Very disappointed by my experience here. I came in for an urgent appointment for an upper…read morerespiratory infection. At my appt, Dr told me to call back in two days if I wasn't feeling better so she could prescribe an antibiotic. Two days later, I call and reach the front desk, she said she'd handle it and call me when my Rx was ready. I never hear anything - call back four times over the next 24 hours and reach voicemail every single time. Ended up getting my Rx from a different doctor. Absolutely unacceptable and I will not be returning to this practice. Only giving 2 stars rather than 1 because I was able to get a same-day appt and the PA who saw me was nice, competent, and addressed all my concerns.

This is not a great doctor's office. I initially had a good first experience when I had an…read moreappointment with Dr. Ebun Taylor. My resting heart rate was very low so she suggested I get an EKG. I told her I would call my insurance first and then make another appointment. I made another appointment for an EKG and there were no notes stating I needed an EKG. I wasted an entire evening going back to the doctors office and paying a copay for nothing. It's also very frustrating that there's not a direct line to this office. You just feel like a number at this office. It's not personable and the staff aren't helpful at all.

Front desk staff were very friendly and helpful. The doctor was thorough and addressed all my…read moreconcerns. I did not feel rushed at all. The clinic was very clean and inviting.

From the owner: Looking for exceptional primary care services in Vienna, Virginia? Look no further than First Step…read moreClinic! Our team of skilled healthcare professionals is dedicated to providing you with personalized and compassionate care, tailored to your unique needs. We offer a wide range of services, including routine check-ups, chronic disease management, health screenings, and more. Our clinic also provides telehealth services, allowing you to receive medical attention from the comfort of your own home. At First Step Clinic, we believe that preventative care and early detection are key to maintaining your overall health and well-being. That's why we focus on building strong relationships with our patients to deliver the best possible care. Contact us today to schedule an appointment and take the first step towards better health! Contact Us Today!

I would give 0 stars if I could.This place is the worst, I came as a walk-in with fever due to a…read moreUTI infection. I tried to check in in their system 3 times and it did not work. Then they restarted the computer and after 10 min I tried again but the system said there were no appointments for the day. I talked to one of the nurses and asked if they could take me but they said they were completely booked! Not true, I was the only person waiting there, no other patients. But they still did not take me. Very rude and inconsiderate, I had to walk away. I will never go to this CVS ever again and will tell everyone about my poor experience.. They don't care about the patient.

From the owner: MinuteClinic® in VIENNA is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Fast and friendly urgent care that lets you walk in or book an appointment online so there's…read moreminimal waiting once you arrive. Staff is friendly and the nurses, doctors, and PAs are also all friendly and knowledgeable. They take the time to figure out what's going on and run any needed tests. It also usually isn't as packed as some urgent care centers so there isn't usually too much of a wait. Nobody wants to go to urgent care of course but I'll come back here if the need arises.

Walked in at 11 am on a Tuesday. Fast. Efficient. Friendly. Effective. Cleared up my ear wax…read moreproblem. Well done by all.

I normally go to the courthouse location but this location had an appointment available on a…read moreSaturday so I came to see my primary who've I've seen for a year or two now. I was late so I knew that there was probably a chance I would be either turned away or asked to reschedule but I decided to try anyways. I walked in and there were 2 female workers and they looked at me like I had 3 heads when I walked in. It was very unprofessional. I told them my name and she said well I put you down as a no show so you can be a walk in-I said ok. And she just stared at me as if she wanted to say never mind I'll just leave instead. It was just an unwelcoming and rude way to do things. Completely unnecessary. Needless to say I'll just stick to the courthouse location. Front desk staff should probably be retrained. If I didn't like my primary as much as I do I would find another.

This is not a great doctor's office. I initially had a good first experience when I had an…read moreappointment with Dr. Ebun Taylor. My resting heart rate was very low so she suggested I get an EKG. I told her I would call my insurance first and then make another appointment. I made another appointment for an EKG and there were no notes stating I needed an EKG. I wasted an entire evening going back to the doctors office and paying a copay for nothing. It's also very frustrating that there's not a direct line to this office. You just feel like a number at this office. It's not personable and the staff aren't helpful at all.

This review is about my illness and the great care I received from staff at the Fairfax Urgent Care…read more(Strawberry Ln). Three weeks ago I was feeling pretty sick and went to Urgent Care. I got there around 8:30 AM (they opened at 8 AM). I signed in and sat down for maybe 5 minutes before I was seen by Dr. Brittany A. She was extremely polite, friendly and diagnosed me with a Sinus infection and gave me the Z-Pack. A week or so went by and I was feeling a bit better, but nowhere near 100%. On Saturday, I began feeling worse, and had a fever and shortness of breath. My wife drove me back to the Urgent Care on Sunday AM and I was seen immediately. The receptionist (I believe her name was Sarah), took me to get a chest X-ray and to make sure it wasn't a serious matter. She was very polite and made me feel comfortable during the exam. She brought me and my wife into an exam room and waited only a few minutes to been seen by the Physician. Again, I saw Dr. Brittany A., who advised me there was some fluid in my lungs and would treat me for pneumonia. She put me on a breathing machine for approximately 10-15 minutes, which helped me with my breather. Dr. Brittany discharged me with a stronger antibiotic and albuterol (inhaler). Dr. Brittany was again, extremely polite, courteous, professional and really cared about my health. I began feeling better after about five days. Because of the way she treated me (and my wife), I will continue to visit this Urgent Care when I get sick. I am giving this review a 4 not a 5 because one of the assistants was not as personable and kind and caring as the two women mentioned above. Thank you.

How to find a place: You can park in the garage near the Chipotle. There are some stairs on the…read moreleft side of the garage if you are facing the entrance of the garage. Take the stairs up to get to the entrance of the Urgent Care Center. The other way to find a place is to park in the garage and then walk around on the outside of the garage to find the stairs that lead to the entrance of the Urgent Care center. There are signs on the walls that will indicate the Urgent Care Center. Cons: First, they give you forms that are copied from an original that was obviously highlighted so you can't see some of the words. I don't understand why they can't get a clean copy of the forms. Second, the forms are outdated and do not have a lot of room for you to write your medical history, medications, etc. Third, the medical assistant needs more tact in communication. She opened the door and pointed in my direction, but I was sitting around a group of people, so it wasn't clear who she was pointing to. She should have announced the last name of the person. It's rude to point fingers at people. I tried to clarify if she was asking for me to come up, and then, she says yes you. She has very poor communication skills. She does not greet you at all. She doesn't explain the process or what to do after the visit is over. I have managed medical clinics, so I know what I am talking about. Pros: The receptionist seemed proficient. The place is clean and seems organized. The wait is usually not that long, but you can always call ahead to see how long the wait is. The physician assistant seemed proficient and was friendly. As with any medical visit, always call ahead to confirm if they take your insurance and bring your ID and insurance card(s), a list of your current medications, medical conditions/history, and other names of your other doctors to make it easier. I would visit them again to give them another chance if I ever needed Urgent Care again. I hope they use this feedback to improve.

The office staffer is a rude person. She started by correcting my English (I have an accent) and…read morethen told me they couldn't see me because I was 6 minutes late. I am also pregnant and she turned me back. What kind of care is this? I am very dissapointed.

I had my last visit two weeks ago; I went into the pharmacy today only to discover this doctor's…read moreoffice still hasn't filed my prescriptions with the pharmacy. Two weeks! I've been going to this clinic for almost a decade, only to end up being treated as if I'm not a patient that's worth the effort. It seems it's time for me to get a new general practitioner. I would suggest anyone thinking about using this clinic to find an alternative.

Arrived 10 minutes early for the appointment as requested to be told by a small blond woman (20…read moreminutes after my scheduled appointment) that it would be 30 more minutes before she could see me, admitting another patient who was late for their appointment. I asked why I arrived 10 min early when she wouldn't see me till 50 min after the appointment time and she just walked away.

NP Bostick is amazing! I wish I could see her as my regular GP. I was brought to the back within…read moreminutes of arriving. She is very knowledgeable and great with kids; she goes above and beyond in her care. I will be back!

Before getting hearing aids, I was told to visit an urgent care center or minute clinic to have the…read morewax in my ears removed. I chose the Minute Clinic inside CVS on South Lakes Drive in Reston as it is very close to my home. I received top-notch, first class care here and wanted to share this with others who are contemplating using this hub. I saw Grace Soistman, NP, and Obal, NR, who were knowledgeable, professional, and caring. They carefully explained my options and the initial procedure they recommended. I especially appreciated their caution in trying a less invasive procedure first. Because I used ear drops to dissolve the wax, I avoided the possibility of using an intrusive instrument that could possibly damage my ear drum. After using the drops for 10 days, I returned to find one ear was completely clear and the other only needed a curettage to scoop out the remaining wax. I left with a big smile on my face and thankful for the great care I received. They gave me a summary sheet outlining my treatment, the causes of wax build-up, and how to keep from getting build-up in the future. Finally, they sent the information to my primary care provider. I had no idea this was covered by Medicare. The charge was reasonable and much less than an urgent care center.

To confirm as others have stated, it is not walk in. I went in on a Friday at 1220, and after…read moreentering data on a console, it told me it could not help me today/ that day. I needed to book on line. So I left. It simply isn't walk in and has no staff. Not necessarily negative, but don't go without an appointment it seems.

I switched to United Healthcare (Community Plan) medical insurance and Dr Sarah Park accepted me as…read morea new patient. Every year for my annual physical check-up I use the Fit3D scanner. It's a standing hands-on panoramic machine (ref: image) that scans measurements and assess the baseline ranging in results: needs improvement, average, and ideal before consultation w/ the doctors scheduled. Dr Park is very informative and she has great bedside manners! She has given me great advices, referrals, and diet plans, medicinal prescriptions, pre-op, post op, and after my random illness or condition(s). She is also Asian-American; whereas I feel more comfortable getting ongoing medical screenings with since we can relate to one another. Her staff is very welcoming, pleasant, and professional. They provide detailed instructions during intake and check out process. I would suggest anyone seeking primary care to switch to Heale Medical. They have a great email subscription that inboxes new treatments or promotional services, and their patient portal web site is user-friendly. You can easily access the web site for lab results and referrals. They also offer a patient Membership with monthly charges that includes nutritionist consultation and earlier available appointment booking availability. Check out their web site (healemedical.com/) for videos and more info. Overall I like how streamlined all of: the electronic documentations, interior medical office decor design, and medical services Heale Medical continues to provide... there are plentiful same ground level free patient parking spaces

They have a strict 10min. policy if patient is late your appointment is canceled. How much time…read morepatients wait for doctors each time? Office lady said can book me to a later time, and suggest me hang out at Mall before my new appointment time, really? Means you are out of work for the whole afternoon? On top, when book appointment, all insurance information was uploaded and typed in and submitted. But at the minute of your appointment time, doctor did not log on but reception called and said my insurance is not on file and can't be verified. You have 10 days ahead to verify this, but have to wait till actual appointment time? We never have issue with our insurance elsewhere. So, you basically out of work for whole afternoon and, didn't even get to see the doctor. What a nightmare experience, can't believe how badly this practice is managed, patient be aware! Don't waste your time