So let me start out by saying this place sucks & I wish you could give negative stars cause they would get a -10! This place is run down & the staff there is rude & inefficient to say the least! I arrive at 11:55 because you can only drug test from 12-3! First of all why do employers use a company that has such limited hours? Why not utilize a lab company that has more flexible hours? I arrive and I check in at the iPad. Their are at least 25 people in the small ass waiting room people look annoyed & frustrated. I hear the 3 ladies at the front desk repeatedly tell people to sign in at the iPad & the wait will be a while. At least 3 people signed in that never got called which means the system is clearly flawed. Rude service and not very well kept this place needs to be revamped from the ground up read more

These days I often feel trapped, at the mercy of the medical system. Short of all the dull, tired platitudes of "We care for you", "We understand your pain" and "You are our most important customer", reality speaks volumes differently and my own feelings border on being little more than a faulty part on an unfeeling conveyor belt in an assembly line process. So when minor good things happen, they become a noteworthy item. Take Labcorp, for instance. Discovering I had a blood disease last year, I've taken numerous blood tests...much more than I care to even think about. And I hate them. But I understand the need for them and when required, I thrust my arm forward, roll up my sleeve and clench my fist with no fear. It's gotta be done. Lately, I've had to visit Labcorp to provide blood work so UCLA can interpret where I lie on the assembly line. They'll determine if I am worthy of scrapping, rework, repair or, hopefully, a fully qualified part. I've been to two of Labcorp's facilities and on both occasions, have been quite satisfied with their work. Minimally staffed, small offices and labs require the usual insurance card and little more than your name, address, signature, Rx and then your arm, veins exposed. In both cases, I got there a little earlier than required and it's taken less than fifteen minutes before all is done and I'm walking out the door, looking for food. Just a noteworthy minor item somewhere on the assembly line of health care. 1-29-10, arriving at 0855 for my 0900 (and 3rd blood test), I signed the check-in slate in an SRO crowd and off to the side on the "for office use only" penned "Appt". When the only gal working came in and scanned the list, she asks "Robin?", I say "Right here." and to the wild-eyed stares of the crowd, entered the lab, got stabbed and was out the door, looking for food. 15 minutes. She even comped my short hair, how nice. read more

Labcorp - Small offices - Laboratory Testing Near Me - Downey, California

Rude receptionist, does not have any customer service skills. Lady who was taking blood work from me talked on the phone while doing that

My experience today was great! Took a chance and got there 30 mins before my appointment and they called me back within 5 mins of being there. The phlebotomist/nurse that took my blood was extremely nice. I didn't catch her name but she said she usually works in Redondo Beach and was just there for the weekend. I told her I have really bad veins and she kindly used a butterfly needle and immediately found a good one. Her words "It's a good vien! It's just WAY down in there." Ladies at the desk were nice too. Maybe I just had a different experience because I ordered labs from WalkInLab and not through my insurance AND made an appointment for the weekend..?? Regardless, it was a good experience and I would go back. Also, I have to say this because it drives me crazy: Does it REALLY MATTER what the interior design looks like? If you are getting the medical tests/help you want and need, WHY should it matter what the decor looks like? Just stupid. The place looked very, VERY clean to me and even had TWO hand sanitizers for the customers to use. Just go get your tests and be quiet people. read more

I just wasted my time coming here. 2 AND A HALF HOURS OF A WASTE OF TIME. I HAVE OTHER THINGS TO DO AND THEY ROB ME ALMOST 3 HOURS I AM NEVER GETTING BACK. I check in here 10 IN THE MORNING for a drug screening because it says I can do one here online. The check in machine authorizes me go confirm my service, then says they will text me when I'm next. So I'm waiting, waiting, and waiting. I step outside for some air and when I come back, the office is closed because they went to lunch. I wasn't THAT upset, cause I understand waiting. But then they come back from their lunch and tell me "oh you've been here since 10am?? And we don't do walk ins for drug tests". I almost lost my shit to the girl at the desk because it CLEARLY let me check in at 10 IN THE MORNING for a drug test, then just to be told "oh we don't do that here" It is currently 12:34PM and I am heading home with NO TESTS DONE because I've about lost all my patience. This place is the WORST. read more

Kasandra was amazing, let me tell you I'm scared of needles but she has a light hand didn't even feel it. Ask for the baby needle! Next time I need to get blood drawn I'm calling first make sure shes there. read more

Labcorp - And they wrap you up :) - Laboratory Testing Near Me - Downey, California

On the forth floor and In the corner, kind of hidden. Very small. Only enough space for the chairs they have against the walls in the waiting room. I've been here a few times already and have had an hour while waiting for results in the waiting room and have been able to observe them. They are not very welcoming. No smiles on any of the techs faces. You need to be the one that greets and starts the convo. No "good morning!" Or "hello, how can i help you?" They talk to eachother with smiles and laughs, but no expression on their faces when talking to their customers. I've been sitting here for 45 minutes today, and already two angry customers slammed the door on their way out due to the fact that LabCorp needs the proper insurance information. NOT EXPIRED EITHER, even if you still hold the same insurance. Either you have the correct information or they will charge you on the spot. read more

Labcorp - Soooo In the pharmacy right next to the vitamin c pills.... I had to re read it like twice haha - Laboratory Testing Near Me - Downey, California

All of the staff is VERY helpful, and polite. I went TWICE back to back and both times they were in great spirits, friendly and again helpful with me and seniors who weren't as tech savvy. Both times I went in and out, they're experts! read more

Girl working the front desk today was a nit wit. Seemed to be the common consensus since a couple other patients asked to work with someone else besides her. I had a 12 30pm appointment, got there at 12. Gave her my paperwork at 12 05pm. Watched 5 other people (who arrived after me) get called in... then the girl peeks her head out around 12 35 asking if I already gave her my paperwork. I said yeah, and my ID. She sits back down, ruffles some papers, and mumbles to herself, "oh, here it is". She processes my paperwork, and I finally get called in at 12 45pm. The guy who took my sample was nice and professional. I think they need someone different at the front desk, though. read more

Labcorp - They're on the 4th floor of this building. - Laboratory Testing Near Me - Downey, California

This staff is slow and they don't go in order as they say and you sit and get skip and this not professional service. Also The staff is rude&lazy and all they do is socialize among each other then when you're waiting for your name to be called. Then they purposely skip you and tell you"wait for your name to called its 2hr wait"while you watch come and go and you there before any the people. It doesn't pay to be early since all they will do is skip you on purpose. read more

Labcorp - Laboratory Testing Near Me - Downey, California

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They dont value the precious time of people. I called a few says ago to make an appt for chest xray of my mom. Staff said no appts needed and my mom can just walk in. This morning my mom went there and had to wait for 2 hours! People w appts were processed first. They should schedule people to avoid being exposed esp in this pandemic. Mom said she had to wait for 2 hours with a bunch of people totally unacceptable. read more

Open Mon-Fri. 7:00-4:00 Drug test Mon- Fri. 12:00-3:00 Saturday appointments only 8:00-12:00 Be prepare to spend from 1 hour 1/2 - 2 hours here. The process takes about 5-10 minutes. If you can print your confirmation number before coming in, makes it easier to check in and get on the process list. read more

I visited this location today (arrived 15 min early) for an appointment scheduled 1.5 mos ago. When asked for my form I let them know that this was handled online. I was asked for the form or they couldn't help me. I had digital version and asked if I could email it to them and did so after the staff member taped it on the partition in front of me. With attitude in her tone she mentioned that it would be about another 10 min as they had to wait for it. I was then told to wait outside until called....I mentioned that they should receive it in a minute, but rather than check for email I was told again to go wait outside or in car until called. This didn't happen, so after 30 min I happened to look back in and found they were allowing quite a few others through with later set appointments. I let this lab staff member know that I'd been waiting and hadn't heard anyone call my name and had seen no came out to call anyone by name...nor did they call my cell. This was about 45 min past my scheduled appointment. I was told to go to a room they directed me to and have a seat where I waited about another 5-10 min. The same lab tech approached me with a condescending tone and was prepping herself with attitude (slamming cabinets, huffing) and mentioned something like "you know , we are busy and training people on top of that" and I replied as are we the patients, I myself was on-call and had to get back to my duties but was delayed by the process. In the end, due to the attitudes of the lab staff I opted to leave - not allowing her to draw my blood. I've rescheduled my lab work at a different location where the staff are better prepared for their patients and treat them with courtesy and respect. The staff here definitely needs an in-service program. read more

Came in for a work related drug test. Tried calling a bunch of times the day before and no one was answering the phone. Decided just to walk in this morning and they don't take drug tests till 12:30 by appointment only and they close at 3! They completely brushed me off and were rude. read more

I just want to give a shout out to Jessica at the lab Corp in Downey also the other two young ladies that were working this last Friday. I was turned away from the fountain valley location because I had no appointment, she gave me a copy off all the facilities that didn't need appointments for drug screening. I went to the Downey location and was greeted by Jessica, she told me that they also do drug screening by appointment only, I was so upset because I just drove 25 miles to get there and was miss informed by the lady in FV. Jessica was understanding and took me in. I was in and out in no time. They were very professional and very helpful. I'm truly thankful read more

This place is dirty. For drug tests there's two different restrooms. One in the office and one outside near the elevators. The first restroom in office to your right is not clean at all. The confidential taping is a joke because it's for show. That's the first one I went to. Unfortunately I wasn't ready to go so I had to wait some time and have more water. Once I was ready to go I had to wait for another restroom located outside of the office near the elevators. I was told by a female at the desk to wait for the key. So once the key was returned I noticed she saw me and said I could go but didn't wipe down the key. I asked for gloves and was told they don't give gloves to patients. I asked for sani cloths and it seemed she got annoyed with me asking. With that said she gave a little attitude and said we only have sanitizer. So I wiped down the key stick with it. I'm sorry. Someone just came from the restroom. Who's to say they washed their hands. Do people not know what we've been going through these last couple of years. It just shows how the staff have no regards for cleanliness. Gross. read more

They girl casandra was on her phone the whole time Was very rude , thinks she owns the place and was not respectful at all . Please avoid this place ! read more

Website says open at 7am. Its currently after that time a there is a long line in the hallway because they are not open. People need to get to work and have lives, you know!!! read more

Waste of time coming here!!! I had an appointment at 10:30. I checked in through mobile check in at 10:28, then received a text message at 10:46 to come in, a technician is ready for me and will call my name shortly. I went in and ended up waiting for a whole hour inside, and when I approached the front desk to see how much longer they told me I still have 3 people ahead of me, yet they were seeing people that had later appointment times than me and I was on time! The front desk girl proceeds to tell me they are running a little behind. 1 hour is not a little behind, and again people were being called that came in and checked in after I was already inside waiting. On top of that I'm pregnant, fasting, and getting dizzy standing as they have only 2 chairs to sit in, that were occupied. I left and definitely won't be coming back here again! read more

I have hyperthyroidism, I get my blood drawn every three months so I'm pretty used to it and immune to it. Website says hours are 7-6. I get off work at 5, down the street. I get there at 5:10, and to my surprise it was closed. Sign says completely different hours. I go back next morning at 7:30 when I thought they opened and there was a line out the door and in the hallway. Told it was an hour-hour and a half wait. I get to the window, and they don't even have my order. I came back at 2, on my lunch break. Empty, still took me 45 mins. Chairs are ripped and old. Staff was on their phone, chatting away. My order was in the system, yet they had no record of it. Had to wait for my doctor to fax it over. When I finally got called, the doctor or nurse was not friendly. Didn't make eye contact. This visit was the worst blood drawn I have EVER had. It was so painful. She couldn't find a vein. She thought she found one, didn't and proceeded to try to find one. Moving the very sharp needle around my arm, pulling it in and out and pulling my skin. When she was done, she pressed down on my skin to pull the needle out. She wrapped my arm in the wrap so tight I lost feeling thirty mins later. I know have a bruise on my arm, which I never have had before. My arm is so sore still, two days later. And I feel a pinch where she stuck the VERY SHARP needle read more

Labcorp - Never had a bruise from blood being drawn. - Laboratory Testing Near Me - Downey, California

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This place is horrible.... Waiting and collection areas smell and are dirty. Chairs are ripped and falling apart. As long as they expect you to wait for them to call you in they need to at least make waiting room more comfortable and clean. IF YOU CAN USE ANOTHER LAB ... DO IT. read more

I was hesitant to come here because of the ratings but I did anyway because it's so close to home. I didn't have an appt. but that was ok. The guy who drew the blood was really good as I didn't feel a thing!! I was so relieved because I do get anxious when it comes to this stuff. Anyway the front desk wasn't overly friendly nor rude they were just normal!! They checked me in right away and I was in and out of there in a little under 15 minutes. read more

Staff is very rude. Don't ever come here for drug tests they will always take too long to send over your results. Never going back here again. Would give no stars if that was an option. read more

Went to LabCorp today at noon. OMG!!! I was in and out within 15 minutes. And that's without an appointment! Zack, the district manager happened to be there. He's was such a nice and helpful guy. He seemed to really care about the clients as well as the staff. I've read quite a few horrible reviews about this location and it's never been a bad time for me! Sure if you go in 1st thing in the morning it's going to be crowded. Everyone wants to be done early. If you go in with a bad attitude chances are you'll have a bad experience. Plan to wait, then you'll be happy when you get in and out fast. I adore the staff. If you're kind to them, chances are they will be kind back. Hope you give them a try...then you can give them a review of your experience. read more

This place is HORRIBLE!! Avoid this place if you can. You will wait for over 2 hours. The labs techs have horrible attitudes no customer service whatsoever. Came here for a test and didn't even mentioned the wait time nor the fact that they need a lot specimen from you to collect. I had just literally went to the restroom and the lab tech gave me a huge cup right after I used the restroom! Would be nice if they notify the clients about how much specimen will be needing and avoid using restroom. I can i would give it a NO STAR! please avoid this place if you can just go the Pasadena you are in and out. And they do accept appointments which they failed to mention when I call the service customers phone number. read more

This place is so unorganized. I came in at 1 and they told me to wait one hour, then they said another 30 minutes and now another 30 minutes. They are so unorganized. People have lives, other things to do and they can't get their patients in order. They shouldn't give an estimated time. I understand that their are appointments ahead but they should also accommodate those who have wait 2 hours, patiently. read more

They'll tell you that you can get your results automatically from Their app but it's a lie. I actually drove to LabCorp in Los Alamitos but the employees had no clue how to work the app, I was advised to call the corporate office and they'd help me. WRONG... you just get voicemail Hell and no humans when you call. It's a worthless app and a waste of time. read more

Only because Liz Lopez is the best! I have really terrible veins & being a nurse I can tell when someone is just natually good at their technique!!! Thank you so much! You were too kind since the moment I walked in with my appointment. You helped me with my missing orders wearing a smile during the chaos. Just like ppl recognize the flaws in the staff there at LabCorp. Some should take a moment to praise those that genuinely deserve recognition! Again, thank you! read more

Had the worst experience here when I came for an employment drug screen. I had called prior asking if they allow walk-ins, and they said yes. The day I came, they told me they JUST switched to appointment only and sent me on a 20 min drive to another LabCorp center on this wild goose chase. I wish they had better communication skills. read more

I have been here a couple of times now and just recently they incorporated a new electronic check in system. Patients pretty much check in through an iPad before they are seen. I personally don't have an issue with the new system; however, there are a lot of older patients who are not too familiar with technology. The employees here never get up off their seat and help them, even if the patients have expressed they don't know how to use it. read more

I don't know it the 2.5 hour wait at quest diagnostics across the street wear me out or If the responsibility of the employees really is bellow ground level. We come here after talking to the building across the street (they sent me here with a name of a person they had called) I asked the secretary (or whoever she is, I highly suggest name tags for all employees it makes explaining so much easier) she said she's never heard of that person before. I told her what I needed done she said to take a seat the wait would be around 45 minutes. After the 45 minute wait they come asking for the papers and the reason why we were there (shouldn't they have done that first when we first checked in???) . Oh but it gets better. They finally call in the patients name (my mom) and of course I go in with her to supervise (you can't trust anyone these days and there is power in numbers). She came in for a simple blood panel, one 8.5 ml, and two 4.0ml , it's not that complicated, it's a routine draw that even I, a non-medical student, non medical assistant, non nurse even knows. All the people taking the information so far have been females. The guy who takes us in is a tall male with glasses and light hair (very kind by the way, extremely helpful compared to everyone else in that office) and he let out a big sigh. I'm my mind I thought, ok great something else that's going to make me stay here longer. Sure enough he asks me "has she done her urine test yet?" And I almost banged my head against the wall. This is information the lady should've told us at the beginning or at least before her name was called. We're sitting in the narrow waiting room for almost an hour doing nothing productive when we could've at least taken care of that test and not wasted more time after her name has been called. But this man, I'll try to get his name very professional efficient, and is treating her as he speaks. Spanish isn't his first language but he does speak it, it is understandable and you can tell he does know the proper procedure before treating a patient. Look he's all done! Great job SHAWN! (Or John I couldn't really hear over the screaming kid haha) but he's tall, glasses, thin, and light to fair brown hair. Thank you for the awesome care and for knowing how to do your job right!! Five stars for him! read more

Labcorp - The floor is dirty outside - Laboratory Testing Near Me - Downey, California

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First impression when I walked in was not that good. No "welcome", "hello" or any kind of positive acknowledgement. Just a "do you have an appointment, sign in here". After we walked into the room for a blood draw, they were a little more friendly but not by much. They were quick and professional at the actual blood draw, I have to admit. PROS: Fast Professional CONS: Staff dont seem to have a good attitude about being there. read more

Jessica is very rude! She should not be in the front since she does not have people skills; on the other hand, Adam was great!

Disappointed by the staff, I took my mother, who is elderly and high risk, to get bloodwork completed for an upcoming appointment with her provider. As with everybody else, we are extra careful and critical with her care whenever we have to leave our house for doctor appointments which cannot be postponed due to her health condition. We always get bloodwork completed here and they close at 4 pm. On the day of her visit we called to confirm they were open and they confirmed, never did they mention they had updated their hours of operation, which would make sense given the current circumstances. Anyway, we found out the day that we went about the change of hours. So we arrive at 3:25 thinking we had plenty of time to spare. The door was closed and before I can knock one of the staff members comes out to clean the door handle and let's me know that they are now closed, I look at the time and let her know that it's not 4:00 yet. She then tells me that they close at 3:30 and to schedule an appointment online for tomorrow. Before I can say anything else she closes the door on us not giving me an opportunity to tell her that my mom shouldn't be out as much because of her condition and only if necessary. I was really upset and I can hear another staff member ask her through the door why didn't she let us in and her response was because it's 3:30 already. People need to be really considerate of others in these hard times, we are all scared and need to be kind to each other more than ever. If I would've been told the time schedule I would've not showed up 5 minutes before closing time. I know the feeling of wanting to go home, but I also wouldn't turn a patient down especially during these times, grocery shopping or retail, yes I would understand but to get blood work? Not acceptable. I had to take my mom the following day putting her at risk once again, every time we go out it's a stressful experience for us because she is so high risk. This experience showed me that the staff doesn't care about the patients. Although it wouldn't be fair to shame all of them, because the times that I have gone some have been extremely nice and respectful to my mom, but this experience during these times was really disappointing. read more

Very unprofessional ladies all 4 of the Latina girls were just sitting there talking while guests needed to be accommodated or checked in. I walked over to the counter and all the ladies had their heads down as if they were busy all of a sudden when they were just talking . The facility is dirty they got leather chairs with rips through them and didn't provide alcohol swabs for the usage of the tablet. read more

I was in yesterday for a new hire drug screening. As I sat waited for my turn as I checked in. There was an elderly man was directed by the front office staff to check in using the iPad. Not all seniors are savvy using today's technology. He stared at the iPad pushing prompts he was so lost and confused. I offered my assistance and I help I'm get checked in. My issue is this office staff assumes why not offer to check them in or educate them how to use. Then finally it was my turn for my new hire drug testing. The tech that assisted me was so robotic. All she did was give me orders . I felt like a criminal being processed. I even told her I feel like e criminal. This office needs to work on improving there customer service skills. read more

Quite possibly the rudest experience I've experienced. Their phone line doesn't work, so I come in to see if I can get my work done, they say I need an appointment. I ask politely if I can make one there, they give me attitude and said no I have to call. What a joke. read more

I arrived today without an appointment at 2:15pm and was in and out in less than 8 minutes. Liz processed my lab paperwork and even handled my name fiasco (married name on id and maiden name than on my insurance) within five min. The blood draw was quick, professional, and painless. The office was not a fancy place and had just the essentials - a row of seats and two sign-in ipads. The staff, particularly Liz, was attentive and quick. Much appreciated to help me avoid afternoon rush hour traffic :) read more

First time here and I had no problem. Made my appt online. Easy online check in. Brought my doctors orders to the front and was seen right on time. Did my 3 hour glucose testing and each hour I came back in was easy. All girls were polite and friendly. read more

Rude attendants. They are not compassionate at all. They treat you very abrupt and sarcastic. For privacy issues, I can not share any more information. But they need more classes on customer service. read more