more

This is for Jen and Sydney. What I witnessed today was appalling. The moment a paying, tipping…read morecustomer walked out, you gossiped about her politics--and then Sydney made vile remarks about the death of Charlie Kirk. That isn't just unprofessional, it's cruel and inhumane. Customers come here for service, not to hear you mock the dead or trash people behind their backs. The only reason I've returned is Ellie--she is talented, professional, and the best tech I've had in years. But after today, I question why I'd spend another dime in a salon that shows such contempt for its customers. You aren't losing me as a customer over politics--you're losing me over morals. This isn't about opinions; it's about basic human decency, and you failed. If this is how you speak about your clients, maybe you don't deserve them.

I always go to anna and she's amazing, honestly i wouldn't want to go anywhere else :)read more

Done-- I love the service however they over charge you - I questioned it because there are signs…read moreeverywhere to if you have questions .. I was told I was being charged for things I didn't get - cut down, full leg and full face waxing and the charged for gel, French, design and art!! 90.00 for items I didn't get -- and the employees response was Nothing is free here -- and she left .. extremely rude -- I will not be back !

They got me right and I showed them the picture Amy did a great job she was very friendly and and…read moreneat with her nail art I will be back I was very clean inside the have refreshments and they were very welcoming

I love my technician Dany! She is the best! Very professional. Always greets me with a smile. The…read moresalon is beautiful and pristine. I am always happy when I leave Ruby Nails.

Been a customer for 10 years. I come weekly. Appointments are a must and make them well in advance…read more Books up fast. One of a kind nail experience. I have never found any place like it. No fake nails! The sugar scrubs are homemade and absolutely the best. Same with the foot cream. Brittany and Nikki are the best. Super customer service focused. First time there get a moisture maintenance treatment for free. You will be hooked!

Their body scrub is the hands-down best body scrub I have ever used. And I'm a true body scrub…read moreconnoisseur! It leaves your skin, super soft and silky. I believe they are handmade at the store also. I haven't received any nail care there yet before.

I've been a customer here for a little while now. I've seen Savannah every time. She does a great…read morejob, is honest, and the price is fair. Last time I had a simple builder gel manicure, pictured in this review is what it looked like 3 weeks later, after the gel was removed, and today's manicure. Yes, these are my real nails. Savannah makes sure to be gentle and keep the integrity of my natural nails. All of the techs seem to be excellent at what they do. The atmosphere is laid back and the owners are super nice.

I am shocked by the bad reviews here! I've been coming for 2 years and everyone that has done my…read morenail has done amazing jobs! Arryella does INCREDIBLE every single time! Everyone is friendly and they try to get to know their customers.