First off, this was the cleanest Labcorp I've been to. Due to COVID 19, a lot of labs have shortened hours and are closed on the weekends, or they are by appointments only in the weekend. With those, the appointments are gone so quick. I was so glad this particular LabCorp is opened on Saturday. I went there an hour before they open and I was already 2nd in line. However, at least they allow for walk-ins. They open the door exactly at 7:30am and 2 people were allowed to go in and check in at own time because they only have two kiosks. Front staff was super nice as well. Once check in we were to wait in the hallway and they'll call our names for paperwork. The hallway was empty except for patients waiting for bloodwork. The technician who took my blood was extremely friendly and was chatting with me while he was working adeptly prepping for the supplies. And most importantly I've got no bruises and barely noticed a dot where the needle went in! Labs are usually a hassle to go to with the waits and whatnot. But if you're willing to show up early its not too bad really. read more

Had to get a blood test here Saturday February 27th and arrived at 8a. The front office staff were also the phlebotomists and they were very nice. The young woman who took my blood had naturally curly hair, glasses and tats. She was very, very nice, very easy to talk to and it was completely painless. I don't know why there are negative comments here. The only improvement I can think of is the front lobby sign says A10 but Labcorp is in the basement. Probably should put a sign there stating labcorp is in the basement. People were asking me how to get to it. Other than that, it was all FINE. read more

I'm concerned about how they treat people who do not speak English. Due to COVID19 restrictions, they are now appointment only. This morning, during my wait, I came across a few people who did not speak English and needed a translator. The only signage up were a few 8x11 papers that weren't put up in conspicuous places. There were people coming in first thing in the morning, people who had no idea how to speak English let alone read English who were being directed to read these signs that were already fading into the wall. Ideally, they'd have these signs and have them be large enough so that people can see/read them and in multiple languages so that people can understand them. This would also improve customer service as the front desk was clearly overwhelmed and frustrated as she unable to help the people who needed assistance and couldn't speak English. The space where my blood was drawn wasn't as clean as I thought it would be, but based on other reviews I'm assuming it could be worse. You're grouped together and have to watch other people's blood being drawn. It sort of felt akin to a SAW movie where you're tortured in a group setting in an abandoned medical facility. Due to the amount of people waiting, the technician was quick and short so my view of watching people's blood being drawn didn't last too long. read more

Staff didn't really seem to explain my billing process thoroughly, the lights seem dim and does a good job at reminding you that you are in the basement of the building and it seemed the staff hated their jobs. They were able to take me in much earlier than my scheduled appointment which was great. read more

This is the LAST visit I make to this LabCorp at 50 Allesandro Place, Pasadena, CA, by Huntington Hospital. Yesterday was a disgusting experience. They always seem short staffed but there is NO excuse for a health facility to look filthy per my photos, taken on two separate visits. I gave it one star because the ladies who work there are usually nice and as professional as they can be considering their circumstances. The word from them is that any complaints end up being directed to them as if it's their fault, and they are CLEARLY too busy to handle the number of clients. Nor should they be held responsible for the filthy facility. This is a MANAGEMENT issue. The draw rooms are like a Soviet healthcare facility- the chairs are pre-historic. There has been no attempt to make the space look professional or pleasant. On one visit there was a dead plant in the waiting room, literally every leaf and flower gone, just three sad dried-out sticks left from a Christmas plant- and I was there at the end of February. Plenty of time to remove the dead plant. They put multiple people in the draw rooms. I witnessed a young man, sitting next to me, almost passing out. Two technicians had to assist him as he almost slid out of his chair. They had him blow in a bag. I'm not keen on blood draws myself so it left me feeling squeamish. I got up and left the room but I was so upset I was shaking. Personally, I believe only one patient should be seen at a time for privacy. The lab is in the basement of the building and there is nowhere for patients to wait. If you enter from the first floor, the elevator buttons only include upstairs floors. Tthere is a separate unmarked button to go down- it should say 'basement' or 'LabCorp'. Then after you check in on the kiosk, you are asked you to wait in your car for them to text you. It's in a basement garage with signs warning of cancerous fumes per the state. I see elderly people come in and be completely confused about how to use the check-in kiosk and then they end up waiting in the hallway where there are no seats- people with their oxygen tanks, canes, etc. I have seen patients sitting on the floor in the hallway and I have seen lines with about 20 people waiting. Stay away. There are other locations... use those. read more

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TERRIBLE TERRIBLE TERRIBLE. Girl at counter with no understanding whatsoever of how insurance companies function, told me they can't check to see if my insurance will cover tests (thousands of dollars worth) but will test me and "just bill me" if insurance doesn't cover the tests. Has no training or understanding of how LabCorp actually functions. read more

I didn't have an appointment. I needed blood work and I was in the area so I just popped it. 10:30 arrival and out the door by 10:52. The validate parking too. The phlebotomist was friendly with a soft touch. read more

You have to go to LabCorp or Quest Diagnostics. They're both equally... you know... they aren't places you want to go. Especially during a pandemic. Neither of them have published their updated hours. That takes some sense of hospitality. But they both get five stars. It's like giving planet earth three stars or something. If you can't really choose, how can you rate? read more

Labcorp - Covid hours - Laboratory Testing Near Me - Pasadena, California

Labcorp staff was very professional and nice. Norma was quick and painless. Thanks again Norma. I did a walk-in this afternoon after my primary Doctor's office sent the paperwork to the wrong address. Labcorp found my order electronically, and even though they were busy with appointments and other walk-ins, the whole appointment took less than 40 minutes. Thanks again Labcorp, you guys rock! read more

Came to this LabCorp location in Pasadena on 01/06/18. They are open on Saturdays and have free parking. This is a big plus for me. The staff are quick and friendly. I was a walk-in and only waited a short time. Rating: 5 Stars read more

No point in making an appointment. I made an appointment for 12:30 to do a drug screen and I waited for over an hour. I understand that it was busy during this time, but waiting for over an hour for my appointment was insane. It was hard to find if you're not familiar, thankfully some of the offices were open so asking them helped. I wasn't aware there was a parking garage but I was lucky enough to find free parking. read more

I usually stick to reviewing food and fun things but I have to give a warning about this place. If you have a choice do not choose to come here. Horrible service, unprofessional and it's clear that the most important thing to this company is getting your money and not health care. read more

Labcorp - Total botch job by he person who drew my blood! - Laboratory Testing Near Me - Pasadena, California

Worst place to get urine tested. Wasted my time 3 times, they have specific times they can do your test, they don't do test when they open and they don't do test one hour before they close, the worst read more

Miserable experience, no phones, no customer services, no decent hours of operation. CHOOSE ANY ITGER FACILITY IF YOU HAVECA CHIOCE!!!!!!!

Nightmare parking. Lab is "understaffed" so people waiting for literal hours and they can't give you an estimate of what time you'll be seen. We walked out without being seen. Also the office is grimy and everything is old and dirty. Do not come here read more

I had an amazing experience having my blood drawn for my annual physical. The tech who drew my blood was kind, friendly and the best at what she does. First time ever I didn't feel the needle pierce my vein. Painless and quick. I'd give six stars if I could. This is now my go-to spot for lab work. Thanks Lab Corp! read more

I always find them very professional. Online scheduling a little tricky the first time. I prefer the Alessandro location

They don't answer their phone or return voicemails. I had to call my referring doctor to get instructions for my appointment.

I frequent this place every 3 months with my grandmother as we both need routine lab work done. I never make appointments as we have to be the first ones there anyways (due to fasting). My grandma likes to eat by 7am so getting there by 6:30am when they open is perfect. Weekend wait times can be a bit long as they're one of the only LabCorps open so I go during the week. When I arrive at 6:30am there is only ever 2-3 people in front of me. Which is perfect because the staff here is always fast and efficient. There is a kiosk check-in now. If you have trouble checking in on the kiosk anyone at the front desk is super friendly and will help you. Parking is not free unless you utilize handicapped parking or if you're lucky to snag a parking on the street. Rose has been my phlebotomist regularly and she is great! read more

The phlebotomist forgot to remove the tourniquet during the blood draw, so the blood flow was extremely slow. She proceeded to press my vein on my forearm to increase the flow. The whole process took 3 to 4.5 minutes. I was left with a slight bruise. This had never happened before. It wasn't until 2 days later on that I realized she forgot to release the tourniquet. During the process, I was focusing on the painful experience (hoping it would end soon). I did notice the tourniquet still on but it didn't register that it should have been off. read more

Terrible experience. I checked in via their self check in stations. I received a prompt advising me to wait in my car or other comfortable place. The message also had me confirm my cell number so they can text me. I was waiting outside of the building to make sure I was following Covid safety protocols. Two hours later I decided to go back to check the status of my wait time. When I arrived the doors was closed. Their doors were locked. I didn't receive any communication from them nor was there any sign posted to indicate that they would be closing early. Theor posted hours indicated that they close at 5 yet it was 3:30 when I returned to check the status. I double checked online and the same thing that they open until 5 M-F. Had they posted a sign to indicate that they would be closing early, I wouldn't be so angry. I lost 2 hours of my day and had to pay for the parking. read more

Usually the wait isn't too bad, the office is clean, and the workers that have drawn my blood in the past were friendly and talked to me to ease my nerves! My go to place to get blood work done!! read more

I went to this facility this morning and received horrible customer service. The person refused to read the instructions I was given by my doctor and refused to assist me. I was not allowed to complete my sentence before being cut off. I wouldn't refer my worst enemy to this location. The building the lab is located looks wonderful but it's only a facade because inside there is a potential nightmare awaiting you. I think I'm going to reschedule and let them stick me with a needle because I trust them... NOT! You've been warned. read more

Walked in Friday at 12:35 for drug screening out by 12:48! No appointment no wait! Staff was friendly and efficient and I was able to find free street parking! Would recommend this location, this was the best experience to date I've had with LabCorp. Also this location was extremely clean! read more

I had a bad experience with this location. I went in for a (drug test) and waited for a long time before they called me. After they collected my sample, I left their office and got a call from one of them saying that my sample got mixed up with someone else's. I had to go back for another sample collection and not only they made me feel like it was my fault, but they never apologized for having messed up themselves. I just stayed quiet the whole time, but the supervisor (I assume) an African-American lady and the other staff were still very rude and unprofessional. I don't know how they exactly made this kind of mistake, I'm thinking, the fact that they have labels and follow certain verification process for patients and still manage to mess this up is unacceptable. By not following certain procedures or protocols they could easily make the same mistake with other patients. I'm never coming back here again. I would advice anyone that goes to this place to be careful about getting the right test results. read more

They get 3 stars for being clean and quick. There's parking, but they no longer validate. It was $1.50 for the first half hour. They lose stars because whoever took my blood had poor bedside manner. It also hurt more than any other time I've had my blood drawn. I felt like I was stabbed in the arm rather than the normal pinch. read more

First time ever having lab work at LabCorp. I was referred by a colleague of mine from work as this location is right near where I work. I came in as a walk-in, I love the check-in kiosk as it's efficient and accurate. After I signed in within 90 seconds I was called to do my urine. After that I waited about two minutes to be taken back to the chair for the blood portion. The phlebotomist was so nice, she made sure all the information was correct and accurate and she struck up conversation which helped. Very little pain and it was cool after she was done how the needle retracted back into the tube for safety. The staff was very friendly and told me that my results will be ready within 2-3 business days and answered all my questions. All I hope is that the billing end goes well, my colleague said he hasn't had any billing issues and I have a secondary insurance that should pick up what the primary doesn't. In all, so convenient and efficient! read more

Clean, quick, and friendly. I scheduled a three o'clock appointment through their website. I noticed after I booked this appointment my doctor was requesting I fast before screening. I didn't think I would have it in me to wait that long so I dropped in at 1 o'clock. There were a few people ahead of me but I was in and out in less than a half hour. I live in Glendale and commuted here because the reviews were better at this location. Parking is easy too. There is a garage with direct access to the South Tower Labcorp is located in read more

Not the best service of the lab technician, Nancy. Basically screaming with instruction and with lots of anger. Maybe something happened with her personal life so said little prayer for her. read more

Waited up front for 5 minutes before anyone who worked there appeared. He shouts from the hallway to sign in and wait for someone. I respond the clipboard clearly states with highlighting "Blood Work Only". I was picking up a testing kit (non blood). I sign in anyway. Wait another 5 minutes. When he got to me and another employee walked up and asked if he took care of me he said yes and explained in detail what I was there for. Loud enough so I on the other end of the waiting room could hear. Which means everyone else in the waiting room could hear. What happened to client privacy? I'll be sticking to the Green street LabCorp. The facility looked nice since it just opened a few months ago. In the basement of the Cotton South building. read more

If you can avoid LabCorp, do it. However, I didn't have a choice, so off I went. This location takes walk-in's and allows you to book an appt online. I'm not sure if an appointment helps speed things up, but I'll tell you what does NOT speed things up: the fact the techs have to do everything. The techs have to check people in, answer questions, and then do the blood draw. This means that there are lulls between checking patients in, no one at the front desk to answer questions, and an overworked staff. Apparently the LabCorp company decided they didn't need front desk staff, thus pushing the burden on to the techs. What a crappy model for any sort of customer service. Since they are short-staffed, the other thing they could do for patients is add signage so explain what to do. I get that they see many patients each day and it's the same routine, but it would be nice to know (e.g. a sign that says: "please sign in; if no one is at the desk, it's because we are with a patient. A tech will be with your shortly." or "Please place urine sample here.") The actual blood draw was a 5-star experience (well, as good as any blood draw could be - quick and relatively painless). Everything else was zero stars (hence my overall 2-star review). On a Saturday around 10am the wait was an hour. In chatting with a fellow prisoner, she had been there the 2 Saturdays prior and her wait was two hours!! MY TIP: GO EARLY (when they first open 7:30am) to avoid a claustrophobic waiting room (which was also stinky because a waiting patient did not have good hygiene). Fortunately, there are chairs in the hallway where you can wait (much more pleasant!). On the weekend, if the parking structure is closed, you can park in the employee section. I chose to park on Fair Oaks (1 hour street parking (no meters)). read more

Unfortunately, not a great experience at this LabCorp branch. Came here for a pre-employment drug test; found their front desk receptionist/technicians to be quite rude and their check-in process to be unorganized. The biggest issue I had was the attitude of the lab techs. The one technician (thick lady with glasses and heavy accent) lacked any common sense/professionalism and spoke in a condescending manner. I'm sure they deal with all types of questionable characters that walk through their doors; which could explain the reason for how they treat their clients, but seriously uncalled for. If you do decide to come here, make sure you request to have your parking validated as they will not go out of their way to do so for you. read more

The staff is very very friendly and personable. I dropped in Friday morning at 9:00 a.m. w/o an appointment and was seen immediately. No wait time, really. =) Professional staff and a clean facility. I recommend this facility over the San Gabriel location. (Very un personable and kinda rude). I had a 7:00am appointment at this facility and had a difficult time w/the female at the front desk taking my insurance info. Left the place and decided to try the Alesandro location. read more

They're very rude at this location. They told a customer "if she doesn't like it, leave!" They're very unorganized and when you ask them a question the front desk lady is very rude to you. The wait times even w an appt are super long read more

The easiest and quickest blood draw I've ever had and this is coming from someone who is petrified of needles and blood. The staff are very efficient and good at their jobs. I barely felt the needle go in and don't have pain after. The person also got the needle in in one shot. I will absolutely go back here for my blood draw needs. Importantly they open at 6:30 am so you can go in before work. P.s. private parking lot and they validate!!!! read more

Been here twice already and this location is really clean. They have a parking structure and they offer validation. Appointments can be made online. I heard it can be busy on the weekend so better make and appointment. The facility is clean and organized. Check in was quick, but it took a while before I got my blood drawn. First time I went there I got poked once which was painless. Second time I went there I got poked couple of times but can't really blame the staff, we all have bad days. read more

I had an appointment that I made the same day, about 10 min prior. Got in at 3:42p and out the door by 3:54p. Friendly employees. Quick and easy lab draw and service. 5 stars it is. read more

They seriously take their sweet time. And they think it's funny to make you wait when you really need to take a piss. Saw the guy take a smoke break on our way in....then strolled in after a good while. Told him Had to really use the bathroom and he literally LAUGHED OUT LOUD. Told the woman at the desk when we first got here and she said there's a procedure and it wouldn't take long. She knew I had to really go and she didn't even bother to let the guy who took his sweet ass time. The 3 women are behind the counter just talking about their personal bs and gossiping, they look pretty comfortable. read more

LabCorp seems to be a cheapskate and only employs a few staff on busy Saturday mornings. The nurses take and process the paperwork AND draw the blood?! I was here on the dot at 7:30 and an hour later I am still waiting. A couple of patients skipped the long line to sign in and walked straight to the front . When people in the line complained, The redheaded nurse blamed them for standing too far back ( which they were probably doing out of respect for privacy). She allowed the line jumpers to sign in ahead of the rest of the people. Don't come here!!!! One star for the guy who finally drew my blood. He was fast and made conversation with me since I have a needle phobia. read more

Yeah having to give a copy of your insurance card is a drag. But this place was fast and efficient. My tech named Justin was a really cool guy, informative and a smooth operator with the needle. These kind of places are a little cold and impersonal. Not this one. Me and my blood will be back. read more