The office staffer is a rude person. She started by correcting my English (I have an accent) and…read morethen told me they couldn't see me because I was 6 minutes late. I am also pregnant and she turned me back. What kind of care is this? I am very dissapointed.

I had my last visit two weeks ago; I went into the pharmacy today only to discover this doctor's…read moreoffice still hasn't filed my prescriptions with the pharmacy. Two weeks! I've been going to this clinic for almost a decade, only to end up being treated as if I'm not a patient that's worth the effort. It seems it's time for me to get a new general practitioner. I would suggest anyone thinking about using this clinic to find an alternative.

I was taken back almost immediately and the PA I saw, Brandon, was really nice. Front desk staff…read moreand the medical assistant was also nice. I was pleasantly surprised to have such a good experience, since in the past I haven't had good experiences with urgent care in general.

Most of my experiences have been good at this location although I'm seeing a host of less than…read morestellar reviews on here, which has me suspecting there are systemic problems in need of correction. But I had a very frustrating experience with one of their doctors, Minh Tran, if remembering his name correctly, and he was a D.O. instead of an M.D., which is an interesting question to consider. I do not believe that I am the only person to have an issue with him although I'm sure any manager would assure me otherwise because they can't come out and be too honest for their own good. He was very dismissive, invalidating, argumentative, and claimed to have difficulty finding me while holding it against me in a small building. It's not a big hospital so such a claim seems implausible. The whole appointment seemed like a big joke to him while I was in pain thanks to a medical condition, which isn't something I take kindly to. Speaking of this, if I'm pissed off enough to write a review, then you know it's bad because I don't generally complain unless I think it's of benefit to others. And I honestly wonder if he's a narcissist after our encounter because of the victim-bully routine that is very familiar to me after decades of dealing with narcissists. I'm not sure how he made it through medical school and how a person with such an advanced degree of education wouldn't have better "Win friends and influence people" skills. Hopefully he can refocus his efforts towards offering a higher degree of customer service and professionalism to good people that want the best for everybody including him while they're a bit perturbed with him. Even my roommate later told me, it's better to go to better doctors than Patient First, which is why I probably bumped into a character like him. Maybe that's true although many of the other doctors and nurses at Patient First seemed excellent. Overall Patient First has been great to do business with.

It works if in the area. My problem with this one, is the amount of people. A busy location. While…read moreI'm sure that's good for the company's bottom line, it can lead to delays and logistical challenges. That being said great pharmacy team. They work hard and in a professional manner. Parking is also unique to say the least. Pan Am Shopping Center, is being renovated right now. Definitely be careful. Store employees here are friendly folks. Also it's clean and fairly organized. Pricing is fairly competitive.

It's truly bad business that the whole pharmacy closes at 1:30 instead of rotating employees out…read morelike every other business in the works

9/15/21 Since yesterday,  I have tried calling places to see…read morea physician and failed. I have called many different places to get my health insurance active again. Many things have not been easy in the healthcare department for me. Today after several runarounds on phone calls, then being told to call this number only to have the call dropped, I saw this urgent care place on my way to yet another clinic.  I talked to the receptionist and he spoke to a woman I would later come to know as Micheala. She gave me the information I needed to hear for me to choose this establishment as my go to place. Jamie  is the first nurse to take me back to the intersamtom. I was given the usual weight check, blood pressure check and asked a series of health questions like, "When was your last surgery?"  I informed her it was back in we 2015. It was the removal of an abscess on the butt. Embarrassing situation for me maybe 20 years ago, but there are worse situations out there.  After answering Jamie's questions, it was time for Camila Cabello to....oops, wrong lady. It was time for The Head Honcho named P.A  Micheala Chevalier. (I don't know her last name so I made one up.  I like French last names) Many things were discussed, but in the end, I was able to aquire the proper tools I need to control my diabetes.   I can not tell you how many places I called to  schedule an appointment only to be turned away for lack of service I needed. In the end, Micheala Chevalier not only helped me get the medical tools and prescriptions I needed, but gave me peace of mind. The way I was feeling wasn't good before I walked into the clinic.  I don't know what Russell Crowe's character Tom  in The Movie Unhinged is going through at the start of the movie, but I felt like he did with his world coming crashing down. Thank you Micheala Chevalier for healing the mind as well, as the soul and body. Oh, for first time customers,  it cost $153.00 without insurance. It was worth it.

I'm really surprised by the negative reviews here. Dr. Nguyen was impressively thorough when I…read morewent there for a slew of travel vaccines and prescriptions. And according to some signs in the lobby, Dr. Nguyen has won some DC area awards - including something about Rising Stars. (I wasn't paying that much attention.) Dr. Nguyen took the time to find out what kind of trip I was going on, and then tailored her recommendations to me. She recommended I get the rabies vaccine since I'll be hiking and possibly encounter animals, and recommended I get a new inhaler since I have asthma (after thoughtfully asking if I have asthma). She checked my temperature to make sure I wasn't ill, and asked when my last period was to make sure I wasn't pregnant. She meticulously filled out an immunizations card for me that even included the vaccine's batch number. In the end, she spent almost an hour with me. I certainly wasn't expecting that from an urgent care center. Dr. Nguyen's assistant (maybe a nurse practitioner) was also really thorough. She even measured my oxygen levels! One side note - If you're tight on cash, this is not the place to go. I had to pay for my travel vaccines up front, and they'll reimburse me in about 2 months after my insurance pays them. (However, I didn't have to pay for my routine non-travel vaccines up front.)

Horrible place. Doctor insulted me and complained behind my back. Horrible wait times kept me…read morewaiting over an hour multiple times. Missed appointments they missed my appointment amd blamed me. Poor care quality.

Avoid this practice!! My teenage daughter and I have been using their services since 2021 and have…read morebeen happy with two practitioners, Ethel Henry and Nguyen VU. We have really only used them for yearly wellness exams which have always been fully covered until this year. I had planned on scheduling my daughter's wellness visit with Nguyen Vu for a date prior to moving her into her college apartment at VT however the schedules didn't align, and I ended up scheduling with Erika Thomas instead because Nguyen VU doesn't see patients on that day of the week and it was the only day that would work. I HIGHLY recommend AVOIDING Erika Thomas at all costs. She backdated a diagnosis for my daughter that could ONLY have been made after her wellness lab work came back the day after her appointment. Erika Thomas also ordered tests for my daughter (healthy 19 year old) that are not part of routine screening and are intended for overweight humans or humans who are 45 years with other risk factors. This is causing my insurance to charge some of the labs to my deductible because of the diagnosis. I have contacted the practice Supervisor, Assistant Manager and also spoke with the Practice Manager Alhan Ataiefar today and all she did was gaslight me to say that not all insurance covers all wellness exam items. She also gaslight me by saying that the extra tests ordered are routine, when they are not. Well, she is wrong because I have had the same insurance for the past 6+ years and everything has always been covered up to this point. Not a single person at this practice has even attempted to research this beyond talking with the practitioner to even notice the backdating. I will also add that every time I call in for help I am put on hold for 10 to 15 minutes to speak to someone who then puts me on hold for another 10-15 minutes and half the time I am either disconnected or told that the manager/supervisor is out for the rest of the day or unavailable. This place is poorly managed by Dr. Kavian S. Milani and his staff are rude and unhelpful and most practitioners appear to be consistently ordering extra tests to bring in more revenue (read more reviews for other examples.)

There is a lot of focus on the Medspa side of the house that has been increasing these past few…read moreyears. I love Dr. Milani as a person, but if he is going to continue seeing patients, I would like to see a return to being on top of the latest research and treatments. One of the reasons I rarely had to see a specialist as a young woman was that he was so creative and aware of what was at the cutting edge of medicine in many different fields. He really was great at taking the initiative and not letting.patients hide from their health issues. My tendency was always to want to use an Rx as my proverbial bandaid for a problem and move on. Now, too often I feel like medicine is prescribed piecemeal to treat chronic symptoms, rather than putting the pieces together and treating the cause. Just my 2 cents! But Dr. M really does continue to go above and beyond for his patients in terms of communications and compassion. He's a good guy, through and through.

Front desk and manager Alhan , disrespectful told me it was my fault I was 10 min late when I…read morecalled ahead of time 30 min before my appointment and they told me it's ok . Literally she told me it was your fault and the disrespectful you received it was because it was end of the day and people were tired ? Are you serious???? This is your excuse.

A great doctor that understands metabolic health. Very rare. Dr. Moghissi take the time to find the…read moreroot cause and not prescribe to hide the symptoms.

Dr. Jasmine Moghissi has been my PCP for several years now. She is an in-demand physician so new or…read morereturning patients may have a surprise at the time they can see the doctor. Dr. Moghissi offers extra information that is good for healthcare. Secondly, let me turn my attention to her staff. They are friendly and well trainined. Room for improvement: her answring service person on Monday morning, 12/6, is a smart ass and she needs remedial customer service training. I did not appreciate her snarky attitude when I (feeling very very sick today) was trying to get an understanding to have a missed appointment fee waived. She was rude and I did not appreciate it.

They have a strict 10min. policy if patient is late your appointment is canceled. How much time…read morepatients wait for doctors each time? Office lady said can book me to a later time, and suggest me hang out at Mall before my new appointment time, really? Means you are out of work for the whole afternoon? On top, when book appointment, all insurance information was uploaded and typed in and submitted. But at the minute of your appointment time, doctor did not log on but reception called and said my insurance is not on file and can't be verified. You have 10 days ahead to verify this, but have to wait till actual appointment time? We never have issue with our insurance elsewhere. So, you basically out of work for whole afternoon and, didn't even get to see the doctor. What a nightmare experience, can't believe how badly this practice is managed, patient be aware! Don't waste your time

Seniors beware: Heale does not properly code for blood tests under Medicare. You will be stuck…read morehaving to pay out of pocket ($400 for standard annual blood test) or fighting the bill. Good luck. Otherwise it's a good practice.