They had the yarn I needed & sent it to me quickly. Very efficient & timely. It's nice to know if…read moreI'm ever in Spokane area I can get my knitting needs easily.

Shipping times on website are utter BS…read more I've ordered from here three times. Not one single time has my order arrived in the time promised. Not for small things or for large expensive things. Customer service is unreliable. First time was a few years ago, just fiber. Not on time. Small order, not a huge deal. Second time was late last month, a spinning wheel. Ordered on a Friday, website said it would be to me in less than a week. I made plans to take a class with the wheel. It took so long I canceled my class sign up because the wheel did not arrive in a timely fashion. I called and the system hung up on me, called again and when I pressed button for customer service it again hung up on me, I emailed, messaged on IG about it, no response. Third time I called a couple days later, I finally got through. Wheel had to be shipped to them first, then they forwarded it. It got to me two weeks after I ordered it, too late for my class. I open it... and it is the wrong wheel. Manufacturer sent them the wrong thing. They call Kromski. No response. Three days later after the weekend I call and pressure them. They call Kromski. Kromski says I have to send it back, which I do within an hour of receiving the shipping label. Told them I expect the correct wheel sent ASAP. Kromski says they won't send me what I ordered until the one I returned shows up - which could be never, I don't control the post office, and I kept insisting they send me one now, they'd had my money for over two weeks. Only once I threatened to cancel my order and either get the right wheel from a different retailer or a different wheel from a different retailer did Paradise Fibers step in and insist that Kromski promptly send me the right wheel. But they did at least finally step in in my behalf. Eventually. So I just ordered expensive accessories for said wheel last Friday since customer service had eventually done the right thing last time. Website promised delivery by tomorrow (four days after order.) But I got a notice that the most expensive item is again back ordered, due in 7-10 days to PF, and they are holding the entire order on that item, so I won't see any of the stuff I ordered for at least two weeks. In short, their website lies hugely about when you'll get your stuff, and customer service is hit or miss at best. This will probably be a shop of last resort for me from here on out. Their selection is great but I simply can't be sure if they actually have what they say they have, or when it will arrive. It's too bad, as it is in my state and I'd prefer to keep my dollars relatively local. But three times is too many, especially on expensive equipment.

Very fast service for a very good price. I had my uniform done here and the quality was amazing…read more Will definitely be returning.

Jeananne and GGC Embroidery are amazing!! If you have…read moreEmbroidery or patch needs look no further!

Esther was amazing helping me with finding supplies for Tunisian Crochet. Amazingly they offer a…read moreclass for this style of Crochet. Excellent selection of yarns, tools and notions, also has wide variety of colors and types of fibers. Just make sure you visit both rooms, I would've missed the other room if she hadn't taken the time to help me find all my needed supplies.

I have yet to receive my "add on" item of a yarn bag. After several emails and leaving customer…read moreservice phone number a message, I had yet to receive a response to my problem. Opened a claim on PayPal now.

I really don't like to give poor reviews. But I need to do that today. The Stitchery on Regal is…read morethe minimized shop formerly operating as Regal Fabrics and Gifts. I was interested in the long arm quilting service. I looked into the shop first before bringing 3 quilt tops in. The shop is filled with many many custom quilted and embroidered quilts which are lovely. However, they were not quilted by the owner of this shop on her machine. Pretty display, but misleading. I should have paid attention to that detail. When I received my 3 quilts, I was pretty devastated by one of them and very disappointed in the other two. The one had quilting that overlapped and also butted up against the previous row. The backing had a rather large area that was very buckled. I had to hand stitch those down. The large buckles were 9" and 10" long respectively. Plus 4 other areas with 4-5" buckles. A substantial mess and undertaking to try to make this quilt usable. Another quilt had cuddle backing that another master quilter said had been stretched slightly during quilting which resulted in a puffy top. (Once the quilt is removed from the bars, the backing goes back [i.e. shrinks] to its original size which causes the top to puff between the quilting stitches.) The owner tried to say it was my fault because my seams weren't straight and the top wasn't flat. Both untrue as I am a longtime quilter and a confessed perfectionist and I have NEVER had this issue with a quilt in over 20 years. All the quilts had the excess fabric & batting trimmed. Unfortunately she trimmed into the quilt top. Not a lot, but changed the edge enough on a borderless quilt that points were buried in the binding. Big no no for me. I'm giving her 2 stars instead of 1 star because she did refund me the amount I paid for the actual stitching only on all 3 quilts. A more conscientious owner would have refunded the entire amount paid. All fellow quilters know the amount of money, time, love, perfection, and sometimes agony that goes into every precious quilt top. Machine quilters are not all equal! There are lovely machine quilters out there that devote their time and expertise to give you a final product worthy of all the effort you poured into the top. Heartbeat Quilting is one. Just sayin' !!

I have been coming here for a few months and now believe I should NOT have based my previous 5-star…read morereview off a quick first visit. Subsequent shopping trips have not been pleasant, and I'm just sick of the uppity attitudes here. Even though I consistently make pretty decent purchases, I was recenot treated well at all. Rude, short words and a hurry up and get out attitude. Icy, really, and by (someone I believe to be the owner?) at that. I really don't understand this treatment, but I'm honestly not going to worry about it. I just won't be back to shop and will gladly take my business elsewhere. Likely online or just a few more minutes up the road in Spokane Valley. I also recently had two quilts quilted using their new longarm service, and found a lot of horrible mistakes on both the back and front of these quilts (that are gifts). Please see attached photos. These are obviously not able to be redone. Their machine quilting experience is obviously too new to be decent. Last time I was in the shop, the computerized machine was sewing along unmonitored on autopilot. So very likely personal attention to detail is not on their priority list. Sad when working with handmade items that mean so much to the people bringing them in and trusting them to take the utmost care and respect. For a shop that never seems to have anyone else shopping in there every time I visit, they sure aren't winning any repeat customers treating customers or their beautiful handmade work so carelessly. Very disappointing and honestly? Very irresponsible.

I know a few people who've used this store for shirts and uniforms. Great customer service, kind,…read moreprompt and professional. Worth the drive from west area of CDA or Hayden. 5 stars.

Highly Recommend TPI Embroidery for your customized apparel. Kelsey is very passionate and…read moreknowledgeable about their many clothing options. They do great work, at a very competitive price and provide Excellent Service, so put them first on your list of companies to consider!

Worst contract team ever. I wouldnt use these guys again if you paid me. Laurie Cunningham is…read moreespecially rude. Uninterested in fixing the issues they caused. I lost customers over their incompetence. Do yourself a favor and just go elsewhere. Management never returned calls or emails.

I was the embroidery manager until recently... Great place to work, employees are very kind and…read moregreat to work with, owner is so kind,

Carol does amazing work. She was able to help my son get his tux completely altered, perfectly for…read morean important occasion. Thank you so much, Carol!

She was amazing. She hemmed some pants for my wife and had it done in great time and she's fairly…read morepriced. 10/10 we found our in-town seamstress!