Being in constant pursuit, tune and alignment with health as I'm getting old…read more(::sad-but-grateful-face::), I made the appointment for a routine bloodwork online. The appointment was at 8:15am on a Saturday and I didn't know what to expect (because I had been to other labs where the weekends are just jam packed). The lab was easy enough to find and the waiting room was somewhat on the smaller side and it was full of people. Once one walks in, check-in is available via a kiosk or there's the option to do it from your phone. I opted for the latter and took a seat. I then was called to bring in my paperwork upfront and after less than 5 minutes, I was called in and greeted by a sweet lab tech. The whole thing took overall less than 10 minutes so I was happy to be in and out! Efficient and zero time wasted. I also got my results within 2 days! Super fast. This will be my future lab for all testing needs for sure! Very happy.

Ever since this location changed a little over a year ago, every experience has been terrible. The…read morefront desk staff create a very hectic and stressful environment and don't provide answers. This behavior is clearly set by management / supervisors, I cannot imagine a good manager/supervisor would allow this type of behavior unless they themselves are setting the very-very-low standards. Never returning to this location. I am taking the rest of my family to Quest Diagnostic a couple of blocks away from now on. Definitely DO NOT recommend this location.

They remodeled and reopened this location. It's easy to book an appointment tent online and…read morethankfully today I was the only one waiting for bloodwork so I was in-and-out in no time. Lab techs are the same as before and remembered me so that was a plus. Blood draw was painless and professional.

My doctor sent me for routine lab work and I stumbled across this Quest location nearby. Hubby…read moredropped me off here which was a little confusing at first because I didn't know exactly where the building was. I figured it was between the old movie theater and the lingerie shop. Once we located it that's exactly when the craziness started. Upon entering the building, I located what floor Quest was located on. It was so scary because the building is desolate. I didn't think the elevator was working. There was construction going on but not really. I literally had to walk a long ass maze to get to Quest. There were various doors leading you to different places. When I finally made it to the "office" there were only patients and no physical staff that were visible. There are two kiosks that you have to use to check in. Once you decide if the appointment is for you or someone else there's two options, you can do a quick check-in or you can do a manual. Check-in the kiosk and describe the reason why you're there. There's no one there to help you. There were a few people there just waiting and I'm like is this standard. They had a TV that did not work. I checked in at the kiosk and the next appointment wasn't till 1:20pm. It was 9:30am. There was no way I was gonna go home and come back. I chose the walk-in standby option. They said it could take anywhere from 30 to 60 minutes and there's no guarantee so I just waited. It took me about 20 minutes to be called in. I was in and out. The Trinidadian guy who drew my labs was really nice. He also weighed me and took my blood pressure. We were cutting up as if we knew each other for a long time. It was really nice. We talked about our families, ethnicities and growing up. It was a good appointment other than him stabbing me as if I did something wrong lmao. I mean he doesn't know how to stick needles and he killed my arm. I I asked him how soon when I get my results he said by Monday.

I am extremely disappointed with the service at the LabCorp location at 111-16 Jamaica Ave,…read moreRichmond Hill, NY 11418. For the past two days, I have been calling to schedule an employment-related drug screening, and each time my call is sent straight to a recorded message instructing me to leave a voicemail. I left multiple messages and never received a single call back. This is a time-sensitive matter, as my testing coupon is about to expire. I even escalated the issue by calling the New York office number provided by LabCorp's Corporate Headquarters, yet no one picked up that line, either, and then the line automatically dropped. The complete lack of responsiveness is unacceptable and shows a serious disregard for customers' time and needs. I highly recommend using other services instead of LabCorp, as they are completely unreliable. I have never left a review on Yelp, so I don't know how to give zero stars in my feedback; otherwise, I would have done that!

I just came here to have my blood drawn... I waited 70 minutes but still didn't get my blood…read moredrawn... The efficiency is so low and poor

I personally had a great experience here. The doctors were very nice to me. The radiology could…read morehave been better for me tho. I did feel very rushed for that test. I have to say the most I waited was an hour. You can't really take photos here because of Hippa violations. I guess I've gotten lucky with the wait time.

More testing is required on this eye of mine, so they sent me here and just then alarms started…read morescreaming, hornish sounds came shrieking, sounding their warnings as if an invasion were eminent. Security stood down so I chalked it up to standard practice and testing procedure for possible emergency purposes. The test was administered by a cheerful woman of Asian descent. She asked me questions, many questions, enough questions that it took up the majority of my time spent with her. I'm having this reoccurring thought that my eye will someday find itself in a biology jar next to long leggy things. Then the clipboard came back out but it was handed to me and I had do some of that reading and writing stuff and that went well. So after another exchange of paper and pleasantries with the receptionist, I was off to run the long hallway gauntlet of white, with doors and people stuck to the musty new halls sides as if they were painted to it.

FYI they only do drug testing at this location. Came to do a drop off and did not acceptread more

Unprofessional and disrespectful receptionist…read more I had a terrible experience at this location. An agency sent me here, but as soon as I walked in, the receptionist rudely shouted at me before I even reached the desk. Without any courtesy or proper communication, she dismissed me, saying they don't accept what I was carrying and that I needed to go to another facility of theirs. she did not even care to know what my visit was for. A receptionist is supposed to provide guidance, not treat people disrespectfully. If this is how they welcome visitors, I can only imagine how they handle other matters. Completely unprofessional and unwelcoming. I do not recommend this place unless they improve their customer service.

If I could give less stars, I would. Please know that this location does not open until 8:30 am…read more Odd, considering I was given a 8 am appointment online. Unfortunately, I was not the only one with an 8 am appointment. The technician opened the door at 8:28 am and did not have the proper information for any patients, which incurred further delays. She shared that she is only covering for today; she is not normally staffed at this location. Tamekia (the technician) was very professional, calm and kind - this was the only saving grace. I will try my best to avoid this location as it seems very disorganized which creates long wait times. I did not leave until 9:45 am. 7:45 am - 9:45 am for 2 viles of blood? SUBPAR.

Terrible customer service. I would give them minus 5 stats if I could. I had to wait for an hour…read morefor a URINE CUP when there were only three patients in the office. They gave me wrong number of tubes to collect specimen at home. It took them a week to send the standard urinalysis report to the doctor's office. The only reason they started the process of sending the report was because I called the customer service and told them to send the report. Very disorganized and unprofessional office. Do not go to this place.

Mary is the main phlebotomist at this location and she is EXCELLENT at her job. I had to get 7…read moretubes drawn, she stuck me with a straight needle instead of a butterfly, and I still barely felt anything. Takes all insurances except for united Healthcare and Oxford. 12/27/17 UPDATE: So Quest has added an additional person and now the wait times are minimal. Mary is still the main tech and she is STILL the best tech in the business.

horrible made an appt. checked in using my phone for 12:10 appt. I was expecting to be called right…read moreaway but someone was called in before me after checking in using the kiosk. so I checked In there too then it says I'm late etc etc the lady comes out to take me in then weirdly she says I have to check when your appt was. what?? you don't even need an appt. I made one so I can get seen fast on lunch break. she had still not returned. horrible!! And its not crowded at all!!

Shauvana made my visit to Quest Diagnostics a genuinely pleasant experience. She was professional,…read morefriendly, and remarkably quick, putting me at ease from start to finish. The entire staff at this location is outstanding, and I would gladly return. Thank you, Shauvana!

I needed to get some blood work done and made an appointment on their website. Very simple to do…read moreand I arrived 15 minutes ahead of my scheduled time. There is a kiosk to check-in, inside the waiting room, The place was basically empty with only 2 people ahead of me. Right before I went to check-in on the kiosk, I got a text from Quest on my phone and all I had to do was click a link and voila, I was checked in! Just like that, and I was done - I waited about 10 mnutes and someone called me in and was in and out within 10-15 minutes. Convenient hours, location, and great staff.

Absolutely the worst. I waited 1 hour and 45 minutes for routine bloodwork. Understaffed.read more

There is one front staff employee who is rude, discourteous, and brings down the morale of all…read moreother staff; I only get my blood work done by Ingrid because she is gentle and kind.

I have extreme anxiety about blood work. My husband as well. This place was clean, fast, but what…read morewas so great were the two techs that drew the blood. Martell did mine, and I didn't feel a thing, a tiny pinch, which he let me know of, and done! He was awesome! My husband had Yong, and he was so happy and relieved, he was great, too. God bless them, and we are so thankful for their patience and expertise.

Thank you for one my fav staff Martell! He is so kind to me and not make scared of blood test…read moreanymore! I am proud to be one of his patient and I can't wait to see him again soon for another blood test!