This review is for Ashu who is a microblading and eyelash technician here. She does my eyelash tint…read moreand lift and I absolutely love her work. Booking an appointment is simple, you can text Ashu and request the location as well as her availability (she travels to the SP location). She is very clean and gentle when working on your eyelashes. I highly recommend Ashu for eyelash lifts/tints/microblading services.

Just moved to the area and had no idea where to get my eyebrows done. She did an amazing job. I…read moreloved how peaceful it was inside. Pretty painful. Not a lot of redness after. She even did a little massage with Aloe. It was a little pricy but for the service it was worth it.

I recently had the most lovely appointment here with Vinitha! I felt so warm and welcomed from the…read moremoment I stepped into her salon. She first threaded my brows and upper lip quickly and painlessly. They both turned out great with no redness or irritation at all. She then did henna on both of my hands and I couldn't be happier with the result. Ive since been out exploring Madison (I am from out of town) and I don't think I've ever gotten so many compliments on something in such a short amount of time! She put so much thought and care into it all and we had such a wonderful conversation while she did them. I also found two beautiful bracelets that were reasonably priced that I just couldn't bring myself to leave without. I have two year old twins and rarely get time to do things for myself, so this appointment was very important to me and I couldn't have asked for a better experience! I truly felt like I never wanted to leave and have felt so great about myself ever since. I highly recommend her for any one of her services. This is a true hidden gem and I'm so grateful to have found it.

Horrible hospitality. I would never recommend to anyone to go to this place. They just don't know…read morehow to do business and treat customers well. I hope they first learn how to do business. The owner's assistant is still in the learning phase, she just spoilt my eyebrows and made it look uneven. She couldn't even fix it later. I came home with uneven eyebrows. The assistant is so not friendly and doesn't understand what you are trying to tell her. If you love your eyebrows; I wouldn't go here ever. The owner is such a liar when asked her why I can't redeem a gifted Group on, she said it is only for new customers and she has been in the business only for 2 years in fact her website and in reviews people mention that it is in business since 8 years. Such a cheat!!! Lying to your customers is duping your business. Also, FYI owner, if you don't want people to use Group on then just don't do business with Group on and make people hate Group on or put a board in your Salon that describes your stupid policy. I am 9 months pregnant and she made me go through the hassle of calling Group on customer service for a refund. What kind of hospitality is this for pregnant woman specially ?! Such a SHAME!

I started as a customer at Velvet Waxing Studio several years ago, starting at the original…read moredowntown location where Tracy, the founder/owner, set the gold standard right from the start. That means A++ skill, professionalism, efficiency, and attention to detail. More recently, I've been seeing Emme at the Fitchburg location. I'll leave out the personal details of my services, but I appreciate that they work quickly, maintain truly exceptional cleanliness throughout the spaces, and are very good at reading the room--friendly enough to make you feel comfortable, but absolutely able to match the customer's preferred style. For me, that means less chit-chat and more "get down to business," especially since I go through these appointments without pain suppressants. Velvet continues to earn 5 stars.

I usually come in for a Brazilian with Whitney, who is phenomenal, but last night, my appointment…read morewas with Idalys. I was a little nervous purely because of routine and familiarity. Idalys did such an amazing job, she was great! She used a mix of hard wax and soft wax. She made the experience really comfortable and safe. The service was done after 20 minutes. My favorite thing to do every appointment is go to the bathroom and look at the new affirmation card by the light switch.

Ellie is so sweet & friendly. I love going to see her to get waxed. She is quick and so easy to…read moretalk to! Love her new location. So much light and love her decor!

I have nothing but positive things to say about this adorable waxing studio. Their online booking…read moreis super easy. I booked my brow tinting and brow wax appointment a couple weeks ahead of time and had no problem finding a time that worked. When I got to the studio, it was very cozy and inviting. Ellie welcomed me in and had me fill out a short questionnaire for new clients. We talked about what I wanted in terms of shade for my tinting, and she matched that perfectly! My brow wax looks great too, I am so happy with everything. Ellie is so sweet and very professional. I'm beyond excited that I found this place, I'll definitely be back.

I've had more meh experiences here than good. I think the quality of service varies GREATLY based…read moreon what tech you get, but the prices will stay the same (expensive). I'm fine paying more for higher quality products which I do believe they use but I think they should vet the techs a bit better.

Let me tell you about my wild adventure at this so-called "bougie" salon. Buckle up; it's quite a…read moreride! So, I had a 3:00 p.m. appointment on June 20th. First, they asked for my credit card info just to have on file. Not sure if they do that to everyone or if I looked extra suspicious, but who feels comfortable with their card details floating around some random salon? Not me. Anyway, I arrived, and they shoved a notepad in my face, making me read and sign a waiver at lightning speed. A waiver for a salon visit? This place was already giving me "sign away your firstborn" vibes. The kicker? If I sued them over COVID-19, I'd have to cover their legal fees too! Just a heads-up: read before you sign anything here. Despite their "Bougie" facade, there was nothing upscale about this joint. The dress code, at least for my tech, was highly questionable. She wore a dirty old bra with a worn-out tank top and shorts so short they constantly migrated to her crotch. I asked for a "professional" tech and was assured mine was top-notch. Professional? Not in this universe. When we got down to business, I asked for almond-shaped nails, but we settled on round since my nails were too short. The polish removal process was a marathon--30 minutes!--and then she started trimming my nails without looking, slicing into the skin beneath them. Ouch! I yanked my hand back, not keen on sacrificing my fingers today. She just stared blankly at me. Fabulous. Filing my nails was like watching a toddler color outside the lines. Then, she dropped the bomb: two of my nails would be square-shaped. Excuse me? I said no, but she insisted. So, I borrowed the nail file and demonstrated that round nails were indeed possible. Without a word, she walked off to another tech and complained. Cue the drama! The "master nail tech" stormed over, shouting, "Hey, hey, hey!" (That's not my name, by the way). She launched into a tirade about how clients don't file their own nails. Felt like I was back in kindergarten getting scolded by the teacher. Finally, I asked her to trim my cuticles. Instead of using a softener or water, she just yanked at them dry. It was like watching someone prune a cactus with their bare hands. I asked if they ever used a softener, and she bluntly replied, "No." Charming. As I complimented her nail art (because why not try to be nice?), my manicure wrapped up, and I was left alone waiting for my pedicure. That's when the salon manager approached me and said my nail tech didn't feel comfortable continuing and that I needed to leave. Shocked but not one to make a scene, I prepared to pay for my crappy manicure. As I took out my credit card, the salon owner suddenly got hostile and threatened to call the police if I didn't leave immediately. WHAT?! I was just trying to pay! She stormed outside, so I followed, phone in hand, ready to record. They charged me $4 extra for the nail polish remover, likely because I was a "special" white Ukrainian with a heavy accent. As the owner ranted about a "language barrier," I couldn't help but laugh at the absurdity. Outside, as I recorded on my phone, the owner bizarrely wanted me to take some other client's used water bottle and claimed I had a language barrier. Lady, I understood everything perfectly: you overcharged me, refused me service, and acted like I was the problem. Newsflash: it's you and your "bougie" salon with anger issues. By the way, it turns out I'm not the only one who's had a run-in with this place. According to Google reviews, being booted out seems to be their favorite sport, right up there with charging extra and providing subpar services. So, to anyone considering a visit to this "Bougie" salon, beware! You might find yourself signing away your legal rights, dealing with a tech in a dirty old bra, and being yelled at by someone who thinks "Hey, hey, hey" is your name. And if you're really lucky, you might even get kicked out and overcharged, just like me. Cheers to finding a new salon where the only surprises are the ones you actually want.

Ashu did a wonderful job with my lash lift. Super convenient to get it done while I'm also in for…read morethreading.

This place is my go-to for a brow clean-up. I get my brows threaded, and this service only costs…read more$13. They always do a good job! I always walk-in, and if busy, I usually wait for only about 10 minutes. The service itself is also only 10 minutes long. The staff is really nice and they always hype me up afterwards! They have made some mistakes before, such as removing too much hair between my brows, but they are open to comments and listen to my concerns.

There's no one better than Lulu when it comes to brows. When I first started seeing her for waxing,…read moreher precision and stellar attention to detail was what gave me the push to pursue permanent makeup with her. I really appreciated that while I had asked for microblading in the beginning, she was really truthful about what worked best for me and we ended up with powdering, which definitely was the right choice. When it comes to do anything to your face, you'd want to choose the best and without a doubt, she has exceeded my expectations.

She does an incredible job of listening to your concerns and wants. Excellent service.read more

Shawn was very professional and accommodating. I made a last minute appointment and she was able to…read morefit my lash and eyebrow services in before my wedding day. I am so happy with how they turned out!

I am really unhappy with the lashes I received when I came. I asked for short/medium length, to go…read morewith my natural lashes. I have short but curly eyelashes. I get these lashes that are too long for my eyelashes, so they don't look right. And they're straight. So they're starting to curl unnaturally, and curl into each other. Plus, so many had fallen out after a week I had get them refilled. Luckily, I went elsewhere and they were able to get me done correctly. If you have eyelashes that are different from long and straight, beware!

Provide gentle and professional service! And amazing, lasting results. I highly recommend.read more

I refer anyone to this place. Kristin is very friendly and professional. I completely trust her.read more

Fatima is my waxer and we chit chatted while she cleaned me up. She was very professional and fast…read moreand I'm part of the loyalty program so I got the monthly program discount. Needless to say I will be returning. Overall great experience, I have visited many other locations and this one is just in line with other wax the city's! If you want all hair gone I recommend!

I went there before and it was pricey but good. I went there another time and I was closed 1 hour…read morebefore when they were supposed to.