What's the point of an appointment for a blood draw if the provider doesn't keep it? Appointment today was 9:10 AM. We checked in then waited in a near-full waiting room until 9:48. 38 minutes seemed like an even longer time for my son as he wasn't permitted to eat prior to the test. They seem to be double or triple booking, resulting in burning extensive amounts of time of their patients just to maximize their profits. This location is unacceptable. The blood draw itself was uneventful & not a problem. read more

My wife had a 11:10am appointment. They came and took the orders. And we sat till 12:03pm. My wife finally got up and said something. Now I think she is getting run around. There have 4 people after us that have came in and gone. That is no way to do business. I am stuck with quest because of insurance reasons but I wish I could have used lab Corp. I have issues with blood test in the past at quest. read more

I accompanied my wife to get a blood test at Quest 61-22 Fresh Pond Road, MV for 8am today Friday, May 16, 2025. We were 20 minutes early. The scanner was not working for us. All others in the waiting room did not scan in as yet. I knocked on the door several times since there was no receptionist there. A women came out to say, "can't I tell when the door is locked, we are in consultation?" I mentioned that only a few of us tried to scan and the scanner wasn't working. She said to call the company. I said that she represented Quest and should be more helpful as a health provider. She did have the knack to work the scanner and helped to scan patients in, as a receptionist should have in the first place. I know as a senior citizen that the world uses technology that is not always user friendly, but being discourteous to senior patients is a never appropriate. Another woman had called in for her appt for 7:40am. It did not come up on the scan. A young gentleman came out and we asked him. He said she was on the list, but why didn't they call her before the 8am appointments? He commiserated in the technology issues. Quest Management, please give your staff the tools they need to welcome patients to your facility and to have a good experience. Best, Henry M. read more

Was in yesterday 5 May for blood work to help diagnose my stomach problems. Eric was assigned to me and he could not have been any more professional, informative and focused on what he was doing. Another employee whose name I did not get was also very friendly and there to help if needed. I will definitely use Quest again. read more

Website says they take in walk-ins. What it doesn't say is that you'll be waiting over 2 hours if you're a walk-in. So unless you have an appointment or time to waste, don't go to this place. read more

I had a great experience at Quest Diagnostics in Forest Hills on February 18th because of my interaction with Kayla, a fantastic phlebotomist. Kayla provides caring and concern when administering the blood tests. She is knowledgeable, competent, and friendly, Her communicative skills are exceptional, and she shows high regard for the person she is servicing and assisting. Kayla's expertise in her field as well as her social skills make her a great asset to and representative of Quest. I unequivocally give her the highest commendation. Respectfully submitted, Robert Silver read more

My doctor ordered a very last minute glucose test for me at 37 weeks pregnant. I had no choice but to walk in to the closest Quest. The night prior I came in asking if they thought I'd be able to be seen if I walked in at opening (6:30am) the next day because there were no appointments anywhere. The guy was super nice and said yes. I came in the next at 6:30 on the dot. It was empty except for two men waiting to be called. I told the woman my situation and he let out a big sigh, clearly annoyed. She said she'd have to check if she had the drink and for me to wait a minute. 10 min later she comes back and says she can take me. I was extremely grateful and thanked her. When we get to the back she was extremely rude and slammed the drink on the table "see, you got the last one. That's what appointments are for, so they send us the drink." I explained the situation to her as well and was met with another rude response "please, last minute appointment? The doctor won't get the results for at least a week with the holidays and Covid". Spoiler alert: we got the test results the next day. It was a 3 hour test which means I went back 3 more times to get blood drawn and each time she was extremely rude and rushed. Complaining about how she had no help and basically yelled at me for not "following the rules of the test" which I didn't even know existed. This isn't my first rodeo with this test. The rest of the staff was extremely nice and friendly but this particular woman was miserable and really needs some lessons in customer service. Especially when doing a job like this. I'll never go back to this location again. read more

I made an appointment online for a pre-employment urine test. I get to the place 15 minutes before my appointment time and on a mid July day it was actually a bit cooler outside than it was inside. The young woman at the desk said she would check me in. I gave her my name and my 11:30 appointment time. I proceeded to sit in the waiting area for the next 40 minutes, sweating the entire time. I watched as the couple of people who were there before me got seen, and I also watched as people who came in after me also got seen. Finally, a Quest tech came out and saw me as the only person left in the Waiting Area. She asked me what I was doing there. I told her I had an 11:30 appointment I made online and it was now almost Noon. I also told her that the receptionist had said she would check me in but that clearly hadn't happened. She took me in and I got the test done. In all fairness, the tech was pleasant and professional. I was done in less than 5 minutes. It's a shame that the woman at the Front Desk is too incompetent to get someone checked in when she says she is doing so. read more

My 1 year old needs blood work so I reserved a time spot here since I had good experience with my 2 year old. The front desk nurse asked ME to hold my son down while she draws blood. In my mind, I thought, this can't be right; They had two nurses held down my 2 year old and this nurse wants MY help to hold down my 1 year old? I should've listened to myself because this went BADLY! She was poking and poking my 1 year old to find the vein. She almost got it but because I was inexperience in holding down my son, my son's arm moved, 'causing her to lose it again. THEN she finally called over a professional assistance. But it was too late. My son was crying like crazy at this point and his other arm has even smaller veins. If you really need to go there with a toddler, ask for two nurses to help. read more

I always make appointments ahead of time and have always been taken quickly. Recently took my 1 year old and Jessica and Eric did a great job taking his blood in one shot. read more

I'm sorry for all the bad feedback but I had my bloodwork done today and it was an excellent service. The front desk lady was very courteous and nice. The waiting was less than 5 min. I was seen right away, done the process seamlessly and professionally. The waiting room is clean and the space between chairs (only 4 and just for patients) are far apart. I have none bad to say about it. If I may suggest, make an appointment, you won't have any bad experience (hopefully) read more

The front desk secretary was extremely unprofessional, demeaning, and demanding in tone and in the way in which she spoke to the patients. Also, not abiding by social distancing. I am a nurse and I understand the difficulties health professionals face. However, the secretary's attitude was unacceptable and made for a terrible customer service experience during this simple lab appointment. read more

Quest Diagnostics - No social distancing - Laboratory Testing Near Me - Middle Village, New York

No one answered the phone no matter what time you call. Also, good luck getting your test results, been waiting weeks for mine to be sent to my MD. read more

First time coming here and was surprised I had never seen a automated kiosk to check-in basically it was like an iPad that you used to check in didn't matter if you had an appointment or you were a walk-in after checking in it took about 20 minutes to get called which wasn't so bad considering we didn't have an appointment the location had plenty of seats and was pretty clean read more

Quest Diagnostics - Self check in kiosk - Laboratory Testing Near Me - Middle Village, New York

I've been a couple of times and never had a good experience. Staff are extremely rude. Drive the extra mile to go to Jackson Heights location. They are much friendlier! It costs nothing to be nice! read more

This place is clean. I gave it 3 stars only because the receptionist was very friendly and helpful. The people who take your blood etc really need a lesson in customer service. Very rude !! Not just to me but every person that came in while i was there was treated terrible by them read more

I, too, would give this business 0 stars. Aside from the only receptionist behaving like we are inconveniencing her by being a walk-in, she is rude in her communications. This business schedules patients 20 minutes apart but waits 10 minutes if the scheduled patient does not show on time. They will not tal a walk-in during that gap time. Only after the 10 minute gap time will they consider taking a walk-in patient. So they really don't take walk-ins till the end of the day though all of the tv, print, and on line advertising says otherwise. read more

HORRIBLE. This place is absolutely terrible. Staff is beyond NASTY and cruel to their patients. It's honestly just so shocking and unreal. No mannerisms or respect at all. I had my blood drawn three times in two hours. First time was fine until an hour passed by and an uncomfortable lumpy bruise was forming where blood was drawn. Second time was even more horrifying. This woman showed absolutely no compassion (this goes for all the staff). She tried to locate a vein in my other arm and kept telling me that she couldn't find it but still decided to shove and poke me so hard with the needle. I usually am fine with drawing blood but this time I have never felt so uncomfortable and safe. With all the poking I couldn't help but start tearing up and had to ask her to please stop. When she yanked out the needle and threw it on the prep table I told her I don't know what kind of business they have going on here but it's ridiculous to just torture someone like this. She just stormed out of the room and shouted for someone else to go draw my blood because she "didn't want me as a patient." Someone else came and took my blood which was better but still seemed VERYYYYYY inexperienced. Third time I drew blood, I had a new phlebotomist. No manners at all. He way of telling me to go in the room was, "get in there." I sat down so furious and just when I thought it couldn't get any worse. This lady was coughing up a storm. Every time she coughed she didn't cover her mouth. What was even more disgusting was that she coughed right into her hands while preparing my needle. Absolutely unsanitary. I told her to change her gloves and she got so angry. I assume because of that she got joy out of poking me around with the needle as if the first two times weren't enough. I left this place feeling horrible. These women working there today do not deserve to be doing what they do. Treating every single patient in there like wild animals. I don't know how this place is even functioning with such disgusting humans. This location deserves to be permanently closed and the staff to get there license taken away. Do not go here read more

Quest Diagnostics - Laboratory Testing Near Me - Middle Village, New York

Wish I could give a 0 star. The lady working there was a complete bitch to me and everyone else in there. I'm not sure what her name was but she was an African women working the desk. The way the lady at the desk talks to patients and about patients when they leave is completely disgusting and unacceptable. Their work ethic is close to none, I had to wait so long for a simple 5 minute job. The lady doing the blood work had an attitude aswell and I was only talking to her for about a minute. read more

They are 2 rude ladies, very mean. If you don't have appt don't waste your time to come this place. They let you wait until at the end of the day. They don't reply any single word if anybody say good afternoon, how are you doing, hello, hi. I'll be rejoice if this place shut down forever. Bad image for me about this place. How can they employed here. Children see, children do, like father like son, like mother like daughter. I strongly believe their higher authorities such as supervisor, manager, director, ceo are the same shit. read more

Completely unprofessional service. Two individuals working did not open the door until 7:45am despite the hours being listed from 7am-1pm. After opening 45 minutes late, they proceeded to tell everyone waiting that they are not taking anyone without an appointment despite no written notification of that on their door, website or cell phone service. They were rude, extremely unhelpful and I will never again come to this location for any service. This site is disorganized with no professionalism. Quest should very much consider intervening as this site needs administrative guidance and is deemed unfit to service the community. As a healthcare worker, I advise anyone from coming to this location. Definitely consider another location. read more

Quest Diagnostics - Laboratory Testing Near Me - Middle Village, New York

Horrible. Been coming here for years same coverage, the woman at the desk tells me I'm not covered and it's going to cost $800. I get on the phone with my insurance who says i am active and the woman at the front desk didn't even want to hear her. Going forward I will be using lab Corp. Just want to add terrible customer service, bad attitude! read more

They have had rude employees for years! They leave you in the waiting room while they chit chat about non work related things until you complain about how long you have been waiting. They have a hard time finding your paperwork or file and it's always your fault. Literally the worst employees! Do not go there! read more

Quest Diagnostics employs lazy and incompetent people. Time and time again they lose the lab requests that my Father's Doctor sends them. Their apathy and complacency is just an indication that these workers simply don't give a shit about the patients!!!!!!!!! read more

Last time I went the receptionist was not too friendly as stated in the previous reviews. Today I went and another receptionist named Jade greeted everyone with a huge welcoming smile. That's the face quest diagnostics should pay well and keep around for years to come. We were in and out in about 12 minutes. read more

I had to go here for a drug test regarding a job.. when I got there I spoke with the front desk lady and she was asking for appointment code which I gave her.. then she asked me for an ePassport which was not a valid request.. they don't know what they are doing here.. very unprofessional and huge waste of time to go here read more

I came in at the end of the day for a walk-in blood test, the phlebotomist was obviously tired and missed my vein FOUR times-- kept digging even though I was wincing and tearing up a little from pain and he was obviously not getting anything. I finally said I would come back at a later time. Arm is extremely bruised even though only the smallest amount of blood was drawn. read more

Quest Diagnostics - Laboratory Testing Near Me - Middle Village, New York

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The pain and bruise I experienced due to this "phlebotomist's" attempt at taking blood was abysmal. I knew right away that she was a problem. Absolutely, NO chairside manner whatsoever. I have NEVER gotten a significant bruise after bloodwork until I came here. She needs a refresher course in drawing blood...and a personality adjustment. read more

I guess this is just another bad review . First time going to this place I was pregnant and had a scheduled glucose test but unfortunately they couldn't find me in the system and turned me away. The woman also seemed annoyed. The second time I went for a drug screening and was also turned away. I honestly think they try harder to turn people away then to actually do the job. Funny how I complained about it to my sister and she said she was also turned away while trying to take her daughter for time sensitive blood test. This place is terrible. I don't even know how they are still open. I now go to the one on Austin street even though it's not convenient and funny enough, I get my blood or urine screenings done. Never an issue. read more

If there's hell on earth it is here. The worst place I've ever gone to get any work done. They're inefficient, rude and overall a mess. Do not ever go here if you can help it. Save yourself the time and overall headache. read more

First off this place is super understaffed. I've been here twice because I've gotten test results which came out untrue ( I went to another lab to verify) and they will make you wait 30 mins to say you will not be seen because you are late when it's there fault they over booked. And the first time I've been there they left me with a huge bruise and the bandage didn't even stick. (probably expired bandages) read more

Was in an out very quickly as a walk in, and the person taking out my blood did it on the first try without issue. Had no problems at all in this location read more

Went in as a walk in for a biometrics scan for my companies wellness program. waited about 20 minutes. Tech was pleasant, and tests were done quickly. Tech got the blood test done on the first stick. Place has a small parking lot, shared with other stores. read more

Terrible service... my 2 year old son had an appointment and they said they didn't see him. The woman at the desk was so nasty, and refused to take him. I started to cry saying my son is in the car please take him. She wouldn't budge. You would think during COVID people would be nicer and she was worse. Horrible! Do not go there! read more

Oh my god 2nd time here and it was worst then first time. I would never go back here. First time lady refused to wash her hands. Second tiime, I had to coax her into washing her hands. Haha! Then she gave me a hematoma out of spite. Extremely painful for the rest of the day. To boot, everyone is always rude and kept me waiting an hour despite an empty waiting room. Tried to tell me i didn't sign in and She called my name. Ummm What? Eff this place. I work in healthcare and they dont deserve a job read more

My daughter had a appointment today and I mistakenly thought that it was at 830am. We were more than willing to come back at our appointment time. However, the person who checked us in explained that since it was very quiet, we could be seen. She was very professional. However, the phlebotomist came from the back and scolded her for checking us in. The phlebotomist proceeds to call my daughter (15yrs old) to the desk for more information, I know that my daughter will not have the answers to her questions so I stand next to her. The phlebotomist rudely tells me that she doesn't need me and shoos me away. Just before she drew my daughter's blood, my daughter was nervous and said "will it hurt?" She responded by saying " it's a needle what do you think" This was horrible experience for my daughter and myself. This phlebotomist needs training or should not be in a line of work that deals with people. Extremely unprofessional. read more

The wait at this location is insane. The people that work there are rude and hate their lives. They give people attitude, move slow and when someone asks a question they say they can't help them now. read more

Very rude staff. The website and the person on the phone said they do walk-ins but when I, and a couple other people there said we don't have appointments, they said no walk-ins allowed. That's very disorganized to me, especially for a lab. Also, a lot of non-English speakers go there and i saw that when one didn't understand something, they repeated it by yelling at them or giving attitude. Wouldn't recommend going unless you want your morning ruined. read more

On 12/6 at 11:30am I was pressured by the phlebotomist at 6122 Fresh Pond Road in Middle Village to pay a Quest system-generated estimate of patient responsibility BEFORE having my bill run through my insurance provider. I know from prior experience that this often forces patients to chase down refunds from Labs, Hospitals, and Doctors. I also didn't have any outstanding invoices with Quest. When I refused to prepay and also refused to be denied service, the phlebotomist complained that she needed to go on break and "perhaps" the site manager would choose to assist me. From that moment forward I felt uncomfortable and unsafe, but I could not easily cancel the appointment, so I had to respectfully hold my ground to get reasonable care & professional assistance. This should NEVER have happened. Quest does NOT state in its scheduling app that you must prepay any portion of your bill before it is run through your insurance. I do NOT recommend this Quest location as it appears to be understaffed and unprofessional in how it treats clients. read more

They say they will take in walk in personnel. However they will make you wait till all other with appointments are handled first. I got in at 11am as a walk in. Had to wait past their closing time (3:30 pm) before they even took me in. All I needed to get done was a urine test. read more