Easy to a schedule online. Appts in 15 minute increment. Short wait time. Actually lab work took…read moreless than 5 minutes. Astrid was my tech today! She was nice and gently and had me in and out!

No prescription required for COVID-19 testing! If you're concerned about your potential exposure…read moreto COVID-19 and want to find out whether you have come into contract with the virus, ARCpoint Labs in Herndon is your best choice. Appointments are easy. ARCpoint uses the blood serology test, so a blood draw is required, but it is quick and painless. Please note: this is NOT the finger-prick test that is so unreliable. Your blood is tested for the presence of the COVID-19 antibodies that indicate whether you have (or have not) been infected in the past. Bonus points for a very friendly staff and hats off to Jon Helm who has answered all of my questions quickly and completely. ARCpoint of Herndon is my go-to lab.

I waited 7 days for simple drug test result. They only have one MDO and no backup. I have lost 5…read moredays of work due to their incompetence. Obviously they don't care about taking someone's livelihood. incompetent service and low quality, run to another lab!

Do NOT bring your child here. What should have been a simple…read moreblood draw for my baby turned into a traumatic experience due to clear incompetence. The first tech wasn't trained or confident enough to draw blood. The second tech, Ashley, was rough and poked my baby for an extended time--still failing to collect enough, then claiming the sample was insufficient and discarding it without our consent. When we spoke to the supervisor, Erika, she was rude, dismissive, and wouldn't let us explain. She wrongly assumed this was an immigration‑related test and treated us accordingly, which was completely inappropriate and unprofessional. We had to fight to have the sample sent, and surprise--it met minimum requirements and we got results the next day. If we hadn't stood our ground, our baby would have gone through another unnecessary blood draw. Poorly trained staff, rough handling of an infant, and an arrogant supervisor. Terrible experience. Avoid at all costs.

Id give zero stars if I could, settled on two because the second last was kind and got the job done…read morewithin two minutes. But this place consistently have rude employees at the front. Had to drop off something from the previous visit. The young worker with glasses and braces said it wasn't in the system and had to be emailed. Which i had to go through my online portal to find the order my doctor had sent to them. Also berated me about their system check in which ask questions about visits. However i reiterated I'm not here for a visit I'm just dropping said bag off. She then told me to wait. Another person comes to the desk and calls my name minutes later, proceeds to look at my records in her system and immediately print the lab order and say thanks that's all. There are some rude and incompetent people in the world. But if you're going to work in a field dealing with people and a company's computer system you should know how to review charts and be somewhat kind atleast.

I received excellent service each time I went to this lab to have my blood tested…read more They are efficient and kind. My doctor received results from United promptly. I recommend them without hesitation

I chose this location since it was close by. There was plenty of parking as well …read more Medical facilities should appear clean , sanitary , well lit and organized. The check-in monitor in the small waiting room did not seem to work, however, Paris (lab tech/nurse) confirmed that my paperwork was already in their system when I went in back to the lab intake room. Paris was very organized and professional so I appreciate her dedication. The waiting room was filled with chairs and gave a dark appearance ? The space also did not seem clean and sanitized for a Monday morning. I feel the atmosphere could greatly be improved for cleanliness in the waiting room to the small intake rooms for the welfare of patients & the employees. I am not sure if all techs are phlebotomist, as I did have some bruising afterwards that I don't normally have. I hope this company improves this office so i can return another time with 5 star rating.

Was forced to select one star to create a review however the experience doesn't deserve that…read more Upon entering this establishment the door slams behind you creating a jarring welcome which startles each person who enters. There are no human staff to assist clients. The waiting room has an automated check-in kiosk and TV with a Quest video on constant repeat. Cleanliness is not what one would expect for a medical testing business. My first human experience was a dreadful encounter with the caustic and impatient Tiffany G. This employee wins the honor of being the most unhelpful and dismissive person, in a customer-facing position, I've ever encountered globally. That says a lot given that I've spent a lifetime traveling the world. Tiffany has no interest in assisting a first time visitor. Instead of being welcoming and helpful, one feels the immediate verbal abuse and shaming. "You people need to come here prepared." followed by "You needed to be prepared." At the end of the procedure, instead of answering a simple question regarding the verification of both vial ID numbers a question is hurled back "Didn't you hear me to check the number on the vial?" Be warned: if you arrive without already knowing exactly where to find your Q number, you may be sidelined and made to feel like a burden rather than a patient. Questions are met with irritation, not answers, and the entire process is handled in a way that is unnecessarily stressful and demeaning. It's remarkable--and unacceptable--that the routine procedure of peeing into a cup, for a pre-employment drug test, could be turned into such an unpleasant ordeal. Don't expect customer service at the Herndon Quest location. After this experience, if I am ever required to patronize Quest Diagnostics I will travel to another location.

I've made several appointments with Labcorp, and the process has been consistently smooth. I…read moreschedule online by choosing a location, date, and time, and I receive a text confirmation right away. When I arrive, I click the link in the text and check in from the parking lot, then I'll get another text for my appointment while I'm in the waiting room. Each visit has been quick--usually in and out in under 30 minutes. The staff has always been friendly, efficient, and professional. I'll definitely continue using Labcorp regularly.

I walked in before another walking patient. I checked first but they took person behind me walked…read morein later. Both of us are walk-ins and don't have a prior appointment. Staff needs to be trained on first come first serve for walk-ins. My test needs to be done before 9am and I missed it because of the meetup by the front desk staff.

Due to my husband's early work hours we had to make a Saturday morning appointment for him to have…read moreblood drawn. This was our first visit to this location and we couldn't have been happier with the whole experience. I made his appointment online which was very quick and easy. He received confirmation emails & texts the day before and the morning of his appointment. They have an online check in system so you can wait in the comfort of your car until they're ready for you. We arrived early, he checked in, and they had him in and out in no time. The two ladies he dealt with were extremely nice. We were done and headed home before his scheduled appointment time! The next time either of us needs to go to a facility other than our physicians office this will be our go-to place! Exceptional!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

The workers are very nice but not well trained. They are were very timely. That is the good news…read more I had two blood draws in two weeks. The first one went okay but left a good size bruise. The second time they needed to enter the orders and they had no clue what they were doing and unfortunately missed entering a basic CBC even though they drew the right tube for it so they never ran the test. Now I will have to have my blood drawn again! Also - I have great veins and it took them three sticks to get two vials of blood. This has never happened before and I am in my 60'd. In the end I had huge bruises on both arms. I will not be retuning to this location.

Much better experience with my recent visit for bloodwork. The technician ensures bandaged up…read morereally well. Courteous. Very convenient in Walgreens and on time.

This location is within the Leisure World retirement community campus, so it's gated and secured…read moreand you have to let the guard know where you're going (Medstar) and provide a valid ID. Apart from that delay, it was easy to get in and find. When you turn on to Pinard Road, you'll see the dental facility first (the back of the building) but keep going on that road to the second parking lot for the medical part of the building (front and back are not connected, at least not to the public). I checked in via kiosk on the left and waited about 5 minutes for my name to be called. The blood draw is in somewhat nonprivate area, right up against the window so everyone passing by from outside can see you, and the door to the room is wide open. The facility itself is clean, the parking lot is huge, the staff are friendly, adn the wait time was minimal because I had an appointment.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

I booked a visit here for some bloodwork. I almost cancelled after reading the reviews; I'm glad I…read moredidn't. The waiting area was small, but clean. The phlebotomist was alone, handling everything quite efficiently. She was super-kind with the nervous lady before me, professional and friendly during my draw, and it went fast/smoothly. Thanks Paris, you're a companionate and consummate professional.

One of the worst customer service experiences I have ever had -- not just with a medical procedure…read more-- in my life. The phlebotomist was rude, barked at me when I was trying to explain the situation, and never apologized for the clear mistake made. Thank goodness I have other options, because I will never return to a Quest - this one or any location.