Review for Mobile Truck at Lexington / 60th: The turnaround time of "up to 48 hours" was not honored. There was a sign at the location that clearly specified the turnaround time. After the 48 hour period passed, I checked the website frequently and noticed the turnaround time on the website changed from "up to 48 hours" to "72 to 96 hours" and then more recently to "1 - 4 days." The lab didn't even meet the revised turnaround time - it took 5 days for me to receive my result. After 48 hours, I tried to contact the lab using the chat support system to inquire about my results. The wait time to chat with an agent was always "1 minute" even after I waited 15 minutes. Clearly, the chat support was not properly staffed. read more

LabQ Diagnostics - Results in up to 48 hours promised. Actual turnaround time was 5 days. - Laboratory Testing Near Me - Brooklyn, New York

No clue on why this location has so many negative reviews. Ive been here a total of two times. First time i was seen within twenty minutes. Second time day before Christmas eve i was seen in a matter of 15 minutes. I think it took longer to register than to stand on the line. I got my rapid results instantly and my second results 72 hours after. They did put a sign saying it would take between 48-96 hours to get the result. Update: I showed up three days after Christmas after being exposed to a few family with Covid...it was busy as new year eve was that week. Anywho i think i waited longer because of the time i went. But they placed us on two different lines to get the line moving. After about 40 minutes of waiting, I was tested and 15-20 minutes after I had my rapid results. And two days later I had my PCR result. I honestly am still surprised on the negative reviews. read more

LabQ Diagnostics - Laboratory Testing Near Me - Brooklyn, New York

Union Square Location Do NOT use if you're looking for a quick PCR turnaround. While standing in line for a test, I was told I would receive results in 1-2 days and that was a lie. Once this company took all of my information, the confirmation email I received after said 5-7 days. What in Gods name am I going to do with a test result one week after I may or may not have had Covid? Oh, are you traveling? Your flight probably made several round trips before you'll get these results back. Seeing vulnerable family members? Not anymore if you're relying on LabQ! I understand right before Christmas had high demands but come on, be honest before you allow (likely thousands of) people to trust you to give them test results in a timely fashion. Shame on LabQ and similar companies for selling lies for our information and not providing test results in the promised turn around time. I still don't have my results back ONE WEEK LATER. Final comment and reason for two stars instead of one: you get to fill out the form while waiting in line to speed up the process. read more

Today at 11:19am my husband called customer service to look into the status of the specimen collected from me on December 31st. He was transferred to an individual named Mariah Marmol, who stated she was a supervisor. He spent roughly 46 minutes on the phone with this person, who placed us on hold at least twice, for 10-15 minute intervals. When she returned to the line it was like she did not remember what we needed, so she obviously wasn't placing us on hold to check anything. When my husband asked for my test status, Mariah Marmol kept referring to an older test that was taken on 29th and insinuating that the issue was with my testing "back to back". She then sent two links to my email from LabQ with OLD results showing that I'm negative, when I know that I am not. My husband is currently COVID positive and I have a 102 fever as I type this. Several of my colleagues have parents in nursing homes. This level of negligence could have cost lives. Mariah Marmol directed us to the speak with the testing site where this specimen originated, and we informed her that we'd already researched this, as this was the first thing we'd tried. When my husband asked about the whereabouts of the specimen taken on the 31st, she became defensive and irritated, accusing him of claiming that LabQ lost my test sample. I could hear my husband going back and forth, doing mental gymnastics trying to re-explain himself to her that he wasn't making accusations, but merely asking a question. I didn't like the way she was speaking to him, and I could see he was getting nowhere so I took the phone myself. Marmol stated that she *could* begin an investigation into the situation, but would not because she had no new information she could share other than what was discussed in the phone call, and that she would not send any emails. When I tried to tell her that I HAD an email from the LabQ site where I was tested with the QR code, dated 12/31 if she needed something more to begin an investigation, she proceeded to speak/yell over me for the remainder of the call, with canned Customer service script and refused to address any part of what I'd said. I requested to speak to someone else; a manager, or anyone who might be her superior. She wouldn't acknowledge my request to speak to someone else. I finally just hung up on her. We understand the current backlog, we get that accidents happen, allow for human error, etc. But If a lab is unable to account for a specimen because it's whereabouts are unknown -- please just own that. Provide a courtesy email when requested so that folks can update their employers accordingly. Also, if taking a test too close to a prior test causes an issue and invalidates or causes a "duplicate" in the system, a notification should be sent to the person immediately so it can be clarified and processed or said person can at least take a new test without waiting pointlessly for 5 days for something that isn't ever going to arrive. Finally, please have competent employees answer your phones. The first person my husband spoke to did nothing but log into, and read back to him, the info listed on my portal page which I have full access to already. She did absolutely nothing for me that I could not have done myself. As for Mariah Marmol, considering the fact that she kept making the same error over, and over again, referring to an outdated test I already had access to...and sent it to me AGAIN two more times, coupled with her abhorrent customer service skills; she doesn't seem like she should be supervising anything. This level of incompetence is more than an inconvenience. Failure to provide timely documentation could cost folks their livelihoods, and outdated test results can cost people their lives. Your employees should take their jobs seriously. Mariah Marmol provided me with outdated negative test results via email, twice. I can furnish both of these emails upon request. Thank god, I actually READ The report date and didn't show up to work to expose my coworkers elderly parents! read more

Okay so I'm seeing a lot of bad reviews but to be honest I think people aren't being reasonable. Before the surge, I would receive my results sometimes in 12 hours, for PCR. And there were always rapids. I frequently tested (as everyone should have been doing) at the truck on Bedford avenue for the past few months, never a line, and after checking in for the first time I never had to fill out an intake form again, just had to provide my name. Workers were always nice and would recognize me as I became a regular lol. Now that there's a surge with the Omicron variant, my last test here took 5 days to come back... because more people are getting tested/trying to get tested. People are unreasonable and dumb and now everyone wants to get tested and are expecting unreasonable and unfeasible turnaround times. Thanks to all the LabQ workers working and sitting out in the cold and putting themselves and their health at risk to test so many ungrateful people. Get vaxxed, get boosted, stay masked and keep testing!!!! read more

Best PCR testing experience in all NYC. Fast, accurate, precise. Will be my go to spot when in need of a PCR. Great work!

As Anna said below - I am also experiencing the same problem. Just received a notice that my insurance is not covering $600 of the lab costs. So while it seems easy and free. It might not be. I will fight this for sure if it comes down to it. However, I should not be receiving a notice that I owe $600. This is insulting when they claim it's free everywhere. read more

DO NOT USE! Totally incompetent from the website to the COVID testing vans. Got my test done and they lost it. Called after 48hrs just to be hung up twice and have them tell me they have no record of my test. Would give zero stars if I was allowed to. Not even sure if they are legit read more

PCR test results are supposed to be delivered in 24-48 hours. I am going on Day 5 with no update. I tried calling and got a recording that directed me to email, else face a hold time of at least an hour. I emailed but several hours later, still no response or updated test results. If I had relied on them to travel I would have been screwed. I understand the surge in testing is causing backlogs but the lack of customer service to compensate is appalling. read more

Not fast results at all! Took a PCR test on Sat still awaiting results...its Tues!!!! Understandably, getting test results are probably a little backed up now. However, there should be a way to notify clients if there will be a delay in receiving results. Also, don't advertise "results in 24 hrs" i also emailed the help desk no response. read more

Didn't provide my COVID PCR results. I've been waiting over 72 hours (supposed to be ready in 24). Phone hold times are 4+ hours. They don't respond to emails. Missed my flight and cost me thousands of dollars. Pure insurance scam read more

I'm going to sound like a broken record given the reviews here... was told 24-48hrs to get results. I waited over 72 hours to contact them and then waited 6 HOURS on the phone to get ahold of someone. They told me my specimen is in the machine being processed now but they couldn't guarantee when I get results. Sounds like crap to me. I told them if they are going to say how great their customer service is on repeat while I wait 6 hours on the phone the LEAST they can do is email those waiting for their results and say it's going to be more than 24-48 hours we were told. read more

Do not use! They claim to be free and I never gave them my insurance info, yet they tracked me down and billed my insurance. Now I'm told that I owe almost $600 for going "out of network." It's all a scam. read more

First time Nov 30 wa perfect. Almost no wait and quick results as promised. Second time was Dec 31 and it took a full 8 days to get PCR results. No way to reach them. I sent 2 emails and no response. When I called I was told hold time was over an hour. Went to van & they told me to call. And BTW there no way to find out online what the normal hours are. read more

I am a neonatal ICU nurse in NYC who relies on efficient COVID testing in order to go into work and safely care for patients. The first time I was swabbed at LabQ, I called 4 days later after not receiving my test results and after being on hold for an hour, I was told they can see that I was swabbed but no record of my swab ever making it to the lab. They said they couldnt provide me with any documentation that they lost my specimen, so now I am without any proof of getting tested which is crucial for my job. If there was some sort of notification system at least of your test status, I maybe wouldn't have wasted 5 days waiting for my test result. I was extremely frustrated, but alas, no real solution besides to go and get a repeat test. Now I am 2 days out from my second swab at LabQ and still no results. While I understand there is a longer wait time due to an increase in tests, the fact that my test was lost is unacceptable and the way that LabQ handled it is negligent. I will never be going to LabQ again to get COVID tested. read more

They are usually efficient, but I had PCR test 5 days ago and still no results. Now I have to cancel my flight home.

Please don't make the same mistake as me and go somewhere else to get your Covid test. They do NOT provide results in 48hours. I have been waiting for 72 hours and still no results. Customer service is terrible, they just ignore and don't respond. Given the surge of cases, this is unacceptable and irresponsible read more

LabQ first said 24-48 hours. Then 48. It's been over 72 hours and still no results. I finally reached someone on the phone after a 2.5 hour wait. And they told me I'd get my results in 3 hours. Welp, the 3 hours have passed and still no word. What a fun game this has been!!!!! read more

If possible, avoid this company!!. They promise 24 hour results for the PCR test. I got tested at 1pm on Monday. It is now 9pm on Wednesday, and still now results. I went twice to van to inquire and was told, "just give it a few" If you try to get anyone on the phone or on the online chat, you'll be disappointed because it kept saying they'd be right back but after a few hours, I had to quit and move on. If they aren't honest about how long the test results take, how can you be sure the results are valid? read more

Don't use LabQ, you can't trust what they tell you about when they'll provide test results. I took a PCR test with LabQ on Friday and it's now Tuesday. When they took the sample they said I'd get results in 24-48 hours. On Monday they said it would take 1-4 days. Now on Tuesday they're saying it will take 1-5 days. I no longer believe anything they say. The results are now too late for my travel requirements so I need to get a rapid test elsewhere. I won't use LabQ again. read more

Worst service ever!!! Promised to deliver result in 24/48 hours. Missed my flight because they just failed to deliver. On the line for more then 5 hours. No one answer. Never use their service. So poor and unprofessional. So many other option to use... read more

Many reviews here (Including this one) are from mid-December, when NYC is the epicenter of the rapidly spreading Omicron COVID pandemic; home rapid tests are hard-to-find; panic abounds before holiday travel plans; & the federal government has yet to announce a plan. I've had 3 PCR tests at the LabQ van over the past 6 months. The first two (one of which was at the beginning of Dec.) went as advertised: after signing up online to get the barcode, check-in at the van and getting the swab took literally less than 2 minutes and I got my results within 24 hours. This morning, I waited almost 2 hours to have my 3rd PCR test--the longest part of the wait was to show them I already had a barcode -- and I was told at that point that results would take up to 72 hours. So that was not great, but we are living in difficult times and I am grateful that their medical team is efficient, competent and kind. read more